Rays ShoreTel Nemertes Research 2010

Nemertes Research 2010 Recognizing IP telephony top solution providers TecCon Receives Top Honor - 2010 ShoreTel Circle of Excellence Award August 3, 2010 – TecCon today proudly announced it has received ShoreTel’s 2010 Circle of Excellence Award. ShoreTel, Inc., the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), recently announced its 2010 Circle of Excellence award winners at its annual partner event. Chosen from 800 worldwide partners, the Top Ten Award recipients are recognized for their exceptional achievement in both customer satisfaction and revenue excellence. A Circle of Excellence award is the highest honor ShoreTel bestows upon a partner. “ Customer delight is paramount to all TecCon employees.” – Bob Darling, President

Nemertes Research ,[object Object],[object Object],[object Object],[object Object],[object Object]

2010 Results: ShoreTel rates highest across the board ShoreTel Cisco Avaya Mitel

2010 Overall: ShoreTel beats ALL competitors ShoreTel

[object Object],[object Object],[object Object],2010 Highlights from PilotHouse Award Report

[object Object],[object Object],2010 Highlights from PilotHouse Award Report ,[object Object],[object Object],[object Object],ShoreTel is the winner with an impressive 4.22 overall score

Increasing Feedback from Large Customers ,[object Object],[object Object],[object Object],[object Object]

2010 Results: Technology Category ,[object Object],[object Object],[object Object],[object Object],[object Object],ShoreTel wins with a 4.33 score

2010 Results: Customer Service Category ,[object Object],[object Object],[object Object],[object Object],[object Object],ShoreTel wins with a 4.10 score

2010 Results: Value Category ,[object Object],[object Object],[object Object],[object Object],[object Object],ShoreTel wins with a 4.24 score

Quotes from report: Brilliantly Simple ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quotes from report: Ease of… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quotes from report: The Best Choice ,[object Object],[object Object],Survey Respondents: “ They are sterling relative to their peers.” “ It came down to Avaya vs. ShoreTel. We went with ShoreTel and it was the best decision we ever made. I cannot say enough good about ShoreTel.” ,[object Object],[object Object]

Nemertes analysts ,[object Object],[object Object],Robin Gareiss Robin is the Executive Vice President and Senior Founding Partner for Nemertes Research, where she oversees research projects and direction, conducts strategic seminars, develops cost models, and advises leading enterprises, vendors, and carriers. Nemertes analysts may be contacted at research@nemertes.com. 888-241-2685 Irwin Lazar Irwin is the Vice President for Communications Research at Nemertes Research, where he develops and manages research projects, develops cost models, conducts strategic seminars and advises clients. His background is in network operations, network engineering, voice-data convergence, and IP telephony. Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in the enterprise in areas including VoIP, unified communications, Web 2.0 initiatives and social networking.

PilotHouse Awards Historical perspective ShoreTel’s 7 th consecutive win

Nemertes Research year 1: 2004 ShoreTel Cisco Nortel Avaya

Nemertes Research year 6: 2009 ShoreTel Cisco Nortel Avaya Mitel

Thank you For more information or to schedule a ShoreTel demo please contact Ray Mullen at 303.241.9120 or ray.mullen@teccon.net

Rays ShoreTel Nemertes Research 2010

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