SlideShare a Scribd company logo
1 of 33
Download to read offline
Lifecycle Marketing
The Future Face of Digital Business
Cambridge, MA, October 2010

David Cancel
The Future of Online Marketing is Now
Online Marketing Paradigm Shift



       Outbound
 • “Visitors” not People
 • Display & Search Advertising
 • What’s a Conversion?
 • Website
 • Get more Pageviews




      1st Generation
Online Marketing Paradigm Shift



       Outbound                           Inbound
 • “Visitors” not People          • “Leads” not People
 • Display & Search Advertising   • Content Generation
 • What’s a Conversion?           • SEO Black Magic Hacks
 • Website                        • Convert via Brute Force
 • Get more Pageviews             • Acquisition not Conversion
                                  • Website + Social Media
                                  • Get more Leads




      1st Generation                   2nd Generation
Online Marketing Paradigm Shift



       Outbound                           Inbound                       Lifecycle
 • “Visitors” not People          • “Leads” not People           • People & Customers
 • Display & Search Advertising   • Content Generation           • Your Brand is Everywhere
 • What’s a Conversion?           • SEO Black Magic Hacks        • The Message is the Product
 • Website                        • Convert via Brute Force      • Service not Marketing
 • Get more Pageviews             • Acquisition not Conversion   • Referrals not Affiliates
                                  • Website + Social Media       • Conversion not Acquisition
                                  • Get more Leads               • Get more Customers




      1st Generation                   2nd Generation                3rd Generation
Marketing 1.0: Outbound Marketing
Marketing 1.0   Outbound Marketing
Marketing 1.0   Outbound Marketing
Marketing 1.0   Outbound Marketing
Marketing 1.0   Outbound Marketing
Marketing 2.0: Inbound Marketing
Marketing 2.0   Inbound Marketing
Marketing 2.0   Inbound Marketing
Marketing 2.0   Inbound Marketing
Marketing 2.0   Inbound Marketing
Marketing 2.0   Inbound Marketing
Marketing 2.0   Inbound Marketing
Marketing 2.0   Inbound Marketing
Marketing 3.0: Lifecycle Marketing
by Kathy Sierra




Marketing 3.0    Lifecycle Marketing
Marketing 3.0   Lifecycle Marketing
Passionate
Company




             Marketing 3.0   Lifecycle Marketing
Passionate
                Customer




Marketing 3.0   Lifecycle Marketing
Passionate
       Service




Marketing 3.0   Lifecycle Marketing
by Joshua Porter




Outbound    Inbound                       Lifecycle
Marketing   Marketing                     Marketing




                Marketing 3.0   Lifecycle Marketing
Lifecycle Marketing: Get Started
Components of Lifecycle Marketing



                   Customer
                   Analytics




            Relevant      Customer
            Marketing      Service
Customer Analytics
Relevant Marketing
Customer Service
Happy Customer
Thank You!
David Cancel
Twitter: performable
http://www.performable.com

More Related Content

More from fresh tilled soil

Conversion Conference: Why Mobile Matters
Conversion Conference: Why Mobile MattersConversion Conference: Why Mobile Matters
Conversion Conference: Why Mobile Mattersfresh tilled soil
 
Fresh Tilled Soil UX/UI Capabilities
Fresh Tilled Soil UX/UI CapabilitiesFresh Tilled Soil UX/UI Capabilities
Fresh Tilled Soil UX/UI Capabilitiesfresh tilled soil
 
Designing Revenue: How top businesses use design to impact the bottom line
Designing Revenue: How top businesses use design to impact the bottom lineDesigning Revenue: How top businesses use design to impact the bottom line
Designing Revenue: How top businesses use design to impact the bottom linefresh tilled soil
 
Laura Fitton (@pistachio) Interview on "We Love Boston Entrepreneurs
Laura Fitton (@pistachio) Interview on "We Love Boston EntrepreneursLaura Fitton (@pistachio) Interview on "We Love Boston Entrepreneurs
Laura Fitton (@pistachio) Interview on "We Love Boston Entrepreneursfresh tilled soil
 
We Love Boston Entrepreneurs: Jason Henrichs
We Love Boston Entrepreneurs: Jason HenrichsWe Love Boston Entrepreneurs: Jason Henrichs
We Love Boston Entrepreneurs: Jason Henrichsfresh tilled soil
 
We Love Boston Entrepreneurs: Interview with Dharmesh Shah
We Love Boston Entrepreneurs: Interview with Dharmesh ShahWe Love Boston Entrepreneurs: Interview with Dharmesh Shah
We Love Boston Entrepreneurs: Interview with Dharmesh Shahfresh tilled soil
 
Fresh Tilled Soil Credentials 2009
Fresh Tilled Soil Credentials 2009Fresh Tilled Soil Credentials 2009
Fresh Tilled Soil Credentials 2009fresh tilled soil
 

More from fresh tilled soil (10)

Conversion Conference: Why Mobile Matters
Conversion Conference: Why Mobile MattersConversion Conference: Why Mobile Matters
Conversion Conference: Why Mobile Matters
 
Designing your Career 2013
Designing your Career 2013Designing your Career 2013
Designing your Career 2013
 
Fresh Tilled Soil UX/UI Capabilities
Fresh Tilled Soil UX/UI CapabilitiesFresh Tilled Soil UX/UI Capabilities
Fresh Tilled Soil UX/UI Capabilities
 
Designing Revenue: How top businesses use design to impact the bottom line
Designing Revenue: How top businesses use design to impact the bottom lineDesigning Revenue: How top businesses use design to impact the bottom line
Designing Revenue: How top businesses use design to impact the bottom line
 
Laura Fitton (@pistachio) Interview on "We Love Boston Entrepreneurs
Laura Fitton (@pistachio) Interview on "We Love Boston EntrepreneursLaura Fitton (@pistachio) Interview on "We Love Boston Entrepreneurs
Laura Fitton (@pistachio) Interview on "We Love Boston Entrepreneurs
 
Business Bootcamp 2010
Business Bootcamp 2010Business Bootcamp 2010
Business Bootcamp 2010
 
We Love Boston Entrepreneurs: Jason Henrichs
We Love Boston Entrepreneurs: Jason HenrichsWe Love Boston Entrepreneurs: Jason Henrichs
We Love Boston Entrepreneurs: Jason Henrichs
 
We Love Boston Entrepreneurs: Interview with Dharmesh Shah
We Love Boston Entrepreneurs: Interview with Dharmesh ShahWe Love Boston Entrepreneurs: Interview with Dharmesh Shah
We Love Boston Entrepreneurs: Interview with Dharmesh Shah
 
Social Network Marketing
Social Network MarketingSocial Network Marketing
Social Network Marketing
 
Fresh Tilled Soil Credentials 2009
Fresh Tilled Soil Credentials 2009Fresh Tilled Soil Credentials 2009
Fresh Tilled Soil Credentials 2009
 

Recently uploaded

Time Series Foundation Models - current state and future directions
Time Series Foundation Models - current state and future directionsTime Series Foundation Models - current state and future directions
Time Series Foundation Models - current state and future directionsNathaniel Shimoni
 
Unraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdfUnraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdfAlex Barbosa Coqueiro
 
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptxThe Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptxLoriGlavin3
 
Sample pptx for embedding into website for demo
Sample pptx for embedding into website for demoSample pptx for embedding into website for demo
Sample pptx for embedding into website for demoHarshalMandlekar2
 
From Family Reminiscence to Scholarly Archive .
From Family Reminiscence to Scholarly Archive .From Family Reminiscence to Scholarly Archive .
From Family Reminiscence to Scholarly Archive .Alan Dix
 
Gen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfGen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfAddepto
 
The Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and ConsThe Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and ConsPixlogix Infotech
 
Take control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteTake control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteDianaGray10
 
SIP trunking in Janus @ Kamailio World 2024
SIP trunking in Janus @ Kamailio World 2024SIP trunking in Janus @ Kamailio World 2024
SIP trunking in Janus @ Kamailio World 2024Lorenzo Miniero
 
Dev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebDev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebUiPathCommunity
 
TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024Lonnie McRorey
 
"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr Bagan"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr BaganFwdays
 
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptxPasskey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptxLoriGlavin3
 
The State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptxThe State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptxLoriGlavin3
 
Advanced Computer Architecture – An Introduction
Advanced Computer Architecture – An IntroductionAdvanced Computer Architecture – An Introduction
Advanced Computer Architecture – An IntroductionDilum Bandara
 
Nell’iperspazio con Rocket: il Framework Web di Rust!
Nell’iperspazio con Rocket: il Framework Web di Rust!Nell’iperspazio con Rocket: il Framework Web di Rust!
Nell’iperspazio con Rocket: il Framework Web di Rust!Commit University
 
How to write a Business Continuity Plan
How to write a Business Continuity PlanHow to write a Business Continuity Plan
How to write a Business Continuity PlanDatabarracks
 
New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024BookNet Canada
 
What is Artificial Intelligence?????????
What is Artificial Intelligence?????????What is Artificial Intelligence?????????
What is Artificial Intelligence?????????blackmambaettijean
 
Ensuring Technical Readiness For Copilot in Microsoft 365
Ensuring Technical Readiness For Copilot in Microsoft 365Ensuring Technical Readiness For Copilot in Microsoft 365
Ensuring Technical Readiness For Copilot in Microsoft 3652toLead Limited
 

Recently uploaded (20)

Time Series Foundation Models - current state and future directions
Time Series Foundation Models - current state and future directionsTime Series Foundation Models - current state and future directions
Time Series Foundation Models - current state and future directions
 
Unraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdfUnraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdf
 
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptxThe Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
 
Sample pptx for embedding into website for demo
Sample pptx for embedding into website for demoSample pptx for embedding into website for demo
Sample pptx for embedding into website for demo
 
From Family Reminiscence to Scholarly Archive .
From Family Reminiscence to Scholarly Archive .From Family Reminiscence to Scholarly Archive .
From Family Reminiscence to Scholarly Archive .
 
Gen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfGen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdf
 
The Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and ConsThe Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and Cons
 
Take control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteTake control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test Suite
 
SIP trunking in Janus @ Kamailio World 2024
SIP trunking in Janus @ Kamailio World 2024SIP trunking in Janus @ Kamailio World 2024
SIP trunking in Janus @ Kamailio World 2024
 
Dev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebDev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio Web
 
TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024
 
"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr Bagan"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr Bagan
 
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptxPasskey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptx
 
The State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptxThe State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptx
 
Advanced Computer Architecture – An Introduction
Advanced Computer Architecture – An IntroductionAdvanced Computer Architecture – An Introduction
Advanced Computer Architecture – An Introduction
 
Nell’iperspazio con Rocket: il Framework Web di Rust!
Nell’iperspazio con Rocket: il Framework Web di Rust!Nell’iperspazio con Rocket: il Framework Web di Rust!
Nell’iperspazio con Rocket: il Framework Web di Rust!
 
How to write a Business Continuity Plan
How to write a Business Continuity PlanHow to write a Business Continuity Plan
How to write a Business Continuity Plan
 
New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
 
What is Artificial Intelligence?????????
What is Artificial Intelligence?????????What is Artificial Intelligence?????????
What is Artificial Intelligence?????????
 
Ensuring Technical Readiness For Copilot in Microsoft 365
Ensuring Technical Readiness For Copilot in Microsoft 365Ensuring Technical Readiness For Copilot in Microsoft 365
Ensuring Technical Readiness For Copilot in Microsoft 365
 

Part 4: FutureM: Future Face of Digital Business by David Cancel