Akili’s project management process includes project phases where the client’s new IT business solution is formally introduced and adopted through organizational change management training techniques.
2. COMPETELIKENEVERBEFORE
Organizational Performance Improvement
Companies typically implement “change” for the purpose of driving
improvements in organizational performance.
• Objectives typically include:
• Cheaper – Lower cost
• Better – Higher quality
• Faster – Less time
• Customer Satisfaction – Happier customers
• Quality of Work Life – Happier employees
The only way to accomplish these goals is to change the way people work.
• This means changing your business processes:
o What is done
o How it is done
o Who does it
o When it is done
• This always creates organizational disruption.
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3. COMPETELIKENEVERBEFORE
How Akili Defines OCM
OCM is…
• A conscious, deliberate, and collaborative effort to…
o proactively help people (individuals, groups, and departments)
understand and choose to embrace, as quickly as possible, the…
− organizational,
− procedural, and
− technical
o changes that will be introduced with the implementation of any change
solution;
o and to accomplish that objective with the least possible degree of
disruption to business operations.
Why? Because disruption is expensive.
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4. COMPETELIKENEVERBEFORE
OCM Pursues Balanced Solutions
Aligned
& Balanced
Change
People
ProcessTechnology
The Iron Triangle of Success
Akili focuses on business needs as much as technical needs. Our projects are not
deemed complete or successful until the stated technical and human objectives
have been met.
Akili’s logo reflects our
commitment to the delivery
of balanced solutions.
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5. COMPETELIKENEVERBEFORE
Value Proposition
OCM is about success and survival
• It’s not just about “soft stuff” or “touchy feely” – That notion is false!
• It’s about Organizational Agility
o The best adaptors survive
• It’s about achieving your technical and human objectives
o Success = Implementations are On-time and On-budget
Akili’s approach to CM is a best practice methodology focused
on that goal.
We achieve that by promoting…
• Strong Sponsorship
• High Collaboration
o (Leadership, End Users, IT & IT Partners)
• Vigilant Listening
• Leverage good tools to provide constant and timely delivery of Great
Information
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Quickly & Effectively = Competitive Advantage
6. COMPETELIKENEVERBEFORE
Value Proposition – Adoption & Usage
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Adoption Usage Benefits
Adoption Usage Benefits
Why does Change Management matter?
• We assert that it’s about Realized Benefits!
• The people dependent portion of Project ROI
• …because 75% to 100% of the benefits you expect to realize from change
initiatives depends directly upon employee adoption and usage!
Lost
Opportunity
Realized
Benefits
7. Akili’s Engagement Methodology
Our Approach Incorporates Prosci’s ADKAR & 3-Phase Models
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DA K A R
Enablement Zone
Blueprint
Project
Prep
Realization
Final
Prep
Go-Live
Planning
for
Change
Managing Change Reinforcing
Change
Strategy Plans Measures
Phase 1 Phase 2 Phase 3
Individual
Change
Organizational
Change
Extended Engagement Zone Engagement Zone
Awareness Desire Knowledge Ability Awareness
