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CleanAir Commuter Challenge
Program Implementation Guide
Chicagoland Bicycle Federation and IIT Institute of Design, Spring 2008
Contents
Project Objective, 3
Research Findings, 4
Concept Proposal, 9
Concept Validation, 21
Implementation Proposal, 26


Appendix, 32




CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation   2
Project Objective
Organization                                                     Goal/Objective
                                                                                               Our goal is to
    C40 Initiative, CMAQ                                          clean air
                                                                                               help potential
    City of Chicago, CATS                                         reduce emission of VOCs      cyclists overcome
                                                                                               barriers and begin
    CDOT Bikes, CBF                                               increase bike modesplit      commuting by
                                                                  • get Chicago travelers to
                                                                    commute by bike
                                                                                               bicycle.
                                                                  • get bike commuters to
                                                                    ride more frequently
CMAQ = Congestion Mitigation and Air Quality Act
CATS = Chicago Area Transportation Study
CDOT Bikes = Chicago Department of Transportation Bike Program
CBF = Chicagoland Bicycle Federation
VOCs = volatile organic compounds known to form pollution
bike modesplit = percent of traelers commuting by given mode


CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                           3
Research Findings

The encouragement, advice and companionship
of avid bike commuters can provide potential cyclists
with the support they need to shift.




CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation   4
Primary Research | Understanding barriers to bike commuting

           What do Chicago travelers need to try bike commuting?

                                    community
                                                                                                 Need to recognize utility of bike                 Need to feel emotionally and
             RECOGNIZE                              FEEL SOCIALLY
             UTILITY                                COMFORTABLE
                                                                                                 for transportation.                               socially comfortable as a cyclist.
                                                                                                 • Assumption that bike is slower.                 • Potential cyclists can worry about
                                                                                      • Drivers seldom acknowledge the cost             perceptions of others at the o ce.
                                                                                      of insurance, maintenance, gasoline, and          • Lack of know-how and/or existing bike
                                                                                      buying a car in its totality.                       culture can prevent new cyclists from
                                                                                                                                          feeling welcome.
                                                                         intangible


                                   FEEL SAFE                                          • Complacency in current mode of
tangible




                                    ON THE                                              transportation, do not consider biking.
                                     ROAD
                                                                                      • Available information on cycling comes
                                                                                                                                                  Need to connect cyclist to
                                                                                        can appear biased.
                                                                                                                                                  personal values.
                                                                                                                                                  • Individuals have more interest in
             FEEL                                     CONNECT TO                                   Need to feel physically              bike commuting when it connects to their
             PHYSICALLY                                 PERSONAL                                   comfortable on the road.             personal values.
             COMFORTABLE                                  VALUES
                                                                                                   • New cyclists are unaware of tips
                                     individual
                                                                                      and tricks to make biking easier (i.e. comfort-
                                                                                      able pants, fenders/panniers, appropriate bike,              Need to feel safe on the road.
                                                                                      dollar bill in the tire, submersing tube to find              • Percieved danger on the road is
                                                                                      a leak).                                                     the most common reason people
                                                                                                                                        say they don’t commute by bike.
                                                                                                                                        • False perception of danger is corrected
                                                                                                                                        through experiencing the roads first-hand.




           CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                                                                                      5
Primary Research | Solving for potential cyclists needs

           How do existing initiatives fulfill these needs?

                                    community

             RECOGNIZE                              FEEL SOCIALLY                         Existing initiatives
             UTILITY                                COMFORTABLE
                                                                                          in Chicago and
                                                                                          worldwide favor
                                                                                          physical solutions
                                                                                          that serve the
                                                                         intangible


                                   FEEL SAFE
tangible




                                    ON THE
                                     ROAD
                                                                                          community as a
                                                                                          whole.

             FEEL                                     CONNECT TO
             PHYSICALLY                                 PERSONAL
             COMFORTABLE                                  VALUES                          Our opportunity
                                     individual
                                                                                          lies in creating a
                                                                                          solution that serves
                                                                                          the social and
                                                                                          emotional needs of
                                                                                          the individual.


           CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation             6
Primary Research | Solving for potential cyclists needs


                                      “This guy’s t-shirt said ‘Save $10,000 by sitting on your
                                      ass.’ I asked him about it and he told me to switch to bike
                                      commuting. I thought, ‘Hey, I should really do that.’”
                                      Mark, 10.23.07 interview madison_a02, 01.59.00

Mark now delivers co ee by
bike for a living in Madison, WI.



The social and emotional needs of individual cyclists are best addressed by
connecting them to the personalized support of experienced cyclists.

             Need to recognize utility of bike for                               Need to feel physically                    Need to feel safe on the road.
             transportation.                                                     comfortable on the road.
                                                                                                                             Easing transition to street riding
          Understanding benefits through                                       Learning tips and tricks from                  with rider companionship.
the explanation of an enthusiastic cyclist.                         those who’ve used them.                       Riding in a group or with a trusted friend
Next to first-hand experience, the most                              Experienced cyclists hold a wealth of         or co-worker eases a new cyclist into street
e ective transmission of information on the                         information that can be passed down to        riding. Experienced cyclists can explain how
benefits of cycling comes from a trusted friend                      mentees through example, co-experience        to navigate the city, how to communicate with
or coworker.                                                        or suggestion. Real, tangible information     drivers and other cyclists, and how to prepare
                                                                    and the ability to ask questions also makes   yourself for road and weather conditions.
                                                                    inexperienced feel welcome and builds
                                                                    confidence as a cyclist.


CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                                                                          7
Primary Research | Solving for potential cyclists needs

                                                                                                                      Dayo counts all
                                                                                                                      the friends he’s
     “I try to get people into it. . . and not from a commuting standpoint                                            gotten to start
                                                                                                                      cycling. He
                                                                                                                      especially enjoys
     [since everyone lives close to campus]. They always say, ‘Oh, Dayo,                                              the competitive
                                                                                                                      and athletic
                                                                                                                      aspects of biking.
     you seem so fit.’ I just say, ‘I bike. Do you bike?’”
     Dayo, 10.23.07 interview madison_v01, 09.29.00




The social and emotional needs of individual cyclists are best addressed by
connecting them to the personalized support of experienced cyclists.

             Need to feel emotionally and                                        Need to connect cycling to
             socially comfortable as a cyclist.                                  personal values.

            Connecting with other cyclists.                                    Learning about biking from
Creating a welcoming environment for new                            someone who understands your values.
cyclists is crucial to increasing ridership.                        In order to explain to a potential cyclists
By leveraging existing communities or                               what bike commuting may mean to them, or
interpersonal relationships, the need to identify                   where it adds value in their life, we need to
with the larger Chicago bike community                              understand their individual situation. No one
becomes less important.                                             can do this better than those who are close
                                                                    to the individual or who understand their
                                                                    circumstances in terms of health, image, and/or
                                                                    politics.

CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                                              8
Concept Proposal

The CleanAir Commuter Challenge is a year round
program designed to encourage travelers
to commute by bike.




CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation   9
CleanAir Commuter Challenge | Phase 1

PHASE : PROMOTE TEAM                                                PHASE : INCREASE        PHASE : INCENTIVIZE
BUILDING + COMMUNITY                                                SUPPORT FOR TEAMS       SUSTAINABLE COMPANIES
   Goal
   Make enhancements to the existing Bike
   Commuter Challenge that focus on team-
   building and engaging participants.

   Action
   1. Shift the existing Bike Commuter
   Challenge to a point-based system.
   2. Reward participants for helping
   teammates with advice, maintenance and
   encouragement.
   3. Launch simple Facebook application
   to assist in logging/tracking progress and
   creating community.

   Resources + timeframe
   Enhancements = immediate, no cost
   Facebook application = 1 year, low cost




CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                           10
Phase 1 | Promote Teambuilding + Community

Simple enhancements will be made to the existing Chicago Bike Commuter Challenge
to reward team support and increase engagement.

Shift the existing Bike Commuter Challenge                                              Reward participants for helping
to a point-based system.                                                                teammates with advice, maintenance and
• Connect participation to environmental good.                                          encouragement.
• Make challenge more engaging and                                                      • Engage experienced riders in the Challenge
competitive for all riders - especially the                                             beyond their regular commute.
experienced.                                                                            • Create a community of support within teams.
• Provide better estimate of CO2 reduction
based on average trip length in Chicago.


                                                                                                                                            advice = 1pt
                                                                                                                                       57

                  Organization                                   car trips eliminated
                  Public Agency - 500+
                  City of Chicago - Chicago Dept of Transportation              1233
                  US EPA                                                         756
                  Chicago Public Schools Central O ce                            398
                  Chicago Public Library                                          89                                                                                  Help! I
                                                                                                                                                                      got a fla
                                                                                                                                                                               t
                  U.S. Railroad Retirement Board                                  43                                                                                  a block
                                                                                                                                                                     west of
                  DuPage County Government                                        22                                                                                 work!
                                                                                                                                                                     - J
                  Public Agency - 100-499
                  City of Chicago--Department of Environment                     250
                  Chicago Metropolitan Agency for Planning                       198
                  Village of Lombard                                              62                           Points are tallied to
                                                                                                              include work trips,
                 BCC reporting will shift from % of company                                                  outside trips and                             maintenance = 1pt
                 participating to number of car trips eliminated.                                           teammate support.



CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                                                                                          11
Phase 1 | Promote Teambuilding + Community

 Profile edit                       Friends       Inbox (1)                                          home account privacy logout          Facebook application facilitates team
            CACC Home                   Team Home          Rider Home           Leader Board    Cyclist Support                          interaction and engagement while
            CleanAir Commuter Challenge June 2009
            accenture avengers                                                                 Team Members (52)             More
                                                                                                                                         spreading awareness.
                                                        Chicago Rank: 11th
                          >                             Total Trips: 1,520
                                                                                                                                         Team and personal pages track individual
                     accenture                          Top Rider: Sarah Gallop
                     avengers                           Mentor Bonus: 112
                                                                                               Rank: 1st   Rank: 13th Rank: 41st
                                                                                                                                         and team progress, host communication, and
                                                        Total Points: 1632
                                                                                               Trips: 38   Trips: 28  Trips: 34          compare team, city and national rankings.
                                                                                               Mentor
                   Join this team!           Recruit a co-worker!                                                                        • Facilitate team management, communication,
                                                                                                                                         motivation and the sharing of knowledge.
          Team Stats
                                                                                                                                         • Personalize CACC experience.
                         Only 13 days left to ride!
                                                                                                                                         • Encourage establishment of goals.
                  2500




                                                                                               Rank: 3rd   Rank: 37th Rank: 16th
                                                          Lead                                 Trips: 31   Trips: 20  Trips: 22
                                                          1,989                                                                          • Conveniently provide all CACC-related
                                                                                               Message team!
                  2000




                                                                                   Goal                                                  information in one location.
                                                                                   2,184
                                                                                               Team Captain
                  1500




                                                           Today                                                  Alex Cheek
                                                           1,632                                                                                              Switch to “Rider Profile edit Friends    Inbox (1)
                                                                                                                  Level 1 Mentor
                  1000




                                                                                                                  Mentor Bonus: 14                         Home” to log miles
                                                                                                                                                           and track personal
  Points Earned




                                                                                                                  Message!                                                        CACC Home    Team Home     Rider Home         Leader Board    Cy
                                                                                                                                                         progress and ranking
                  500




                                                                                                                                                       amongst team, city and
                                                                                                                                                         national participants.
                           2   4    6   8    10 12 14 16 18 20 22 24 26 28 30                                                                                                  Sarah Gallop                                                     Tea
                     June 2009                                                                 Cheered On by:                More
                                                                          Set team goal!                                                                                                             Chicago Rank: 23rd
                     Chicago Rank: 11th                                                                                                                                                              Team Rank: 1
                     Points This Competition: 1,632
                     Points This Week: 272                                                                                           “Team Home” allows
                                                                                                                                                                                                     Total Trips: 38
                                                                                                                                                                                                     Mentor Level: 3                              a
                     Mentor Bonus: 112
                     All Time Points: 13,760
                                                                                                 Susan
                                                                                                 Curtis
                                                                                                             Todd
                                                                                                             Levy
                                                                                                                          Chris
                                                                                                                          Ory
                                                                                                                                     teammates to monitor
                                                                                                                                     cumulative progress
                                                                                                                                                                                                     Mentor Bonus: 33
                                                                                                                                                                                                     Total Points: 71
                                                                                                                                                                                                                                                  a
                                                                                                                                     against other teams
                                                                                                               Cheer them on!        in the city and                                                                                           Chic
                                                                                                                                     nationwide. The page                                                                                      Tota
          Tell the Office! Message accenture!
                                                                                                                                     also brings together all                 Log Your Trips
          Team Wall
                                                                                               Burned by:                    More    teammember profiles
          Displaying 10 of 76 posts                                                 see all                                                                                    Number of Trips                                                  Ab
                                                                                                                                     and allows members to
                     Write something on the accenture avengers’ wall...                                                              communicate via “The                      Date Trips Taken                     Update Your Stats!
                                                                                                                                                                                                  mm dd   yyyy
                                                                                                                                                                                                                                               I’m
                                                                                                                                     Wall.”                                                                                                    Who
                                                                                                                                                                                                                                               artis
                                                                                                                                                                              Your Stats                                                       I’m p
CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                                                                                                                                                12    and
                                                                                                                                                                                     Only 13 days left to ride!                                exce
                                                                                                                                                                               250




                                                                                                                                                                                                                                               out a
                                                                                                                                                                                                                                               arou
Phase 1 | Promote Teambuilding + Community

Knowledge sharing and gift giving supplement                                                                 Profile edit      Friends           Inbox (1)                                         home account privacy logout


community building and communication.                                                                           CACC Home              Team Home       Rider Home        Leader Board        Cyclist Support
                                                                                                                CleanAir Commuter Challenge June 2009
                                                                                                               Topics                                       City Riding
Tips and Tricks Library.                                                                  Tips and tricks
                                                                                                                                                            Tips From the Community
                                                                                         are posted to a        Maintenance
• Provide low-commitment transitional step for                                           well-organized         Safety                                      Displaying 6 of 112 posts                                       see all
                                                                                                                Gear
experienced cyclists to engage in program                                                      library for
                                                                                                                Purchasing
                                                                                                                                                                         Unless your bike can fly, avoid taking the Props: 4
                                                                                             bike-related                                                                Lakeshore path mid day and on weekends. Details
• Easy to navigate.                                                                         information.        City Riding                                              You’re more likely to have an accident with
                                                                                                                                                                                                                     Thanks!
                                                                                                                Social                                                   a pedestrian than a car.
• Unique, first-hand information from CACC                                                                                                                   Mentor (3)
participants worldwide.                                                                                        Keyword Search                                            If you’re coming into the city from the       Props: 7
• Build database of information to be tapped in                                                                                                                          north side, Lincoln to Wells is the most      Details
                                                                                                                  What do you want to know...                            “cyclist friendly” route. Dedicated bike
creation of website.                                                                                                                                                     lanes the whole way.
                                                                                                                                                                                                                         Thanks!

                                                                                                                   Search!
                                                                                                                                                                         Riding with a friend to work increases your Props: 1
                                                                                                                                                                         visabililty on the road.                    Details
Team Messages, Cheering, Strawberry and                                                                        Contribute
                                                                                                                                                                                                                         Thanks!

Raspberry Gifts.                                                                                                                                            Mentor (1)
                                                                                                                Earn mentor points by
• Facilitate communication between team                                                                         contributing information.
                                                                                                                                                                         How can I turn left at a three way            Props: 9
captain, team members and company                                                                               1 contribution = 1 point                                 intersection without risking my life?         Details

• Encourage team members by cheering them                                                                       (Your mentor bonus increases
                                                                                                                when other cyclists find your
                                                                                                                                                                                                                         Thanks!


on, burning them with a strawberry, or razzing                                                                  contribution helpful.)                      Mentor (1)

them to keep up the pace.                                                                                        Step 1: Share with us                                   What’s the best way to deal with the          Props: 2
                                                                                                                  Your wisdom here...                                    aggressive riders on Milwaukee? I’m just      Details
                                                                                                                                                                         not that fast.                                  Thanks!
                                                                                   Gifts are given
       Cheer me on!              Try and stop me!             Razz me!             to and from
                                                                                                                                                                         I usually stay at work pretty late and have   Props: 4
                                                                                   team members                                                                          to ride home in the dark. Which streets       Details
  Recently Cheered On by:               Recently Razzed by:                        to increase                                                                           have the best lighting?                         Thanks!
                                                                                   team support                  Step 2: Apply a tag
                                                                                   engagement                        Maintenance
                                                                                   throughout the                    Safety
                                                                                                                     Gear
                                                                                   event.
                                                                                                                     City Riding
                                                                                                                     Other New tag...

     Irene     Randy                      Joseph       Kassandra         Gabriel
     Chong     McDonald                   Barthelt     Cole              Biller                                     Share!



CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                                                                                                                                             13
CleanAir Commuter Challenge | Phase 2

PHASE : PROMOTE TEAM                                                PHASE : INCREASE                                 PHASE : INCENTIVIZE
BUILDING + COMMUNITY                                                SUPPORT FOR TEAMS                                SUSTAINABLE COMPANIES
                                                                       Goal
                                                                       Make participating in the CleanAir
                                                                       Commuter Challenge easier to manage
                                                                       and more accessible, expanding its
                                                                       potential user base.

                                                                       Action
                                                                       1. Launch comprehensive CACC website,
                                                                       which includes mapping capabilities and a
                                                                       comprehensive information source.
                                                                       2. Integrate information and registrants
                                                                       from Facbook application.

                                                                       Resources + timeframe
                                                                       Website = begin after general acceptance
                                                                       of Facebook application and base of
                                                                       information is created, requires additional
                                                                       funding, management and development




CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                                                    14
Phase 2 | Increase Support for Teams

CACC website increases usability,
accessibility for participants.
                                                                                                                                                                                          A
Build on the information collected and functionality
                                                                                                                                                                                                          CleanAir Commuter Challenge
provided through the Facebook application to launch the
destination for the CACC program.                                                                                                                                                CACC Home     Team Home     Rider Home   Leader Board   Cyclist Support                Search Site

• Use Facebook community to market national expansion,                                                                                                                           E-Mail        Password     Log In
creating exponential organic growth.
• Incorporate informal tips and tricks collected in Facebook                                                                                                                       Connecting Experienced and Inexperienced Cyclists Nationwide.
application.
• Additional functionality such as wayfinding features and
forums launched to further support cyclists.                                                                                                                                                                                                               1. Register
                                                                                                                                                                                                                                                           2. Start Riding
                                                                                                                                                                                                                                                           It’s that easy.
Invite continued                                   Pro le edit   Friends   Inbox (1)                                                        home account privacy logout
                                                                                                                                                                                                                                                            Sign up!
participation after
                                                                                   Sarah Gallop




initial weeklong event
with ongoing short
competitions.                                                                                      2




• Maintain Bike Week
                                                                                                        Andrea Small
                                                                                                        Jessica Crane




momentum while gaining                                                                  CleanAir Commuter Challenge
                                                                                        Hi, I ride for the accenture avengers                                    Check me out!
                                                                                                                                                                                   The CleanAir Commuter Challenge is a
nationwide participation.                                                                      >
                                                                                                                                                           Sarah Gallop
                                                                                                                                                           Level 3 Mentor
                                                                                                                                                                                   year round program designed to encourage
                                                                                          accenture
                                                                                          avengers                                                                                 travellers to commute by bike.
• Keep competitive                                                                      Team Captain: Alex Cheek                     Team Rank: 1



motivation over extended
                                                                                        Team Members: 52                             Chicago Rank: 23rd
                                                                                        Total Trips: 1,520
                                                                                        Mentor Bonus: 112
                                                                                        Chicago Rank: 11th
                                                                                                                                     Trips This Week: 6
                                                                                                                                     Total Number of Trips: 38
                                                                                                                                     Total Mentor Bonus: 33
                                                                                                                                                                                   Easy to Participate                Connect with Cyclists                RIde for Sustainability
                                                                                                                                                                                   Now, it’s e ortless to sign-       Whether in your own                  Every trip you log equals
period of time.                                                                               Cheer me on!                      Try and stop me!            Razz me!
                                                                                                                                                                                   up, join a team, log and           o ce, or in a city across            one less car on the road.
                                                                                       Recently Cheered On by:                       Recently Razzed by:


                                                                                                                                                                                   track your performance,            the country, connect with            By riding for clean air,
                                                                                         Irene         Randy                            Joseph       Kassandra     Gabriel
                                                                                                                                                                                   contribute to the                  other riders to teach,               we can work together to
                                                                                         Chong         McDonald                         Barthelt     Cole          Biller
                                                                                                                                                                                   community, cheer on your           learn and inspire.                   reduce carbon emissions
                                                                                                                                                                                   teammates and compete to                                                on a large scale.
                                                                                                                                                                                   be the most sustainable

CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                                                                                                                                                                                              15
Phase 2 | Increase Support for Teams

Comprehensive knowledge base                                                                                                                 Cyclists can map their
                                                                                                                                             route based on time,
                                                                                                                                                                        541 W. Demming, Chicago IL
                                                                                                                                                                        Where you are
                                                                                                                                                                                                                  350 N. LaSalle, Chicago IL
                                                                                                                                                                                                                 Where you want to go
                                                                                                                                                                                                                                                         Map My Route!

                                                                                                                                             safety or the advice of
and wayfinding features provide                                                                                                               experienced cyclists.
                                                                                                                                                                         Most Direct        All Bike Lanes        Recommended                  Print | Save to profile | Recommend this route

                                                                                                                                             The community can
greater cyclist support.                                                                                                                     further assist each
                                                                                                                                             other by adding
                                                                                                                                             location specific tips to
Forums, route mapping and instructional videos begin to                                                                                      the map. This feature
                                                                                                                                             can be toggeled on
connect experienced and inexperienced cyclists in a more                                                                                     or o , along with the
meaningful way.                                                                                                                              location of bike racks
                                                                                                                                             and bike stores.                                                                                                 Watch out for the cars
• Route mapping feature helps to increase new cyclists’ self                                                                                                                                                                                                  merging onto LaSalle right
                                                                                                                                                                                                                                                              here. Because the merger is
su ciency, while continuing to encourage interaction from                                                                                                                                                                                                     so far to the right, they’re not
                                                                                                                                                                                                                                                              expecting bikes to continue
the larger community.                                                                                                                                                                                                                                         south on Clark.
• Forums provide new cyclists with the opportunity to have
their concerns addressed directly.
• Video tutorials (both CACC and community supplied)
address cyclist concerns in an engaging format.

 CACC Home            Team Home            Rider Home          Leader Board          Cyclist Support
                                                                                                                      Forums encourage
                                                                                                                      a dialouge between
 Maintenance Forum                                                                                           back                                                                                            Show Hide
                                                                                                                      cyclists, providing
 Help with flats. Please!                                                                                                                                                    Tips from the community                       Submit a tip!
 Displaying 6 of 13 posts                                                                                  see all    new cyclists with
                                                                                                                      information that is                                   Lock your bike here
             Got a hole in my tube the other day (3rd time in a week!) and I couldn’t figure out
             where it was. Any suggestions? I run a pretty tight schedule and lost time means                         directly relevant to                                  Get maintenance here
             I’m late for work.
                                                                                                                      their concerns.
             BarbraP, 4:53pm 12/03/07

                            Try pumping air into the tube until it’s stretched tight. You can usually hear air
                            leaking, but if not, try running your hand around the tube to feel it.
                            If you get a remote location, you can rub saliva over the hole or push it under                                                             Locking Your Bike
                            water (like in an office fountain). You’ll see bubbles.                                                                                                                                             Short videos are
                            I usually mark it with a pencil immediately so I don’t have to go through the                                                                                                                     provided, addressing
                            trouble again later. Hope that helps!
                                                                                                                                                                                                                              the topics that new
                            fatniu, 8:49pm 12/04/07
                                                                                                                                                                                                                              cyclists are most
                            Good advice fatniu! I agree. Jenny, if you’re getting flats that often, you                                                                                                                        concerned with. The
                            may want to do some preventative stuff like:
                            1 - keep tire inflated to max (it’ll repel sharp objects)                                                                                                                                          community has the
                            2 - get wider tires                                                                                                                                                                               opportunity to help
                            3 - they sell puncture-proof tire liners that go between the tire and tube
                            4 - switch your front and back tires. it’s a pain . . . but the back tire wears faster,
                                                                                                                                                                                                                              build the video library.
                            so if you alternate them, they’ll last longer. Good luck!
                            MrIdo, 4:53pm 12/03/07
                                                                                                                                                                                                00:57/4:17




CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                                                                                                                                                                                                        16
Phase 2 | Increase Support for Teams

Promote awareness through team and program                                                            Sustainability initiatives
                                                                                                      are becoming
                                                                                                      increasingly important
marketing, and company sustainability recognition.                                                    to companies. Providing
                                                                                                      them with a way to


Provide participants with the tools to self-promote.
                                                                                                      promote their e orts
                                                                                                      to their clients and
                                                                                                      shareholders will help
                                                                                                                                                                  A
                                                                                                      to increase program
• Link to Cafepress to allow participants to create and sell                                          adoption.
gear branded with their team logo.
• Provide poster templates that can be customized, printed
and made visible throughout the o ce.
                                                                                                                                      Top Performer June 2009
Recognize the achievements of top performers
• Host a leader board on the CACC website to publicly
recognize high acheiving teams and companies.
• Provide jpeg of CACC logo to top performers to place
on their website or correspondence, publicising their                                                                                  A          CleanAir Commuter Challenge

sustainability e orts.
                                                                                                                                       New Challenge Begins July 1st
                                                                                                                                                >         We finished in 11th in Chicago last month
                                                                                                                                           accenture      Join us as we race for the lead in July!
                                                                                                                                           avengers



                                                                                        >      By partnering with                      The next competition starts in less than a week!
                                                                                   accenture   Cafepress, teams
                                                                                                                                       Sign-up today by visiting: www.cleanaircommuterchallenge.com
                                                                                   avengers                                            You can also join via Facebook at:
                                                                                               can make and sell                       www.facebook.com/cleanaircommuterchallenge/accentureavengers

                                                                                               customized tee-shirts,                  Have Questions?
                                                                                               stickers and other                      Contact our team captain Alex Cheek at
                                                                                               branded merchandise                     x404, or mentor Sarah Gallop at x733.
                                                                                               to promote team spirit                  They’re always happy to answer questions about the CACC
                                                                                                                                       or cycling in the city.
                                                                                               and awareness.



                                                               >
                                                          accenture
                                                                                                                                   Customizable posters
                                                                                                                                   provide teams with
                                                          avengers




                                                                                                                                   visability and a chance
                                                                                                                                   to recruit within the
                                                                                                                                   o ce.



CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                                                                                                             17
CleanAir Commuter Challenge | Phase 3

PHASE : PROMOTE TEAM                                                PHASE : INCREASE        PHASE : INCENTIVIZE
BUILDING + COMMUNITY                                                SUPPORT FOR TEAMS       SUSTAINABLE COMPANIES
                                                                                             Goal
                                                                                             Make logging trips more convenient
                                                                                             and push broader acceptance of CACC
                                                                                             through marketing to sustainable
                                                                                             companies.

                                                                                             Action
                                                                                             1. Develop trip counter.
                                                                                             2. Package trip counter, marketing
                                                                                             communications, CO2 reports, training
                                                                                             guide and web access for company
                                                                                             purchase.

                                                                                             Resources + timeframe
                                                                                             Trip logger =Moderate development and
                                                                                             production costs
                                                                                             Company packages = immediate
                                                                                             implementation after launch of trip
                                                                                             logger, moderate management/marketing
                                                                                             necessary




CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                                            18
Phase 3 | Incentivize Sustainable Companies

Simplify the process of logging trips for all program participants
with development of a trip logging device.

Develop CACC trip counter to attach to bike
and upload trips at desk (1 wheel stop = 1 trip).
• Make logging trips more convenient for riders.
• Increase program accuracy.

                                                                                                                     USB device can be detached and used to
                                                                                                                     upload trips counted to CACC website or
                                                                                             8           3           Facebook application at user’s disposal.

                                                                                    9
                                                                                                 5
                                                                                                             7
                                                                         1                   2                        Pro le edit   Friends   Inbox (1)                                                        home account privacy logout


                                                                                                         4                                            Sarah Gallop




                                                                                                     6
                                                                                        11                                                                            2



                                                                               10                                                                                          Andrea Small




                                                                                                                             uploading 11 trips
                                                                                                                                                                           Jessica Crane



                                                                                                                                                           CleanAir Commuter Challenge
                                                                                                                                                           Hi, I ride for the accenture avengers                                    Check me out!

                                                                                                                                                                                                                              Sarah Gallop
                                                                                                                                                                  >                                                           Level 3 Mentor
                                                                                                                                                             accenture
                                                                                                                                                             avengers
                                                                   A




                                                                                                                                                           Team Captain: Alex Cheek                     Team Rank: 1




                                                                                                                 A
                                                                                                                                                           Team Members: 52                             Chicago Rank: 23rd
                                                                                                                                                           Total Trips: 1,520                           Trips This Week: 6
                                                                                                                                                           Mentor Bonus: 112                            Total Number of Trips: 38
                                                                                                                                                           Chicago Rank: 11th                           Total Mentor Bonus: 33



                                                                                                                                                                 Cheer me on!                      Try and stop me!            Razz me!

                                                                                                                                                          Recently Cheered On by:                       Recently Razzed by:




                                                                                                                                                            Irene         Randy                            Joseph       Kassandra     Gabriel
                                                                                                                                                            Chong         McDonald                         Barthelt     Cole          Biller


                                                                              Cyclist attaches
                                                                              trip counter to bike
                                                                              wheel, similar to
                                                                              popular mileage
                                                                              counting devices.




CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                                                                                                                                                           19
Phase 3 | Incentivize Sustainable Companies

Company packages are created to incentivize companies to
conveniently adopt and implement the CACC at their organization.

Package trip logger, marketing                                                       Marketing communications.
communications, CO2 reports, training guide                                          • Assist company and publicizing
and website access and market to companies.                                          events.                            A          CleanAir Commuter Challenge

• Push broader acceptance by connecting                                              • Increase awareness and program
                                                                                                                        New Challenge Begins July 1st
CACC to company sustainability goals.                                                participation through smart,                >         We finished in 11th in Chicago last month

• Make CACC program simple for companies to                                          cohesive marketing tactics.            accenture
                                                                                                                            avengers
                                                                                                                                           Join us as we race for the lead in July!




implement.                                                                                                              The next competition starts in less than a week!
                                                                                                                        Sign-up today by visiting: www.cleanaircommuterchallenge.com
                                                                                                                        You can also join via Facebook at:
                                                                                                                        www.facebook.com/cleanaircommuterchallenge/accentureavengers


                                                                                                                        Have Questions?
                                                                                                                        Contact our team captain Alex Cheek at
                                                                                                                        x404, or mentor Sarah Gallop at x733.
                                                                                                                        They’re always happy to answer questions about the CACC
                                                                                                                        or cycling in the city.


Logging tools for all                                                                Bi-annual CO2 reports track
participants.                                                                        vehicle emissions saved by your
                                                                                     company through this program.
                                                                                                                                                                                                                                                                            Access to
                                                                                                                                              Pro le edit   Friends   Inbox (1)

                                                                                                                                                                              Sarah Gallop
                                                                                                                                                                                                                                       home account privacy logout          company-
                                                                                             A                                                                                                                                                                              customized
                                                                                                                                                                                              2


                                                                                                                                                                                                   Andrea Small
                                                                                                                                                                                                                                                                            CACC
                                                                                                                                                                                                                                                                            website.
                                                                                                                                                                                                   Jessica Crane



                                                                                                                                                                                   CleanAir Commuter Challenge
                                                                                                                                                                                   Hi, I ride for the accenture avengers                                    Check me out!

                                                                                                                                                                                                                                                      Sarah Gallop
                                                                                                                                                                                          >                                                           Level 3 Mentor
     A




                                                                                                                                                                                     accenture
                                                                                                                                                                                     avengers


                                Training guide assists human                                CO2 report
                                                                                                                                                                                   Team Captain: Alex Cheek                     Team Rank: 1
                                                                                                                                                                                   Team Members: 52                             Chicago Rank: 23rd
                                                                                                                                                                                   Total Trips: 1,520                           Trips This Week: 6
                                                                                                                                                                                   Mentor Bonus: 112                            Total Number of Trips: 38
                                                                                                                                                                                   Chicago Rank: 11th                           Total Mentor Bonus: 33



                                                                                                                                                                                         Cheer me on!                      Try and stop me!            Razz me!




                                resources and/or company
                                                                                                                                                                                  Recently Cheered On by:                       Recently Razzed by:




                                managers in implementing the                                  for your                                                                              Irene
                                                                                                                                                                                    Chong
                                                                                                                                                                                                  Randy
                                                                                                                                                                                                  McDonald
                                                                                                                                                                                                                                   Joseph
                                                                                                                                                                                                                                   Barthelt
                                                                                                                                                                                                                                                Kassandra
                                                                                                                                                                                                                                                Cole
                                                                                                                                                                                                                                                              Gabriel
                                                                                                                                                                                                                                                              Biller




                                program at their company.                                    company

CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                                                                                                                                                                                         20
Concept Validation

What are the benefits of the CleanAir Commuter
Challenge to cyclists, participating companies,
Chicagoland Bicycle Federation, and sponsor?




CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation   21
Value to Cyclists | User Benefits of the CACC

                                                   Connecting Experienced and Inexperienced Cyclists Nationwide.
           A                                       The CleanAir Commuter Challenge . . .


  CONNECTS TO COMMUNAL                                                                       ENGAGES THE EXPERIENCED,
                                                     FOSTERS TEAM SPIRIT                                                         MAKES IT EASY TO PARTICIPATE
  GOAL OF SUSTAINABILITY                                                                     SUPPORTS THE INEXPERIENCED


Reportable to clients and                          Leverages pre-existing community         Provides outlets for experienced    Supports tools that will increase
shareholders                                       and interpersonal relationships          cyclists to share their knowledge   accessibility and awareness of the
                                                                                                                                program
Furthers CO-2 reduction and                        Encourages stronger bonds                Rewards experienced cyclists for
other internal sustainability                      between co-workers                       mentoring a newer cyclist           Eases the burden of managing
initiatives                                                                                                                     registration, team members and
                                                   Provides tools to help team              Allows inexperienced cyclists to    goals
Contributes to wellness of                         members monitor each                     ask for help in a non-threatening
company employees                                  other’s progress and provide             environment                         Empowers individual team
                                                   encouragement                                                                members to self-manage and
                                                                                            Addresses the common concerns       report
                                                   Creates a sense of accountability        shared by new cyclists
                                                   Provides a group goal                                                        Minimizes the challenges
                                                                                                                                associated with forming a new
                                                                                                                                team

                                                                                                                                Provides tools for convenient and
                                                                                                                                accurate trip reporting




CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                                                                        22
Value to Cyclists | Team Spirit, Communal Goals


           A                                                                                 FOSTERS TEAM SPIRIT




                                                                                              “Within my o ce, I have a pretty good
  CONNECTS TO COMMUNAL
  GOAL OF SUSTAINABILITY                                                                      idea of what guys would be interested
                                                                                              in forming a team and participating.”
                                                                                              Jack, Carroll Architects
    I’d explain our company’s goal of being more
    sustainable. I’d say ‘this is a way to really
    walk the walk.’”                                                                        Targeting pre-established groups can
    Todd, Pepper Group                                                                      increase rider accountability.
                                                                                            • Riders have less commitment/obligation in
                                                                                            larger numbers or to people they have not met.
Team spirit and group goals can be
the most e ective initiators.                                                               Pre-established relationships
• Team size grows exponentially                                                             eliminate trust issues.
as more get involved.

                                                                                             “It would be great to see everyone’s progress
                                                                                             so I’ll know who I can razz a little bit.”
                                                                                             Todd, Pepper Group

CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                                                    23
Value to Cyclists | Engagement, Convenience


           A                                                                                 MAKES IT EASY TO PARTICIPATE




                                                                                              “The biggest pain of the CTA is being on
  ENGAGES THE EXPERIENCED,
  SUPPORTS THE INEXPERIENCED
                                                                                              someone else’s schedule. So waiting for
                                                                                              cyclists at a stop seems backwards.”
                                                                                              Andrew, IIT Institute of Design student
   “I know I can find a suggested route online,
   but I would prefer to ask the opinion of
   someone who lives here and rides every day.”                                             Cyclists want to GO!
   Peter, IIT Institute of Design student                                                   • Scheduling regular rides can be inconvenient.
                                                                                            • Di cult for cyclists to ride together.
Route mapping is a common passion                                                           Varying levels of commitment are needed.
and a common problem.                                                                       • Forums and online information
• Creating maps encourages inexperienced                                                      source is a big first step.
  cyclists to ride without being too aggressive.                                            • 1 to many relationship provides
• Experienced cyclists show excitement                                                        flexibility for mentor, mentees
  in their knowledge of city streets,                                                         while making it easier to find shared
  directions, and mapmaking.                                                                  connections [than 1 to 1 relationship].

CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                                                     24
Value to Participating Companies | Success of Similar Initiatives

Existing initiatives targeting pre-existing communities in a
commuter challenge have met great success.




                                                                         Traveling Responsibly?
                                                                         Accept the Challenge!
Commute trip reduction programs.                                    Nike’s “Traveling Responsibly? Accept the          Chicago Bike Commuter Challenge.
To comply with state ordinances, many                               Challenge (TRAC)” program.                         Currently a one week challenge during Chicago
corporations are implementing Commute                               Nike o ers monthly prizes and incentives           Bike Week, the existing Bicycle Commuter
Trip Reduction Programs to encourage more                           to employees at its World Headquarters             Challenge successfully gathered 1,600
e cient commuter travel. One focus of CTR                           and surrounding areas in the Portland, Ore.        employees from 130 organizations in 2006 and
programs is the encouragement of biking                             metropolitan area who can get to work by           continues to grow.
and walking and the improvement of related                          eliminating the use of a gasoline or diesel-
facilities, i.e. bicycle parking and changing                       powered vehicle.                                   Feedback from past participants:
facilities.                                                                                                            “It makes it more fun if you’ve got someone
                                                                    Since the program began in 1992, it has            you know who can ride along side with and
Community Transit, a Snohomish County                               reduced the company’s average drive-alone          talk to . . . I totally love what they’re doing. I
organization focused on assisting companies                         rate from 98% to 84%. In fiscal year 2006           just wish I had more ammunition to convince
with commuter congestion, has been running                          ended May 31, 2006, based on an average            people to do it more regularly”
a Bike Commuter Challenge for 8 years. The                          round trip of 17.8 miles, Nike employees saved     - Todd, The Pepper Group
event has grown from 150 initial participants                       approximately 719,343 vehicle miles traveled
to 800 in 2007. Participating organizations                         by using alternative commute modes. That’s a       “It’s easy to get a team together knowing what
include Boeing, University of Washington, and                       saving of 35,967 gallons of gas. Nike also saved   people will be interested. It just grows after
Alderwood Mall.                                                     40,413 vehicle trips in FY’05.                     that.” - Jack, Carroll Architects

CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation                                                                                   25
Implementation Proposal

The ultimate goal of the CleanAir Commuter
Challenge is to increase modesplit in Chicago. In
order to successfully implement the CACC and to
achieve this goal, we need your support.




CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation   26
CleanAir Commuter Challenge
CleanAir Commuter Challenge
CleanAir Commuter Challenge
CleanAir Commuter Challenge
CleanAir Commuter Challenge
CleanAir Commuter Challenge
CleanAir Commuter Challenge
CleanAir Commuter Challenge
CleanAir Commuter Challenge
CleanAir Commuter Challenge
CleanAir Commuter Challenge
CleanAir Commuter Challenge
CleanAir Commuter Challenge
CleanAir Commuter Challenge
CleanAir Commuter Challenge
CleanAir Commuter Challenge
CleanAir Commuter Challenge

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CleanAir Commuter Challenge

  • 1. A CleanAir Commuter Challenge Program Implementation Guide Chicagoland Bicycle Federation and IIT Institute of Design, Spring 2008
  • 2. Contents Project Objective, 3 Research Findings, 4 Concept Proposal, 9 Concept Validation, 21 Implementation Proposal, 26 Appendix, 32 CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 2
  • 3. Project Objective Organization Goal/Objective Our goal is to C40 Initiative, CMAQ clean air help potential City of Chicago, CATS reduce emission of VOCs cyclists overcome barriers and begin CDOT Bikes, CBF increase bike modesplit commuting by • get Chicago travelers to commute by bike bicycle. • get bike commuters to ride more frequently CMAQ = Congestion Mitigation and Air Quality Act CATS = Chicago Area Transportation Study CDOT Bikes = Chicago Department of Transportation Bike Program CBF = Chicagoland Bicycle Federation VOCs = volatile organic compounds known to form pollution bike modesplit = percent of traelers commuting by given mode CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 3
  • 4. Research Findings The encouragement, advice and companionship of avid bike commuters can provide potential cyclists with the support they need to shift. CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 4
  • 5. Primary Research | Understanding barriers to bike commuting What do Chicago travelers need to try bike commuting? community Need to recognize utility of bike Need to feel emotionally and RECOGNIZE FEEL SOCIALLY UTILITY COMFORTABLE for transportation. socially comfortable as a cyclist. • Assumption that bike is slower. • Potential cyclists can worry about • Drivers seldom acknowledge the cost perceptions of others at the o ce. of insurance, maintenance, gasoline, and • Lack of know-how and/or existing bike buying a car in its totality. culture can prevent new cyclists from feeling welcome. intangible FEEL SAFE • Complacency in current mode of tangible ON THE transportation, do not consider biking. ROAD • Available information on cycling comes Need to connect cyclist to can appear biased. personal values. • Individuals have more interest in FEEL CONNECT TO Need to feel physically bike commuting when it connects to their PHYSICALLY PERSONAL comfortable on the road. personal values. COMFORTABLE VALUES • New cyclists are unaware of tips individual and tricks to make biking easier (i.e. comfort- able pants, fenders/panniers, appropriate bike, Need to feel safe on the road. dollar bill in the tire, submersing tube to find • Percieved danger on the road is a leak). the most common reason people say they don’t commute by bike. • False perception of danger is corrected through experiencing the roads first-hand. CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 5
  • 6. Primary Research | Solving for potential cyclists needs How do existing initiatives fulfill these needs? community RECOGNIZE FEEL SOCIALLY Existing initiatives UTILITY COMFORTABLE in Chicago and worldwide favor physical solutions that serve the intangible FEEL SAFE tangible ON THE ROAD community as a whole. FEEL CONNECT TO PHYSICALLY PERSONAL COMFORTABLE VALUES Our opportunity individual lies in creating a solution that serves the social and emotional needs of the individual. CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 6
  • 7. Primary Research | Solving for potential cyclists needs “This guy’s t-shirt said ‘Save $10,000 by sitting on your ass.’ I asked him about it and he told me to switch to bike commuting. I thought, ‘Hey, I should really do that.’” Mark, 10.23.07 interview madison_a02, 01.59.00 Mark now delivers co ee by bike for a living in Madison, WI. The social and emotional needs of individual cyclists are best addressed by connecting them to the personalized support of experienced cyclists. Need to recognize utility of bike for Need to feel physically Need to feel safe on the road. transportation. comfortable on the road. Easing transition to street riding Understanding benefits through Learning tips and tricks from with rider companionship. the explanation of an enthusiastic cyclist. those who’ve used them. Riding in a group or with a trusted friend Next to first-hand experience, the most Experienced cyclists hold a wealth of or co-worker eases a new cyclist into street e ective transmission of information on the information that can be passed down to riding. Experienced cyclists can explain how benefits of cycling comes from a trusted friend mentees through example, co-experience to navigate the city, how to communicate with or coworker. or suggestion. Real, tangible information drivers and other cyclists, and how to prepare and the ability to ask questions also makes yourself for road and weather conditions. inexperienced feel welcome and builds confidence as a cyclist. CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 7
  • 8. Primary Research | Solving for potential cyclists needs Dayo counts all the friends he’s “I try to get people into it. . . and not from a commuting standpoint gotten to start cycling. He especially enjoys [since everyone lives close to campus]. They always say, ‘Oh, Dayo, the competitive and athletic aspects of biking. you seem so fit.’ I just say, ‘I bike. Do you bike?’” Dayo, 10.23.07 interview madison_v01, 09.29.00 The social and emotional needs of individual cyclists are best addressed by connecting them to the personalized support of experienced cyclists. Need to feel emotionally and Need to connect cycling to socially comfortable as a cyclist. personal values. Connecting with other cyclists. Learning about biking from Creating a welcoming environment for new someone who understands your values. cyclists is crucial to increasing ridership. In order to explain to a potential cyclists By leveraging existing communities or what bike commuting may mean to them, or interpersonal relationships, the need to identify where it adds value in their life, we need to with the larger Chicago bike community understand their individual situation. No one becomes less important. can do this better than those who are close to the individual or who understand their circumstances in terms of health, image, and/or politics. CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 8
  • 9. Concept Proposal The CleanAir Commuter Challenge is a year round program designed to encourage travelers to commute by bike. CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 9
  • 10. CleanAir Commuter Challenge | Phase 1 PHASE : PROMOTE TEAM PHASE : INCREASE PHASE : INCENTIVIZE BUILDING + COMMUNITY SUPPORT FOR TEAMS SUSTAINABLE COMPANIES Goal Make enhancements to the existing Bike Commuter Challenge that focus on team- building and engaging participants. Action 1. Shift the existing Bike Commuter Challenge to a point-based system. 2. Reward participants for helping teammates with advice, maintenance and encouragement. 3. Launch simple Facebook application to assist in logging/tracking progress and creating community. Resources + timeframe Enhancements = immediate, no cost Facebook application = 1 year, low cost CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 10
  • 11. Phase 1 | Promote Teambuilding + Community Simple enhancements will be made to the existing Chicago Bike Commuter Challenge to reward team support and increase engagement. Shift the existing Bike Commuter Challenge Reward participants for helping to a point-based system. teammates with advice, maintenance and • Connect participation to environmental good. encouragement. • Make challenge more engaging and • Engage experienced riders in the Challenge competitive for all riders - especially the beyond their regular commute. experienced. • Create a community of support within teams. • Provide better estimate of CO2 reduction based on average trip length in Chicago. advice = 1pt 57 Organization car trips eliminated Public Agency - 500+ City of Chicago - Chicago Dept of Transportation 1233 US EPA 756 Chicago Public Schools Central O ce 398 Chicago Public Library 89 Help! I got a fla t U.S. Railroad Retirement Board 43 a block west of DuPage County Government 22 work! - J Public Agency - 100-499 City of Chicago--Department of Environment 250 Chicago Metropolitan Agency for Planning 198 Village of Lombard 62 Points are tallied to include work trips, BCC reporting will shift from % of company outside trips and maintenance = 1pt participating to number of car trips eliminated. teammate support. CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 11
  • 12. Phase 1 | Promote Teambuilding + Community Profile edit Friends Inbox (1) home account privacy logout Facebook application facilitates team CACC Home Team Home Rider Home Leader Board Cyclist Support interaction and engagement while CleanAir Commuter Challenge June 2009 accenture avengers Team Members (52) More spreading awareness. Chicago Rank: 11th > Total Trips: 1,520 Team and personal pages track individual accenture Top Rider: Sarah Gallop avengers Mentor Bonus: 112 Rank: 1st Rank: 13th Rank: 41st and team progress, host communication, and Total Points: 1632 Trips: 38 Trips: 28 Trips: 34 compare team, city and national rankings. Mentor Join this team! Recruit a co-worker! • Facilitate team management, communication, motivation and the sharing of knowledge. Team Stats • Personalize CACC experience. Only 13 days left to ride! • Encourage establishment of goals. 2500 Rank: 3rd Rank: 37th Rank: 16th Lead Trips: 31 Trips: 20 Trips: 22 1,989 • Conveniently provide all CACC-related Message team! 2000 Goal information in one location. 2,184 Team Captain 1500 Today Alex Cheek 1,632 Switch to “Rider Profile edit Friends Inbox (1) Level 1 Mentor 1000 Mentor Bonus: 14 Home” to log miles and track personal Points Earned Message! CACC Home Team Home Rider Home Leader Board Cy progress and ranking 500 amongst team, city and national participants. 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 Sarah Gallop Tea June 2009 Cheered On by: More Set team goal! Chicago Rank: 23rd Chicago Rank: 11th Team Rank: 1 Points This Competition: 1,632 Points This Week: 272 “Team Home” allows Total Trips: 38 Mentor Level: 3 a Mentor Bonus: 112 All Time Points: 13,760 Susan Curtis Todd Levy Chris Ory teammates to monitor cumulative progress Mentor Bonus: 33 Total Points: 71 a against other teams Cheer them on! in the city and Chic nationwide. The page Tota Tell the Office! Message accenture! also brings together all Log Your Trips Team Wall Burned by: More teammember profiles Displaying 10 of 76 posts see all Number of Trips Ab and allows members to Write something on the accenture avengers’ wall... communicate via “The Date Trips Taken Update Your Stats! mm dd yyyy I’m Wall.” Who artis Your Stats I’m p CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 12 and Only 13 days left to ride! exce 250 out a arou
  • 13. Phase 1 | Promote Teambuilding + Community Knowledge sharing and gift giving supplement Profile edit Friends Inbox (1) home account privacy logout community building and communication. CACC Home Team Home Rider Home Leader Board Cyclist Support CleanAir Commuter Challenge June 2009 Topics City Riding Tips and Tricks Library. Tips and tricks Tips From the Community are posted to a Maintenance • Provide low-commitment transitional step for well-organized Safety Displaying 6 of 112 posts see all Gear experienced cyclists to engage in program library for Purchasing Unless your bike can fly, avoid taking the Props: 4 bike-related Lakeshore path mid day and on weekends. Details • Easy to navigate. information. City Riding You’re more likely to have an accident with Thanks! Social a pedestrian than a car. • Unique, first-hand information from CACC Mentor (3) participants worldwide. Keyword Search If you’re coming into the city from the Props: 7 • Build database of information to be tapped in north side, Lincoln to Wells is the most Details What do you want to know... “cyclist friendly” route. Dedicated bike creation of website. lanes the whole way. Thanks! Search! Riding with a friend to work increases your Props: 1 visabililty on the road. Details Team Messages, Cheering, Strawberry and Contribute Thanks! Raspberry Gifts. Mentor (1) Earn mentor points by • Facilitate communication between team contributing information. How can I turn left at a three way Props: 9 captain, team members and company 1 contribution = 1 point intersection without risking my life? Details • Encourage team members by cheering them (Your mentor bonus increases when other cyclists find your Thanks! on, burning them with a strawberry, or razzing contribution helpful.) Mentor (1) them to keep up the pace. Step 1: Share with us What’s the best way to deal with the Props: 2 Your wisdom here... aggressive riders on Milwaukee? I’m just Details not that fast. Thanks! Gifts are given Cheer me on! Try and stop me! Razz me! to and from I usually stay at work pretty late and have Props: 4 team members to ride home in the dark. Which streets Details Recently Cheered On by: Recently Razzed by: to increase have the best lighting? Thanks! team support Step 2: Apply a tag engagement Maintenance throughout the Safety Gear event. City Riding Other New tag... Irene Randy Joseph Kassandra Gabriel Chong McDonald Barthelt Cole Biller Share! CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 13
  • 14. CleanAir Commuter Challenge | Phase 2 PHASE : PROMOTE TEAM PHASE : INCREASE PHASE : INCENTIVIZE BUILDING + COMMUNITY SUPPORT FOR TEAMS SUSTAINABLE COMPANIES Goal Make participating in the CleanAir Commuter Challenge easier to manage and more accessible, expanding its potential user base. Action 1. Launch comprehensive CACC website, which includes mapping capabilities and a comprehensive information source. 2. Integrate information and registrants from Facbook application. Resources + timeframe Website = begin after general acceptance of Facebook application and base of information is created, requires additional funding, management and development CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 14
  • 15. Phase 2 | Increase Support for Teams CACC website increases usability, accessibility for participants. A Build on the information collected and functionality CleanAir Commuter Challenge provided through the Facebook application to launch the destination for the CACC program. CACC Home Team Home Rider Home Leader Board Cyclist Support Search Site • Use Facebook community to market national expansion, E-Mail Password Log In creating exponential organic growth. • Incorporate informal tips and tricks collected in Facebook Connecting Experienced and Inexperienced Cyclists Nationwide. application. • Additional functionality such as wayfinding features and forums launched to further support cyclists. 1. Register 2. Start Riding It’s that easy. Invite continued Pro le edit Friends Inbox (1) home account privacy logout Sign up! participation after Sarah Gallop initial weeklong event with ongoing short competitions. 2 • Maintain Bike Week Andrea Small Jessica Crane momentum while gaining CleanAir Commuter Challenge Hi, I ride for the accenture avengers Check me out! The CleanAir Commuter Challenge is a nationwide participation. > Sarah Gallop Level 3 Mentor year round program designed to encourage accenture avengers travellers to commute by bike. • Keep competitive Team Captain: Alex Cheek Team Rank: 1 motivation over extended Team Members: 52 Chicago Rank: 23rd Total Trips: 1,520 Mentor Bonus: 112 Chicago Rank: 11th Trips This Week: 6 Total Number of Trips: 38 Total Mentor Bonus: 33 Easy to Participate Connect with Cyclists RIde for Sustainability Now, it’s e ortless to sign- Whether in your own Every trip you log equals period of time. Cheer me on! Try and stop me! Razz me! up, join a team, log and o ce, or in a city across one less car on the road. Recently Cheered On by: Recently Razzed by: track your performance, the country, connect with By riding for clean air, Irene Randy Joseph Kassandra Gabriel contribute to the other riders to teach, we can work together to Chong McDonald Barthelt Cole Biller community, cheer on your learn and inspire. reduce carbon emissions teammates and compete to on a large scale. be the most sustainable CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 15
  • 16. Phase 2 | Increase Support for Teams Comprehensive knowledge base Cyclists can map their route based on time, 541 W. Demming, Chicago IL Where you are 350 N. LaSalle, Chicago IL Where you want to go Map My Route! safety or the advice of and wayfinding features provide experienced cyclists. Most Direct All Bike Lanes Recommended Print | Save to profile | Recommend this route The community can greater cyclist support. further assist each other by adding location specific tips to Forums, route mapping and instructional videos begin to the map. This feature can be toggeled on connect experienced and inexperienced cyclists in a more or o , along with the meaningful way. location of bike racks and bike stores. Watch out for the cars • Route mapping feature helps to increase new cyclists’ self merging onto LaSalle right here. Because the merger is su ciency, while continuing to encourage interaction from so far to the right, they’re not expecting bikes to continue the larger community. south on Clark. • Forums provide new cyclists with the opportunity to have their concerns addressed directly. • Video tutorials (both CACC and community supplied) address cyclist concerns in an engaging format. CACC Home Team Home Rider Home Leader Board Cyclist Support Forums encourage a dialouge between Maintenance Forum back Show Hide cyclists, providing Help with flats. Please! Tips from the community Submit a tip! Displaying 6 of 13 posts see all new cyclists with information that is Lock your bike here Got a hole in my tube the other day (3rd time in a week!) and I couldn’t figure out where it was. Any suggestions? I run a pretty tight schedule and lost time means directly relevant to Get maintenance here I’m late for work. their concerns. BarbraP, 4:53pm 12/03/07 Try pumping air into the tube until it’s stretched tight. You can usually hear air leaking, but if not, try running your hand around the tube to feel it. If you get a remote location, you can rub saliva over the hole or push it under Locking Your Bike water (like in an office fountain). You’ll see bubbles. Short videos are I usually mark it with a pencil immediately so I don’t have to go through the provided, addressing trouble again later. Hope that helps! the topics that new fatniu, 8:49pm 12/04/07 cyclists are most Good advice fatniu! I agree. Jenny, if you’re getting flats that often, you concerned with. The may want to do some preventative stuff like: 1 - keep tire inflated to max (it’ll repel sharp objects) community has the 2 - get wider tires opportunity to help 3 - they sell puncture-proof tire liners that go between the tire and tube 4 - switch your front and back tires. it’s a pain . . . but the back tire wears faster, build the video library. so if you alternate them, they’ll last longer. Good luck! MrIdo, 4:53pm 12/03/07 00:57/4:17 CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 16
  • 17. Phase 2 | Increase Support for Teams Promote awareness through team and program Sustainability initiatives are becoming increasingly important marketing, and company sustainability recognition. to companies. Providing them with a way to Provide participants with the tools to self-promote. promote their e orts to their clients and shareholders will help A to increase program • Link to Cafepress to allow participants to create and sell adoption. gear branded with their team logo. • Provide poster templates that can be customized, printed and made visible throughout the o ce. Top Performer June 2009 Recognize the achievements of top performers • Host a leader board on the CACC website to publicly recognize high acheiving teams and companies. • Provide jpeg of CACC logo to top performers to place on their website or correspondence, publicising their A CleanAir Commuter Challenge sustainability e orts. New Challenge Begins July 1st > We finished in 11th in Chicago last month accenture Join us as we race for the lead in July! avengers > By partnering with The next competition starts in less than a week! accenture Cafepress, teams Sign-up today by visiting: www.cleanaircommuterchallenge.com avengers You can also join via Facebook at: can make and sell www.facebook.com/cleanaircommuterchallenge/accentureavengers customized tee-shirts, Have Questions? stickers and other Contact our team captain Alex Cheek at branded merchandise x404, or mentor Sarah Gallop at x733. to promote team spirit They’re always happy to answer questions about the CACC or cycling in the city. and awareness. > accenture Customizable posters provide teams with avengers visability and a chance to recruit within the o ce. CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 17
  • 18. CleanAir Commuter Challenge | Phase 3 PHASE : PROMOTE TEAM PHASE : INCREASE PHASE : INCENTIVIZE BUILDING + COMMUNITY SUPPORT FOR TEAMS SUSTAINABLE COMPANIES Goal Make logging trips more convenient and push broader acceptance of CACC through marketing to sustainable companies. Action 1. Develop trip counter. 2. Package trip counter, marketing communications, CO2 reports, training guide and web access for company purchase. Resources + timeframe Trip logger =Moderate development and production costs Company packages = immediate implementation after launch of trip logger, moderate management/marketing necessary CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 18
  • 19. Phase 3 | Incentivize Sustainable Companies Simplify the process of logging trips for all program participants with development of a trip logging device. Develop CACC trip counter to attach to bike and upload trips at desk (1 wheel stop = 1 trip). • Make logging trips more convenient for riders. • Increase program accuracy. USB device can be detached and used to upload trips counted to CACC website or 8 3 Facebook application at user’s disposal. 9 5 7 1 2 Pro le edit Friends Inbox (1) home account privacy logout 4 Sarah Gallop 6 11 2 10 Andrea Small uploading 11 trips Jessica Crane CleanAir Commuter Challenge Hi, I ride for the accenture avengers Check me out! Sarah Gallop > Level 3 Mentor accenture avengers A Team Captain: Alex Cheek Team Rank: 1 A Team Members: 52 Chicago Rank: 23rd Total Trips: 1,520 Trips This Week: 6 Mentor Bonus: 112 Total Number of Trips: 38 Chicago Rank: 11th Total Mentor Bonus: 33 Cheer me on! Try and stop me! Razz me! Recently Cheered On by: Recently Razzed by: Irene Randy Joseph Kassandra Gabriel Chong McDonald Barthelt Cole Biller Cyclist attaches trip counter to bike wheel, similar to popular mileage counting devices. CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 19
  • 20. Phase 3 | Incentivize Sustainable Companies Company packages are created to incentivize companies to conveniently adopt and implement the CACC at their organization. Package trip logger, marketing Marketing communications. communications, CO2 reports, training guide • Assist company and publicizing and website access and market to companies. events. A CleanAir Commuter Challenge • Push broader acceptance by connecting • Increase awareness and program New Challenge Begins July 1st CACC to company sustainability goals. participation through smart, > We finished in 11th in Chicago last month • Make CACC program simple for companies to cohesive marketing tactics. accenture avengers Join us as we race for the lead in July! implement. The next competition starts in less than a week! Sign-up today by visiting: www.cleanaircommuterchallenge.com You can also join via Facebook at: www.facebook.com/cleanaircommuterchallenge/accentureavengers Have Questions? Contact our team captain Alex Cheek at x404, or mentor Sarah Gallop at x733. They’re always happy to answer questions about the CACC or cycling in the city. Logging tools for all Bi-annual CO2 reports track participants. vehicle emissions saved by your company through this program. Access to Pro le edit Friends Inbox (1) Sarah Gallop home account privacy logout company- A customized 2 Andrea Small CACC website. Jessica Crane CleanAir Commuter Challenge Hi, I ride for the accenture avengers Check me out! Sarah Gallop > Level 3 Mentor A accenture avengers Training guide assists human CO2 report Team Captain: Alex Cheek Team Rank: 1 Team Members: 52 Chicago Rank: 23rd Total Trips: 1,520 Trips This Week: 6 Mentor Bonus: 112 Total Number of Trips: 38 Chicago Rank: 11th Total Mentor Bonus: 33 Cheer me on! Try and stop me! Razz me! resources and/or company Recently Cheered On by: Recently Razzed by: managers in implementing the for your Irene Chong Randy McDonald Joseph Barthelt Kassandra Cole Gabriel Biller program at their company. company CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 20
  • 21. Concept Validation What are the benefits of the CleanAir Commuter Challenge to cyclists, participating companies, Chicagoland Bicycle Federation, and sponsor? CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 21
  • 22. Value to Cyclists | User Benefits of the CACC Connecting Experienced and Inexperienced Cyclists Nationwide. A The CleanAir Commuter Challenge . . . CONNECTS TO COMMUNAL ENGAGES THE EXPERIENCED, FOSTERS TEAM SPIRIT MAKES IT EASY TO PARTICIPATE GOAL OF SUSTAINABILITY SUPPORTS THE INEXPERIENCED Reportable to clients and Leverages pre-existing community Provides outlets for experienced Supports tools that will increase shareholders and interpersonal relationships cyclists to share their knowledge accessibility and awareness of the program Furthers CO-2 reduction and Encourages stronger bonds Rewards experienced cyclists for other internal sustainability between co-workers mentoring a newer cyclist Eases the burden of managing initiatives registration, team members and Provides tools to help team Allows inexperienced cyclists to goals Contributes to wellness of members monitor each ask for help in a non-threatening company employees other’s progress and provide environment Empowers individual team encouragement members to self-manage and Addresses the common concerns report Creates a sense of accountability shared by new cyclists Provides a group goal Minimizes the challenges associated with forming a new team Provides tools for convenient and accurate trip reporting CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 22
  • 23. Value to Cyclists | Team Spirit, Communal Goals A FOSTERS TEAM SPIRIT “Within my o ce, I have a pretty good CONNECTS TO COMMUNAL GOAL OF SUSTAINABILITY idea of what guys would be interested in forming a team and participating.” Jack, Carroll Architects I’d explain our company’s goal of being more sustainable. I’d say ‘this is a way to really walk the walk.’” Targeting pre-established groups can Todd, Pepper Group increase rider accountability. • Riders have less commitment/obligation in larger numbers or to people they have not met. Team spirit and group goals can be the most e ective initiators. Pre-established relationships • Team size grows exponentially eliminate trust issues. as more get involved. “It would be great to see everyone’s progress so I’ll know who I can razz a little bit.” Todd, Pepper Group CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 23
  • 24. Value to Cyclists | Engagement, Convenience A MAKES IT EASY TO PARTICIPATE “The biggest pain of the CTA is being on ENGAGES THE EXPERIENCED, SUPPORTS THE INEXPERIENCED someone else’s schedule. So waiting for cyclists at a stop seems backwards.” Andrew, IIT Institute of Design student “I know I can find a suggested route online, but I would prefer to ask the opinion of someone who lives here and rides every day.” Cyclists want to GO! Peter, IIT Institute of Design student • Scheduling regular rides can be inconvenient. • Di cult for cyclists to ride together. Route mapping is a common passion Varying levels of commitment are needed. and a common problem. • Forums and online information • Creating maps encourages inexperienced source is a big first step. cyclists to ride without being too aggressive. • 1 to many relationship provides • Experienced cyclists show excitement flexibility for mentor, mentees in their knowledge of city streets, while making it easier to find shared directions, and mapmaking. connections [than 1 to 1 relationship]. CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 24
  • 25. Value to Participating Companies | Success of Similar Initiatives Existing initiatives targeting pre-existing communities in a commuter challenge have met great success. Traveling Responsibly? Accept the Challenge! Commute trip reduction programs. Nike’s “Traveling Responsibly? Accept the Chicago Bike Commuter Challenge. To comply with state ordinances, many Challenge (TRAC)” program. Currently a one week challenge during Chicago corporations are implementing Commute Nike o ers monthly prizes and incentives Bike Week, the existing Bicycle Commuter Trip Reduction Programs to encourage more to employees at its World Headquarters Challenge successfully gathered 1,600 e cient commuter travel. One focus of CTR and surrounding areas in the Portland, Ore. employees from 130 organizations in 2006 and programs is the encouragement of biking metropolitan area who can get to work by continues to grow. and walking and the improvement of related eliminating the use of a gasoline or diesel- facilities, i.e. bicycle parking and changing powered vehicle. Feedback from past participants: facilities. “It makes it more fun if you’ve got someone Since the program began in 1992, it has you know who can ride along side with and Community Transit, a Snohomish County reduced the company’s average drive-alone talk to . . . I totally love what they’re doing. I organization focused on assisting companies rate from 98% to 84%. In fiscal year 2006 just wish I had more ammunition to convince with commuter congestion, has been running ended May 31, 2006, based on an average people to do it more regularly” a Bike Commuter Challenge for 8 years. The round trip of 17.8 miles, Nike employees saved - Todd, The Pepper Group event has grown from 150 initial participants approximately 719,343 vehicle miles traveled to 800 in 2007. Participating organizations by using alternative commute modes. That’s a “It’s easy to get a team together knowing what include Boeing, University of Washington, and saving of 35,967 gallons of gas. Nike also saved people will be interested. It just grows after Alderwood Mall. 40,413 vehicle trips in FY’05. that.” - Jack, Carroll Architects CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 25
  • 26. Implementation Proposal The ultimate goal of the CleanAir Commuter Challenge is to increase modesplit in Chicago. In order to successfully implement the CACC and to achieve this goal, we need your support. CleanAir Commuter Challenge Program Implementation Guide | Chicagoland Bicycle Federation 26