Do you have the tools that lead to a new way of thinking?
There's a lot of talk about technology and the Library these days. In our informative and actionable webinar, The Rise of the Library, LAC Group's CEO, Deb Schwarz, and Peter Ozolin, CEO of Manzama, will show you how to turn your opinion into domain expertise. Among other things, Deb and Peter cover:
-Automating Data Collection
-Curated Email Alerts
-Data Analysis
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The Rise of the Library: Tools for a new way of thinking
1. THE RISE of THE LIBRARY
Tools for a New Way of Thinking
Presented by:
and
Deb Schwarz, CEO
dschwarz@lac-group.com
Peter Ozolin, CEO
Peter@manzama.com
2. Agenda
• Traditional Library Roles
• Changing Landscape
• How do we Evolve?
• Best Practices
• Curated Alert System
3. Traditional Library Service
• Rely upon reactive approach to service
• Centers around case work
• Services understood by those who use them
• Research team seen as aggregators of non-firm
resources
• An understood commodity in the firm
4. Changes in the Landscape
Print Digital
Single Source Multiple Sources
5. Changes in the Landscape
Internal
Data
External
Information
Better
Insight
6. Challenges
• Volume of information from many
sources
• Getting bogged down or distracted
• Separating urgent from trivial,
important from immaterial
• Keeping current requires ceaseless
effort
• Not “close enough to the action”
7. What is Your Current Reality?
Is your primary
focus on service
or operations?
Are you proactive
or reactive in your
approach to
service?
Are you shifting
resources to
electronic
formats?
What is your role
in enabling
informed decision
making through
research?
How is your value
perceived by your
firm?
Library Services
Reality
8. Evolution:
Redefine Our Roles and Clients
Expert
Researcher
Lawyers
+
Administrators
Case Teams
+
Project Teams
What is Our
Role?
Who Can We
Help?
Where are the
Opportunities?
10. Emerging, Evolving Best Practice:
At Manatt we:
• Created a new position and hired an experienced analyst (a "non" librarian)
• Developed a bridge from the library to marketing and business development by
inserting the analyst into the BD/ci process.
• Attend meetings and is involved in evaluating and managing new content and
information resources
• Conduct and monitor trials for new content, resources and technology
• Help build knowledge and data inputs in to the RFP process
• Provide data and help design templates for key client initiatives
• Acting as project manager for research work coming out of BD team
11. Emerging, Evolving Best Practice:
Distributes Key
Insights To:
Busy Individuals within
the Organization
Groups / Teams with
the Organization
AS
12. Takeaway: Why did it work?
Flexible system to deliver the
right information to the right
people, no matter where
they are.
• Information sources to match
user profiles
• Research and curation experts
• Flexible delivery mechanism
Manzama Curated
Legal, Business &
New Media
Content Sources
Firm Subscription
Content Sources
(Optional)
Advanced Filtering,
Data Analysis
Intelligent Profiles
Personalized
Intelligence
14. What’s in a name?
Center for Business Knowledge
Knowledge Services Center
Information Services
Information Resource Center
Business Information Group
Information and Research Services
Global Knowledge Services
15. • Opportunities are there to add value
• Have an opinion – take action and shape the conversation.
• Use data (new tools) to help offer value from the library
• Align with the strategy of firm
• Leverage consultants and your in-house experts
• If done right, the library can become the center of knowledge
within the firm
Key Takeaways
16. Thanks for Viewing!
Slides and on-demand viewing of this and
other webinars are available at the
Manzama resource center:
http://www.manzama.com/resource-center/
Notes de l'éditeur
Lisa Intro
Lisa Intro
Deb LEAD: Traditional research approach: Find the answer and leave no stone unturned. Librarians hate to come up empty handed even though they know “no or not there or not available is sometimes the answer.
Research output is data dump – not curated – with a few exceptions – a legislative history by its very nature has a structure.
Analysis, summation, evaluation of the data doesn’t usually happen.
Citations, search strategy are often included but quantity sometimes overtakes quality in delivering research results- with the best of intentions.
Peter:
Google “self-service” model becoming the norm
Electronic resources replacing print
Physical space no longer the center for research
More focus on need to combine internal data with external information
Bullet point #4, really exciting for LAC/Manzama – we want to help transform the library into a “centerpiece” of activity. It’s not enough to think we subscribe to these subscribers, we are set – you never know where the knowledge advantage will come from.
Other administrative departments forge ahead by adding research capabilities
Bullet point # 5: other administrative departments, soon it will be lawyers will forge ahead as tools become accessible: basecamp, dropbox, linkedIn, etc.
Peter:
Google “self-service” model becoming the norm
Electronic resources replacing print
Physical space no longer the center for research
More focus on need to combine internal data with external information
Bullet point #4, really exciting for LAC/Manzama – we want to help transform the library into a “centerpiece” of activity. It’s not enough to think we subscribe to these subscribers, we are set – you never know where the knowledge advantage will come from.
Other administrative departments forge ahead by adding research capabilities
Bullet point # 5: other administrative departments, soon it will be lawyers will forge ahead as tools become accessible: basecamp, dropbox, linkedIn, etc.
Deb: Keeping current requires constant administration and tweaking – and that means proactively keeping tabs on the request/need/topic--
Pete:
And How Do We Evolve?
Develop a sound strategy
Redefine our roles
Expand our client base
Shift our approach to service
Define success
Measure Results
Improve
Deb lead, then Peter
Transition slide, review where we came from – how to move forward
Insert case study from manatt DEB
Peter
Engagement = results, China Newsletter; Content provided directly to the client
Deb - Being the expert + technology = more than the sum of their parts
Peter lead
Deb: Need to emphasize this our combined company approach/value prop – obviously LAC expert curators could be switched out for the firm’s library/CI staff. Or LAC can be a silent partner to make the library a super-charged group…we could them get there faster
Deb
Peter: I believe in this topic: Rise of the Library and have seen it in action. # 2 Don’t be afraid to bring in consultants into the equation;
Deb: Parting thoughts – opportunity for questions.
Slides and on-demand viewing of this and other webinars are available at Manzama’s resource center.