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Managed Services
- 8. Compare Dedicated Architecture to a Scalable Managed Architecture
- 31. elhiDevs India Architects User Group Delhi Chapter PeopleWare India http://delhiitpro.groups.live.com http://www.delhidevs.com http://delhitechnogradz.groups.live.com http://techtogether.groups.live.com http://www.dotnetbuzzdelhi.com http://www.wetohether.in http://iaugdel.groups.live.com UGs in Delhi http://groups.google.co.in/group/thedelhibloggers
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- Virtualization is a framework or methodology of dividing the resources of a computer into multiple execution environments by applying one or more concepts or technologies such as hardware and software partitioning, time-sharing, partial or complete machine simulation, emulation, quality of service, and many others.
- These phases can be sub tasked as detailed road map. The major milestones in getting the Managed Services strategy operational would be: 1. Identification and prioritization of the processes : Here we need to prioritize the list of processes which need to be transitioned to a Managed Services operating model. The key factors that decide the processes to be selected are: Process that has large volumes of inflow The tasks & sub tasks to be performed are repetitive 2. Cost benefit analysis : Perform a cost benefit analysis in terms of FTE’s utilization and other infrastructure resourcing. 3. Design the to be model : Org Structure Process flows Process checks and controls KPI's / KGI's & Reporting of MIS 4. Mobilization of Resources People IT Administrative support 5. Establishment of center : This phase is challenging, as this activity is done in parallel to the activity in point 4. In this phase the Managed Services operations commence only when the staffing is done along with the required infrastructure support. 6. Transition of people and process : In this phase getting people to commence work in the Managed Services model would take about 2 to 3 months for stabilization. During transitioning phase there would drop in productivity as high as 40% There would be challenges in terms of synchronization of the other departments to this model with respect to providing inputs and taking the output of the function Post transition, one should be looking at having a process improvement plan in place along with the job rotation plan for the process doers. 7. Change Management : Managing change and training the resources to work in the new model is a critical success factor. The process doers will have to be prepared in accordance to this need. 8. Process stabilization & reporting : Generation of key performance indicators at all times prior to stabilization and post stabilization would help us understand how to act on ensuring effective control and monitoring the process productivity. We can setup stage wise reporting and MIS circulation for activities 9. Continuous Improvement : Having a continuous improvement plan would take the Managed Services center to the next level where we can drive higher productivity and enhanced process capacity, thus facilitating for taking on additional load from the remote locations.