1. Listening to the Customer: Using Assessment Results to Make a Difference
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5. Affect of Service - Employees who instill confidence in users -1.84 Library as Place - Library space that inspires study and learning -1.7 Information Control - Easy-to-use access tools that allow me to find things on my own -1.64 LibQUAL+ 2003/2004 – Service Adequacy Scores North Miami - Undergraduates
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8. Charlotte Campus – A New Library Strategic Plan Goal 3 Create a library focused upon the idea of continual assessment which views the entire academic community as key customers. Enhanced preparation for re-accreditation will serve as an inevitable byproduct of this goal.