Delivering IT as a service is much broader than just, literally delivering an IT service. There is a life cycle from identifying a user's need, to delivering the services, adjusting based on the evolving user needs and the returning those services when they are no longer need. In this infographic we show the right way to look at an IT service.

1. BETTER LIFE OF AN
IT SERVICETHE 6 STEP IMPROVEMENT PROGRAM
Step 1: Identify who
should have access
and why
Step 2: Determine
automatic or manual
request
Step 3: Trigger instant
delivery of service
at request
Step 4: Dynamically
personalize service to
IT consumer workstyle Step 5: Instantly
secure service to
IT consumer workstyle
Step 6: Trigger
instant return of
service at request
Step 6: Trigger
instant return of
service at request
Step 1: Identify who
should have access
and why
Identity Aggregation
Approval Workflow
Self Service
Request Fulfillment
Run Book Automation
IT Tool Integration
Delegation
Change Audit
Profile Management
Context Aware Security
Policy Configuration
Virtualization Integration
Run Book Automation
IT Tool Integration
Delegation
Change Audit
SERVICE ACTIVELY
USED BY IT CONSUMER
Presented By:
Where BusinessMeetsIT.
For more information, visit: www.ressoftware.com
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Decision Phase Delivery Phase Operational Phase Return Phase