The document discusses the challenges facing modern utilities including growing populations and cities, increasing extreme weather events, complex infrastructure needs, changing roles of consumers, and convergence of information technology and operational technology. It presents SAP solutions for utilities to help address these challenges through offerings that support areas like asset optimization, managing the intelligent grid, customer experience, and an SAP convergence platform.

1. A collaboration of:
Designing the Modern Utility
Henry Bailey
Global Vice President, Utilities Business Solutions

2. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 2
ONE MILLION CITIZEN CITIES
1st Century
ROME
1950
83
2007
468
2025
220 CHINA

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MEGA-CITIES
1950
NEW YORK
CITY
1985
10
Today
27
2025
40+
TEN MILLION CITIZENS

4. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 4
CHANGING WEATHER PATTERNS
INCREASE IN EXTREME WEATHER EVENTS
390 natural catastrophes in 1980…910 in 2012
+110% storms
+340% floods
+360% extreme temperatures and drought

5. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 5
Smarter
Grids
Cities
Water
Meters
Consumers
Operations

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UTILITIES TODAY
Complex
Infrastructure
Requirements
Changing
Role of
Consumers
IT/OT
Convergence

7. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 7
COMPLEX INFRUSTRUCTURE REQUIREMENTS
0
200
400
600
800
20152010 2035203020252020
$16.9 Trillion in new electric
infrastructure through 2035
World Electricity Demand
(Quadrillion Btu)
Worldwide water consumption is
doubling every 20 years, more than
twice the rate of population
Ocean
97%
Lakes & Rivers <1%
Underground 29%
Frozen 70%
Fresh Water
3%

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COMPLEX INFRUSTRUCTURE REQUIREMENTS
Build Operate Maintain

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Reduce Operational Costs
Increase Asset Utilization
Minimize Safety Risk
GOALS
OPERATIONAL EFFICIENCY
FOR UTILITIES
ASSET OPTIMIZATION SOLUTIONS
Asset AnalyticsWorkforce
Retention
Core Plant Processes Predictive Maintenance Enterprise Asset
Management
Powered by HANA Enterprise
Cloud

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 Energy partner
 Social advocate
 Prosumer Disruption
CHANGING ROLE OF THE CONSUMER

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CHANGING ROLE OF THE CONSUMER
COST EFFECTIVE CUSTOMER INTERACTIONS
DIRECT
CONTACT
CENTER
WEB
MOBILE
SOCIAL

12. © 2013 SAP AG. All rights reserved. 12
Historical Utility Systems
Operational Technology
 Energy Management
Systems
 Distribution Management
Systems
 Substation Automation
 Distribution Automation
 Field Area Network
 Microwave
 AMI
Information Technology
 Customer Information Systems
 Enterprise Asset Management
 Supply Chain
 AP / AR
 Project Systems
 HR & Payroll
 Financial Management & Controls
 Enterprise Mobility Platform
 Enterprise Security
 Energy Trading & Risk Management
 IVR / VOIP
 Enterprise Services Bus
 eMail
“The Great Wall”

13. © 2013 SAP AG. All rights reserved. 13
Utilities with SAP
Operational Technology
 Energy Management
Systems
 Distribution Management
Systems
 Substation Automation
 Distribution Automation
 Field Area Network
 Microwave
 AMI
Information Technology
 Customer Information Systems
 Enterprise Asset Management
 Supply Chain
 AP / AR
 Project Systems
 HR & Payroll
 Financial Management & Controls
 Enterprise Mobility Platform
 Enterprise Security
 Energy Trading & Risk Management
 IVR / VOIP
 Enterprise Services Bus
 eMail
IT/OT Convergence
 Multichannel
Communication
 Workforce Management
 Mobile Workforce
 Meter Data Unification &
Synchronization
 GIS / Spatial
 Data Historian
 Outage Management
SAP

14. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 14
SAP Convergence Platform
 Effectively Manage the Mobile Workforce
 Mobile Apps, Workforce Scheduling, Asset Management
 Align work with crews
 Ensure crews & vehicles have proper materials for the job
 Prioritize work
 Real-time feedback
 Better Customer Outage Management
 MDUS, mobile workforce, workforce scheduling, asset management
 Real-time outage awareness
 Better customer communication
 Reduced outage time

15. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 15
SAP SOLUTIONS FOR UTILITIES
Energy Supply Chain
Optimization
Fuel Supply Chain Management
Metering Service Parts
Planning and Logistics
Energy Portfolio Management
Operational Efficiency for
Plants and Grids
Asset Portfolio and Commissioning
Asset Visibility and Performance
Asset Operations and Maintenance
Operational Risk Management
Managing the Intelligent Grid
Smart Meter Data
Management and Operations
Demand Data Management
People and
Talent
Core Human Resources
and Payroll
Talent Management
Time and Attendance
Management
Workforce Planning and
Analytics
Finance
Financial Performance
Management
Accounting and Financial
Close
Treasury and Financial
Risk Management
Collaborative Finance
Operations
Enterprise Risk and
Compliance Management
Procurement
Supplier Discovery and
Lifecycle Management
Strategic Sourcing and
Contracting
Procurement and Order
Collaboration
Collaborative Invoice
to Pay
IT Management
Application Lifecycle
Management
IT Infrastructure
Management
IT Portfolio and Project
Management
IT Service Management
IT Strategy and
Governance
Customer Experience
Multichannel Marketing
Sales and Customer Service for
Residential Customers
Sales and Customer Service for
Commercial and Industrial
Customers
Bill-to-Cash
Technology
Solutions
Analytics Consumer ExperienceData Management Enterprise Mobility
SAP HANA Platform
Application Development
and Integration
Smart Grid Data Processing and
Analysis

16. 16© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Designing the Modern Utility
Creating the Future Together
Address the
Changing role
of the
consumer
Convergence
of IT / OT
Processes and
mobile
workforce
Business Suite on HANA Multi-Channel Real-Time Data Platform
Support
Complex
Infrastructure
and Improved
User Interface

17. 17© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Thank you!
https://ideas.sap.com/utilityoftomorrow