1. INTRODUCING 24 X 7 STATE OF THE ART PC SUPPORT – FOR HOME OR BUSINESS
SPECIAL OFFER BELOW – GO TO: www.remoteITdesk.com or call toll free 877-ITDESK1
WHAT IS
Frustrated with your
PC Problems?
remoteITdesk?
ABOUT US
Do You Need Help?
Tired of Waiting in RemoteITdesk is a diverse end-to-end IT solutions
Line or Being Put on provider. We offer a range of IT support service plans for
small business, home office and home users. Our
Hold for Hours? foundation is built on uncompromising integrity and
knowledge acquired by study, investigation, observation
Let remoteITdesk take and experience. Through these values we attain our
customer’s confidence and satisfaction
care of all your needs –
day or night – 24 x 7 –
OUR MISSION
with SECURE remote
access right into your Our goal is to set the standard for remote computer
computer system(s)! support solutions through fast service and response with
24 x 7 availability. Our customers will always receive one-
on -one personal attention at a very affordable price.
Our customers will receive the highest quality of customer
service available. Our employees will be provided with
The Smart Way to extensive training, a great place to work, competitive
Support Yourself pay and benefits, and the freedom to use their own
good judgment and experience to meet our customers’
or Your Business needs.
SEE AN ONLINE DEMO &
LEARN MORE ABOUT HOW
REMOTEITDESK CAN SUPPORT
YOU OR YOUR BUSINESS NEEDS AT:
WWW.REMOTEITDESK.COM
1-877-ITDESK1
OR EMAIL US AT
SALES@REMOTEITDESK.COM
2. OUR
SERVICES
Specialized Support
Solutions for Every Business Need
remoteITdesk supports most small
business software applications. We
Virtual Helpdesk
also specialize in customized support
geared especially for your specialized PC & Peripheral Support
markets, including: (call us now!) Application Install and Support
Virus and Spyware Protection and Removal
Accounting Software Support Software/ Hardware Installs and Upgrades
Technical Advising
Payroll
Billing Network Support
Accounts Payable
Network Monitoring Services
Accounts Receivable
Network Configuration Setup & Install
Inventory
Incident Support & Troubleshooting
Account Reconciliation
Software/ Hardware Upgrades
401(k) Technical Advising
Web Solutions
Medical Office Support
Web Hosting, Design, Development & Maintenance
Electronic Medical Records
Medical Billing
Image Management
Practice Management Solutions for Your
Medical Database
Research Software
And many more, including support for:
Educational Institutes
Small Businesses
Retail
Non-Profits
Home or Office or Business
Entertainment
Finance Your Personal Helpdesk – 24 x 7
Manufacturing
New PC Setup
Hard Drive Crashes
PC Purchase Assistance and Advising
Application Support
How we do it: Printer Setup
Internet Connections
Auxiliary Speaker Setup
1. Remote via secure login Monitor Problems
Email Help
2. Via Phone Wireless Mouse and Keyboard Help
3. Via Live Chat Virus and Spyware Protection and Removal
4. Via Email Software/ Hardware Installs and Upgrades
5. We come to you Technical Advising
Software Compatibility Issues
Cable Help
PC to TV Hookups
Graphics Support
3. TO THE RESCUE ….
SEE HOW EASY IT IS TO GET HELP WHEN YOU NEED IT – SEE
HOW IT WORKS…
You
Log on Download evaluate
Request Tell us your
to Create Allow the "Log Case ID Technician your
Enter issue via live
remote a Tech to Me In" is sent evaluates experience
Your Case chat with our
Secure Access applet (one to you and takes
itdesk. Account ID experienced with
Connection Your PC time by mail action
com technican remoteIT
process)
desk
$ Pricing $
Call us or go to remoteitdesk.com to view our limitless pricing
plans and options – we are here to make sure you get the
service you need within the budget you have!
Call today for a
special
remoteITdesk introductory
offer – 15% off
of any service
– for a limited
Flexible pricing
time only!
plans customizable
to your needs or
You pick one of our Home Call 877-ITDESK1
popular standard
plans
Business
4. YOUR QUESTIONS ANSWERED – FAQ’S
How do you connect to my PC?
We use the market’s most trusted remote connecting solution by LogMeIn to connect to your system. You can be assured
that this is the latest technology and is completely secure. You control when we have access to your system.
What If I am behind a firewall?
Since the session is initiated by you the you still can receive support from behind the firewall without having to modify
your firewall settings.
How do you assure me that this connection is secure?
All communications are channeled over a 128bit encrypted connection to ensure security.
Can you get into my PC without my consent?
No, the session is initiated by the client and is a onetime session. Therefore, your technician or any other remoteITdesk
technician cannot initiate or access your PC without your consent.
What if I decide to deny connections or revoke access during a session
Clients always retain the right to deny, revoke or cancel the connection anytime during the session. It’s as simple as a click
of your mouse.
Can you abuse the privilege and access my personal information?
No, you can monitor everything and every click we make as we are servicing your system. And, every session is recorded
and logged to ensure the security and integrity of your information.
Where are the technicians located that are working on my system?
Our technicians are located primarily within the U.S. and are also based at outsourcing centers around the world, all over a
secured firewalled connection
How do I communicate with your clients?
We communicate with you via online chat sessions, via telephone calls that you initiate or you can have the technician call
you, all based on your preference and with little or no wait time.
How long does it take for a technician to come to my business if I need an on-site technician?
This service will depend on your subscription, terms, and conditions; however, we can usually have a technician on-site in
less than 24 hours.
I have a large business and need extensive support – can you send a team of technicians to my place of business?
YES, we can assign dedicated resources for your firm working either offsite or onsite.
Are your technicians certified?
YES, our technicians are extensively trained and certified by major vendors including Microsoft, UNIX, Novell, Cisco, Nortel,
Juniper, Oracle, Sun etc
Will your technicians come to my home?
YES, but for the security of our technicians and to save you money, we only come to individual residences if it is absolutely
necessary and requested by you.
How long does it typically take to get an issue resolved?
As with any support needs for any type of system, it all depends on the complexity or availability of equipment or
software. Most issues are resolved instantaneously while some may take 2-6 hours, we guarantee service level
agreements (SLAs) of 24 hours*.
Is there an audit of what your technician did on my machine?
YES, we have extensive detailed reports generated within our system and all sessions are monitored and recorded to
ensure there is no abuse.
Can I see the log at any time?
YES, we can provide it on request basis.
Can I check on the status of my solution at any time?
YES, you can track and check the status of any ticket you open.
What if I have a problem with a technician – how can I escalate an issue?
You may at any time escalate to one of our administrators who will re-assign or escalate the issue if needed. Our goal is to
ensure your problems are solved and you are happy with both your service and your remoteITdesk experience.
Will the same technician always work on my system?
Not necessarily, however, if you prefer we can assign the same technician based on availability. We know that building
relationships and trust is one of the best ways to keep our clients happy. Your satisfaction is our number one goal!!
