I Need it Right Now! Successfully Equipping and Empowering the Digital Workforce
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Consumer applications are just a swipe or a touch away, but organizations still struggle to give workers access to the applications and IT services they need, when and where they need it. They want to be productive – and no more so than on their first day in a new role. Yet access to the apps, content and services they need can often take days to deliver. Ensure the Day One productivity of your organization’s employees with easy-to-use, enterprise-ready and easily compatible technology. You can become the champion of today’s empowered workers.
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I Need it Right Now! Successfully Equipping and Empowering the Digital Workforce
- 1. 1 Copyright © 2015, RES Software. All rights reserved. 0113 Presented by: Stacy Leidwinger, VP of Product Marketing Tom Lauzon, Solution Engineer I Need it Right Now! Successfully Equipping and Empowering the Digital Workforce
- 2. 22 The Culture of “I Want it Now!!!”
- 3. 33 Did you know? Only 13% of companies have a fully automated onboarding process HR has much to prove Pwc 17th Annual Global CEO Survey (2014) 30% of companies reported that it takes a year or longer for a new employee to reach full productivity 2012 Allied Workforce Mobility Survey 24% of employees had the ability to access corporate data after they left the company: a serious data security risk Security Risks Productivity Challenges 22 percent of staff turnover occurs in the first 45 days of employment - The Wynhurst Group Talent’s hard to keep Manual On-boarding
- 5. 55 The Obstacle: Manual Processes 1. Multiple Stakeholders 2. Inadequate Championing 3. Limited Technology Why Not Automate?
- 6. 66 Enabling an Agile Workforce
- 7. 77 More Productivity Better Engagement Leverage the Legacy Better Experience IT Staff Time Compliance Temp Workers Business IT Employee Benefits of Streamlined Employee On/Offboarding
- 8. 88 Delivering Business Outcomes Intuit: Improving the Digital Workspace Intuit transformed the digital experience for their workforce to improve business outcomes. People • Productive from day 1 • Increased consultant utilization rate • Attracted higher quality workforce Business • Improved customer experience, improving customer net promoter score • Reduced risk associated with off-boarding IT • Reduced service desk tickets by 45,000 annually • Improved quality of service, by bringing IT services back in house
- 9. 9 DEMO Automating Employee Onboarding & Offboarding
- 10. 1010 How to Get Started 1. Identify today’s on/offboarding process and key stakeholders 2. Determine blockers in enabling employees from day 1 and at key stages of their employment (ex: promotions) 3. Sketch your “ideal” state for on/offboarding 4. Roadmap to that ideal state involving key stakeholders 5. Begin roadmap implementation
- 11. 11 Questions? For more information please contact
Editor's Notes
- Even for those who don’t have children, you have seen the young toddler throwing a tantrum in a store of wanting that juice/candy/toy/ets. – RIGHT NOW. Now if you are honest with yourself, you probably have had that some meltdown internally at some point – especially in your career. If you haven’t, then your colleagues sure have. In a world where at home you can easily access any application you need (order groceries, watch a movie, look up a restaurant number); it isn’t surprising that people get frustrated when that same instant gratification and access isn’t available in their work life. We live in an “always on” culture and people want to be able to work anytime, from any location with any device. When that access is limited or unavailable then that inner toddler can quickly kick in.
- Here is one example on a customer who is receiving similar benefits to what we just outlined. Intuit is a large software company in the U.S. who delivers financial and tax preparation software and services for small business and individuals. Every January during tax season they experience an influx of employees increasing their workforce by 40%. Those employees need immediate access to all of the applications and services they need to productive. Prior to RES coming in that process was manual and took 3-5 days to onboard each employee. RES came in and provided an automated way to onboard all new employees and then upon their departure off-board securely. Additionally, the introduced a service app store concept using IT store to promote self-service empowering the workforce in supporting their digital and access needs. The workforce themselves were immediately productive starting on their first day. This increased Intuit’s consultant utilization rate with their transient workforce. They also were able to attract a higher quality workforce building a reputation of an organization that was digitally enabled and focused on the success of their employees. For the business not only did they improve productivity of their workforce, they also improved the customer experience. Intuit’s customer workforce is customer focused and by enabling the employees more quickly giving them access to the right tools and applications to perform their job the quality of service increased. Additionally, with the ability to immediately de-provision the employees and remove access when they left the organization the business was at less of a risk from an insider threat exposing personable financial information of their clients. Once an employee leaves their connection to Intuit’s customer financial history should be completely severed. From an IT perspective, RES helped streamline operations. By automating the on/off-boarding process as well as other IT services, Intuit was able to reduce their service desk tickets by 30,000 tickets annually. They also were able to reduce the inbound service requests and as such were able to bring their IT support completely back in house. This improved the quality of IT services overall by being brought back in house and also saved the IT organizations the cost of outsourcing. Overall RES transformed the digital experience for Intuit’s workforce allowing them to improve employee productivity, deliver a superior customer experience and reduce operational expenses.