1. ASIS&T IA SUMMIT 2010
ANDREA RESMINI & LUCA ROSATI
PERVASIVE IA
ASIS&T IA SUMMIT 2010
RESMINI & ROSATI :: PERVASIVE IA
2. ASIS&T IA SUMMIT 2010
let's play a game
RESMINI & ROSATI :: PERVASIVE IA http://www.flickr.com/photos/bibliodyssey/303760052
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3. ASIS&T IA SUMMIT 2010
CIRCA 1999
RESMINI & ROSATI :: PERVASIVE IA http://www.flickr.com/photos/bibliodyssey/303760052
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4. ASIS&T IA SUMMIT 2010
JAMES WANTS TO TRAVEL
(Mh. That seems a fun place to be)
RESMINI & ROSATI :: PERVASIVE IA http://www.flickr.com/photos/ihateyou/2905684780/
5. ASIS&T IA SUMMIT 2010
JAMES WALKS
(Let's hope the travel agency is open. And remember the hotel)
RESMINI & ROSATI :: PERVASIVE IA http://www.flickr.com/photos/yourdon/3254328961/
6. ASIS&T IA SUMMIT 2010
JAMES TALKS
“Well, yes, you could buy a direct flight, but then ...”
RESMINI & ROSATI :: PERVASIVE IA http://www.flickr.com/photos/dan4th/144369022/
7. ASIS&T IA SUMMIT 2010
… AND TALKS
“Of course we cannot provide you with a bus card now, but ...”
RESMINI & ROSATI :: PERVASIVE IA http://www.flickr.com/photos/dan4th/144369022/
8. ASIS&T IA SUMMIT 2010
JAMES TRAVELS
“Excuse me? I'm looking for the Southern Marketplace? Excuse me?”
RESMINI & ROSATI :: PERVASIVE IA (DOWNTOWN PHOENIX)
9. ASIS&T IA SUMMIT 2010
JAMES IS BACK HOME
(Now, where did I put the maps and pictures?)
RESMINI & ROSATI :: PERVASIVE IA http://www.flickr.com/photos/sillygwailo/3320816159/
10. ASIS&T IA SUMMIT 2010
JAMES' USER EXPERIENCE
???
...
user experience
@#%!
whew!
process
touch points or obstacles?
RESMINI & ROSATI :: PERVASIVE IA A totally scientific model, 1999
11. ASIS&T IA SUMMIT 2010
CIRCA 2010
RESMINI & ROSATI :: PERVASIVE IA http://www.flickr.com/photos/bibliodyssey/303760052
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12. ASIS&T IA SUMMIT 2010
MARIO WANTS TO TRAVEL
(Mh. Phoenix. And good prices. Incredible. Gotta go.)
RESMINI & ROSATI :: PERVASIVE IA http://todaysseniorsnetwork.com/
13. ASIS&T IA SUMMIT 2010
MARIO BROWSES
(Oh come on! Damn site wouldn't let me buy a bus card?)
RESMINI & ROSATI :: PERVASIVE IA
14. ASIS&T IA SUMMIT 2010
MARIO TRAVELS
“Will you pass me that map? No, not the Google maps printout”
RESMINI & ROSATI :: PERVASIVE IA (DOWNTOWN PHOENIX)
15. ASIS&T IA SUMMIT 2010
MARIO IS BACK HOME
(Now, where did I put the maps and pictures?)
RESMINI & ROSATI :: PERVASIVE IA Image: Media Heaven Ltd
16. ASIS&T IA SUMMIT 2010
MARIO'S USER EXPERIENCE
@#%!
whew!
user experience
process
touch points or obstacles?
RESMINI & ROSATI :: PERVASIVE IA A totally scientific model, 2010
17. ASIS&T IA SUMMIT 2010
A GAME OF THE GOOSE
*click*
talk
*click*
choose
search
walk
browse
save
*click*
switch
RESMINI & ROSATI :: PERVASIVE IA (JACQUES DE VAUCANSON, 1737)
18. ASIS&T IA SUMMIT 2010
… OR A GOOSE IN THE GAME?
now, a game is by definition a
suboptimal way to achieve a goal
RESMINI & ROSATI :: PERVASIVE IA
21. ASIS&T IA SUMMIT 2010
NOW.
do we have to play a tiresome game
anytime we engage in complex
experiences bridging different media?
RESMINI & ROSATI :: PERVASIVE IA
36. ASIS&T IA SUMMIT 2010
CYBERSPACE
“cyberspace is not a place you go to
but rather a layer tightly integrated
into the world around us”
RESMINI & ROSATI :: PERVASIVE IA (INSTITUTE FOR THE FUTURE)
37. ASIS&T IA SUMMIT 2010
UBIQUITOUS ECOLOGIES
products become services or platforms
parts of ubiquitous ecologies
what does this mean?
RESMINI & ROSATI :: PERVASIVE IA
39. ASIS&T IA SUMMIT 2010
ARTIFACT TO PROCESS
we have to move
from the design of artifacts
to the design of processes
RESMINI & ROSATI :: PERVASIVE IA
40. ASIS&T IA SUMMIT 2010
THIS IS A PROCESS
???
...
user experience
@#%!
whew!
process
touch points or obstacles?
RESMINI & ROSATI :: PERVASIVE IA
41. ASIS&T IA SUMMIT 2010
PRODUCT TO EXPERIENCE
we have to move
from the design of products
to the design of experiences
RESMINI & ROSATI :: PERVASIVE IA
43. ASIS&T IA SUMMIT 2010
HEURISTICS
place-making reduction
consistency correlation
resilience
RESMINI & ROSATI :: PERVASIVE IA
44. ASIS&T IA SUMMIT 2010
GROUNDING
place-making reduction
consistency correlation
resilience
RESMINI & ROSATI :: PERVASIVE IA
45. ASIS&T IA SUMMIT 2010
REFINING
place-making reduction
consistency correlation
resilience
RESMINI & ROSATI :: PERVASIVE IA
46. ASIS&T IA SUMMIT 2010
PLACE-MAKING
the capability to help users reduce
disorientation and increase legibility
and wayfinding in digital, physical,
and hybrid environments
RESMINI & ROSATI :: PERVASIVE IA
47. ASIS&T IA SUMMIT 2010
PLACE-MAKING
RESMINI & ROSATI :: PERVASIVE IA (GUSTAVE DORE, LE PETIT POUCET)
53. ASIS&T IA SUMMIT 2010
CONSISTENCY
the capability to provide and sustain
internal and external, in-context,
on-task coherence
RESMINI & ROSATI :: PERVASIVE IA
54. ASIS&T IA SUMMIT 2010
CONSISTENCY
two dogs, a seal, an elephant
a donkey, a rabbit, a sheep, a skunk
two small seals, a penguin, a platypus
RESMINI & ROSATI :: PERVASIVE IA
57. ASIS&T IA SUMMIT 2010
RESILIENCE
the capability of a humaninformation
interaction model to shape and adapt
itself to specific users, needs, targets,
and seeking strategies
RESMINI & ROSATI :: PERVASIVE IA
59. ASIS&T IA SUMMIT 2010
REDUCTION
the capability to reduce the cognitive
load and frustration associated with
choosing from an ever growing set of
information sources, services, and
goods
RESMINI & ROSATI :: PERVASIVE IA
61. ASIS&T IA SUMMIT 2010
CORRELATION
the capability to suggest relevant
connections between pieces of
information, services, users, and goods
to help users achieve explicit goals or
stimulate latent needs
RESMINI & ROSATI :: PERVASIVE IA
63. 1
ASIS&T IA SUMMIT 2010
as information moves to physical spaces
IA is used to design the entire range
of shared informational spaces, places,
services, and processes
RESMINI & ROSATI :: PERVASIVE IA
64. 2
ASIS&T IA SUMMIT 2010
no artifact stands isolated.
all artifacts are connected and related
and have to be designed as part of
one seamless user experience process
RESMINI & ROSATI :: PERVASIVE IA
65. ASIS&T IA SUMMIT 2010
A CASE STUDY
RESMINI & ROSATI :: PERVASIVE IA (REDESIGN OF THE IA FOR THE OO. RR. SALERNO HOSPITAL, G. LANGONE)
66. ASIS&T IA SUMMIT 2010
THIS IS A PROCESS
???
...
user experience
@#%!
whew!
process
touch points or obstacles?
RESMINI & ROSATI :: PERVASIVE IA
67. ASIS&T IA SUMMIT 2010
GETTING PERVASIVE
RESMINI & ROSATI :: PERVASIVE IA (SWIMLANE MODEL FOR PERVASIVE IA)
68. ASIS&T IA SUMMIT 2010
A CASE STUDY
RESMINI & ROSATI :: PERVASIVE IA (OO. RR. SALERNO, G. LANGONE)
69. ASIS&T IA SUMMIT 2010
A CASE STUDY
RESMINI & ROSATI :: PERVASIVE IA (OO. RR. SALERNO, G. LANGONE)
70. ASIS&T IA SUMMIT 2010
A CASE STUDY
RESMINI & ROSATI :: PERVASIVE IA (OO. RR. SALERNO, G. LANGONE)
71. ASIS&T IA SUMMIT 2010
A CASE STUDY
RESMINI & ROSATI :: PERVASIVE IA (OO. RR. SALERNO, G. LANGONE)
72. ASIS&T IA SUMMIT 2010
A CASE STUDY
RESMINI & ROSATI :: PERVASIVE IA (OO. RR. SALERNO, G. LANGONE)
73. ASIS&T IA SUMMIT 2010
Thank you
Luca Rosati @lucarosati
<lucarosati@gmail.com>
Andrea Resmini @resmini
<ar@fatdux.com>
Pervasive IA Book
http://pervasiveia.com/
RESMINI & ROSATI :: PERVASIVE IA