Presented at the 2014 Student Affairs and Services Symposium at York University. After months of collaborative work, the Division of Students at York University unveiled its five-year strategic plan in March, 2013. Titled “Strategy for Success,” it articulates a vision, mission, values, strategic priorities, and enablers. York’s CSAO, Janet Morrison, will talk about the planning process, the challenges encountered, and lessons learned. Her presentation will set the stage for related sessions delivered by York leaders, all of whom are proud to be ‘Partners in Student Success’.

1. Janet K. Morrison, Vice-Provost, Students
CACUSS 2014: NAVIGATING CHANGE
Wednesday, June 11, 2014
Partners in
Student Success
Building our strategic plan.

2. 2
Division of Students
PARTNERS IN STUDENT SUCCESS
Division of Students
• Aboriginal Student Services
• Career Centre
• Counselling & Disability Services
• Registrar’s Office
• Recruitment
• Admissions
• Student Financial Services
• Systems
• Scheduling
• Records
• Sport & Recreation
• Student Community & Leadership Development
• Student Conflict Resolution

3. 3
Division of Students
PARTNERS IN STUDENT SUCCESS
Goals & Objectives
• Transform the Division of Students into an excellent,
strategic partner
• Foster environments that contribute to an exemplary
student experience
• Partner within the University to improve York’s
reputation
• Advance the University’s enrolment goals
• Create a healthy work culture within the Division of
Students to position employees for success
• Optimize operational performance

4. 4
Division of Students
PARTNERS IN STUDENT SUCCESS
Contract Deliverables
• mission, vision, values
• divisional current state assessment
• future state assessment
• future state definition
• review & evaluation
• comprehensive strategic plan
• implementation plan

5. 5
Division of Students
PARTNERS IN STUDENT SUCCESS
Process
Data Surveys Stakeholder
Interviews
Focus
Groups
StrategicPlan
Divisional
Survey
Employee
Engagement
Survey
President
Provost
VP+P
Deans
CIO
Student Organizations
Senate

6. 6
Division of Students
PARTNERS IN STUDENT SUCCESS

7. 7
Division of Students
PARTNERS IN STUDENT SUCCESS
Values

8. 8
Division of Students
PARTNERS IN STUDENT SUCCESS
Key Priorities

9. 9
Division of Students
PARTNERS IN STUDENT SUCCESS
Enablers

10. 10
Division of Students
PARTNERS IN STUDENT SUCCESS
Vision Partners in student success
Mission
To advance York University’s mission by providing services, programs and facilities that foster
academic success, student development and an engaged community. We support and inspire
students to contribute as global leaders.
Values Respect Excellence Innovation Collaboration
Accountability Care Inclusion
Strategic Enrolment
Management
2018: York has achieved
optimum enrolment through a
strategic, planned approach
that aligns with the University
Academic Plan, White Paper
and Faculty Plans.
First Year Experience
2018: All first year students
have access to programs that
support their personal
transition to York and foster
their success and engagement.
Financial Supports
2018: We provide the financial
assistance our students need
to meet their academic goals.
Student Leadership &
Career Development
2018: We offer co-curricular
programs and services that
empower our students to seek
out and engage in leadership
and career development
opportunities.
Enabler: Valuing People Enabler: Resource Integration
Building Culture:
Living Our Values
2018: We live our values, as
experienced by our students, clients,
partners and ourselves.
Employee Engagement &
Development
2018: Divisional Employee
Engagement reaches a significant five
year high and every employee has an
active development plan in place.
Organizational Effectiveness & Awareness
2018: The role of the Division of Students at York
University is clear to students, clients, Faculty partners
and Divisional employees. Our structures, systems,
communications and processes are positioned to
provide service excellence.
Priorities: Student Success

11. 11
Division of Students
PARTNERS IN STUDENT SUCCESS
Balanced Scorecard
Examples
Examples
Examples
Examples
MeasuringourSuccess

12. 12
Division of Students
PARTNERS IN STUDENT SUCCESS

13. 13
Division of Students
PARTNERS IN STUDENT SUCCESS
Roadmap for Change
Phase 0 Phase 1 Phase 2 Phase 3 Phase 4
Putting
“House in
Order” and
In-Progress
With Yearly
Evaluation
Making
Change to
Ensure a
Solid Start
and Quick
Wins
Solidifying
Wins and
Entering Next
Phase of
Change
Management
Getting
“In to the
Groove”
Consistently
tracking and
researching
best
practices
Celebrating
and Building
on Successes
+ Continuous
Improvement

14. Questions?
Contact Information
Janet Morrison
Vice-Provost, Students
jkmorri@yorku.ca
416.736.5955