Email: info@globalonlinetrainings.com IND: +91-40-6050-1418 Skype: Global.Onlinetrainings USA: +1-516-8586-242 UK:+44 (0)203 371 0077 www.globalonlinetrainings.com SAP CLOUD FOR CUSTOMER(C4C) At Global Online Trainings
2. SAP CLOUD FOR CUSTOMER ONLINE TRAINING •SAP CLOUD FOR CUSTOMER IS ONE STEP ADVANCE THAN SAP CRM MODULE • AS THIS SAP MODULE OFFERS COMPLETE, ROBUST, & MATURE SOLUTION FOR MAINTAINING CUSTOMER RELATION MANAGEMENT. •SAP CLOUD FOR CUSTOMER TRAINING COMES WITH PRE- PACKAGED INTEGRATIONS TO SAP CRM AND SAP ERP, SOCIAL FEATURES AND MOBILE INTERFACES. SAP CLOUD FOR CUSTOMER CAN BE SEEN AS A UNIQUE COMBO OF BROWSER BASED SILVERLIGHT UI, SOCIAL FEATURES OF JAM, SAP HANA, AND SET OF IOS AND ANDROID MOBILE APPLICATIONS AND SAP PI AS OPTIONAL CHOICE
Education and training program in the hospital APR.pptx
SAP C4c online course - Global Online Trainings
1. Email: info@globalonlinetrainings.com IND: +91-40-6050-1418
Skype: Global.Onlinetrainings USA: +1-516-8586-242
UK:+44 (0)203 371 0077
www.globalonlinetrainings.com
SAP CLOUD FOR
CUSTOMER(C4C)
At
Global Online Trainings
2. SAP CLOUD FOR CUSTOMER ONLINE TRAINING
•SAP CLOUD FOR CUSTOMER IS ONE STEP ADVANCE THAN SAP
CRM MODULE
• AS THIS SAP MODULE OFFERS COMPLETE, ROBUST, & MATURE
SOLUTION FOR MAINTAINING CUSTOMER RELATION
MANAGEMENT.
•SAP CLOUD FOR CUSTOMER TRAINING COMES WITH PRE-
PACKAGED INTEGRATIONS TO SAP CRM AND SAP ERP, SOCIAL
FEATURES AND MOBILE INTERFACES. SAP CLOUD FOR
CUSTOMER CAN BE SEEN AS A UNIQUE COMBO OF BROWSER
BASED SILVERLIGHT UI, SOCIAL FEATURES OF JAM, SAP HANA,
AND SET OF IOS AND ANDROID MOBILE APPLICATIONS AND SAP
PI AS OPTIONAL CHOICE.
3. SAP CLOUD FOR CUSTOMER COURSE CONTENT:
1.WARM UP
INTRODUCTION OF SAP CLOUD FOR CUSTOMER
SAP CLOUD FOR CUSTOMER OVERVIEW
SYSTEM LANDSCAPE
INDUSTRY SOLUTIONS
TENANT LANDSCAPE
ON PREMISE SAP CRM VS SAP CLOUD IMPLEMENTATION
INTEGRATION TO SAP ON-PREMISE
2) MASTER DATA /FUNCTIONALITY
ACCOUNT AND CONTACT MANAGEMENT
ORGANIZATIONAL SETUP AND MANAGEMENT
PRODUCT MANAGEMENT
SYSTEMS
PARTNER PROCESSING
DATE MANAGEMENT
STATUS MANAGEMENT
4. 2.1) TEXT MANAGEMENT
EXERCISE
FINE -TUNE FUNCATIONALITY
1ST IMPLEMENTATION PROJECT
3) SAP C4C –MARKETING
EXTERNAL LIST MANAGEMENT
CAMPAIGN MANAGEMENT
TARGET GROUP
SURVEY SUITE
MARKETING FUNDS
Q&A
4) SAP C4C -SALES
INTRODUCTION OF SALES
QUOTATION MANAGEMENT
BACK OFFICE INTEGRATION(ECC N SAP CRM)
SURVEYS
VISIT PLANNING AND EXECUTION
TERRITORY MANAGEMENT
5. PRICING MANAGEMENT
SAP C4C -SALES OVERVIEW
LEAD MANAGEMENT
OPPORTUNITY MANAGEMENT
SALES LEAD
TERRITORY MANAGEMENT
SALES PLAN
SALES TARGETING
Q&A
5) SAP C4C - SERVICE
OVERVIEW
SOLUTION OVERVIEW
CONFIGURATION APPROACH
SERVICE CONTRACT MANAGEMENT
CUSTOMER CARE
SERVICE REQUEST MANAGEMENT
SERVICE & REPAIR
TICKET MANAGEMENT
EMPLOYEE SUPPORT
6. 6) BUSINESS ROLE CONCEPT
Q&A
USER MANAGEMENT
7) INTEGRATION
C4C INTEGRATION WITH ERP USING
SAP NET WEAVER PI
C4C INTEGRATION WITH ERP USING
SAP HANA CLOUD INTEGRATION
C4C INTEGRATION WITH CRM USING
SAP NET WEAVER PI
C4C INTEGRATION WITH CRM USING
SAP HANA CLOUD INTEGRATION
Q&A
8) OTHER FUNCTIONALITY
BUSINESS ANALYTICS (INCL.
DASHBOARDS)
MOBILITY
OUTLOOK INTEGRATION
7. 8) OTHER FUNCTIONALITY(CONT)
BUSINESS TASK MANAGEMENT
COLLABORATION
SOCIAL MEDIA INTEGRATION
EMAIL INTEGRATION
SMS INTEGRATION
TELEPHONY INTEGRATION
WORK SHOPS
Q&A
8. Please Follow Us On
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LinkedIn:https://in.linkedin.com/in/globalonlinetrainings
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