Leadership issues in contemporary business management

LEADERSHIP ISSUES IN CONTEMPORARY
BUSINESS MANAGEMENT

Lecture Series 2012

by
C P Rijal, PhD in Leadership

February 9, 2013 rijalcpr@gmail.com 1

SESSION I


Our link for the discussion today…

Nepalese corporate sector is in search of
visionary leadership, more in numbers, for
more sustainable transformation of the
country.


Your mission…is to win our wars…you are
the ones who are trained to fight. Yours is the
profession of arms, the will to win, the sure
knowledge that in war there is no substitute
for victory; That if you lose, the nation will be
destroyed…
General of the US Army
Douglas Macarthur

4

Leadership

Influencing people by providing the purpose,
direction, and motivation while operating to
accomplish the mission and improving the
organization.

It is all about structuring others by trust onto your
roadmap.
5

Let’s talk about a few powerful leadership
issues in management.


Please make sure each one of you have
your say on each issue we discuss today…


Our higher education, medical
science, hospitality, and financial
institutions are going to face tough
time in responding with
globalization. 1


So many successful world leaders are
time again charged for not being
adequately accountable for what they
are supposed to be. 2

How often do you act by shouldering
the responsibility of your team
failure? Many people love ‘passing the
failure’ on to others.

3

Corporate leadership at BBC has been time
again blamed for not working with
responsiveness towards the society for what
they are expected to do.

In any business, just earning is not the end;
there starts your obligation to paying off to the
society for what it allowed you to be there at
that height; please be sincere of your
responsibility for the society.

Mostly, the western management is blamed
for not being able to take a balanced
approach in managing workforce diversity.
4

What about the racial discrimination in the
UK? Isn’t it true that the Nepalese leadership
faces a tough time to empower people with
equitable distribution of opportunities.


5

Even Steve Jobs, one of the world’s
ever innovative entrepreneurs, was
shacked from his position of CEO at
Apple, which he created vesting his
blood, toil, sweat and tears; He was
charged for not being innovative;
Responding to changing environment
is always a daunting task.


6

Senior management normally takes it
as a cost adding proposition to
improve quality and productivity; in
fact, it reduces the cost, if managed
effectively.


Despite having the largest business
networks throughout the country,
Nepal Bank Limited and Rastriya
Banijya Bank have been facing tough
time for their survival.
7

Corporate leadership is more than
managing; it is rather all about
stimulating innovation and change.

Enron, the world’s one time largest
power generator, and a UK based historic
news agency collapsed for not being able
to improve their ethical behavior.
8

Momento Garments headed by one of
the former FNCCI presidents in Nepal
collapsed whilst doing an excellent
business. Why? What about Necon Air?


Do you know, why Rato Bangla School has been
helping to transform all primary schools of
Dailekh district? 9

Whose ad theme is it – ‘Bhatta Khayau
Sambidhan Deu’?

Surya Nepal has supported in developing all
school infrastructure in at least 10 VDCs around
its cigarettes factory at Simara.

These are a few examples of institutional social
responsibilities…

Do you know, the patent rights of
most of our natural medicinal herbs
are already reserved by foreigners?
10

So, what’s the problem? They have
won us in knowledge management for
which we will have to pay them very
big cost in the days to come.

You may be surprised to know that most
of our ministers and high rank officers in
public institutions do not know how to
work in computer-added working
environment.

How can you be sure about their likely
contribution to come up with the
proposition to managing with the world
of ICTs, which is most essential today?
11

As a result of excessive work stress and
productivity focus of the top
management, there exists the highest
rate of corporate suicides in Japan. The
US based workplace violations are
sometimes very much critical. 12

Besides performance, leadership needs
to help employees balance their work
and life conflicts.


THANK YOU!


All entrepreneurs are bound to create
positive tensions for innovation to
happen, productivity to excel, and job
satisfaction to prevail.
13

Unfortunately, our NOC employees are
put to be least bothered about
operational innovation; it is a constantly
loss making pubic entity that pays off
with the highest rate of employee bonus
every year!

Ncell has gone far ahead improving
customer services compared to Nepal
Telecom. 14

How long can NTC enjoy its market
leadership this way?


It is heard that Janga Bahadur Rana used to
take the packaged lunch supplied by
Rambhandar; Chaudhary Group was formed
quite lately; So came in existence Khetan and
Panchakanya groups. Ranas disappeared from
the power, Rambhandar has been somehow
surviving, and the later ones are on top of
national corporate sector.
15

Why such a disparity? May be because of
difference in their capability to promote
entrepreneurship…


Normally, the corporate leadership tends
to take success as a permanent
proposition, as a result they fail to
survive in long run.
16

For example, lack of leadership vision to
cope with temporariness might have
resulted the demise of Hattichhap
Chappal in Nepal despite its very strong
market holding.

Corporate managers are meant to be
responsible for managing with multiple
responsibilities to lead their institutions
more successfully.
17

Anil Keshari Shah has not reached to
today’s position by just focusing on only
banking; he acts with scores of
responsibilities, everyday to sustain
himself up there.


At IBM, improving people skills is regarded as
one of the strongest corporate cultures. As a
result, a penny invested on employee training
and development today, goes on bringing in
many dollars till upto 30 years down the
road. 18

Any cost incurred in employee training and
development may serve as a safer source of
sustainable returns forever. Unfortunately,
not all leaders realize this fact.

This is the age of working with
business partnership, virtual
organization systems and business
process outsourcing.
19

All corporate leaders may not feel
comfortable working in networked
organizations. As a result, they fail in
their missions.

Despite his tremendous successful
career graph for more than two
20
decades as a VC of Kathmandu
University, Prof. Dr. Suresh Raj Sharma
was finally blamed for not developing
the generation next to lead the
institution in the similar way that he
visioned; Now, the institution is at a
cross-road.

High
High High task Style of
relationship High Leader
Hersey and

Relationship Behavior
Low task relationship
Blanchard’s
M3 M2
Situational M4 M1
Leadership
Low High task
Model Defines
relationship Low
Relationship Low task relationship
Between Low High
Task Behavior
Maturity and High Moderate Low
Maturity Immature
Four M4 M3 M2 M1
Maturity of Followers
Leadership A great deal Quite a bit Some Little This person is able
Styles Ability
4 3 2 1 (has the necessary
Job maturity knowledge and skill)
Usually Often On occasion Seldom This person is willing
4 3 2 1 (has the necessary
Willingness
Psychological maturity confidence and30
commitment)

Finally, dear graduates, if you are
really concerned to transform yourself
into more successful corporate
leaders, start counting on these
twenty tips that I have given you by
now.

Please follow the next slide for a quick
recap.

1. Responding to globalization
2. Managing with accountability
3. Action with responsiveness
4. Managing workforce diversity
5. Responding to changing environment
Inculcate your
6. Improving quality and productivity VISION on
7. Stimulating innovation and change these elements
8. Improving ethical behavior
9. Managing institutional social responsibility
10. Knowledge management
11. Managing with the world of ICTs
12. Helping employees balance work and life conflicts
13. Creating positive tensions
14. Improving customer services
15. Promoting entrepreneurship
16. Coping with temporariness
17. Managing with multiple responsibilities
18. Improving people skills
19. Working in networked organizations
20. Developing the generation next


Now, the question may arise in you… How
can I act with all this?

Yes, you can… sincere study of PU BBA
and/or MBA is enough…


SESSION II


Can you guess why most of the people fail
in their professional endeavors, whereas
only a few of them succeed?


Test of ‘fitness’ serves as the connecting ‘dot’
to success…
 Person-career fitness,
 person-job fitness,
 person group fitness, and/or
 person-organization fitness
are some of the tests of ‘fitness’.

As you proceed in your future career, you will
feel the gravity of importance of ‘people
fitness’ at workplaces. 1


Do you think—
a. we have right leading the nation?,
b. what about the quality and
competence of the people leading
different political parties?,
c. is the private sector leadership ready
to go beyond kinship?, and what else?
d. do we really love the work?


Centrality of work to human existence
 In the any country today, you are what you do. Your choice
of a job/occupation determines as much about what you
will be, the status and prestige you will be afforded, what
your children will do and who they will do it with, where
they go to school, as do your choice of a spouse/partner
and your own values.
 Go to a mall, your favorite bar, a construction site, etc., and
ask anybody who will talk to you, “What are you?” How
many define themselves in terms of their job or
occupation?
 How does one know when one is “successful?” What is our
cultural measuring-stick?

February 9, 2013 OB teaching notes by Dr Rijal 38

Centrality of work to human existence…

One of the first questions you ask someone: what’s
your major? Or what do you do? Or perhaps identify
by religion or spouse, not as likely.

Success = money
Success = happy
Happy = what you want
What you want requires $$$ or accomplishing goal.
Goal usually is professional.

Work is a source of…
1. Identity: last name ‘Smith’ ‘Cooper’
2. Relationships: outside the family.
3. Obligatory activity: Provides structure to our days
and deadlines.
4. Autonomy: Independence.
5. Values: in terms of money, products, and
associated dignity (women).
6. Opportunity: for developing skill competence.
7. Self-esteem: i. What would you do if you didn’t
have college or a job, ii. You can afford to be lazy
for a break, what about when no end in sight.
Can you think of a life in absence of these fragrance?

Implicit Themes of Work
When work is discussed, people mention—
Good Provider: Heavily influenced by social
constructions of gender and gender identity.
Independence: “Stand on one’s own two feet.”
–Being separate from your parents
Success: “Hard work pays off.”
Self Respect: Hard work of any type has dignity;
a person’s worth is reflected in work.


You got to be ‘fit’ enough for work; that’s it;
simple one! But how?

Best way is to assess yourself and find what
you are more comfortable at…


On top of shaping for personality fitness,
there is another issue that the corporate
leadership needs to really focus on, i.e.,
balancing between seriousness and
sincerity to lead the institution.

2


Seriousness and sincerity may be
considered as the greatest tools for
success.


Which one do you think, SERIOUSNESS or
SINCERITY, is more important for success?


Another ‘issue’ in corporate leadership is to
connecting self with what they ‘value’.

Value sensitivity is one of the key
determinants of any leadership success.

3


As a management graduate, you must make your
‘priority’ on these values over time:
1. Your work
2. Your family Value = f(work + life)

3. Your health
4. Your friends
5. Your spirit

So, what would you ‘value’ more over rest of the
things? And why?


THANK YOU!


Do you know, why most of our corporate
leaders are unable to deliver what they are
broadly expected to?


For performance with highest productivity,
human beings need be treated as humans;
but not like the machines!


Moreover, they should be motivated for
what they are supposed to do.

The problem here is that not all corporate
leaders place employee motivation as the
single most important determinant for
institutional success!

4


Need satisfaction is the greatest motivation

give which
Needs wants
raise to cause

which give
that actions raise to tensions
result in

satisfaction


Motivation is a ‘dotted line’ to connect with
Satisfaction

Motivation Results

Satisfaction

February 9, 2013 EMBA Class Notes for WHGSM 54

5

In fact, there is nothing more important
than connecting the dots (…) for a
successful life!


We cannot connect the ‘dots’ by looking
forward; rather, we need to go backward,
find the origin where lie the dots and start
connecting them right from there on.


Let’s listen to a great person who believed
on connecting the ‘dots’ and finally
became highly successful by connecting
them, always…

How to live a life before you die…


So,
What are your dots that could not be
connected, can you re-do them? Better go
back, start connecting them right from
where they are disconnected…


6

What competencies do you think are the
‘dotted lines’ that connect you towards the
success by means of an academic or
professional discourse?


Simply THREE ‘dots’ –

Dot 1: Leadership Skills
Here
stands
your MBA

Dot 2: Communication Skills Dot 3: Analytical Skills


So, our life is full of numerous dots…


Let’s find, measure and improve them for
more successful life.

For example,
1. You may not have interest in university
teaching career!
2. All people may not entrust themselves
that they can do things differently.
3. What else??

Finally, nothing is worth learning unless
you could figure out its application in real
life; no matter how well you connect your
‘dots’…


Your MBA degree, if accomplished with a
zeal to learn and excel, will help you
explore a new person in each one of you.


Thank you!


Leadership issues in contemporary business management

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