Slide show for the eLearning Guild Online Forum Presentation, January 2010

1. Application of the Thiagi Four-Door Model for Rapid e-Learning January 2010 Russ Powell Sun Microsystems, Inc. -- Sun Learning Services Brandon Carson NetApp v1.9 28 Jan 2010

2. About Us Questions you may be asking Who are you and why should we pay attention? Why are you here? What is this thing called the “four-door model”? What does Sun’s version of it look like? What recommendations do you have for me should I decide to attempt this? How do I get more information? 2

4. The Four-Door model

5. Designed a four-door course?

6. Implemented/completed a four-door course?3

7. Current Problems w/ eLearning Courses Consider eLearning courses you’ve seen recently… Type one word in the chat pod to summarize some of the most significant concerns you have about them. 4

8. Current Problems w/ eLearning Courses Our initial list of concerns: Boring (e.g., irrelevant, presented in a manner not conducive to learning) Repetitious (e.g., everyone seems to be doing it the same way, addressing many levels of expertise) Provides little-to-no autonomy Expensive High attrition rate 5

9. The Business Problem Sun was struggling to demonstrate the business value of its products and solutions due to A large and complex portfolio Lack of a shared vocabulary, methods, and tools in the sales organization Results were shrinking revenues and lost market share 6

10. Training Concerns Over $12m spent on vendor-based ILT No discernible ROI in increased sales Geo-based audiences used to “doing it their way” 7

11. New Approach to Sales Training The business requested SLS to provide a “hybrid” learning solution We wanted to use the “3Js” Just in time Just enough Just for me Not repetitious, not boring 8

12. About Thiagi Instructional Design guru, games-master Helps people achieve more through performance-based training that is motivating and effective Approach is rigorous, research-based, academic, informed by real-world, hands-on experience Four-door model = “faster, better, cheaper” Who learns the most? Visit thiagi.com 9

13. The Four Doors Torture Chamber Library Playground Cafe 10

14. A Four Door UI Implementation 11

15. The Four Doors + 1 Case Studies Ask the Experts Test Center Library Arcade 12

16. Other Important Components Course Introduction Peripherals Key Takeaways 13

18. Photos

19. Videos

20. Websites

21. Audio Files14

22. Playground/Arcade 15

23. Café/Ask-The-Experts 16

24. Torture Chamber/Test Center 17

25. The Four-Doors - “Live” Demo 18

26. Iterations > Simple Wiki Pages 19

27. Iterations > Pilot Main Page 20

28. Iterations > Final Main Page 21

29. Iterations > Simple Wiki Pages 22

30. Iterations > Game Examples 23

31. Iterations > Pilot Game Example 2 24

32. Iterations > Pilot Game Example 1 25

33. Iterations > Case Study Example 26

34. The First Implementation Cost (internal/external) Resourcing Time Scalability 27

35. Timeline and Cost Analysis (with the BU): 1 month Prototype: 2 months Pilot: 2 months First Implementation: 4 months Design vendors: 2 Vendor cost: $80K Internal resources: 2 full-time headcount for the program duration 5-6 part time headcount “in and out” 28

36. Recommendations Obtain or create business buy-in/support before starting an initiative of this nature. The first time you do this, plan for design time to gain efficiencies in the future. Early on, recruit a technology rep to help you integrate this design into the current technology infrastructure. Pay close attention to the design of your guidance system. Have a writer or instructional designer on the team who is skilled at creating good game-/test-items. 29

37. Mapping Problems to 4-D Solutions Boring Repetitious Little-to-no autonomy Expensive High attrition rate Other “I found myself becoming so engaged in the program and content. It completely grabbed and held my attention.” – Anonymous Judge, Brandon Hall Research “Easy to navigate. Quality presentation layout. Organized. Rich in content. Love it.” “Arcade concept is brilliant.” “Having an accompanying support resource Library is very helpful.” – Anonymous Learners, Sun Microsystems 30

38. Mapping Problems to 4-D Solutions Boring Repetitious Little-to-no autonomy Expensive High attrition rate Other “[The material was] easy to access and learn from. It respects the needs of adult learners.” – Anonymous Judge, Brandon Hall Research 31

39. Mapping Problems to 4-D Solutions Boring Repetitious Little-to-no autonomy Expensive High attrition rate Other “This is the first time I had used this non-linear approach to learning. While it takes a while to get used to, I think it is much better. [It] allowed me to pursue the learning I needed when I needed it. Overall the experience was excellent.” – Anonymous Learner, Sun Microsystems 32

40. Mapping Problems to 4-D Solutions Boring Repetitious Little-to-no autonomy Expensive High attrition rate Other “[This program], from my perspective as Director of Sales Training, is one of the best courses we've developed—elegantly designed with highly-value content and methodology.” – Joe Campbell, Director of Sales Training, Sun Microsystems “Wow! A new course in only 10 days.” – Karen Davis, eLearning Guild 33

41. Mapping Problems to 4-D Solutions Boring Repetitious Little-to-no autonomy Expensive High attrition rate Other “Ask-The-Experts adds real-life examples that are important for the adoption of this methodology.” “Slick user experience. Nice aesthetics and graphic elements. The Arcade was a great idea for fun and interaction. The Case Study was by far the most valuable part of the course.” “Having complete flexibility for user-generated learning paths multiplies the effectiveness.” – Anonymous Learners, Sun Microsystems 34

43. What are some enablersin your organization that are likely to encourage use of the 4D model?

44. What are some obstaclesin your organization that are likely to discourage use of the 4D model?35

45. For more info… Contact us – and/or – See our handout (pdf), available at the eLearning Guild Resource page – or visit – www.thiagi.com www.4d-elearning.com 36

47. Application of the Four-Door Model Russ Powell russ.powell@sun.com, russ@svn.net Twitter: RussPowell LinkedIn: Russ Powell Brandon Carson brandoncarson@gmail.com Twitter: Shemp65 LinkedIn: Brandon Carson 38