5. Meet James. He wants to travel
(Mh. Copenhagen. That seems a fun place to be)
http://www.flickr.com/photos/ihateyou/2905684780/
JAMES WANTS TO TRAVEL
6. He's going for it
(Let's hope the travel agency is open. Have to remember the hotel)
HE WALKS
http://www.flickr.com/photos/yourdon/3254328961/
7. He's going for it
“Well, yes, you could buy a direct flight, but then ...”
http://www.flickr.com/photos/dan4th/144369022/
HE TALKS
8. He's going for it
“Of course we cannot provide you with a bus card now, but ...”
http://www.flickr.com/photos/dan4th/144369022/
… AND TALKS
9. He gets to København
Psst, he's here!
“Excuse me? I'm looking for the Lille Havfrue Hotel? Excuse me?”
HE TRAVELS
http://www.flickr.com/photos/nagillum/3906910129/
10. Then he has maps and memories
(Now, where did I put that map? Mh. And the pictures of the ...)
http://www.flickr.com/photos/sillygwailo/3320816159/
HE GETS BACK
11. A totally scientific model, 1999
???
...
user experience
@#%!
whew!
process
touch points or obstacles?
THIS WAS JAMES' UX
13. Meet Mario. He wants to travel
(Mh. Malmö. And good prices. Going there)
http://todaysseniorsnetwork.com/
MARIO WANTS TO TRAVEL
14. He's going for it
(Oh come on! Damn site wouldn't let me buy a bus card?)
HE BROWSES
15. He gets to Malmö
Psst, he's here!
“Pass me the map, will you? No, not Google, the ... Aww ...”
http://www.flickr.com/photos/nagillum/3906910129/
HE TRAVELS
16. Then he has maps and memories
(Now, where did I put that map? And the pictures of ...)
Image: Media Heaven Ltd
HE GETS BACK
17. A totally scientific model, 2009
@#%!
whew!
user experience
process
touch points or obstacles?
THIS WAS MARIO'S UX
18. Game of the goose boardgame again, 19th century
WASN'T THIS IT?
19. *click*
talk
*click* check-in
choose
search
walk
*click*
browse
save
*click*
switch
jacques de vaucanson, 1737
… A GAME OF THE GOOSE?
20. a game is by definition a
suboptimal but engaging way to
achieve a goal: question is, do we
have to play a rather tiresome
game anytime we engage in
complex experiences that bridge
media and contexts?
EXPERIENCE IS NOT A GAME
23. Meet Pranav. He wants to travel
(Hey, seems like an interesting place. And it got four stars!)
Pranav Mistry, Sixth Sense demo
PRANAV WANTS TO TRAVEL
24. He's going for it
(Let's ring the agency. And it got four stars!)
Pranav Mistry, Sixth Sense demo
HE TALKS
25. He's going for it
(Now, get to check that web site and see who's around)
Bruce Branit, World Builder
HE BROWSES
26. Being delayed
(Mh. Flight is delayed. Can take it easy. Buy some souvenirs)
Pranav Mistry, Sixth Sense demo
HE TRAVELS
27. Then he has maps and memories
(This one is ok. This one is not. Where are the ones at the museum?)
Pranav Mistry, Sixth Sense demo
HE GETS BACK
47. the capability to help users reduce
disorientation and increase
legibility and wayfinding in digital,
physical, and hybrid environments
PLACE-MAKING
48. the capability to provide and
sustain internal and external, in-
context, on-task coherence
CONSISTENCY
49. the capability of a human
information interaction model to
shape and adapt itself to specific
users, needs, targets, and seeking
strategies
RESILIENCE
50. the capability to reduce the stress
and frustration associated with
choosing from an ever growing set
of information sources, services,
and goods
REDUCTION
51. the capability to suggest relevant
connections between pieces of
information, services, users, and
goods to help users achieve
explicit goals or stimulate latent
needs
CORRELATION
58. space is the base experience of our
embodiment
it is objective, impersonal,
undifferentiated
SPACE IS NOT PLACE
59. place includes, besides physical
space, memories, experiences, and
behavioral patterns associated
with the locale
it is personal, subjective, and
communitarian
PLACE IS NOT SPACE
67. spatial metaphors have always
been applied to the Web: navigate,
up, down, to be on, to be out, go to
BEING ELSEWHERE
68. but the Web is not the first
medium to have a necessity to
develop a language for the
representation of presence and
embodiment
MOVIES, GAMES, FINE ARTS
86. @resmini d resmini
Public space and private place on Twitter
SPACE + PLACE ARE TRICKY
87. the languages the fine arts, movies
and videogames have developed
to convey the ideas of space, place
and embodiment can provide us
with clues as to how to
successfully enact place-making on
the Web
CONCLUSIONS
88. the map is the territory and it's
quickly extending to your fridge,
connecting it with your doctor and
with the supermarket
care to design that before it
designs us?
CONCLUSIONS
89. Andrea Resmini & Luca Rosati
Pervasive IA
http://pervasiveia.com/
Blogs
http://andrearesmini.com/ http://lucarosati.it/
Twitter
@resmini @lucarosati
THAT'S IT FOLKS