http://www.researchmoz.us/beauty-retailing-uk-january-2014-report.html With consumers ever keener to secure the best deals, retailers would do well to find new ways to bolster customer loyalty. Following the lead of food retailers and introducing a Price Matching scheme could be one way to encourage loyalty by deepening trust. Giving customers a feeling of control over their loyalty programme interaction could be compelling too, for instance by offering shoppers a choice in how their loyalty is rewarded.

1. Beauty Retailing - UK - January 2014
With consumers ever keener to secure the best deals, retailers would do well to find new ways to bolster customer loyalty. Following the lead of food retailers
and introducing a Price Matching scheme could be one way to encourage loyalty by deepening trust. Giving customers a feeling of control over their loyalty
programme interaction could be compelling too, for instance by offering shoppers a choice in how their loyalty is rewarded.
table Of Content
introduction
definitions
market Size
market Shares
retail Sector Size
financial Definitions
list Of Abbreviations
executive Summary
the Market
figure 1: Market Size And Forecast: Retail Sales Of Beauty And Personal Care Products, 2008-18
segment Performance
figure 2: Segment Size And Forecast: Retail Sales Of Beauty Products, 2008-18
online
figure 3: Online Sales As % Of All Sales Of Beauty And Personal Care Products, 2012-14
companies, Brands And Innovation
figure 4: Leading Beauty And Personal Care Retailers’ Shares Of Spending On All Personal Care Goods, 2012
the Consumer
how Often They Use Beauty Products
figure 5: The Consumer: How Often They Use Beauty Products, November 2013
where They Buy
figure 6: The Consumer: Where They Have Bought Beauty Products, Whether In-store Or Online, In The Past 12 Months, November 2013
what Factors Are Important
figure 7: The Consumer: What Factors Drive The Decision Where To Shop, November 2013
attitudes Towards Buying Beauty Products As Gifts
figure 8: The Consumer: Attitudes Towards Gift Buying, November 2013
what We Think
issues In The Market
how Can Beauty Retailers Encourage Greater Customer Loyalty?
who Were The Retail Winners And Losers In 2012 And 2013?
can Retailers Capitalise More On The Gift Market?
are There New Opportunities In The Male Beauty Market?
can Retailers Prevent Older People Ageing Out Of The Beauty Market?
trend Application
inspire Trend: Immaterial World
inspire Trend: Experience Is All
mintel Futures
market Environment
key Points
ethnic Diversity Drives Demand For Non-white Beauty
Beauty Retailing - UK - January 2014

2. figure 9: Ethnic Composition Of England And Wales, 2011
figure 10: Asian, African & Caribbean Beauty Section, Morrisons, Walworth Road, London, December 2013
ageing Population Presents Challenges And Opportunities
figure 11: Trends In The Age Structure Of The Uk Population, 2013 And 2018
squeezed Incomes Despite Increased Confidence
figure 12: Annual % Change In Average Weekly Earnings Versus Consumer Prices Inflation, 2009-13
figure 13: Consumer Confidence Levels, December 2012-november 2013
figure 14: Price Promotions On Make-up At Superdrug, January 2014
animal Testing Ban And Csr
market Size And Forecast
key Points
in This Section
beauty And Personal Care Market Size And Forecast
figure 15: Market Size And Forecast: Retail Sales Of Beauty And Personal Products, 2008-18
figure 16: Market Size And Forecast: Retail Sales Of Beauty And Personal Products, In Current And Constant Prices, 2008-18
segment Performance
beauty
figure 17: Market Size And Forecast: Retail Sales Of Beauty Products, 2008-18
figure 18: Market Size And Forecast: Retail Sales Of Beauty Products, In Current And Constant Prices, 2008-18
other Personal Care Products
figure 19: Market Size And Forecast: Retail Sales Of Personal Care Products, 2008-18
figure 20: Market Size And Forecast: Retail Sales Of Personal Care Products, In Current And Constant Prices, 2008-18
segmentation By Beauty Category
figure 21: Beauty Market: Segmentation By Category, 2012 And 2013
body, Hand And Footcare
colour Cosmetics
facial Skincare
fragrances
total Personal Care Market
figure 22: Total Consumer Spending On Personal Care Items (incl. Vat), 2008-13
mintel’s Forecast Methodology
retail Sector Size
key Points
sector Surges In 2013 Despite Slower Growth In Bpc
figure 23: Health And Beauty Specialists’ Sales (incl. Vat; Excl. Prescriptions), 2008-13
relative To Spending
figure 24: Health And Beauty Specialists’ Sales Relative To Spending On All Personal Care Goods, 2008-13
outlets, Enterprises And Employment
figure 25: Number Of Retail Outlets, 2008/09-2012/13
figure 26: Number Of Retail Enterprises, 2008-12
figure 27: Total Employment In Retail, 2008-12
strengths And Weaknesses
strengths
weaknesses
the Consumer – Retail Customer Profile Comparisons
key Points
gender
figure 28: Uk: Customer Profile, By Gender, November 2013
age
figure 29: Uk: Customer Profile, By Age, November 2013
socio-economic Group
figure 30: Uk: Customer Profile, By Socio-economic Group, November 2013
Beauty Retailing - UK - January 2014

3. region
figure 31: Uk: Customer Profile, By Region, November 2013
state Of Finances
figure 32: Uk: Customer Profile, By State Of Finances, November 2013
the Consumer – Where They Buy In-store And Online
key Points
what We Asked
where Consumers Buy
figure 33: Uk: Where They Buy Any Beauty Product, November 2013
trend Data
figure 34: Uk: Where They Buy Any Beauty Product, November 2012 And November 2013
where Consumers Buy – Offline/online Split
figure 35: Uk: Where They Buy Beauty Products, In-store Or Online, November 2013
favourite Beauty Retailers
attitudes Towards Online Shopping And Social Media
who Shops Where
figure 36: Uk: Where They Buy Any Beauty Product, By Age And Affluence, November 2013
shopping Repertoire
least Interested Are The Most Loyal
and The Under 25s Are The Most Fickle
figure 37: Repertoire Of Where They Bought Beauty Products In The Last 12 Months By Demographic, November 2013
figure 38: Where They Buy (in-store Or Online), By Repertoire Of Where They Buy, November 2013
the Consumer – What They Buy Where
key Points
what We Asked
where Consumers Buy
figure 39: Uk: Where They Buy Any Beauty Product, November 2013
where Consumers Buy Skincare
figure 40: Uk: Where They Buy Skincare, November 2013
where Consumers Buy Make-up
figure 41: Uk: Where They Buy Make-up, November 2013
where Consumers Buy Fragrances/aftershave
figure 42: Uk: Where They Buy Fragrance/aftershave, November 2013
where Consumer Buy By Retail Sector
department Stores
figure 43: Uk: What Beauty Products They Buy In Department Stores, November 2013
chemists/drugstores
figure 44: Uk: What Beauty Products They Buy In Chemists And Drugstores, November 2013
supermarkets
figure 45: Uk: What Beauty Products They Buy In Supermarkets, November 2013
beauty Specialists
figure 46: Uk: What Beauty Products They Buy In Beauty Specialist Shops, November 2013
other Channels
figure 47: Uk: What Beauty Products They Buy Through Other Channels, November 2013
who Shops Where
figure 48: Uk: Where They Buy Skincare, By Age And Affluence, November 2013
figure 49: Uk: Where They Buy Make-up By Age And Affluence, November 2013
figure 50: Uk: Where They Buy Fragrances And Aftershave, By Age And Affluence, November 2013
why They Choose Particular Retailers
attitudes Towards Brands
who Doesn’t Buy
figure 51: Uk: Those That Have Not Bought In Last 12 Months, November 2013
the Consumer – How Often And What Type Of Beauty Products They Use
key Points
what We Asked
what Type Of Products Consumers Use
Beauty Retailing - UK - January 2014

4. figure 52: Uk: What Type Of Skincare Products They Use, November 2013
figure 53: Uk: What Type Of Make-up Products They Use, November 2013
figure 54: What Type Of Fragrance/aftershave Product They Use, November 2013
how Often They Use Beauty Products By Gender
skincare
figure 55: How Often They Use Skincare, By Gender, November 2013
make-up
figure 56: How Often They Use Make-up, By Gender, November 2013
fragrance/aftershave
figure 57: How Often They Use Fragrance And Aftershave, By Gender, November 2013
how Often They Use Beauty Products By Age And Affluence
figure 58: How Often They Use Different Types Of Skincare Brand, By Age And Affluence, November 2013
figure 59: How Often They Use Different Types Of Make-up Brand, By Age And Affluence, November 2013
figure 60: How Often They Use Different Types Of Fragrance/aftershave Brand, By Age And Affluence, November 2013
the Consumer – Key Drivers
key Points
what We Asked
why Consumers Shop Where They Do
figure 61: Uk: Why Consumer Shop Where They Do, November 2013
key Drivers By Age And Affluence
figure 62: Uk: Key Drivers, By Age And Affluence, November 2013
gender Differences
figure 63: Uk: Select Key Drivers, By Gender, November 2013
figure 64: Those For Whom Special Offers Are Important, By Where They Shop, November 2013
figure 65: Uk: Select Key Drivers, By Gender, November 2013
figure 66: Those For Whom New Ways To Test Products Are Important, By Where They Shop, November 2013
figure 67: Those For Whom A Range Of Beauty Treatments Available Are Important, By Where They Shop, November 2013
the Consumer – Attitudes Towards Beauty Gifting
key Points
what We Asked
attitudes Towards Beauty Gifting
beauty Products Are A Popular Choice Of Gift
figure 68: Uk: Attitudes Towards Beauty Gifting, November 2013
opportunities For Gift Sets
and Gift Services
attitudes By Gender
figure 69: Attitudes Towards Beauty Gifting, By Gender, November 2013
attitudes By Age And Affluence
figure 70: Uk: Key Drivers, By Age And Affluence, November 2013
who’s Innovating?
key Points
new Retail Concepts
in-store Events
more Convenient Online Shopping
supermarkets And Beauty Retailers Boost Own-label Offering
channels Of Distribution
key Points
specialists And Grocers Vie For Majority Share
figure 71: Estimated Distribution Of Spending On Beauty And Personal Care Goods, 2013
figure 72: Estimated Distribution Of Spending On Beauty And Personal Care Goods, 2013
Beauty Retailing - UK - January 2014

5. space Allocation Summary
key Points
space Allocations
figure 73: Leading Personal Care Retailers: Detailed Space Allocation, December 2013
figure 74: Leading Personal Care Retailers: Detailed Space Allocation, December 2013 (continued)
space Allocation Overview
figure 75: Health And Beauty Space Allocations, December 2013
figure 76: Beauty And Personal Care Products Space Allocations, December 2012
sales Mix
the Leading Specialist Retailers
key Points
sales: Midmarket Weak, Value And Premium Strong
the Midmarket
value Retailers Outperform
premium Performs Better
some Notes
figure 77: Leading Beauty Specialists’ Net Revenues, 2008-12
figure 78: Leading Beauty Specialists’ Net Revenues: Compound Annual Growth Rates, 2008-12
leading Chemists
figure 79: Leading Pharmacy Chains’ Net Revenues, 2008-12
outlets And Sales Per Outlet
figure 80: Leading Beauty Specialists’ Outlet Numbers, 2008-12
figure 81: Leading Beauty Specialists’ Annual Sales Per Outlet, 2008-12
figure 82: Leading Beauty Specialists’ Annual Sales Per Outlet: Compound Annual Growth Rates, 2008-12
operating Profits And Margins
figure 83: Leading Beauty Specialists’ Operating Profits, 2008-12
figure 84: Leading Beauty Specialists’ Operating Margins, 2008-12
sales Area And Sales Densities
figure 85: Selected Beauty Specialists’ Total Sales Area, 2008-12
figure 86: Selected Beauty Specialists’ Annual Sales Per Sq M, 2008-12
leading Retailers’ New Product Launches
key Points
number Of New Products Launched
figure 87: Number Of Identified New Beauty And Personal Care Products Launched, Selected Retailers, 2012 And 2013
most Popular Categories
figure 88: Most Popular Categories For New Beauty And Personal Products Launched, Selected Retailers, 2013
most Popular Product Claims
figure 89: Most Popular Claims For New Products Launched, Selected Retailers, 2013
what They Launched
figure 90: Number Of New Products Launched By Product Category, Selected Retailers, 2013
the Non-specialist Retailers
key Points
the Leading Non-specialist Retailers
figure 91: Leading Non-specialist Retailers: Estimated Beauty And Personal Care Goods Sales (excl. Vat), 2010-12
the Consumer: Where They Shop
figure 92: The Consumer: Where They Buy Instore And Online, November 2013
major Retailers: Profiles
debenhams
john Lewis
house Of Fraser
marks & Spencer
figure 93: M&s Your Beauty, Oxford Street, July 2013
the Grocers
figure 94: Beauty Hall, Tesco Extra, Dudley
Beauty Retailing - UK - January 2014

6. value Mixed-goods Stores
figure 95: Big-name Brands At Fixed Prices: Poundland, Walworth Road, London, December 2013
others
market Shares
key Points
boots Leads – But Non-specialists Are Strong
figure 96: Leading Beauty And Personal Care Retailers’ Shares Of Spending On Personal Care Goods, 2012
figure 97: Leading Beauty And Personal Care Retailers’ Shares Of Spending On Personal Care Goods, 2010-12
technical Notes
online
key Points
online Market Size And Forecast
figure 98: Market Size And Forecast Of Online Consumer Expenditure On Cosmetics And Toiletries, 2012-14
the Consumer: What They Buy And Where They Shop Online
what They Buy Online
figure 99: Beauty And Personal Care Products Bought Online In The Last Year, October 2013
where They Shop Online
figure 100: The Consumer: Where They Buy Beauty Products Online In The Past Year, November 2013
leading Pureplay Specialists
figure 101: Leading Pureplay Beauty Specialists; Net Revenues, 2011 And 2012
visitor Numbers Online
figure 102: Fragrance And Cosmetics Retail Sites: Number Of Total Unique Visitors And Average Daily Visitors, Uk, September 2013
major Retailers Online
amazon
figure 103: Number Of Beauty/health And Personal Care Skus Identified On Amazon.co.uk, December 2013
figure 104: Amazon’s New Add-on Programme, Launched 2013
figure 105: Amazon.co.uk’s Beauty Homepage, December 2013
ebay
figure 106: Ebay.co.uk’s Health & Beauty Homepage, January 2014
the Grocers
figure 107: Tesco Direct’s Beauty Homepage, December 2013
major Store-based Specialists
figure 108: Boots.com’s Beauty Homepage, December 2013
brand Communication And Promotion
key Points
beauty Advertising Expenditure In Decline
figure 109: Main Monitored Media Advertising Expenditure On Cosmetics, Personal Care And Bodycare, By Leading Retailers, 2009-12
advertising Spend By Media Type
figure 110: Main Monitored Media Advertising Expenditure On Cosmetics, Personal Care And Bodycare, By Leading Retailers, By Media Type, 2012
notable Advertising Campaigns In 2012
brand Research
brand Map
figure 111: Attitudes Towards And Usage Of Brands In The Beauty Retailing Sector, November 2013
correspondence Analysis
brand Attitudes
figure 112: Attitudes, By Beauty Retailing Brand, November 2013
brand Personality
figure 113: Beauty Retailing Brand Personality – Macro Image, November 2013
figure 114: Beauty Retailing Brand Personality – Micro Image, November 2013
brand Experience
figure 115: Beauty Retailing Brand Usage, November 2013
figure 116: Satisfaction With Various Beauty Retailing Brands, November 2013
Beauty Retailing - UK - January 2014

7. figure 117: Consideration Of Beauty Retailing Brands, November 2013
figure 118: Consumer Perceptions Of Current Beauty Retailing Brand Performance, November 2013
brand Index
figure 119: Beauty Retailing Brand Index, November 2013
target Group Analysis
figure 120: Target Groups, November 2013
figure 121: Beauty Retailing Brand Usage, By Target Groups, November 2013
group One – Conformists
group Two – Simply The Best
group Three – Shelf Stalkers
group Four – Habitual Shoppers
group Five – Individualists
alliance Boots
what We Think
figure 122: Boots Uk Retail: Share Of Sales By Product, 2008/09-2012/13
online
company Background
company Performance
figure 123: Alliance Boots: Group Financial Performance, 2008/09-2012/13
figure 124: Alliance Boots: Outlet Data, 2008/09-2012/13
retail Offering
a.s. Watson Uk (superdrug, Perfume Shop, Savers)
what We Think
company Background
company Performance
figure 125: A. S. Watson Uk: Financial Performance, 2008-13
figure 126: A. S. Watson Uk: Outlet Data (part Estimated), 2008-13
retail Offering
lush Retail Ltd
what We Think
company Background
company Performance
figure 127: Lush Retail Ltd: Group Financial Performance, 2007/08-2012/13
figure 128: Lush Retail Ltd: Uk Outlet Data, 2007/08-2012/13
retail Offering
space Nk Ltd
what We Think
company Background
company Performance
figure 129: Space Nk Ltd: Group Financial Performance, 2008/09-2012/13
figure 130: Space Nk Ltd: Outlet Data, 2008/09-2012/13
retail Offering
the Body Shop
what We Think
company Background
company Performance
figure 131: The Body Shop: Group Financial Performance, 2008-13
figure 132: The Body Shop: Estimated Uk Sales Performance, Excl. Sales Tax, 2008-13
Beauty Retailing - UK - January 2014

8. figure 133: The Body Shop: Outlet Data, 2008-13
retail Offering
appendix – Brand Research
figure 134: Brand Usage, November 2013
figure 135: Brand Commitment, November 2013
figure 136: Brand Momentum, November 2013
figure 137: Brand Diversity, November 2013
figure 138: Brand Satisfaction, November 2013
figure 139: Brand Attitude, November 2013
figure 140: Brand Image – Macro Image, November 2013
figure 141: Brand Image – Micro Image, November 2013
figure 142: Profile Of Target Groups, By Demographics, November 2013
figure 143: Psychographic Segmentation, By Target Groups, November 2013
figure 144: Brand Usage, By Target Groups, November 2013
figure 145: Brand Usage, By Target Groups, November 2013 (continued)
brand Index
figure 146: Brand Index, November 2013
appendix – The Consumer – How Often And What Type Of Beauty Products They Use
figure 147: Most Popular How Often They Use Skincare Products – How Often They Use Any Skincare Products, By Demographics, November 2013
figure 148: Next Most Popular How Often They Use Skincare Products – How Often They Use Any Skincare Products, By Demographics, November
2013
figure 149: Most Popular How Often They Use Skincare Products – Store Own Brand Skincare, By Demographics, November 2013
figure 150: Next Most Popular How Often They Use Skincare Products – Store Own Brand Skincare, By Demographics, November 2013
figure 151: Most Popular How Often They Use Skincare Products – Standard Skincare Brand, By Demographics, November 2013
figure 152: Next Most Popular How Often They Use Skincare Products – Standard Skincare Brand, By Demographics, November 2013
figure 153: Most Popular How Often They Use Skincare Products – Premium Brand Skincare, By Demographics, November 2013
figure 154: Next Most Popular How Often They Use Skincare Products – Premium Brand Skincare, By Demographics, November 2013
figure 155: Most Popular How Often They Use Make-up Products – How Often They Use Any Make-up Products, By Demographics, November 2013
figure 156: Next Most Popular How Often They Use Make-up Products – How Often They Use Any Make-up Products, By Demographics, November
2013
figure 157: Most Popular How Often They Use Make-up Products – Store Own Brand Make-up, By Demographics, November 2013
figure 158: Next Most Popular How Often They Use Make-up Products – Store Own Brand Make-up, By Demographics, November 2013
figure 159: Most Popular How Often They Use Make-up Products – Standard Brand Make-up, By Demographics, November 2013
figure 160: Next Most Popular How Often They Use Make-up Products – Standard Brand Make-up, By Demographics, November 2013
figure 161: Most Popular How Often They Use Make-up Products – Premium Brand Make Up, By Demographics, November 2013
figure 162: Next Most Popular How Often They Use Make-up Products – Premium Brand Make Up, By Demographics, November 2013
figure 163: Most Popular How Often They Use Fragrance And/or Aftershave Products – How Often They Use Any Fragrances And/or Aftershave, By
Demographics, November 2013
figure 164: Next Most Popular How Often They Use Fragrance And/or Aftershave Products – How Often They Use Any Fragrances And/or Aftershave,
By Demographics, November 2013
figure 165: Most Popular How Often They Use Fragrance And/or Aftershave Products – Standard Brand Fragrance/perfume, By Demographics,
November 2013
figure 166: Next Most Popular How Often They Use Fragrance And/or Aftershave Products – Standard Brand Fragrance/perfume, By Demographics,
November 2013
figure 167: Most Popular How Often They Use Fragrance And/or Aftershave Products – Standard Brand Aftershave, By Demographics, November 2013
figure 168: Next Most Popular How Often They Use Fragrance And/or Aftershave Products – Standard Brand Aftershave, By Demographics, November
2013
figure 169: Most Popular How Often They Use Fragrance And/or Aftershave Products – Premium Brand Fragrance/perfume, By Demographics,
November 2013
figure 170: Next Most Popular How Often They Use Fragrance And/or Aftershave Products – Premium Brand Fragrance/perfume, By Demographics,
November 2013
figure 171: Most Popular How Often They Use Fragrance And/or Aftershave Products – Premium Brand Aftershave, By Demographics, November 2013
figure 172: Next Most Popular How Often They Use Fragrance And/or Aftershave Products – Premium Brand Aftershave, By Demographics, November
2013
appendix – Consumer – What They Buy Where
figure 173: Next Most Popular Where They Buy Any Beauty Product, By Demographics, November 2013
Beauty Retailing - UK - January 2014

9. figure 174: Other Where They Buy Any Beauty Product, By Demographics, November 2013
figure 175: Most Popular Where They Buy Skincare, By Demographics, November 2013
figure 176: Next Most Popular Where They Buy Skincare, By Demographics, November 2013
figure 177: Other Where They Buy Skincare, By Demographics, November 2013
figure 178: Most Popular Where They Buy Make-up, By Demographics, November 2013
figure 179: Next Most Popular Where They Buy Make-up, By Demographics, November 2013
figure 180: Other Where They Buy Make-up, By Demographics, November 2013
figure 181: Most Popular Where They Buy Fragrances/aftershave, By Demographics, November 2013
figure 182: Next Most Popular Where They Buy Fragrances/aftershave, By Demographics, November 2013
figure 183: Other Where They Buy Fragrances/aftershave, By Demographics, November 2013
appendix – Consumer – Where They Buy In-store And Online
figure 184: Most Popular Where They Buy Instore And On-line, By Demographics, November 2013
figure 185: Next Most Popular Where They Buy Instore And On-line, By Demographics, November 2013
figure 186: Other Where They Buy Instore And On-line, By Demographics, November 2013
figure 187: Most Popular Where They Buy In-store, By Demographics, November 2013
figure 188: Next Most Popular Where They Buy In-store, By Demographics, November 2013
figure 189: Other Where They Buy In-store, By Demographics, November 2013
figure 190: Most Popular Where They Buy On-line, By Demographics, November 2013
figure 191: Next Most Popular Where They Buy On-line, By Demographics, November 2013
figure 192: Other Where They Buy On-line, By Demographics, November 2013
figure 193: Repertoire Of Where They Buy Instore And On-line, By Demographics, November 2013
appendix – Consumer – Key Drivers
figure 194: Most Popular What Factors Drive The Decision Where To Shop, By Demographics, November 2013
figure 195: Next Most Popular What Factors Drive The Decision Where To Shop, By Demographics, November 2013
appendix – Consumer – Attitudes Towards Beauty Gifting
figure 196: Most Popular Attitudes Towards Gift Buying, By Demographics, November 2013
figure 197: Next Most Popular Attitudes Towards Gift Buying, By Demographics, November 2013
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Beauty Retailing - UK - January 2014