2. Adobe RoboHelp turns 20
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3. Adobe Technical Communication Suite 3 Components
=
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4. Reviews
“In a culture filled with tweets, apps,
and high-resolution video, when users
need technical information and online
help, they no longer just want it
delivered fast; they want it delivered in
the most engaging and exciting way
possible. Bullet-point lists and 2D
slides do not cut it anymore. The way
we consume content is shifting, and at
Adobe, those working with technical
communication services are ready for
the change.”
By Eileen Mullan
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Copyright 2008 Adobe Systems Incorporated. All rights reserved. Adobe confidential. 4
5. Industry Challenges: What we are hearing from TechComm customers
Our users want
more from
us...more
interactive,
richer
documentation
and socially-
enabled
http://www.flickr.com/photos/didbygraham/ experiences.
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Copyright 2008 Adobe Systems Incorporated. All rights reserved. Adobe confidential. 5 5
6. Documentation has remained static for 20 years
Microsoft WinHelp circa 1990
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7. Meanwhile Industry Revolutions are happening
http://www.flickr.com/photos/didbygraham/
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8. Social Media: Everything is Social Today
http://www.flickr.com/photos/webtreatsetc/4091128553/
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Copyright 2008 Adobe Systems Incorporated. All rights reserved. Adobe confidential. 8
9. Everything is Social today
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10. Social Shopping
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11. Everything is Social today
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Copyright 2008 Adobe Systems Incorporated. All rights reserved. Adobe confidential. 11
12. Everything is Social today
®
Copyright 2008 Adobe Systems Incorporated. All rights reserved. Adobe confidential. 12
13. Everything is Social today
®
Copyright 2008 Adobe Systems Incorporated. All rights reserved. Adobe confidential. 13
14. TCS 3: Making User Assistance Social
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15. Making User Assistance Social
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16. Making User Assistance Social
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Copyright 2008 Adobe Systems Incorporated. All rights reserved. Adobe confidential. 16
17. User-generated
Content
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18. User-generated Content Revolution: Everyone is a Publisher
Twitter: 95,000,000 Tweets per day. 1,100 updates for second
Facebook: More than 30 billion pieces of content (web links, news stories,
blog posts, notes, photo albums, etc.) shared each month
Google: 34,000 searches per second (2 million per minute; 121 million per
hour; 3 billion per day; 88 billion per month, figures rounded)
Wikipedia (English): There are currently 3,508,389 articles
YouTube: Over 35 Hours of Video Uploaded Every Minute
Blogs: There are152,301,210 according to blogpulse.com
Flickr: Reported hosting more than 5 billion images In September 2010
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Copyright 2008 Adobe Systems Incorporated. All rights reserved. Adobe confidential. 18
19. TCS 3: Embracing the User-generated Content Revolution
Watch a demo HERE
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20. Multi-device
Publishing
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21. Mobile Revolution: A Fundamental shift in the way we consume content
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22. TCS 3: Multi-device Publishing via ePub Standard
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23. ePub from Adobe RoboHelp 9
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24. Team Collaboration is Essential
http://www.flickr.com/photos/graells/5066972651/
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Copyright 2008 Adobe Systems Incorporated. All rights reserved. Adobe confidential. 24
25. TCS 3: Cloud-based Reviews in Adobe RoboHelp 9
Watch a demo HERE
Adobe ID / Password
Create PDF for Review from
Adobe RoboHelp 9
Reviewers only need
free PDF Reader
Import PDF comments Into
RoboHelp 9
Refresh to see other
Reviewer’s comments
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Copyright 2008 Adobe Systems Incorporated. All rights reserved. Adobe confidential. 25
26. TCS 3: MS SharePoint-based Reviews in Adobe RoboHelp 9
Create PDF for Review from
Adobe RoboHelp 9
Reviewers only need
free PDF Reader
Import PDF comments Into
Adobe RoboHelp 9
Refresh to see other
Reviewer’s comments
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Copyright 2008 Adobe Systems Incorporated. All rights reserved. Adobe confidential. 26
27. Usability
Enhancements
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28. Adobe RoboHelp 9 Usability Enhancements
MS Office 2010 Support. 32bit native, runs on 64bit systems
Preview Topics in multiple Browsers
Support for additional Browsers, namely Internet Explorer 9 and Chrome
Paste Rich HTML Content from Word, Excel and Browsers
Online Help is now based on Adobe Community Help
Direct Publishing to MS SharePoint
Exclusion of unreferenced topics and baggage files from Search
Dynamic User-centric Content
Create multiple categories with different TOC, Index, Glossary, Skins, conditional Text,
Variables and more
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Copyright 2008 Adobe Systems Incorporated. All rights reserved. Adobe confidential. 28
29. Demonstration
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30. Thank You! Resources
Adobe Technical Communication Suite 3 Page
Adobe FrameMaker Page
Adobe RoboHelp Page
Adobe Techcomm Blog by Product Management and Engineering
RJ’s Contact Information
Blog: http://rjacquez.com
Twitter: http://twitter.com/rjacquez
Complete Online Profile: http://About.me/rjacquez
Tom Aldous on Twitter. New Adobe Evangelist for TCS
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31. Adobe TCS 3 Key Takeaways
End-to-end solution for authoring and publishing technical information and
instructional design documents in multiple languages and formats
Publish to multiple channels and devices with one click
Review and Collaborate Smarter and Faster
Smoothly Single-Source Technical Documentation
Enables Technical Communicators to deliver Richer Documentation
Experiences
Deliver Socially-enabled Documentation Experiences
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Copyright 2008 Adobe Systems Incorporated. All rights reserved. Adobe confidential. 31
32. Adobe revolutionizes
how the world
engages with ideas
and information anytime,
anywhere and through
any medium
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Copyright 2010 Adobe Systems Incorporated. All rights reserved.