This document provides a monitoring report on the development of e-government at the Batam Authority Management Body based on a site visit on July 13, 2009. It discusses the methodology, findings from the site visit, progress indicators, and proposed "to-be" models and application architectures. Overall progress implementing proposed information systems solutions to support Badan Pengelola Otorita Batam operations was found to be limited based on the site visit.

1. Laporan Monitoring Pengembangan e-
Gov pada Badan Pengelola Otorita
Batam
Hasil Kunjungan 13 Juli 2009

2. Metodologi
1. Laporan ini disusun berdasarkan hasil monitoring tanggal 13
Juli 2009
2. Dalam laporan ini diulas rancangan menurut konsultan dan
dibandingkan dengan proposal kontraktor, serta kondisi
terakhir berdasarkan kunjungan lapangan.
3. Kunjungan lapangan tidak sampai melakukan pengujian
detail di lapangan terhadap hasil kerja, tetapi hanya meminta
informasi dari presentasi, preview sistem secara sekilas, dan
kunjungan fisik ke data center.
4. Hasil monitoring ini belum didasarkan hasil interview
langsung ke pengguna sistem.

3. Penjelasan
• Pada laporan ini diuraikan indikasi kemajuan kegiatan dengan warna sebagai
berikut:
– Hijau: Menunjukkan bahwa sudah ada inisiatif menuju ke arah yang diharapkan
dan sudah mulai mendekati harapan dan progress di lapangan cukup signifikan.
Dalam angka, diperkirakan progress telah mencapai di atas atau sama dengan
86%
– Kuning: Menunjukkan bahwa sudah ada inisiatif menuju ke arah yang
diharapkan, tetapi belum mendekati harapan dan progress di lapangan kurang
signifikan. Dalam angka, diperkirakan progress yang dicapai antara 51 – 85%,
atau kritis
– Merah: Menunjukkan bahwa sudah ada inisiatif menuju ke arah yang
diharapkan, tetapi masih jauh dari harapan dan progress di lapangan tidak
signifikan. Dalam angka, diperkirakan progress yang dicapai baru di bawah atau
sama dengan 50%, atau sangat kritis.
– Putih: Menunjukkan bahwa belum ada inisiatif menuju ke arah yang diharapkan.
Kelompok Kerja Evaluasi TIK DETIKNAS

4. Skema Pembahasan
Rancangan Konsultan
Proposal Kontraktor
Presentasi (Laporan)
Kontraktor
Progress di Lapangan
Laporan
Hasil Monitoring
Kelompok Kerja Evaluasi TIK DETIKNAS

5. HASIL MONITORING

6. Date Events Location Participants
7 Dec. 2007 Contract Agreement Batam Representatives
28 Dec. 2007 Kick Off Meeting Batam Managements
15 Jan. 2008 Project Initiation Batam POSDATA
3 Apr. 2008 Workshop (BPR/ISP Interim Report) Batam (Planet Hotel) KUG
19 May. 2008 1st Audit for Analysis stage Batam POSDATA, KISCA
18 Jun. 2008 Workshop (BPR/ISP Final Report) Batam (BIDA) POSDATA
29 Aug. 2008 2nd Audit for Design stage Seoul POSDATA, KISCA
30 Aug. 2008 IT Center Ground Breaking Ceremony Batam (BIDA) BIDA, POSDATA
6 Dec. 2008 Fellowship Training was completed Seoul BIDA, POSDATA
2 Feb. 2009 3rd Audit for Implementation stage Seoul POSDATA, KISCA
13 Feb. 2009 1st Integration Test was completed Seoul POSDATA
10 Apr. 2009 User Verification for System was completed Batam (BIDA) BIDA, POSDATA
25 May. 2009 4th Audit for Final verification Batam (BIDA) POSDATA, KISCA
10 Jun. 2009 2nd Integration Test was completed Batam (BIDA) BIDA, POSDATA
23 Jun. 2009 System Acceptance Test was completed Batam (BIDA) BIDA, POSDATA
30 Jun. 2009 IT Center completion (Planed) Batam (BIDA) BIDA, POSDATA
1 Jul. 2009 System Opened (8 out of 14 systems) Batam (BIDA) BIDA, POSDATA

7. Ⅲ. Fact Book-Operation Process Analysis
● Information System Request for BIDA _ Internal operation
Information System
Reformation Opportunity Reformation Opportunity
Information integration for Operational Process Using Enterprise Integration Information
System for Information integration for
operational Process
Practical use of information is based on information sharing
Knowledge based Information System
Centralized settlement documentation process is making
bottle neck for all process. So there is new statement of
settlement process necessary for running over the Using workflow process for Document
bottle neck. conformation system
All the report should redesign based on finance statement. Internal operation system within
finance process

8. Ⅲ. Fact Book-Operation Process Analysis
● Information System Request for BIDA _ External operation
Information System
Reformation Opportunity
Reformation Opportunity
Patient history and medical examination Information System for medical record
record management system is necessary. management
BMS manage extension because of end user’s
right information and business operation’s flexibility. Boarding Management System for securing
port boarding flexibility
Need informational alliance process with other department
and organization.
Data communication integration channel
management
Support efficiency reporting is necessary.
Reporting System provide reporting
document management

9. Hasil Monitoring
Information System Information System
Reformation Opportunity Reformation Opportunity
Using Enterprise Integration Information Information System for medical record
System for Information integration for management (20%)
operational Process (86%)
Knowledge based Information System Boarding Management System for securing
(90%) port boarding flexibility (20%)
Using workflow process for Document Data communication integration channel
conformation system (90%) management (95%)
Internal operation system within Reporting System provide reporting
finance process (40%) document management (60%)
Hasil Monitoring
Solusi untuk mendukung operasi Badan Pengelola Otorita Batam belum tampak di lapangan
Kelompok Kerja Evaluasi TIK DETIKNAS

10. Ⅳ. To-Be Model
● Reformation Model Cross Mapping
Information System Reformation Opportunity
● Web GIS System
Using enterprise Integration Information System for ●
Information integration for operational Process ● Facility Management System
● Seaport Service System
Knowledge based Information System ●
● Airport Service
Using workflow process for ● Land Management System
Document conformation system ●
● Works DB System
Internal operation system within finance process ● ● Hospital System
● Human Resource System
Information System for medical record management ●
● Billing System
Boarding Management System for ● Finance System
securing port boarding flexibility ●
● Report Management System
Data communication integration channel management ● ● Portal
● Business Intelligence
Reporting System provide
● Marketing Support System
Reporting Document Management ●

11. Hasil Monitoring
● Reformation Model Cross Mapping
Information System Reformation Opportunity
● Web GIS System (95%)
Using enterprise Integration Information System for ●
Information integration for operational Process ● Facility Management System (0%)
● Seaport Service System (10%)
Knowledge based Information System ●
● Airport Service (10%)
Using workflow process for ● Land Management System (30%)
Document conformation system ●
● Works DB System (0%)
Internal operation system within finance process ● ● Hospital System (20%)
● Human Resource System (70%)
Information System for medical record management ●
● Billing System (86%)
Boarding Management System for ● Finance System (86%)
securing port boarding flexibility ●
● Report Management System (55%)
Data communication integration channel management ● ● Portal (86%)
● Business Intelligence (0%)
Reporting System provide
●
Reporting Document Management ● Marketing Support System (0%)

12. Application Architecture
Ⅳ. To-Be Model
Central e-Government
External User System Interface
BIDA e-Government
Job Officer Ministry Of Finance
e-Public e-Admin
Gov. Application Integration
Customs User
Ministry Of Health
Warehouse User
Business Intelligence
Ministry Of Trade
Extended BI DW Extended BI .
• For future extension,
Applicant .
.
Customs User GAI(Government
Analysis BI (Operational) Application Integration)
technology will be
Warehouse User
adapted to
Home Page Workers-DB MIS Facility Service accommodate
request of central
Citizen, Visitor
Customs User
Finance Seaport government
GroupWare Airport • Network connection
Warehouse User Pemko will be established
Customs User
between BIDA and
EDMS Hospital PEMKO of BATAM to
Warehouse User provide information
Airport User Web-GIS e-KIOSK HRM Land-Tax
Customs User
Portal
Warehouse User
To set a model for
Bank other banks, Data
BIDA BIDA BIDA BIDA BIDA BIDA Customs User
Customs User Customs User Customs User Customs User Customs User Customs User connection will be
Business User
Customs User Warehouse User Warehouse User Warehouse User Warehouse User Warehouse User Warehouse User established between
Warehouse User
BIDA and one specific
Warehouse User Internal User bank
IT Center
………..
IT Service/Data Center Training Center Transmission Exchange
Telkom Indosat Other Oprator
-Data collection - Training Transmission Exchange(BIDA) -Internet Exchange
-It Service - Education -E-mail Exchange
Other Transmission Exchange

13. Application Architecture
Hasil Monitoring
Central e-Government
External User System Interface
BIDA e-Government
Job Officer Ministry Of Finance
e-Public e-Admin
Gov. Application Integration
Customs User
Ministry Of Health
Warehouse User
Business Intelligence
Ministry Of Trade
Extended BI DW Extended BI .
• For future extension,
Applicant .
.
Customs User GAI(Government
Analysis BI (Operational) Application Integration)
technology will be
Warehouse User
adapted to
Home Page Workers-DB MIS Facility Service accommodate
request of central
Citizen, Visitor
Customs User
Finance Seaport government
GroupWare Airport • Network connection
Warehouse User Pemko will be established
Customs User
between BIDA and
EDMS Hospital PEMKO of BATAM to
Warehouse User provide information
Airport User Web-GIS e-KIOSK HRM Land-Tax
Customs User
Portal
Warehouse User
To set a model for
Bank other banks, Data
BIDA BIDA BIDA BIDA BIDA BIDA Customs User
Customs User Customs User Customs User Customs User Customs User Customs User connection will be
Business User
Customs User Warehouse User Warehouse User Warehouse User Warehouse User Warehouse User Warehouse User established between
Warehouse User
BIDA and one specific
Warehouse User Internal User bank
IT Center
………..
IT Service/Data Center Training Center Transmission Exchange
Telkom Indosat Other Oprator
-Data collection - Training Transmission Exchange(BIDA) -Internet Exchange
-It Service - Education -E-mail Exchange
Other Transmission Exchange

14. Application Architecture
Ⅳ. To-Be Model
● Application Architecture-Conceptual Level
Scope Of Future Extension
Web GIS Facility Mgt Human Resource Business
Resource Intelligence
Map Control Contract Mgt Recruit Mgt Salary
Information Data
Mgt Facility Mgt
Billing Finance Warehouse
Seaport Service Airport Service OLAP
Rating Budgeting
Home Seaport BMS Airport BMS
Invoicing Bookkeeping
Page
Land Mgt
- Collection Payment
E- Land Location Land Lease
KIOSK
License Public Service
Report Mgmt Marketing
Workers DB Hospital Data Collection Report Gen Support
Portal
Counseling
Job Posting PACS
Investor Mgt
Application OCS GroupWare E-Settlement
Member Counseling
Mgt EMR EDMS KMS
External User
External User Internal User
Internal User

15. Application Architecture
Hasil Monitoring
● Application Architecture-Conceptual Level
Scope Of Future Extension
Web GIS Facility Mgt Human Resource Business
Resource Intelligence
Map Control Contract Mgt Recruit Mgt Salary
Information Data
Mgt Facility Mgt
Billing Finance Warehouse
Seaport Service Airport Service OLAP
Rating Budgeting
Home Seaport BMS Airport BMS
Invoicing Bookkeeping
Page
Land Mgt
- Collection Payment
E- Land Location Land Lease
KIOSK
License Public Service
Report Mgmt Marketing
Workers DB Hospital Data Collection Report Gen Support
Portal
Counseling
Job Posting PACS
Investor Mgt
Application OCS GroupWare E-Settlement
Member Counseling
Mgt EMR EDMS KMS
External User
External User Internal User
Internal User

16. Ⅳ. To-Be Model Application Architecture
● Application Description For MIS
Application Description
• Human Resource is an application which manages function related to human resource such as recruit,
Human Resource resource management and salary management
Recruit • A function which manages process related to recruit for BIDA employee
• A function which manages profile information of BIDA employee
Resource Mgt • A function which manages daily activity of BIDA employee
Salary • A function which manages process related to salary
• Finance is an application which manages all functions related to financial activities. By this application
Finance BIDA can make cash flow efficiency and transparency .
Budgeting • A function which support budget planning and adjustment
• A function which manages income/outcome account and payment for the invoice approved in
Payment bookkeeping.
Bookkeeping • A function which validates invoice and approves it for payment
Billing • Billing is an application for rating, invoicing and money collection
Rating • A function which gathers all information needed to issue invoice and calculates periodic down payment
Invoicing • A function which issues invoice to the each contractor or individual
Collection • A function which receives bank statement from each bank and reflect the information into the system
• Report Management is an application which generates various reports derived during requirement
Report Mgmt analysis.
Data Collection • A function which collects all data to generate report derived during requirement analysis
Report Gen • A function which generates report upon user’s request

17. Hasil Monitoring Application Architecture
● Application Description For MIS
Application Description
• Human Resource is an application which manages function related to human resource such as recruit,
Human Resource resource management and salary management
Recruit • A function which manages process related to recruit for BIDA employee
• A function which manages profile information of BIDA employee
Resource Mgt • A function which manages daily activity of BIDA employee
Salary • A function which manages process related to salary
• Finance is an application which manages all functions related to financial activities. By this application
Finance BIDA can make cash flow efficiency and transparency .
Budgeting • A function which support budget planning and adjustment
• A function which manages income/outcome account and payment for the invoice approved in
Payment bookkeeping.
Bookkeeping • A function which validates invoice and approves it for payment
Billing • Billing is an application for rating, invoicing and money collection
Rating • A function which gathers all information needed to issue invoice and calculates periodic down payment
Invoicing • A function which issues invoice to the each contractor or individual
Collection • A function which receives bank statement from each bank and reflect the information into the system
• Report Management is an application which generates various reports derived during requirement
Report Mgmt analysis.
Data Collection • A function which collects all data to generate report derived during requirement analysis
Report Gen • A function which generates report upon user’s request

18. Application Architecture
Ⅳ. To-Be Model
● Application Description For Facility Service
Application Description
Facility Management • Facility Management is an application to manage various facilities owned by BIDA such as seaport and
airport.
Contract Mgt • A function which manages process about contract with 3rd parties who are using facilities.
Facility Mgt • A function which manages various information about facilities.
Airport Service • Airport Service is an application to manage airport boarding process
BMS • A function which manages airport boarding process.
Seaport Service • Seaport Service is an application to manage seaport boarding process
BMS • A function to manage seaport boarding process.
Land Management • Land Management is an application to manage all information related to land.
Land Location • A function which manages the graphical information of Batam Island
Land Lease • A function which manages the land lease process and non-graphical information
License • A function which issues licenses for cutting and advertisement
Public Service • A function which manages information about the settlers who are moved into the land provided by BIDA
Hospital • It’s an application group which will be installed in hospital
PACS • Picture archiving and communication systems (PACS) are computers or networks dedicated to the
storage, retrieval, distribution and presentation of images.
• Order Communication System is a system which enables fast and effective data communication as well
OCS as reducing the time and man power indispensable when the manual slips are used for order
communication
EMR • Electronic Medical Recording is a system which enables fast and effective management of personal
medical history

19. Application Architecture
Hasil Monitoring
● Application Description For Facility Service
Application Description
Facility Management • Facility Management is an application to manage various facilities owned by BIDA such as seaport and
airport.
Contract Mgt • A function which manages process about contract with 3rd parties who are using facilities.
Facility Mgt • A function which manages various information about facilities.
Airport Service • Airport Service is an application to manage airport boarding process
BMS • A function which manages airport boarding process.
Seaport Service • Seaport Service is an application to manage seaport boarding process
BMS • A function to manage seaport boarding process.
Land Management • Land Management is an application to manage all information related to land.
Land Location • A function which manages the graphical information of Batam Island
Land Lease • A function which manages the land lease process and non-graphical information
License • A function which issues licenses for cutting and advertisement
Public Service • A function which manages information about the settlers who are moved into the land provided by BIDA
Hospital • It’s an application group which will be installed in hospital
PACS • Picture archiving and communication systems (PACS) are computers or networks dedicated to the
storage, retrieval, distribution and presentation of images.
• Order Communication System is a system which enables fast and effective data communication as well
OCS as reducing the time and man power indispensable when the manual slips are used for order
communication
EMR • Electronic Medical Recording is a system which enables fast and effective management of personal
medical history

20. Application Architecture
Ⅳ. To-Be Model
● Application Description For e-Public
Application Description
Home Page • Homepage is information access gateway which provides various information and contents to the public
• e-KIOSK is a system which provides information related to Batam and BIDA by touch screen. Contents in
E-KIOSK e-KIOSK will be the subset of that of home page
• Web GIS is a system which manages various information such as transportation, travel information, hotel
Web GIS
based on graphical data
Map Control • A function which manages and control graphical information
Information Mgt • A function which manages non graphical information mapped with graphical information
Workers DB • Worker’s DB is an application which facilitate the recruiting activities
Job Posting • A function which manages job posting information
Application • A function which manages job application information
Counseling • A function which supports and counsel the job seeker and job poster
Member Mgt • A function which manages member

21. Application Architecture
Hasil Monitoring
● Application Description For e-Public
Application Description
Home Page • Homepage is information access gateway which provides various information and contents to the public
• e-KIOSK is a system which provides information related to Batam and BIDA by touch screen. Contents in
E-KIOSK e-KIOSK will be the subset of that of home page
• Web GIS is a system which manages various information such as transportation, travel information, hotel
Web GIS
based on graphical data
Map Control • A function which manages and control graphical information
Information Mgt • A function which manages non graphical information mapped with graphical information
Workers DB • Worker’s DB is an application which facilitate the recruiting activities
Job Posting • A function which manages job posting information
Application • A function which manages job application information
Counseling • A function which supports and counsel the job seeker and job poster
Member Mgt • A function which manages member

22. Application Architecture
Ⅳ. To-Be Model
● Application Description For Portal
Application Description
Groupware • Groupware is an application which enables fast and effective communication between internal BIDA
employee
• Electronic Data Management System is a system which manages digital document and provides unique
EDMS
user interface in a standardized manner
e-Settlement • It’s system or function to manage approval process based on workflow, every approval request should be
sent to the approver automatically and vice versa
KMS • Knowledge Management System (KMS) is a system which maximize the utilization of internal/external
knowledge
● Application Description For Future Extension
Application Description
• Marketing Support System is an application which support marketing activities
Marketing Support • Marketing Support System manages foreign investors and has a counseling function
• As a future extension, there needs further analysis for marketing support system
• Business intelligence System is an application which enables control and management based on data
(fact).
Business Intelligence • Every important data will be gathered in one data source called data warehouse
• Data Warehouse will provide various data and analysis report related to managerial fact
• As a future extension, there needs further detail analysis for Business Intelligence

23. Application Architecture
Hasil Monitoring
● Application Description For Portal
Application Description
Groupware • Groupware is an application which enables fast and effective communication between internal BIDA
employee
• Electronic Data Management System is a system which manages digital document and provides unique
EDMS
user interface in a standardized manner
e-Settlement • It’s system or function to manage approval process based on workflow, every approval request should be
sent to the approver automatically and vice versa
KMS • Knowledge Management System (KMS) is a system which maximize the utilization of internal/external
knowledge
● Application Description For Future Extension
Application Description
• Marketing Support System is an application which support marketing activities
Marketing Support • Marketing Support System manages foreign investors and has a counseling function
• As a future extension, there needs further analysis for marketing support system
• Business intelligence System is an application which enables control and management based on data
(fact).
Business Intelligence • Every important data will be gathered in one data source called data warehouse
• Data Warehouse will provide various data and analysis report related to managerial fact
• As a future extension, there needs further detail analysis for Business Intelligence

24. Infra Architecture
Ⅳ. To-Be Model
● Infra Architecture To-Be Model structure
Storage LTO Backup WAS #2 WAS #1
e-Admin
Facility Active Application
Service
DMZ
SAN Switch Facility
Service e-Admin Standby Application
Web Server
(Homepage, Web-GIS)
Groupware Groupware DB 서버 DB 서버 EAI 서버 WAS #1 WAS #2 Back Up Server
VMS EMS
Router L4 Switch Firewall L4 Switch L4 Switch Farm Switch
Portal,
Firewall
SSO 서버
L4 Switch
IPS
Mail Server
Internet Intrane
t
Pemko Seaport Airport Hospital Security Dept. Port Office

25. Infra Architecture
Hasil Monitoring
● Infra Architecture To-Be Model structure
Storage LTO Backup WAS #2 WAS #1
e-Admin
Facility Active Application
Service
DMZ
SAN Switch Facility
Service e-Admin Standby Application
Web Server
(Homepage, Web-GIS)
Groupware Groupware DB 서버 DB 서버 EAI 서버 WAS #1 WAS #2 Back Up Server
VMS EMS
Router L4 Switch Firewall L4 Switch L4 Switch Farm Switch
Portal,
Firewall
SSO 서버
L4 Switch
IPS
Mail Server
Internet Intrane
t
Pemko Seaport Airport Hospital Security Dept. Port Office

26. Hasil Monitoring: Posisi
Ⅳ. To-Be Model masih di sini
● Comparative Study for Reformation
Information System Reformation Opportunity To-Be
Using enterprise Integration Information System for
e-Government
Information integration for operational Process
Public service
Knowledge based Information System
expansion
Information
Using workflow process for
alliance is based
Document conformation system on process
Internal operation system within finance process Securing information
with information
sharing
Information System for Medical Record Management
Boarding Management System for
securing port boarding flexibility
Operational Quick process
Process for investors
Data communication integration channel management efficiency
Make use of
information and
Reporting System provide
practical usability
Reporting Document Management

27. Hasil Monitoring:
Ⅴ. Action Plan Integrasi antar sistem
belum terlihat
● The subject relational order analysis Strongly Related
Weakly Related
Human Resource System Report Management System
Group 1
Finance System
Land Management System
Airport Service System Billing System
Seaport Service System
Facility System
Hospital System
Portal Group 3
Workers DB Group 2
Business Intelligent System
Home Page
Group 4
Web GIS System
Marketing Support System

28. Hasil Monitoring: Posisi
Ⅴ. Action Plan masih di sini
● Expansion steps for each subject
1 step ( ~ 2009.2) 2 step (2009.3 ~ 2009.12) 3 step (2010.1 ~ 2010.12)
• Preparing the basis to be the • Advancing the systemizing of • Integration w/ other government
Target agency providing prompt administrative internal operations agency
Level administrative services whenever, • Expansion of Services to • Play a important role in Indonesia g
wherever needed people/central government electively
Finance System
Billing System Marketing Support System
Report Management System Business Intelligence
Airport Service System
Action Seaport Service System
subject Human Resource Mgmt System
detail Facility Management
Portal KM
Home Page, e-Kiosk
Hospital PACS OCS EMR
Web-GIS
Workers DB

29. Ⅴ. Action Plan
● Considerations in forming project implementing team
Considerations Details
 Top manager’s sponsorship and commitment are essential for success
Commitment  A steering committee consisting of top managers is essential for successful implementation of
BATAM e-Government Project
 This consulting project is focusing on extracting and defining information system tasks around
Phase 3 (Step 1)
Strategy Planning  Strategy Planning Group is required that can supervise and control extracting BIDA information
system tasks and smooth performance of Step 1 tasks following Phase 3 (Step 1).
 Information service project is worthwhile as it creates value through business support
Business Orientation  Task Force Team should be formed of business experts in various fields to create value through
smooth implementation of information system project tasks.
 Many technologies and other matters need be considered to build a large complex system. A
Support support team consisting of experts from diverse fields is necessary to address these potential
risk factors

30. Hasil Monitoring
Considerations Details Hasil Monitoring
Top manager’s sponsorship and commitment are Komitmen keterlibatan PDSI belum
essential for success tampak nyata.
Commitment A steering committee consisting of top managers is Pihak PDSI menganggap
essential for successful implementation of BATAM e- keterlibatan mereka diperlukan
Government Project setelah serah-terima
This consulting project is focusing on extracting and
defining information system tasks around Phase 3
(Step 1)
Strategy Strategi implementasi tidak
Planning Strategy Planning Group is required that can diantisipasi sejak awal.
supervise and control extracting BIDA information
system tasks and smooth performance of Step 1
tasks following Phase 3 (Step 1).
Information service project is worthwhile as it creates
value through business support
Kegiatan pendampingan
Business Task Force Team should be formed of business implementasi ke end-user belum
Orientation experts in various fields to create value through tampak
smooth implementation of information system project
tasks.
Many technologies and other matters need be
Risiko support setelah implementasi
considered to build a large complex system. A
Support tinggi karena tidak adanya partner
support team consisting of experts from diverse fields
lokal.
is necessary to address these potential risk factors

31. Hasil Monitoring: Key User Group dari kurang
Ⅴ. Action Plan dilibatkan. Hal ini tampak dengan tidak adanya
wakil user ditempatkan di Ruang Project untuk
bekerja bersama developer
● Task force organization
 Composed of high-ranking officers of
 Establish management strategy and
the organization
information system strategy Strategy Planning Group
 Approval of and financial support to
 Examine and assess strategies for
information system project tasks
implementation
 Support to resolving project risks
Steering Committee
 Composed of top managers of each
department
 View of IT and decision making from the
 Composed of project managers and
perspective of total organization IS Steering Committee mid-level field managers
 Report of project progress
 Decision making at different stages
 Support to project manager Project Management Team
 Composed of experts in project
management fields Key User Group
Project Team
Project Management Office  Organization comprised of business
experts for different project areas
 Collect and analyze requirements for
Technical Support Team  Technical support group to support
implementing project
revenue of technical areas
required for the project

32. Simpulan
• Progress proyek berada pada tingkat sangat
kritis (merah).
• Beberapa proses yang terkait dengan e-Office
umumnya telah tercapai, tetapi yang terkait
dengan operasionalisasi core process masih
jauh dari harapan.
• Keterlibatan penuh PDSI Badan Pengelola
Otorita Batam di proyek belum terlihat secara
jelas.
Kelompok Kerja Evaluasi TIK DETIKNAS

33. Apa yang Harus Dilakukan?
• Memotivasi PDSI agar meningkatkan keterlibatannya di proyek ini.
• Memotivasi user untuk secara bertahap segera mengoperasionalkan
sistem yang dibangun sesuai dengan substansinya masing-masing.
• Meminta agar kontraktor menuntaskan keseluruhan pekerjaan sesuai
dengan kontrak.
• Meminta agar kontraktor melakukan pendampingan penuh selama proses
transisi dalam proses operasionalisasi.
• Memastikan adanya jaminan pemeliharaan dari kontraktor setelah tanggal
serah-terima.
• Melakukan presentasi hasil monitoring ini secara terbatas ke pimpinan
Badan Pengelola Otorita Batam dan pihak terkait secara terbatas.
Kelompok Kerja Evaluasi TIK DETIKNAS

34. TERIMA KASIH
Kelompok Kerja Evaluasi TIK DETIKNAS

35. CONTRACTOR PROPOSAL

36. Roadmap of the Project
2005 ~ 2007 2007 ~ 2009 2009 ~ 2010
Hasil Monitoring
Current Phase
Phase 1
Phase 1 Phase 2
Phase 2 Phase 3
Phase 3 Fully integrated Batam e-Gov
(Foundation)
(Foundation) (Enhancem ent)
(Enhancement) (Diffusion)
(Diffusion)
application belum tercipta
Fundamental Infrastructure Infrastructure Onestop citizen service belum
Core BATAM e-
- Government enhancement & nation Enhancement of nation -
wide
Application Development wide implementation infrastructure tampak
IT Center Construction IT Center expansion Diffusion of Government
e
-
Interconnection with the Fully integrated BATAM service
central and other regional e - Gov appplication Non- top service
s
government system development Interconnection with other
Establishment of standard Transaction nabled
e
- country (G2G) Belum ada interconnection with other
and legislation One stop citizen service
- Establishment of regional goverment
Database establishment Interconnection with e-
commerce foundation
Biz Model development other regional
government
Diverse e overnment
g
-

37. e-Government Concept
Hasil Monitoring
Konsep ini belum tampak
terimplementasi

38. Project Framework and Business Model
Hasil Monitoring
Project Implementer kurang
melibatkan local partner. Namun,
sudah ada SDM fresh graduate yang
direkrut Badan Otorita Batam untuk
menjadi perantara dengan user di
Badan Otorita Batam
Pihak PDSI (Divisi TI Badan Otorita
Batam) belum mau melibatkan terlalu
banyak dalam kegiatan proyek ini.

39. Business Service Model
Hasil Monitoring
Pihak kontraktor telah sejak awal
salah persepsi tentang proyek ini
Scoping yang tidak pernah
disinggung di hasil kerja konsultan:
Immigration registration.
Local taxes
Kemungkinan penamaan e-Gov telah
menimbulkan kesalahan persepsi ini.

40. System Configuration
Project scope
Local
Local Public
Public St at e-Ow n
St at e-Ow n Finan cial
Fin ancial
Governm ent
Gover nm ent Entterprises
En er prises
Depar t m ent IInst it uttions
nst it u ion s Corporat ions
Corporat ion s IIn st it u ttions
nst it u ion s
Hasil Monitoring
Depart m ent
E- Municipalit y E- Governm ent
Gover nm
e- Por t al e- Adm inist rat ion
r at e- Public
Kontraktor hanya menyalin langsung
I nf or m at ion
Residen t s
Regist rat ion
Local Tax es
GAI
Access
I n f orm at ion
definisi e-Government di praktik
nf or m
I nf o Ser vice
Service Analysis
An alysis internasional.
Veh icles Buildin g
Bu ilding
Regist rat ion Regist rat ion I
N
Part icipat ion GAI T
Plaza e- Adm inist rat ion
r at
Bu siness
Business
Regist rat ion
Land
Regist rat ion
for
Local
Gov -
E
R
Posisi e-Administration di lingkup
Person alizat ion
Ern -
Er n
m ent F
A
Vehicles
Regist r at ion
rat
Batam –e-Gov dan lingkup e-Gov
C
E Busi ness
Business
tidak dipahami oleh kontraktor
e - Managem ent Regist r at ion
rat
civil appeal
Of f ice
fice Pu blic Fin ance
Public Fi nance Local Tax es
Residents
HRM Regist r at ion
rat

41. Hardware Configuration
e-Administration
AP Server BATAM
I nt ernat ional
Dom est ic ISP1 e-Municipality
Back bone
Back bone Db server
DB Server
ISP2
e-Management AP
ISP3 Server
Router
L4 Switch L4 Switch SAN Switch
Portal AP Server
Firewall Firewall
Storage
Tape Library
L4 Switch L4 Switch
L2 L2
Switch Switch
L2 Existing PC
Switch
행정업무용 PC
행정업무용 PC
User PC
IDS
Backup
Server
IDS
Web Server
DMZ ID Card
Workstation

42. Software Configuration
e-Administration Server DB Server
Firewall
Backup S/ W Backup S/ W
FireWall Engine Document Research Document Research
Device Device
Solaris Cluster S/ W DBMS Cluster S/ W
TCP/ IP WAS DBMS
UNIX UNIX
TCP/ IP TCP/ IP
e-Management Server
IDS
G/ W, Mail, HRM Backup Server
Data Analysis Engine Backup S/ W
Sense Backup S/ W
Cluster S/ W
Solaris Document Research
UNIX
Device
TCP/ IP Cluster S/ W
TCP/ IP
WAS
UNIX
TCP/ IP
e-Portal Server
e-Portal Server
WEB Research Search, Mail ,
Device Personalization, CMS
Engine
Backup S/ W
Web Server Document Research
Device
AIX Cluster S/ W
WAS
TCP/ IP UNIX
TCP/ IP

43. Conceptual Diagram for IT Center
Conceptual Diagram for IT Center
Major Components Major Facilities
IT Service Public Relations Research &
Center Development Room e-Library
IT Center
Data
Data Room
Center
6 Computer Training Rooms
2 Lecture Rooms
IT Training Facilities
Conference hall (120seats)
IT Training Study Room
Center
72 Guest Rooms (120 beds)
Accommodation
Restaurant (60 seats)

44. Diagram of proposed IT Center
I T Training Cent er
I T Service Cent er
Dat a Cent er

45. Basic Configuration
Internet
World
(ISP) Office
Switch
T3/E3
Firewall Router
Users
•••••
Data Firewall VoIP Phone
Server Gateway
Load Office
Application Balancing L4 Switch
Server
•••
Switch
Workgroup
Hub
Users
BATAM
BATAM
e-Gov
Region
Office
Office NMS SMS
Server Server

46. Summary of M-Portal Implementation
PR on blueprint of Municipality
• PR on blueprint of Municipality directions
PR on - & long -term policy
• PR on mid- & long-term policy directions
mid
Municipalit y
BATAM
Schedule of events & introduction
• Schedule of Municipality events & procedure
Administrative guide and handling introduction
Municipality
PR • Administrative guide and handling procedure
BATAM s own contents(Travel information)
’
• Open a forum where expert groups can
• Municipality’s own contents(Travel information)
have a talk one another.
• Establish a structure for utilizing info,
through which key contents of each
subject of excellent forum can be reflected
on policy making.
Represent at ive
Representati ve
Repr esent
Representative
• Provide the function of survey on national
issues among expert groups and the Window of
Window
Wi ndow of
analysis. e -BATAM y
e- Municipalit
-
• Service of offering info, in which
e Governm ent
Additiional
Addit ional
Addit onal each group is interested
• Provide a personalizing service,
커뮤니티
Com m unit y
Community Ser vice
S ervice
Servi ce through which users can manage
I nf or mation
Inform ati ion
at on sites they are interested in.

47. Diagram of M-Portal Implementation Concept
MunicipalityBATAM)
Municipality(BATAM)
((
BATAM e-government
Guidance
M - Port al
Ent erprises
Ent erprises Civil appeal Administ rat ive Gat ew ay
Guide I nfo Service
e-government
e-Municipality
e-Municipalit y
Personalizat ion Applications
Applicat ions
Applications
I nfo Service I nfo provision
Resident s
Resident s Part icipat ion Addit ional
Plaza I nfo
구축 및
관리

48. M-Portal Implementation Plan
Key I ssues & Requir em ent s
I m plem ent at ion Plans
 User-oriented service providing info on administrative
Electronic Administration Service
guide and administrative handling procedures and Elect ronic Adm inist rat ion Service
Design customized service satisfying various demands of administrators,
additional info Design into account the convenience andvarious demands use of information.
taking customized service satisfying a comprehensive of administrators,
Establish specialized portal site by adopting merits of genera l information.
taking intoaaccount the convenience and a comprehensive use of portals based
 Meet the needs of specialized portal site Establish a specialized portal site by adopting merits of generalgovernment
on a smooth integration of information and those of BATAM e - portals based
on a smooth integration of information affairs.
portal suitable for handling administrative and those of e-Municipality portal
 Provide the function of a window for data collection for suitable for handling administrative affairs.
deciding advanced policy making
Com m unit y Plaza Ser vice
 Require a function that can contribute to raising popular Prepare a forum plaza for opening and managing forums to listen to voices
voices on major issues of each expert group in Open Plaza. of experts and participating in related areas.
Provide a bulletin board where experts can share information and
Service of providing various customized contents
Ÿ Service of providing various customized contents Participation Plaza Q&A.

Ÿ Customized management ofof content and service for public

Customized management
content and service for public Cust om ized Service
- Provide My Page Function that enables members to manage their personal
officials, Municipality-invested corporations, and private
officials, BATAM invested corporations, and private information, including schedule management, bio rhythm, and contents of
companies interested areas.
Offer the function of systematically classifying and indexing tailored
information
Additional Ser vice && System Requirements
Addit ional
Service Syst em Requirem ent s
 Need a function of providing info on diverse policy and
related materials.
Archive offering data like policy materials, policy research tastasks,
 Archive offering data like policy materials, policy research ks,
 Secure management of personal information through BATAM publications, and and speeches
municipality publications, speeches
security and authentication Design taking into account confidentiality and authentication methods
 Design taking into account confidentiality and authentication me
in terms of administrative information

49. Overview of Business Registration Admin.
Implementation
Business Business Pr ovide
inf orm at ion infor m at ion on
inf or
I nf or m at ion business
r et r ieval
ret Shar ing
Sharing t hr ough t he
hrough
m anagem ent m anagem ent G- Por t al
Provide st at ist ics and
Pr ovide
Biz. data dat a on businesses
creation/mgmt.
Provide dat a linkage ser vice
Pr ovide