We’ve all seen the trend: your internal customers, developers, and business users alike, want self-service access to IT resources they need. And increasingly they want those resources in the cloud via a single management console. Cloud computing offers them the agility they need to respond to market demands and the ability to scale up while keeping costs low. IT can become a hero by providing a self-service portal where internal customers can provision their own cloud resources while IT can maintain the control and visibility an enterprise requires. The happy result: enterprise agility and enterprise control. During this session, learn how to empower your internal customers to provision the necessary cloud resources when they need them but also ensure that they are well within IT approved guidelines. To help illustrate the effectiveness of this approach, our presenters walk you through real-world examples and the overall impact on their organizations. 1. Create an IT vending machine with consistent and reproducible processes. 2. Manage multiple IT environments through a single-pane-of-glass. 3. Use cost planning and forecasting to fine-tune and understand cloud spend. 4. Discover reporting and auditing tools to ensure compliance.

1. How to Say Yes to Self-Service in the Cloud and
Become an IT Hero
Rishi Vaish, VP Product, RightScale
Ryan Geyer, Cloud Solutions Engineer, RightScale
© 2013 Amazon.com, Inc. and its affiliates. All rights reserved. May not be copied, modified, or distributed in whole or in part without the express consent of Amazon.com, Inc.

2. Your challenge
What End Users Expect
Simple
On-Demand
Services
Chargeback
Runbook/Process Automation
Security
What IT Needs to Deliver!
Billing
Compliance
Application Lifecycle Management
SLA
High Availability
Automation
Configuration Management
OS Provisioning
Virtualization
Clusters
Audit
Standardization
Workload Management

3. Enterprises are Adopting AWS to Achieve
the Benefits of the Cloud
Replace
CapEx with
OpEx
✔
Lower
Overall
Costs
✔
No More
Guessing
Capacity
✔
Agility /
Speed /
Innovation
✔
Shift Focus to
Differentiation
✔
Go Global
in Minutes
✔

4. And we’ve been helping for a while…
7
70K +
5.8M+
10K+
“RightScale cloud management brings
years
simplicity back to our cloud operations,
users
so we get our products out quicker.”
servers
servers per app
Tim Jones, CTO, Trader Media Group

5. Healthcare!
Film, TV, Music!
Advertising!
Mobile!
Financial Services!
Consumer/Retail!
Publishing!
Games!
Software!
Gaming!

6. Your key hurdles in this IT challenge
o Consistency
o Repeatability
o Governance
o Cost management
o Choice

7. Consistency

8. Repeatability

9. Governance

10. Cost management

11. Choice

12. Examples of solutions…

13. Self-Service IT at Lilly
Requirements:
o Self-service access
o Deploy on selected IT resource pools based
on job and group
o Share best practices
o Consumption metering
Solution:
o IT vending machine
o Reduce provisioning time from 36,000 to
30 minutes
o Measure costs in cents per hour for compute
and storage

14. Self-Service IT at Quest
Requirements:
o Compliance and BAA
o Self service, API driven
o Hybrid IT
Solution:
o Built self-service HashBang UI on RightScale
o Use multiple IT resources to power Quest
apps

15. How to take on this IT challenge?

16. Reliability & Repeatability through Automation
Application
Lifecycle
Standardized
Configurations
Version
Control
Dev
Test
Staging
Prod
Increase IT efficiency
o BYO configuration
Management
o Clone existing architectures
o Updates and patches
o Monitor & alert
o Auto-scale up and down
Security
Patches

17. Cost Management through Cloud Analytics
o Visualize all of your
IT costs
o Forecast future spend
o Optimize your spend and
reduce waste

18. Governance through Visibility & Control
o Access Control to separate groups
o Network Security to segregate traffic
o Change history to see prior states
o Audit history to see who did ‘what’ and ‘when’
o Monitoring activity

19. Simplicity through Self-Service
Service Designers
Cloud Team Ops
Developers
QA End Users
Self-Service Portal
Auth/SSO
RightScale UI
publish
use
Service
Catalog
RightScale API
RightScale Multi-Cloud Platform
On-Premises
Increase Innovation
o Access to portfolio of
hybrid infrastructure
o Standardized technology
stacks
o Instant provisioning for
innovation
o Visibility and control
– Access controls
– Budget controls
– Audit trails
AWS
o Integrate to existing
systems

20. Your challenge… solved!
What End Users Expect
How IT Can Deliver!
Simple
On-Demand
Services
+

21. Say Yes to Self Service Demo

22. Thank you!

23. Questions?