1. Presented by
Rubina Isidore
IEIBS

3. EQ

5. THOUGHT
Dalai Lama says, “When I speak I
only repeat what I already know,
but when I LISTEN, I learn
more…”

6. WHAT IS HEARING & LISTENING ?
 You hear with you ear and Listen with your heart
 Listening is following and understanding the
sound---it is hearing with a purpose
 Hearing is physical and listening is emotional
 Listening is the absorption of the meanings of
words and sentences by the brain
 A person who incorporates listening with
concentration is actively listening.

7. TYPES OF LISTENING
 Appreciative listening
 Sympathetic listening
 Empathetic listening
 Therapeutic listening
 Dialogic listening
 Relationship listening

8. TYPES OF LISTENING
 Discriminative listening
 Comprehension listening
 Critical listening
 Biased listening
 Evaluative listening

9. THE PROCESS OF LISTENING
 Receiving
 Attending
 Understanding
 Responding
 Remembering

11. LISTENING STYLES
 People-oriented
 Content-oriented
 Action-oriented
 Time-oriented

12. WHY YOU SHOULD LISTEN
 Building trust
 Credibility
 Support
 Getting things done
Information
Exchange

13. FALLACIES ON:
WHY PEOPLE DON’T LISTEN
 Listening Is Not My Problem
 Listening and Hearing are the Same
 Good Readers are Good Listeners
 Smarter People are Better Listeners
 Listening Improves with Age
 Listening Skills are Difficult to Learn

14. FACTS
 Experts agree that the
most successful sales
people listen 70% of the
time, and talk only 30%.
People High in
LISTENING use more
AUDITORY WORDS

15. ATTRIBUTES OF A GOOD LISTENER
 Concentration
 Attention
 Eye contact
 Receptive Body Language
 Understanding of Communication Symbols.
 Objective
 Paraphrasing
 Questioning/Clarifying

16. ATTRIBUTES OF A GOOD LISTENER
 Empathy - not sympathy
 Strategic Pauses
 Don't Interject
 Leave the Channel Open

17. TRAITS OF A BAD LISTENER
 Finding fault with the speaker
 Distraction or Fake Attention
 Listening to the easy material
 Daydreaming
 Body language that signals disinterest
 Force-fitting their ideas into your mental models
 Interrupting the speaker
 Not responding to the speaker's requests
 Intentionally putting the speaker down

18. ACTIVE LISTENING

19. HOW TO IMPROVE LISTENING
 Minimize both internal and external distractions
 Adjust your listening to the situation
 Show you’re listening by your nonverbal
communication
 determine the most important points and
develop a method to remember them
 demonstrate empathy

20.  Save advice for another time
 Don’t interrupt UNNECESSARILY…
 Don’t prejudge a person’s message by the way
he looks
 Stay focused on the subject
 Remain clearheaded, even if the topic is
emotional

21. ACTIVITY

22. So start