SlideShare une entreprise Scribd logo
1  sur  42
Télécharger pour lire hors ligne
Rolf Hapel
Director
Citizens’ Services
and Libraries
City of Aarhus
Urban performance depends not only on the city’s
hard infrastructure, - physical capital, but also, and
increasingly so, on the availability and quality of
knowledge, communication and social infrastructure,
- human and social capital
”Smart Cities in Europe”, Caragliu, et al., Amsterdam Free University, 2009
Smart Aarhus Brussels Sept 2013
Smart Aarhus Brussels Sept 2013
City of high digital maturity
Aarhus front runner on digital services
Smart Aarhus Brussels Sept 2013
National eGov strategies
Mandatory e-Self Services
Channel Strategy
for the
City of Aarhus
2010-12
Interaction
Distance
Short term Long termSponsorships
Short duration
Donations, gifts
Volunteers as consultants
Advocacy campains
Co-production
R & D
Business development projects
Branding
Sponsorships
Long duration
Networks, clubs
Innovation in hybrid organisations
Dialogue on services
Partnership strategy
To:
• Collaboration with citizens
• User driven innovation
• Co-production
• Co-creation
Sherry Arnstein, 1969
New policy for citizen
involvement
From:
• Hearings and formal
democracy
• Duty driven
• Neat, but dusty and
boring
Seed money for intern
innovation
7 mill Euro per year
1. Creating innovative culture
2. City Council risk willing
3. User driven - involvement of
staff and citizens
4. Cross sector innovation work
5. Private sector business
component
Smart Aarhus Brussels Sept 2013
Business Aarhus
”State of the nation – measuring the business
climate”
600+ participants
”Headstart”
Morning meetings and network on social media
1500+ participants
EU Cultural Capital 2017
Activating business community,
education and cultural institutions
Budget: 70+ mill Euro
The “Mash-up” institution
LOCAL ARCHIVE
ARKIV
Archive
YOUTH
MEETING
ROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS
SERVICE
HOME-
WORK
HELP
COMMUNITY
CENTER
CAFÉ
STUDY SUPPORTJOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDE
EXHIBITIONS
FAMILIES
Partner
activities
Q AND A
HEALTH
COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET
AREA
TODDLERS/CHILDREN
REA-
DING
TRAI-
NING
Smart Aarhus Brussels Sept 2013
Smart Aarhus Brussels Sept 2013
Smart Aarhus Brussels Sept 2013
EU FP7
27 institutioner og
virksomheder i
8 lande
Slutter marts 13
Smart Aarhus Brussels Sept 2013
FP7
FI-SmartCity
Smart City
Platforms
Open data
47 data set – increasing rapidly
Smart Aarhus Brussels Sept 2013
Klimakanalen
Smart Aarhus Brussels Sept 2013
Life long learning
Peoples Entlightment
Volunteers
Adult education
Knowledge
Partnerships
Participation
Citizenship
Local democracy
Real Competecies
Citizens involvement
Formation
Debate
Innovation
Social Capital Empowerment
Inclusion
Coherence
Digitisation
Local society
It-competences
Learning styles
Civic society
Smart Aarhus Brussels Sept 2013
Citizens’ Services and Library
17.500 m2
For rent 10.000 m2
P-facility 1.000 cars
Opening of covered river
City scaping
Trafic regulation
Light rail trace
Flood protection of
central City area
Scale of project
Total costs approx.:
270 million Euro
Smart Aarhus Brussels Sept 2013
World Café
3-4 consecutive rounds of discussion
A new question posed at each round
Participants change – the host of the table
stays an picks up the essence
Library as percieved
by others
Dialogue and oral
competences involved
Opportunity to
examine the library’s
own attitudes and
ideas
Groups of people forming visions.
Everyone gets a camera and has to
answer in photos: What is it like to be a
user and what is it like to work there?
A great variety of
competences involved
Using pictures
communicates well
Starts discussions
and reflections
Photo typing
Users and staff introduces ideas and
projects and participants elaborate and
develop those ideas
The institutions’ space is
used for ideas and
projects
A channel into user
thoughts and ideas
Test-space for
development topics
Access to user
networks
Village Square
Mindspot: Target group from 14-20. Events
inside and outside of the library. Hiring
young people – Mindspotters - on a short
term basis to create events and develop
ideas for this user group
Using user competences
Construct a universe
Access to new network
and user groups
Changing the image of
the library worker
Lead Users
Children’s lab: A week’s workshop with
children btw 9-14 prototyping a library. The
results were used as part of the competition
programme for UMSA
Direct access to
children and not just
to children’s parents
Children carries large
networks
In 2014 these children
are between 16 and 21
User driven design
Experiments
LESSONS LEARNED
Make partnerships
Co-create and co-produce
Integrate user generated knowledge in services
Think value chains, new formats and ”universes”
in service production
LESSONS LEARNED
Make space for prototyping
Increase ties between public sector activities,
research and industry
Think relations rather than transactions
Be where the users are
Smart Aarhus Brussels Sept 2013
Smart Aarhus Brussels Sept 2013
Smart Aarhus Brussels Sept 2013

Contenu connexe

Tendances

2022_02_25_ppt2_EPICAMP 2022 Anglais.pdf
2022_02_25_ppt2_EPICAMP 2022 Anglais.pdf2022_02_25_ppt2_EPICAMP 2022 Anglais.pdf
2022_02_25_ppt2_EPICAMP 2022 Anglais.pdfEveilleHN
 
Rethink the Public Library
Rethink the Public Library Rethink the Public Library
Rethink the Public Library Rolf Hapel
 
UTS Shapeshifters event on Creative Futures
UTS  Shapeshifters event on Creative FuturesUTS  Shapeshifters event on Creative Futures
UTS Shapeshifters event on Creative FuturesMal Booth
 
Presentation
PresentationPresentation
Presentationlaurien
 
AKTIIVI in English
AKTIIVI in EnglishAKTIIVI in English
AKTIIVI in EnglishAKTIIVI
 
Barcelona Ppt2
Barcelona Ppt2Barcelona Ppt2
Barcelona Ppt2jasanchez
 
Connecting Eenhana: Supporting ICT Skill Development in Community Network Pro...
Connecting Eenhana: Supporting ICT Skill Development in Community Network Pro...Connecting Eenhana: Supporting ICT Skill Development in Community Network Pro...
Connecting Eenhana: Supporting ICT Skill Development in Community Network Pro...Internet Society
 

Tendances (8)

2022_02_25_ppt2_EPICAMP 2022 Anglais.pdf
2022_02_25_ppt2_EPICAMP 2022 Anglais.pdf2022_02_25_ppt2_EPICAMP 2022 Anglais.pdf
2022_02_25_ppt2_EPICAMP 2022 Anglais.pdf
 
Immigrantmedia_16122009
Immigrantmedia_16122009Immigrantmedia_16122009
Immigrantmedia_16122009
 
Rethink the Public Library
Rethink the Public Library Rethink the Public Library
Rethink the Public Library
 
UTS Shapeshifters event on Creative Futures
UTS  Shapeshifters event on Creative FuturesUTS  Shapeshifters event on Creative Futures
UTS Shapeshifters event on Creative Futures
 
Presentation
PresentationPresentation
Presentation
 
AKTIIVI in English
AKTIIVI in EnglishAKTIIVI in English
AKTIIVI in English
 
Barcelona Ppt2
Barcelona Ppt2Barcelona Ppt2
Barcelona Ppt2
 
Connecting Eenhana: Supporting ICT Skill Development in Community Network Pro...
Connecting Eenhana: Supporting ICT Skill Development in Community Network Pro...Connecting Eenhana: Supporting ICT Skill Development in Community Network Pro...
Connecting Eenhana: Supporting ICT Skill Development in Community Network Pro...
 

En vedette

Innovationsnetværk 190516
Innovationsnetværk 190516Innovationsnetværk 190516
Innovationsnetværk 190516Bo Fristed
 
Proactive Marketing For The Foundation Librarian
Proactive Marketing For The Foundation LibrarianProactive Marketing For The Foundation Librarian
Proactive Marketing For The Foundation LibrarianSophia Guevara
 
Country Brand Index - Report 2014 2015
Country Brand Index - Report 2014 2015 Country Brand Index - Report 2014 2015
Country Brand Index - Report 2014 2015 Massimo Clementini
 
Enterprise mobility, strategy and execution approach
Enterprise mobility, strategy and execution approachEnterprise mobility, strategy and execution approach
Enterprise mobility, strategy and execution approachRapidValue
 
Developing a Modern Mobile App Strategy
Developing a Modern Mobile App StrategyDeveloping a Modern Mobile App Strategy
Developing a Modern Mobile App StrategyTodd Anglin
 
History of Advertising
History of AdvertisingHistory of Advertising
History of AdvertisingTugce Esener
 
Fashion portfolio astha goyel
Fashion portfolio astha goyelFashion portfolio astha goyel
Fashion portfolio astha goyelAstha Goel
 
Gvido bonati 146 konsideracija
Gvido bonati   146 konsideracijaGvido bonati   146 konsideracija
Gvido bonati 146 konsideracijaBojan Šojić
 
Measuring Success on Facebook, Twitter & LinkedIn
Measuring Success on Facebook, Twitter & LinkedInMeasuring Success on Facebook, Twitter & LinkedIn
Measuring Success on Facebook, Twitter & LinkedInBrian Honigman
 
Offensive & defensive strategies
Offensive & defensive strategiesOffensive & defensive strategies
Offensive & defensive strategiesNagarjuna Adiga
 
The Complete Starter Guide To Tumblr Marketing
The Complete Starter Guide To Tumblr MarketingThe Complete Starter Guide To Tumblr Marketing
The Complete Starter Guide To Tumblr MarketingViraltag Inc.
 
What's Next in Growth? 2016
What's Next in Growth? 2016What's Next in Growth? 2016
What's Next in Growth? 2016Andrew Chen
 
32 Ways a Digital Marketing Consultant Can Help Grow Your Business
32 Ways a Digital Marketing Consultant Can Help Grow Your Business32 Ways a Digital Marketing Consultant Can Help Grow Your Business
32 Ways a Digital Marketing Consultant Can Help Grow Your BusinessBarry Feldman
 
Study: The Future of VR, AR and Self-Driving Cars
Study: The Future of VR, AR and Self-Driving CarsStudy: The Future of VR, AR and Self-Driving Cars
Study: The Future of VR, AR and Self-Driving CarsLinkedIn
 

En vedette (20)

Innovationsnetværk 190516
Innovationsnetværk 190516Innovationsnetværk 190516
Innovationsnetværk 190516
 
Io t 190516
Io t 190516Io t 190516
Io t 190516
 
Proactive Marketing For The Foundation Librarian
Proactive Marketing For The Foundation LibrarianProactive Marketing For The Foundation Librarian
Proactive Marketing For The Foundation Librarian
 
Future Work Skills 2020
Future Work Skills 2020Future Work Skills 2020
Future Work Skills 2020
 
Country Brand Index - Report 2014 2015
Country Brand Index - Report 2014 2015 Country Brand Index - Report 2014 2015
Country Brand Index - Report 2014 2015
 
Neuromarketing
NeuromarketingNeuromarketing
Neuromarketing
 
Skift state-of-travel-2016
Skift state-of-travel-2016Skift state-of-travel-2016
Skift state-of-travel-2016
 
004
004004
004
 
Enterprise mobility, strategy and execution approach
Enterprise mobility, strategy and execution approachEnterprise mobility, strategy and execution approach
Enterprise mobility, strategy and execution approach
 
Developing a Modern Mobile App Strategy
Developing a Modern Mobile App StrategyDeveloping a Modern Mobile App Strategy
Developing a Modern Mobile App Strategy
 
4 Stages of a Smart Mobile Strategy
4 Stages of a Smart Mobile Strategy4 Stages of a Smart Mobile Strategy
4 Stages of a Smart Mobile Strategy
 
History of Advertising
History of AdvertisingHistory of Advertising
History of Advertising
 
Fashion portfolio astha goyel
Fashion portfolio astha goyelFashion portfolio astha goyel
Fashion portfolio astha goyel
 
Gvido bonati 146 konsideracija
Gvido bonati   146 konsideracijaGvido bonati   146 konsideracija
Gvido bonati 146 konsideracija
 
Measuring Success on Facebook, Twitter & LinkedIn
Measuring Success on Facebook, Twitter & LinkedInMeasuring Success on Facebook, Twitter & LinkedIn
Measuring Success on Facebook, Twitter & LinkedIn
 
Offensive & defensive strategies
Offensive & defensive strategiesOffensive & defensive strategies
Offensive & defensive strategies
 
The Complete Starter Guide To Tumblr Marketing
The Complete Starter Guide To Tumblr MarketingThe Complete Starter Guide To Tumblr Marketing
The Complete Starter Guide To Tumblr Marketing
 
What's Next in Growth? 2016
What's Next in Growth? 2016What's Next in Growth? 2016
What's Next in Growth? 2016
 
32 Ways a Digital Marketing Consultant Can Help Grow Your Business
32 Ways a Digital Marketing Consultant Can Help Grow Your Business32 Ways a Digital Marketing Consultant Can Help Grow Your Business
32 Ways a Digital Marketing Consultant Can Help Grow Your Business
 
Study: The Future of VR, AR and Self-Driving Cars
Study: The Future of VR, AR and Self-Driving CarsStudy: The Future of VR, AR and Self-Driving Cars
Study: The Future of VR, AR and Self-Driving Cars
 

Similaire à Smart Aarhus Brussels Sept 2013

Living+ kickoff slideset
Living+ kickoff slidesetLiving+ kickoff slideset
Living+ kickoff slidesetMikko Särelä
 
Living+ platform in Aalto University
Living+ platform in Aalto UniversityLiving+ platform in Aalto University
Living+ platform in Aalto UniversityAalto_Living
 
User involvement at dokk1 presentation at aarhus school of architecture 2015
User involvement at dokk1   presentation at aarhus school of architecture 2015User involvement at dokk1   presentation at aarhus school of architecture 2015
User involvement at dokk1 presentation at aarhus school of architecture 2015Rolf Hapel
 
Learning Cities- John Worthington of DEGW, April 2010
Learning Cities- John Worthington of DEGW, April 2010Learning Cities- John Worthington of DEGW, April 2010
Learning Cities- John Worthington of DEGW, April 2010Design South East
 
Citizens at the heart of planning
Citizens at the heart of planning Citizens at the heart of planning
Citizens at the heart of planning Virve Hyysalo
 
Melanie Imming LIBER Working together towards World Class Research
Melanie Imming LIBER Working together towards World Class ResearchMelanie Imming LIBER Working together towards World Class Research
Melanie Imming LIBER Working together towards World Class ResearchLIBER Europe
 
Addressing the challenges of local consultations – an international perspective
Addressing the challenges of local consultations – an international perspectiveAddressing the challenges of local consultations – an international perspective
Addressing the challenges of local consultations – an international perspectivemruk
 
New ways of delivering public consultation - LARIA conference presentation 2015
New ways of delivering public consultation - LARIA conference presentation 2015New ways of delivering public consultation - LARIA conference presentation 2015
New ways of delivering public consultation - LARIA conference presentation 2015Rachel Cope
 
En_ ABSTRACT LIM4ALL.pdf
En_ ABSTRACT LIM4ALL.pdfEn_ ABSTRACT LIM4ALL.pdf
En_ ABSTRACT LIM4ALL.pdfClaudia Lanteri
 
The ELMCIP Electronic Literature Base
The ELMCIP Electronic Literature BaseThe ELMCIP Electronic Literature Base
The ELMCIP Electronic Literature BaseJill Walker Rettberg
 
NIDA: Makerspaces
NIDA: MakerspacesNIDA: Makerspaces
NIDA: MakerspacesNIDA-Net
 
Leaders and partners: strategic positioning for transformative services - Wen...
Leaders and partners: strategic positioning for transformative services - Wen...Leaders and partners: strategic positioning for transformative services - Wen...
Leaders and partners: strategic positioning for transformative services - Wen...CONUL Conference
 
MA in Digital Humanities
MA in Digital Humanities MA in Digital Humanities
MA in Digital Humanities Paul Spence
 
2014 REform Aarhus peoples lab
2014 REform Aarhus peoples lab2014 REform Aarhus peoples lab
2014 REform Aarhus peoples labDESIS_projects
 
Intelligent school design - english version
Intelligent school design - english versionIntelligent school design - english version
Intelligent school design - english versionVoD_group
 
The maker library tilburg april 2013
The maker library   tilburg april 2013The maker library   tilburg april 2013
The maker library tilburg april 2013Louise Overgaard
 
Shaping our Future: Digitization Partnerships Across Libraries, Archives and ...
Shaping our Future: Digitization Partnerships Across Libraries, Archives and ...Shaping our Future: Digitization Partnerships Across Libraries, Archives and ...
Shaping our Future: Digitization Partnerships Across Libraries, Archives and ...UBC Library
 

Similaire à Smart Aarhus Brussels Sept 2013 (20)

Living+ kickoff slideset
Living+ kickoff slidesetLiving+ kickoff slideset
Living+ kickoff slideset
 
Living+ platform in Aalto University
Living+ platform in Aalto UniversityLiving+ platform in Aalto University
Living+ platform in Aalto University
 
User involvement at dokk1 presentation at aarhus school of architecture 2015
User involvement at dokk1   presentation at aarhus school of architecture 2015User involvement at dokk1   presentation at aarhus school of architecture 2015
User involvement at dokk1 presentation at aarhus school of architecture 2015
 
Learning Cities- John Worthington of DEGW, April 2010
Learning Cities- John Worthington of DEGW, April 2010Learning Cities- John Worthington of DEGW, April 2010
Learning Cities- John Worthington of DEGW, April 2010
 
Citizens at the heart of planning
Citizens at the heart of planning Citizens at the heart of planning
Citizens at the heart of planning
 
Melanie Imming LIBER Working together towards World Class Research
Melanie Imming LIBER Working together towards World Class ResearchMelanie Imming LIBER Working together towards World Class Research
Melanie Imming LIBER Working together towards World Class Research
 
Addressing the challenges of local consultations – an international perspective
Addressing the challenges of local consultations – an international perspectiveAddressing the challenges of local consultations – an international perspective
Addressing the challenges of local consultations – an international perspective
 
New ways of delivering public consultation - LARIA conference presentation 2015
New ways of delivering public consultation - LARIA conference presentation 2015New ways of delivering public consultation - LARIA conference presentation 2015
New ways of delivering public consultation - LARIA conference presentation 2015
 
En_ ABSTRACT LIM4ALL.pdf
En_ ABSTRACT LIM4ALL.pdfEn_ ABSTRACT LIM4ALL.pdf
En_ ABSTRACT LIM4ALL.pdf
 
The ELMCIP Electronic Literature Base
The ELMCIP Electronic Literature BaseThe ELMCIP Electronic Literature Base
The ELMCIP Electronic Literature Base
 
NIDA: Makerspaces
NIDA: MakerspacesNIDA: Makerspaces
NIDA: Makerspaces
 
Leaders and partners: strategic positioning for transformative services - Wen...
Leaders and partners: strategic positioning for transformative services - Wen...Leaders and partners: strategic positioning for transformative services - Wen...
Leaders and partners: strategic positioning for transformative services - Wen...
 
MA in Digital Humanities
MA in Digital Humanities MA in Digital Humanities
MA in Digital Humanities
 
Connected communities capital town meeting collated presentations
Connected communities capital town meeting collated presentationsConnected communities capital town meeting collated presentations
Connected communities capital town meeting collated presentations
 
2014 REform Aarhus peoples lab
2014 REform Aarhus peoples lab2014 REform Aarhus peoples lab
2014 REform Aarhus peoples lab
 
Intelligent school design - english version
Intelligent school design - english versionIntelligent school design - english version
Intelligent school design - english version
 
The maker library tilburg april 2013
The maker library   tilburg april 2013The maker library   tilburg april 2013
The maker library tilburg april 2013
 
"Urban Research Programme in Turku: Towards Implementation" by Sampo Ruoppila...
"Urban Research Programme in Turku: Towards Implementation" by Sampo Ruoppila..."Urban Research Programme in Turku: Towards Implementation" by Sampo Ruoppila...
"Urban Research Programme in Turku: Towards Implementation" by Sampo Ruoppila...
 
Shaping our Future: Digitization Partnerships Across Libraries, Archives and ...
Shaping our Future: Digitization Partnerships Across Libraries, Archives and ...Shaping our Future: Digitization Partnerships Across Libraries, Archives and ...
Shaping our Future: Digitization Partnerships Across Libraries, Archives and ...
 
User involvement helsinki feb. 2011
User involvement helsinki feb. 2011User involvement helsinki feb. 2011
User involvement helsinki feb. 2011
 

Plus de Rolf Hapel

Dokk1 italian delegation 2016
Dokk1 italian delegation 2016Dokk1 italian delegation 2016
Dokk1 italian delegation 2016Rolf Hapel
 
Dokk1 visit karlsruhe june 2016
Dokk1 visit karlsruhe june 2016Dokk1 visit karlsruhe june 2016
Dokk1 visit karlsruhe june 2016Rolf Hapel
 
Dokk1 eng udl juni 2016
Dokk1 eng udl juni 2016Dokk1 eng udl juni 2016
Dokk1 eng udl juni 2016Rolf Hapel
 
The role of the public libraries in the community and local economy udl, apri...
The role of the public libraries in the community and local economy udl, apri...The role of the public libraries in the community and local economy udl, apri...
The role of the public libraries in the community and local economy udl, apri...Rolf Hapel
 
Lyngby taarbæk marts udl 2016
Lyngby taarbæk marts udl 2016Lyngby taarbæk marts udl 2016
Lyngby taarbæk marts udl 2016Rolf Hapel
 
Dokk1 visit dutch delegation february 2016
Dokk1 visit dutch delegation february 2016Dokk1 visit dutch delegation february 2016
Dokk1 visit dutch delegation february 2016Rolf Hapel
 
Japanese delegation at dokk1 dec. 2015
Japanese delegation at dokk1 dec. 2015Japanese delegation at dokk1 dec. 2015
Japanese delegation at dokk1 dec. 2015Rolf Hapel
 
Smart dokk1 teknikmiljø vejle november 2015
Smart dokk1 teknikmiljø vejle november 2015Smart dokk1 teknikmiljø vejle november 2015
Smart dokk1 teknikmiljø vejle november 2015Rolf Hapel
 
IVA årgangsforelæsning om Dokk1 oktober 2015
IVA årgangsforelæsning om Dokk1 oktober 2015IVA årgangsforelæsning om Dokk1 oktober 2015
IVA årgangsforelæsning om Dokk1 oktober 2015Rolf Hapel
 
Dokk1 finnish national study tour oct 2015
Dokk1 finnish national study tour oct 2015Dokk1 finnish national study tour oct 2015
Dokk1 finnish national study tour oct 2015Rolf Hapel
 
Publikumsudvikling reduc dokk1 2015
Publikumsudvikling reduc dokk1 2015Publikumsudvikling reduc dokk1 2015
Publikumsudvikling reduc dokk1 2015Rolf Hapel
 
Dokk1 oslo oktober 2015
Dokk1 oslo oktober 2015Dokk1 oslo oktober 2015
Dokk1 oslo oktober 2015Rolf Hapel
 
Dokk1 oktober 2015
Dokk1 oktober 2015Dokk1 oktober 2015
Dokk1 oktober 2015Rolf Hapel
 
Dokk1, September 2015
Dokk1, September 2015Dokk1, September 2015
Dokk1, September 2015Rolf Hapel
 
Dbc visit march 2015 udl
Dbc visit march 2015 udlDbc visit march 2015 udl
Dbc visit march 2015 udlRolf Hapel
 
Digitization in libraries and what happens to the physical library Austria ma...
Digitization in libraries and what happens to the physical library Austria ma...Digitization in libraries and what happens to the physical library Austria ma...
Digitization in libraries and what happens to the physical library Austria ma...Rolf Hapel
 
Digitization and the impact on the libraries Dundee june 2014
Digitization and the impact on the libraries Dundee june 2014Digitization and the impact on the libraries Dundee june 2014
Digitization and the impact on the libraries Dundee june 2014Rolf Hapel
 
Medborgercenteret 6by direktørmøde
Medborgercenteret 6by direktørmødeMedborgercenteret 6by direktørmøde
Medborgercenteret 6by direktørmødeRolf Hapel
 
Digitalisering hvad med restgruppen
Digitalisering   hvad med restgruppenDigitalisering   hvad med restgruppen
Digitalisering hvad med restgruppenRolf Hapel
 
DDB status januar 2014
DDB status januar 2014DDB status januar 2014
DDB status januar 2014Rolf Hapel
 

Plus de Rolf Hapel (20)

Dokk1 italian delegation 2016
Dokk1 italian delegation 2016Dokk1 italian delegation 2016
Dokk1 italian delegation 2016
 
Dokk1 visit karlsruhe june 2016
Dokk1 visit karlsruhe june 2016Dokk1 visit karlsruhe june 2016
Dokk1 visit karlsruhe june 2016
 
Dokk1 eng udl juni 2016
Dokk1 eng udl juni 2016Dokk1 eng udl juni 2016
Dokk1 eng udl juni 2016
 
The role of the public libraries in the community and local economy udl, apri...
The role of the public libraries in the community and local economy udl, apri...The role of the public libraries in the community and local economy udl, apri...
The role of the public libraries in the community and local economy udl, apri...
 
Lyngby taarbæk marts udl 2016
Lyngby taarbæk marts udl 2016Lyngby taarbæk marts udl 2016
Lyngby taarbæk marts udl 2016
 
Dokk1 visit dutch delegation february 2016
Dokk1 visit dutch delegation february 2016Dokk1 visit dutch delegation february 2016
Dokk1 visit dutch delegation february 2016
 
Japanese delegation at dokk1 dec. 2015
Japanese delegation at dokk1 dec. 2015Japanese delegation at dokk1 dec. 2015
Japanese delegation at dokk1 dec. 2015
 
Smart dokk1 teknikmiljø vejle november 2015
Smart dokk1 teknikmiljø vejle november 2015Smart dokk1 teknikmiljø vejle november 2015
Smart dokk1 teknikmiljø vejle november 2015
 
IVA årgangsforelæsning om Dokk1 oktober 2015
IVA årgangsforelæsning om Dokk1 oktober 2015IVA årgangsforelæsning om Dokk1 oktober 2015
IVA årgangsforelæsning om Dokk1 oktober 2015
 
Dokk1 finnish national study tour oct 2015
Dokk1 finnish national study tour oct 2015Dokk1 finnish national study tour oct 2015
Dokk1 finnish national study tour oct 2015
 
Publikumsudvikling reduc dokk1 2015
Publikumsudvikling reduc dokk1 2015Publikumsudvikling reduc dokk1 2015
Publikumsudvikling reduc dokk1 2015
 
Dokk1 oslo oktober 2015
Dokk1 oslo oktober 2015Dokk1 oslo oktober 2015
Dokk1 oslo oktober 2015
 
Dokk1 oktober 2015
Dokk1 oktober 2015Dokk1 oktober 2015
Dokk1 oktober 2015
 
Dokk1, September 2015
Dokk1, September 2015Dokk1, September 2015
Dokk1, September 2015
 
Dbc visit march 2015 udl
Dbc visit march 2015 udlDbc visit march 2015 udl
Dbc visit march 2015 udl
 
Digitization in libraries and what happens to the physical library Austria ma...
Digitization in libraries and what happens to the physical library Austria ma...Digitization in libraries and what happens to the physical library Austria ma...
Digitization in libraries and what happens to the physical library Austria ma...
 
Digitization and the impact on the libraries Dundee june 2014
Digitization and the impact on the libraries Dundee june 2014Digitization and the impact on the libraries Dundee june 2014
Digitization and the impact on the libraries Dundee june 2014
 
Medborgercenteret 6by direktørmøde
Medborgercenteret 6by direktørmødeMedborgercenteret 6by direktørmøde
Medborgercenteret 6by direktørmøde
 
Digitalisering hvad med restgruppen
Digitalisering   hvad med restgruppenDigitalisering   hvad med restgruppen
Digitalisering hvad med restgruppen
 
DDB status januar 2014
DDB status januar 2014DDB status januar 2014
DDB status januar 2014
 

Dernier

OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureEric D. Schabell
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintMahmoud Rabie
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesDavid Newbury
 
Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024SkyPlanner
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Adtran
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioChristian Posta
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAshyamraj55
 
How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?IES VE
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7DianaGray10
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxMatsuo Lab
 
VoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBXVoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBXTarek Kalaji
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IES VE
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Will Schroeder
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024D Cloud Solutions
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UbiTrack UK
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...DianaGray10
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaborationbruanjhuli
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfDianaGray10
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URLRuncy Oommen
 

Dernier (20)

OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability Adventure
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership Blueprint
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond Ontologies
 
Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and Istio
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
 
How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptx
 
VoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBXVoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBX
 
20150722 - AGV
20150722 - AGV20150722 - AGV
20150722 - AGV
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URL
 

Smart Aarhus Brussels Sept 2013

  • 2. Urban performance depends not only on the city’s hard infrastructure, - physical capital, but also, and increasingly so, on the availability and quality of knowledge, communication and social infrastructure, - human and social capital ”Smart Cities in Europe”, Caragliu, et al., Amsterdam Free University, 2009
  • 5. City of high digital maturity
  • 6. Aarhus front runner on digital services
  • 9. Channel Strategy for the City of Aarhus 2010-12
  • 10. Interaction Distance Short term Long termSponsorships Short duration Donations, gifts Volunteers as consultants Advocacy campains Co-production R & D Business development projects Branding Sponsorships Long duration Networks, clubs Innovation in hybrid organisations Dialogue on services Partnership strategy
  • 11. To: • Collaboration with citizens • User driven innovation • Co-production • Co-creation Sherry Arnstein, 1969 New policy for citizen involvement From: • Hearings and formal democracy • Duty driven • Neat, but dusty and boring
  • 12. Seed money for intern innovation 7 mill Euro per year 1. Creating innovative culture 2. City Council risk willing 3. User driven - involvement of staff and citizens 4. Cross sector innovation work 5. Private sector business component
  • 14. Business Aarhus ”State of the nation – measuring the business climate” 600+ participants
  • 15. ”Headstart” Morning meetings and network on social media 1500+ participants
  • 16. EU Cultural Capital 2017 Activating business community, education and cultural institutions Budget: 70+ mill Euro
  • 17. The “Mash-up” institution LOCAL ARCHIVE ARKIV Archive YOUTH MEETING ROOMS ANALOGUE MEDIA SELF SERVICE LEARNING CENTER SMS BUSINESS SERVICE HOME- WORK HELP COMMUNITY CENTER CAFÉ STUDY SUPPORTJOB CORNER LIBRARY SHOP REFERENCE CONSUMER INFO NATURE GUIDE EXHIBITIONS FAMILIES Partner activities Q AND A HEALTH COUNCELLING LEISURE INFO NEWS LOUNGE QUIET AREA TODDLERS/CHILDREN REA- DING TRAI- NING
  • 21. EU FP7 27 institutioner og virksomheder i 8 lande Slutter marts 13
  • 24. 47 data set – increasing rapidly
  • 28. Life long learning Peoples Entlightment Volunteers Adult education Knowledge Partnerships Participation Citizenship Local democracy Real Competecies Citizens involvement Formation Debate Innovation Social Capital Empowerment Inclusion Coherence Digitisation Local society It-competences Learning styles Civic society
  • 30. Citizens’ Services and Library 17.500 m2 For rent 10.000 m2 P-facility 1.000 cars Opening of covered river City scaping Trafic regulation Light rail trace Flood protection of central City area Scale of project Total costs approx.: 270 million Euro
  • 32. World Café 3-4 consecutive rounds of discussion A new question posed at each round Participants change – the host of the table stays an picks up the essence Library as percieved by others Dialogue and oral competences involved Opportunity to examine the library’s own attitudes and ideas
  • 33. Groups of people forming visions. Everyone gets a camera and has to answer in photos: What is it like to be a user and what is it like to work there? A great variety of competences involved Using pictures communicates well Starts discussions and reflections Photo typing
  • 34. Users and staff introduces ideas and projects and participants elaborate and develop those ideas The institutions’ space is used for ideas and projects A channel into user thoughts and ideas Test-space for development topics Access to user networks Village Square
  • 35. Mindspot: Target group from 14-20. Events inside and outside of the library. Hiring young people – Mindspotters - on a short term basis to create events and develop ideas for this user group Using user competences Construct a universe Access to new network and user groups Changing the image of the library worker Lead Users
  • 36. Children’s lab: A week’s workshop with children btw 9-14 prototyping a library. The results were used as part of the competition programme for UMSA Direct access to children and not just to children’s parents Children carries large networks In 2014 these children are between 16 and 21 User driven design
  • 38. LESSONS LEARNED Make partnerships Co-create and co-produce Integrate user generated knowledge in services Think value chains, new formats and ”universes” in service production
  • 39. LESSONS LEARNED Make space for prototyping Increase ties between public sector activities, research and industry Think relations rather than transactions Be where the users are