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Minimize the Risk of Mold Claims
          April 4, 2006

                           SEA, Ltd.
                  7349 Worthington-Galena Rd.
                      Columbus, Ohio 43085
                     Ron Thaman, MS, CSP
                          800-782-6851
                    rthaman@sealimited.com




    Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Let’s Review the Fundamentals
     Handling of Mold & Mildew Claims

• Must act quickly to
  determine extent of
  damage.
• Mold growth starts
  immediately and is visible
  in 24-48 hours.
• Need to engage services
  of industrial hygiene firm
  and then a remediation
  company to stop damage.


        Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
What Signs Warn of Necessity
   for Calling an Industrial
Hygienist and/or Civil Engineer?
• Water intrusion problem has existed
  for over a week.
• Mold growth is already taking
  place.
• Large quantities of water are
  involved (greater than 5 gallons).
• School, hospital, or office building.




        Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
CONSTRUCTION!
• Fact of life that
  modern construction
  practices favor mold
  growth at the job site.
• Storage of building
  materials outside in
  the elements.
• General Contractor is
  responsible for order
  of subs.


       Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Construction Practices
• Lumber is not protected
  from elements on job site.
• Building not always
  weather tight before mold-
  susceptible elements are
  installed.
• Trades not caring about
  other trades work in
  progress

       Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Construction Practices (cont’d)
• Selection of building
  materials .
• New technology may
  help.
• Vinyl wall coverings
  for hotels and condos?
• Mold resistant
  wallboard.


       Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
General Contractor Responsibilities
• Should be concerned about
  rain/snow effects on
  cellulose-based building
  components.
• Don’t schedule the drywall
  installation before roof is on
  and building weather tight.
• Be aware of leaks in building
  envelope.


       Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Real Life Scenario
• Firewall between two adjacent
  tenants.
• Usually sheetrock (2) is
  inserted in a track and then
  mud applied (may cover
  multiple stories)
• Roof completion followed fire
  wall installation – mold growth
  on sandwiched sheetrock.

       Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Real Life Scenario (cont’d)
• When mold developed, sheetrock had been
  mudded and rooms formed.
• Since the building was for 1 million +
  condos; an extensive mold remediation was
  prepared and the project was set back
  several months due to poor planning by the
  GC.


      Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Property Management
• Reporting of water
  intrusions to maintenance
  from tenants is crucial.
• Maintenance needs to
  understand the problems of
  water intrusions and how to
  correctly mediate them.



       Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Routine Moisture Measurements
        Can Save $$$
• Maintenance
  personnel can do
  routine moisture
  measurements to
  quickly identify and
  start early remedy
  before many
  thousands of dollars
  are expended.


       Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Real Life Scenario
• Country Club had water
  intrusion in subterranean floor
  where golf pros change and store
  clubs. Heavy rain responsible
  and drain at top of ramp clogged.
• Country Club called a contractor
  that did cleaning for them. The
  cleaning contractor accepted job
  and proceeded to wet vac, etc.

       Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Real Life Scenario (cont’d)
• The rug “cleaning”
  company should never
  have accepted the job.
• Rug cleaning company
  was interested in getting
  into the remediation field.
• Remediation delayed due
  to inability of rug cleaning
  company to properly
  remediate.


        Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Pictures From The Field




Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Pictures From The Field




Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Are Tenants Setting You Up
       for a Large Loss?
• Carefree attitude.
• It’s not “my” building.
• We will call property owner
  tomorrow.
• Makeshift temporary repairs.




      Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Maintaining Buildings




Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Maintaining Buildings




Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Differences Between Water
   Intrusions & Mold Losses
• Whenever water enters
  a business or
  residence, it is called a
  “water intrusion”. Just
  because there is water,
  does not mean that
  there is mold. It takes
  time for the mold to
  grow.


       Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Water Intrusion v. Mold Loss
Water Loss                                                   Mold Loss
• Response is                                                • Health issues need to
  everything                                                   be addressed
• Hidden spaces                                                immediately
• No health issues                                           • Prevent spread of the
• MUST be complete in                                          contamination
  the initial investigation                                  • Litigation is a sure bet
• Dry appropriately

       Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Due Diligence Investigations
• Cause of most water intrusions are
  determined by Civil Engineers. Did the
  faulty windows leak and cause water
  damage? Did the 20 year-old roof leak and
  cause damage to the computer floor of the
  business? Is the slope wrong at the site
  causing water to drain inside?


      Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Due Diligence Investigations
• Health related issues surrounding a “mold
  problem” are ALWAYS investigated by a
  qualified health and safety professional.
  Anytime there are questions regarding
  allergic reactions or headaches from the
  suspect building, ALWAYS employ an
  industrial hygienist.


      Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
How Can I Recover All Those Lost
 Dollars? Subrogation! Who May
• Architect
            Be At Fault?
•   Builder
•   Carpenters
•   Engineers
•   General Contractor
•   Subcontractors
•   Finishers
•   Industrial Hygienists
•   Rug Cleaners
•   Remediation Contractor


         Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Contents Evaluations
      (Hard Goods v. Soft Goods)
• Rarely is there any
  damage to hard goods
  (glass, ceramics, metal
  and wood furniture.
• Soft goods can be
  damaged IF left in
  high moisture
  conditions.

         Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Condition of Contents: Proving
    Beyond a Reasonable Doubt
• Must sample suspect goods
  (hard & soft) at loss site in
  strict adherence to chain of
  custody. A industrial
  hygienist with content
  evaluation experience is
  highly recommended. All
  environmental conditions
  MUST be obtained at time
  of sampling.

       Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Procurement of Exemplar
      Merchandise a MUST
• Obtain identical or
  near identical
  merchandise from
  same store chain in
  another State.
• Store suspect &
  exemplar merchandise
  in SEPARATE sealed
  containers.

      Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Proving The Case (Merchandise
       is damaged or not)
The scientific approach:
• Surface swab                                                           Polo Shirt Comparison

  sampling of suspect                                                4
  and exemplar hard and                                           3
                                                                   3.5


  soft goods.                                                   2.5
                                                         CFU/in2 2

• Data is returned in                                           1.5
                                                                     1

  Colony Forming
                                                                   0.5
                                                                     0
                                                                         Polo Shirt from New      Polo Shirt form
  Units/square inch                                                            Orleans            Columbus Ohio


  (CFU/in2)

      Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Proving The Case (Cont’d)
• Multiple samples of
  suspect and exemplar
  merchandise are
  helpful in proving
  statistically that
  merchandise is either
  compromised or not
  from the water
  intrusion.


       Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Odor Panel Evaluation (ASTM)
• Double blind evaluations.
• Human olfactory system is
  employed in scientific
  study that can stand the
  test of Daubert.
• Odor panel evaluate both
  suspect and exemplar in
  controlled lab
  environment. Intensity of
  odor and type of odor is
  obtained.


       Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
Three Strikes Your Out!
• Mold -
• Asbestos
• Lead
   Experts hired to do any
   of above referenced
   inspections may need
   to be certified for each
   discipline. Different
   states require different
   certs.
      Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa

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THEORIES OF ORGANIZATION-PUBLIC ADMINISTRATION
 

Minimize The Risk Of Mold Claims Nbi Miami Fl April 4 2006

  • 1. Minimize the Risk of Mold Claims April 4, 2006 SEA, Ltd. 7349 Worthington-Galena Rd. Columbus, Ohio 43085 Ron Thaman, MS, CSP 800-782-6851 rthaman@sealimited.com Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 2. Let’s Review the Fundamentals Handling of Mold & Mildew Claims • Must act quickly to determine extent of damage. • Mold growth starts immediately and is visible in 24-48 hours. • Need to engage services of industrial hygiene firm and then a remediation company to stop damage. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 3. What Signs Warn of Necessity for Calling an Industrial Hygienist and/or Civil Engineer? • Water intrusion problem has existed for over a week. • Mold growth is already taking place. • Large quantities of water are involved (greater than 5 gallons). • School, hospital, or office building. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 4. CONSTRUCTION! • Fact of life that modern construction practices favor mold growth at the job site. • Storage of building materials outside in the elements. • General Contractor is responsible for order of subs. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 5. Construction Practices • Lumber is not protected from elements on job site. • Building not always weather tight before mold- susceptible elements are installed. • Trades not caring about other trades work in progress Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 6. Construction Practices (cont’d) • Selection of building materials . • New technology may help. • Vinyl wall coverings for hotels and condos? • Mold resistant wallboard. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 7. General Contractor Responsibilities • Should be concerned about rain/snow effects on cellulose-based building components. • Don’t schedule the drywall installation before roof is on and building weather tight. • Be aware of leaks in building envelope. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 8. Real Life Scenario • Firewall between two adjacent tenants. • Usually sheetrock (2) is inserted in a track and then mud applied (may cover multiple stories) • Roof completion followed fire wall installation – mold growth on sandwiched sheetrock. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 9. Real Life Scenario (cont’d) • When mold developed, sheetrock had been mudded and rooms formed. • Since the building was for 1 million + condos; an extensive mold remediation was prepared and the project was set back several months due to poor planning by the GC. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 10. Property Management • Reporting of water intrusions to maintenance from tenants is crucial. • Maintenance needs to understand the problems of water intrusions and how to correctly mediate them. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 11. Routine Moisture Measurements Can Save $$$ • Maintenance personnel can do routine moisture measurements to quickly identify and start early remedy before many thousands of dollars are expended. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 12. Real Life Scenario • Country Club had water intrusion in subterranean floor where golf pros change and store clubs. Heavy rain responsible and drain at top of ramp clogged. • Country Club called a contractor that did cleaning for them. The cleaning contractor accepted job and proceeded to wet vac, etc. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 13. Real Life Scenario (cont’d) • The rug “cleaning” company should never have accepted the job. • Rug cleaning company was interested in getting into the remediation field. • Remediation delayed due to inability of rug cleaning company to properly remediate. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 14. Pictures From The Field Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 15. Pictures From The Field Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 16. Are Tenants Setting You Up for a Large Loss? • Carefree attitude. • It’s not “my” building. • We will call property owner tomorrow. • Makeshift temporary repairs. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 17. Maintaining Buildings Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 18. Maintaining Buildings Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 19. Differences Between Water Intrusions & Mold Losses • Whenever water enters a business or residence, it is called a “water intrusion”. Just because there is water, does not mean that there is mold. It takes time for the mold to grow. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 20. Water Intrusion v. Mold Loss Water Loss Mold Loss • Response is • Health issues need to everything be addressed • Hidden spaces immediately • No health issues • Prevent spread of the • MUST be complete in contamination the initial investigation • Litigation is a sure bet • Dry appropriately Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 21. Due Diligence Investigations • Cause of most water intrusions are determined by Civil Engineers. Did the faulty windows leak and cause water damage? Did the 20 year-old roof leak and cause damage to the computer floor of the business? Is the slope wrong at the site causing water to drain inside? Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 22. Due Diligence Investigations • Health related issues surrounding a “mold problem” are ALWAYS investigated by a qualified health and safety professional. Anytime there are questions regarding allergic reactions or headaches from the suspect building, ALWAYS employ an industrial hygienist. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 23. How Can I Recover All Those Lost Dollars? Subrogation! Who May • Architect Be At Fault? • Builder • Carpenters • Engineers • General Contractor • Subcontractors • Finishers • Industrial Hygienists • Rug Cleaners • Remediation Contractor Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 24. Contents Evaluations (Hard Goods v. Soft Goods) • Rarely is there any damage to hard goods (glass, ceramics, metal and wood furniture. • Soft goods can be damaged IF left in high moisture conditions. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 25. Condition of Contents: Proving Beyond a Reasonable Doubt • Must sample suspect goods (hard & soft) at loss site in strict adherence to chain of custody. A industrial hygienist with content evaluation experience is highly recommended. All environmental conditions MUST be obtained at time of sampling. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 26. Procurement of Exemplar Merchandise a MUST • Obtain identical or near identical merchandise from same store chain in another State. • Store suspect & exemplar merchandise in SEPARATE sealed containers. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 27. Proving The Case (Merchandise is damaged or not) The scientific approach: • Surface swab Polo Shirt Comparison sampling of suspect 4 and exemplar hard and 3 3.5 soft goods. 2.5 CFU/in2 2 • Data is returned in 1.5 1 Colony Forming 0.5 0 Polo Shirt from New Polo Shirt form Units/square inch Orleans Columbus Ohio (CFU/in2) Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 28. Proving The Case (Cont’d) • Multiple samples of suspect and exemplar merchandise are helpful in proving statistically that merchandise is either compromised or not from the water intrusion. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 29. Odor Panel Evaluation (ASTM) • Double blind evaluations. • Human olfactory system is employed in scientific study that can stand the test of Daubert. • Odor panel evaluate both suspect and exemplar in controlled lab environment. Intensity of odor and type of odor is obtained. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa
  • 30. Three Strikes Your Out! • Mold - • Asbestos • Lead Experts hired to do any of above referenced inspections may need to be certified for each discipline. Different states require different certs. Atlanta ● Baltimore/Washington ● Chicago ● Cleveland ● Columbus ● Ft. Lauderdale ● Houston ● Jacksonville ● St. Louis ● Tampa