SlideShare a Scribd company logo
1 of 45
Download to read offline
Creating customer
engagement strategies
         Richard Sedley
 cScape Customer Engagement Unit
Permission                   Search      Customer
                            Email
Community      based                      engine     Relationship
                           marketing
             marketing                  optimisation management



                           Surveying
  Content                                 Loyalty       Channel
             Findability      and
management                              programmes     extension
                            research



              Search
                             Touch                    Proposition
 Usability    engine                    Web metrics
                           strategies                 development
             marketing
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies

More Related Content

What's hot

BUILDING YOUR CX STRATEGY: SEVEN DIMENSIONS FOR SUCCESS
BUILDING YOUR CX STRATEGY: SEVEN DIMENSIONS FOR SUCCESSBUILDING YOUR CX STRATEGY: SEVEN DIMENSIONS FOR SUCCESS
BUILDING YOUR CX STRATEGY: SEVEN DIMENSIONS FOR SUCCESSCorey Miller
 
Presentation on “Attitude and Skills for Successful Salesperson” – CommLab India
Presentation on “Attitude and Skills for Successful Salesperson” – CommLab IndiaPresentation on “Attitude and Skills for Successful Salesperson” – CommLab India
Presentation on “Attitude and Skills for Successful Salesperson” – CommLab IndiaCommLab India – Rapid eLearning Solutions
 
Customer service week internal customer service does it matter
Customer service week   internal customer service does it matterCustomer service week   internal customer service does it matter
Customer service week internal customer service does it matterRick Case, PMP, P.E.
 
Customer Experience: Fundamentals
Customer Experience: FundamentalsCustomer Experience: Fundamentals
Customer Experience: FundamentalsMaryam Naeli
 
Transforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to JourneysTransforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to JourneysMcKinsey on Marketing & Sales
 
Customer Loyalty Measurement Program
Customer Loyalty Measurement ProgramCustomer Loyalty Measurement Program
Customer Loyalty Measurement ProgramDunn Solutions Group
 
Customer Journey PowerPoint Presentation Slides
Customer Journey PowerPoint Presentation SlidesCustomer Journey PowerPoint Presentation Slides
Customer Journey PowerPoint Presentation SlidesSlideTeam
 
Total Customer Experience
Total Customer ExperienceTotal Customer Experience
Total Customer ExperienceSanjay Singh
 
Key Account Management
Key Account ManagementKey Account Management
Key Account Managementguest177ff19
 
Memorable Customer Experience
Memorable Customer ExperienceMemorable Customer Experience
Memorable Customer ExperienceAnjum Sultana
 
Creating customer centric culture for your organisation
Creating customer centric culture for your organisationCreating customer centric culture for your organisation
Creating customer centric culture for your organisationDr. Janne Ohtonen
 
How We Drive High Touch success with Strategic Customers Gainsight webinar-v_f
How We Drive High Touch success with Strategic Customers Gainsight webinar-v_fHow We Drive High Touch success with Strategic Customers Gainsight webinar-v_f
How We Drive High Touch success with Strategic Customers Gainsight webinar-v_fGainsight
 
The Customer Success Playbooks You Need to Drive Adoption
The Customer Success Playbooks You Need to Drive AdoptionThe Customer Success Playbooks You Need to Drive Adoption
The Customer Success Playbooks You Need to Drive AdoptionAmity
 
Sales attitude & customer behavior
Sales attitude & customer behaviorSales attitude & customer behavior
Sales attitude & customer behaviorAmit Goyal
 
Active Listening Presentation
Active Listening PresentationActive Listening Presentation
Active Listening Presentationkdbourque
 
Client relationship management
Client relationship managementClient relationship management
Client relationship managementRajesh Patel
 
How to Align Customer Success Management with Sales and Marketing
How to Align Customer Success Management with Sales and MarketingHow to Align Customer Success Management with Sales and Marketing
How to Align Customer Success Management with Sales and MarketingGainsight
 

What's hot (20)

BUILDING YOUR CX STRATEGY: SEVEN DIMENSIONS FOR SUCCESS
BUILDING YOUR CX STRATEGY: SEVEN DIMENSIONS FOR SUCCESSBUILDING YOUR CX STRATEGY: SEVEN DIMENSIONS FOR SUCCESS
BUILDING YOUR CX STRATEGY: SEVEN DIMENSIONS FOR SUCCESS
 
Presentation on “Attitude and Skills for Successful Salesperson” – CommLab India
Presentation on “Attitude and Skills for Successful Salesperson” – CommLab IndiaPresentation on “Attitude and Skills for Successful Salesperson” – CommLab India
Presentation on “Attitude and Skills for Successful Salesperson” – CommLab India
 
Sales Mastery Training
Sales Mastery TrainingSales Mastery Training
Sales Mastery Training
 
Customer service week internal customer service does it matter
Customer service week   internal customer service does it matterCustomer service week   internal customer service does it matter
Customer service week internal customer service does it matter
 
Customer Experience: Fundamentals
Customer Experience: FundamentalsCustomer Experience: Fundamentals
Customer Experience: Fundamentals
 
Transforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to JourneysTransforming Customer Experience: From Moments to Journeys
Transforming Customer Experience: From Moments to Journeys
 
Customer Loyalty Measurement Program
Customer Loyalty Measurement ProgramCustomer Loyalty Measurement Program
Customer Loyalty Measurement Program
 
Customer Journey PowerPoint Presentation Slides
Customer Journey PowerPoint Presentation SlidesCustomer Journey PowerPoint Presentation Slides
Customer Journey PowerPoint Presentation Slides
 
Service mindset
Service mindsetService mindset
Service mindset
 
Total Customer Experience
Total Customer ExperienceTotal Customer Experience
Total Customer Experience
 
Key Account Management
Key Account ManagementKey Account Management
Key Account Management
 
Memorable Customer Experience
Memorable Customer ExperienceMemorable Customer Experience
Memorable Customer Experience
 
Creating customer centric culture for your organisation
Creating customer centric culture for your organisationCreating customer centric culture for your organisation
Creating customer centric culture for your organisation
 
CX for Executives
CX for ExecutivesCX for Executives
CX for Executives
 
How We Drive High Touch success with Strategic Customers Gainsight webinar-v_f
How We Drive High Touch success with Strategic Customers Gainsight webinar-v_fHow We Drive High Touch success with Strategic Customers Gainsight webinar-v_f
How We Drive High Touch success with Strategic Customers Gainsight webinar-v_f
 
The Customer Success Playbooks You Need to Drive Adoption
The Customer Success Playbooks You Need to Drive AdoptionThe Customer Success Playbooks You Need to Drive Adoption
The Customer Success Playbooks You Need to Drive Adoption
 
Sales attitude & customer behavior
Sales attitude & customer behaviorSales attitude & customer behavior
Sales attitude & customer behavior
 
Active Listening Presentation
Active Listening PresentationActive Listening Presentation
Active Listening Presentation
 
Client relationship management
Client relationship managementClient relationship management
Client relationship management
 
How to Align Customer Success Management with Sales and Marketing
How to Align Customer Success Management with Sales and MarketingHow to Align Customer Success Management with Sales and Marketing
How to Align Customer Success Management with Sales and Marketing
 

Similar to Creating Customer Engagement Strategies

A 10-steps solution for on line communication by ImagePro
A 10-steps solution for on line communication by ImageProA 10-steps solution for on line communication by ImagePro
A 10-steps solution for on line communication by ImageProImagePro Communication Projects
 
SCG Social Media Analytics Introduction
SCG Social Media Analytics IntroductionSCG Social Media Analytics Introduction
SCG Social Media Analytics IntroductionChris Rigatuso
 
WebSide - eBrouchure & Presentation
WebSide - eBrouchure & PresentationWebSide - eBrouchure & Presentation
WebSide - eBrouchure & PresentationWebSide
 
Mastering the customer engagement ecosystem with CQ5
Mastering the customer engagement ecosystem with CQ5Mastering the customer engagement ecosystem with CQ5
Mastering the customer engagement ecosystem with CQ5Lars Trieloff
 
Retail analytics pov
Retail analytics povRetail analytics pov
Retail analytics povrajivhs
 
Eu13 Corp Capabilities
Eu13 Corp CapabilitiesEu13 Corp Capabilities
Eu13 Corp Capabilitieseu13corp
 
Sales & Marketing Maturity Assessment Tool
Sales & Marketing Maturity Assessment ToolSales & Marketing Maturity Assessment Tool
Sales & Marketing Maturity Assessment Tooltiturk
 
Chris scafario's marketing and sales tools for success
Chris scafario's marketing and sales tools for successChris scafario's marketing and sales tools for success
Chris scafario's marketing and sales tools for successChris Scafario
 
PayPal Behavioral Analytics on Hadoop
PayPal Behavioral Analytics on HadoopPayPal Behavioral Analytics on Hadoop
PayPal Behavioral Analytics on HadoopDataWorks Summit
 
Creasionbrand Credo
Creasionbrand CredoCreasionbrand Credo
Creasionbrand Credojovie24
 
Online Business : Optimizing your sales channels, AT INTERNET eCommretail Li...
Online Business : Optimizing  your sales channels, AT INTERNET eCommretail Li...Online Business : Optimizing  your sales channels, AT INTERNET eCommretail Li...
Online Business : Optimizing your sales channels, AT INTERNET eCommretail Li...AT Internet
 
Holistic marketing framework
Holistic marketing frameworkHolistic marketing framework
Holistic marketing frameworkJohn Gillis
 
Web Communications in the Public Sector
Web Communications in the Public SectorWeb Communications in the Public Sector
Web Communications in the Public Sectorhannonhill
 
Dm arts d1-workshop-steffen ehrhardt-google-innovations in display
Dm arts d1-workshop-steffen ehrhardt-google-innovations in displayDm arts d1-workshop-steffen ehrhardt-google-innovations in display
Dm arts d1-workshop-steffen ehrhardt-google-innovations in displayDigital Marketing Arts
 
Dm arts d1-workshop-steffen ehrhardt-google-innovations in display
Dm arts d1-workshop-steffen ehrhardt-google-innovations in displayDm arts d1-workshop-steffen ehrhardt-google-innovations in display
Dm arts d1-workshop-steffen ehrhardt-google-innovations in displayDigital Marketing Arts
 
Marketing the new paradigms
Marketing the new paradigmsMarketing the new paradigms
Marketing the new paradigmsTarrystone
 

Similar to Creating Customer Engagement Strategies (20)

A 10-steps solution for on line communication by ImagePro
A 10-steps solution for on line communication by ImageProA 10-steps solution for on line communication by ImagePro
A 10-steps solution for on line communication by ImagePro
 
SCG Social Media Analytics Introduction
SCG Social Media Analytics IntroductionSCG Social Media Analytics Introduction
SCG Social Media Analytics Introduction
 
WebSide - eBrouchure & Presentation
WebSide - eBrouchure & PresentationWebSide - eBrouchure & Presentation
WebSide - eBrouchure & Presentation
 
Web Design Lifecycle
Web Design LifecycleWeb Design Lifecycle
Web Design Lifecycle
 
Mastering the customer engagement ecosystem with CQ5
Mastering the customer engagement ecosystem with CQ5Mastering the customer engagement ecosystem with CQ5
Mastering the customer engagement ecosystem with CQ5
 
Retail analytics pov
Retail analytics povRetail analytics pov
Retail analytics pov
 
Eu13 Corp Capabilities
Eu13 Corp CapabilitiesEu13 Corp Capabilities
Eu13 Corp Capabilities
 
Medha Infosystems
Medha InfosystemsMedha Infosystems
Medha Infosystems
 
Sales & Marketing Maturity Assessment Tool
Sales & Marketing Maturity Assessment ToolSales & Marketing Maturity Assessment Tool
Sales & Marketing Maturity Assessment Tool
 
Chris scafario's marketing and sales tools for success
Chris scafario's marketing and sales tools for successChris scafario's marketing and sales tools for success
Chris scafario's marketing and sales tools for success
 
PayPal Behavioral Analytics on Hadoop
PayPal Behavioral Analytics on HadoopPayPal Behavioral Analytics on Hadoop
PayPal Behavioral Analytics on Hadoop
 
Creasionbrand Credo
Creasionbrand CredoCreasionbrand Credo
Creasionbrand Credo
 
Corporate presentation v3.0
Corporate presentation v3.0Corporate presentation v3.0
Corporate presentation v3.0
 
Online Business : Optimizing your sales channels, AT INTERNET eCommretail Li...
Online Business : Optimizing  your sales channels, AT INTERNET eCommretail Li...Online Business : Optimizing  your sales channels, AT INTERNET eCommretail Li...
Online Business : Optimizing your sales channels, AT INTERNET eCommretail Li...
 
Marketing Operations Scope
Marketing Operations ScopeMarketing Operations Scope
Marketing Operations Scope
 
Holistic marketing framework
Holistic marketing frameworkHolistic marketing framework
Holistic marketing framework
 
Web Communications in the Public Sector
Web Communications in the Public SectorWeb Communications in the Public Sector
Web Communications in the Public Sector
 
Dm arts d1-workshop-steffen ehrhardt-google-innovations in display
Dm arts d1-workshop-steffen ehrhardt-google-innovations in displayDm arts d1-workshop-steffen ehrhardt-google-innovations in display
Dm arts d1-workshop-steffen ehrhardt-google-innovations in display
 
Dm arts d1-workshop-steffen ehrhardt-google-innovations in display
Dm arts d1-workshop-steffen ehrhardt-google-innovations in displayDm arts d1-workshop-steffen ehrhardt-google-innovations in display
Dm arts d1-workshop-steffen ehrhardt-google-innovations in display
 
Marketing the new paradigms
Marketing the new paradigmsMarketing the new paradigms
Marketing the new paradigms
 

More from Richard Sedley

Feeding the brain: the role psychology plays in buying, eating and enjoying food
Feeding the brain: the role psychology plays in buying, eating and enjoying foodFeeding the brain: the role psychology plays in buying, eating and enjoying food
Feeding the brain: the role psychology plays in buying, eating and enjoying foodRichard Sedley
 
Customer Centric Retail: Nine Lessons from the Digital Frontline
Customer Centric Retail: Nine Lessons from the Digital FrontlineCustomer Centric Retail: Nine Lessons from the Digital Frontline
Customer Centric Retail: Nine Lessons from the Digital FrontlineRichard Sedley
 
The Future of Voice of Customer Programmes - from Research to Customer Engage...
The Future of Voice of Customer Programmes - from Research to Customer Engage...The Future of Voice of Customer Programmes - from Research to Customer Engage...
The Future of Voice of Customer Programmes - from Research to Customer Engage...Richard Sedley
 
Richard Sedley - Foviance New Starter Presentation
Richard Sedley - Foviance New Starter PresentationRichard Sedley - Foviance New Starter Presentation
Richard Sedley - Foviance New Starter PresentationRichard Sedley
 
Time & the attention deficit
Time & the attention deficitTime & the attention deficit
Time & the attention deficitRichard Sedley
 
The challenge of Social & mobile customer engagement
The challenge of Social & mobile customer engagementThe challenge of Social & mobile customer engagement
The challenge of Social & mobile customer engagementRichard Sedley
 
Foviance Simplicity lunchtime discussion
Foviance Simplicity lunchtime discussionFoviance Simplicity lunchtime discussion
Foviance Simplicity lunchtime discussionRichard Sedley
 
Online Educa Berlin 2010
Online Educa Berlin 2010Online Educa Berlin 2010
Online Educa Berlin 2010Richard Sedley
 
4th Annual Online Customer Engagement Survey Report 2010
4th Annual Online Customer Engagement Survey Report 20104th Annual Online Customer Engagement Survey Report 2010
4th Annual Online Customer Engagement Survey Report 2010Richard Sedley
 
3rd Annual Online Customer Engagement Survey Report 2009
3rd Annual Online Customer Engagement Survey Report 20093rd Annual Online Customer Engagement Survey Report 2009
3rd Annual Online Customer Engagement Survey Report 2009Richard Sedley
 
2nd Annual Online Customer Engagement Survey Report 2008
2nd Annual Online Customer Engagement Survey Report 20082nd Annual Online Customer Engagement Survey Report 2008
2nd Annual Online Customer Engagement Survey Report 2008Richard Sedley
 
1st Annual Online Customer Engagement Survey Report 2007
1st Annual Online Customer Engagement Survey Report 20071st Annual Online Customer Engagement Survey Report 2007
1st Annual Online Customer Engagement Survey Report 2007Richard Sedley
 
Winners & Losers in a Troubled Economy: how to engage customer online for com...
Winners & Losers in a Troubled Economy: how to engage customer online for com...Winners & Losers in a Troubled Economy: how to engage customer online for com...
Winners & Losers in a Troubled Economy: how to engage customer online for com...Richard Sedley
 
Who's afraid of the iPad
Who's afraid of the iPadWho's afraid of the iPad
Who's afraid of the iPadRichard Sedley
 
Twitter for Marketing: An introduction
Twitter for Marketing: An introductionTwitter for Marketing: An introduction
Twitter for Marketing: An introductionRichard Sedley
 
6 Principles of Persuasion
6 Principles of Persuasion6 Principles of Persuasion
6 Principles of PersuasionRichard Sedley
 
Social Media workshop for A&N Media
Social Media workshop for A&N MediaSocial Media workshop for A&N Media
Social Media workshop for A&N MediaRichard Sedley
 
Digital Tools for Cutting Edge Journalists
Digital Tools for Cutting Edge JournalistsDigital Tools for Cutting Edge Journalists
Digital Tools for Cutting Edge JournalistsRichard Sedley
 
Social Media & Financial Services Workshop
Social Media & Financial Services WorkshopSocial Media & Financial Services Workshop
Social Media & Financial Services WorkshopRichard Sedley
 
Online Persuasion: What I'm currently thinking about
Online Persuasion: What I'm currently thinking aboutOnline Persuasion: What I'm currently thinking about
Online Persuasion: What I'm currently thinking aboutRichard Sedley
 

More from Richard Sedley (20)

Feeding the brain: the role psychology plays in buying, eating and enjoying food
Feeding the brain: the role psychology plays in buying, eating and enjoying foodFeeding the brain: the role psychology plays in buying, eating and enjoying food
Feeding the brain: the role psychology plays in buying, eating and enjoying food
 
Customer Centric Retail: Nine Lessons from the Digital Frontline
Customer Centric Retail: Nine Lessons from the Digital FrontlineCustomer Centric Retail: Nine Lessons from the Digital Frontline
Customer Centric Retail: Nine Lessons from the Digital Frontline
 
The Future of Voice of Customer Programmes - from Research to Customer Engage...
The Future of Voice of Customer Programmes - from Research to Customer Engage...The Future of Voice of Customer Programmes - from Research to Customer Engage...
The Future of Voice of Customer Programmes - from Research to Customer Engage...
 
Richard Sedley - Foviance New Starter Presentation
Richard Sedley - Foviance New Starter PresentationRichard Sedley - Foviance New Starter Presentation
Richard Sedley - Foviance New Starter Presentation
 
Time & the attention deficit
Time & the attention deficitTime & the attention deficit
Time & the attention deficit
 
The challenge of Social & mobile customer engagement
The challenge of Social & mobile customer engagementThe challenge of Social & mobile customer engagement
The challenge of Social & mobile customer engagement
 
Foviance Simplicity lunchtime discussion
Foviance Simplicity lunchtime discussionFoviance Simplicity lunchtime discussion
Foviance Simplicity lunchtime discussion
 
Online Educa Berlin 2010
Online Educa Berlin 2010Online Educa Berlin 2010
Online Educa Berlin 2010
 
4th Annual Online Customer Engagement Survey Report 2010
4th Annual Online Customer Engagement Survey Report 20104th Annual Online Customer Engagement Survey Report 2010
4th Annual Online Customer Engagement Survey Report 2010
 
3rd Annual Online Customer Engagement Survey Report 2009
3rd Annual Online Customer Engagement Survey Report 20093rd Annual Online Customer Engagement Survey Report 2009
3rd Annual Online Customer Engagement Survey Report 2009
 
2nd Annual Online Customer Engagement Survey Report 2008
2nd Annual Online Customer Engagement Survey Report 20082nd Annual Online Customer Engagement Survey Report 2008
2nd Annual Online Customer Engagement Survey Report 2008
 
1st Annual Online Customer Engagement Survey Report 2007
1st Annual Online Customer Engagement Survey Report 20071st Annual Online Customer Engagement Survey Report 2007
1st Annual Online Customer Engagement Survey Report 2007
 
Winners & Losers in a Troubled Economy: how to engage customer online for com...
Winners & Losers in a Troubled Economy: how to engage customer online for com...Winners & Losers in a Troubled Economy: how to engage customer online for com...
Winners & Losers in a Troubled Economy: how to engage customer online for com...
 
Who's afraid of the iPad
Who's afraid of the iPadWho's afraid of the iPad
Who's afraid of the iPad
 
Twitter for Marketing: An introduction
Twitter for Marketing: An introductionTwitter for Marketing: An introduction
Twitter for Marketing: An introduction
 
6 Principles of Persuasion
6 Principles of Persuasion6 Principles of Persuasion
6 Principles of Persuasion
 
Social Media workshop for A&N Media
Social Media workshop for A&N MediaSocial Media workshop for A&N Media
Social Media workshop for A&N Media
 
Digital Tools for Cutting Edge Journalists
Digital Tools for Cutting Edge JournalistsDigital Tools for Cutting Edge Journalists
Digital Tools for Cutting Edge Journalists
 
Social Media & Financial Services Workshop
Social Media & Financial Services WorkshopSocial Media & Financial Services Workshop
Social Media & Financial Services Workshop
 
Online Persuasion: What I'm currently thinking about
Online Persuasion: What I'm currently thinking aboutOnline Persuasion: What I'm currently thinking about
Online Persuasion: What I'm currently thinking about
 

Recently uploaded

0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdfRenandantas16
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Lviv Startup Club
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒anilsa9823
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxAndy Lambert
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangaloreamitlee9823
 
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...Any kyc Account
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxWorkforce Group
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Dipal Arora
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Roland Driesen
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityEric T. Tung
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageMatteo Carbone
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...Aggregage
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...lizamodels9
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...amitlee9823
 

Recently uploaded (20)

0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
 
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
 

Creating Customer Engagement Strategies

  • 1. Creating customer engagement strategies Richard Sedley cScape Customer Engagement Unit
  • 2. Permission Search Customer Email Community based engine Relationship marketing marketing optimisation management Surveying Content Loyalty Channel Findability and management programmes extension research Search Touch Proposition Usability engine Web metrics strategies development marketing