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Content Marketing:
Beyond “Liking” and
    Tweeting

     Ruben Quinones,
   Director of New Media
Who We Are
                •Strategic Online Marketing Approach

      •SEO, Social Media , Pay-Per-Click, Display Ad management

•Industry leading technology for managing, optimizing & tracking search
                           based campaigns

                    Some Brands We Have Worked With
Content ….. What it’s not




           Purchase
What it is …….
It Also …..
Boosts Your Interior Pages for SEO
Google & Facebook – Critical for Content on the Web


   Indexes content                            Has content in its
     on the web,                            property, and the web
   content is not on                           has elements of
   Google, its found                            facebook in it
      by Google




                       Intent to Purchase
Social Metrics Increasing in Search Algorithm

               Social metrics increased 2% from last biannual report,
                      and is expected to continue to increase.
Characteristics of Web Content Topics
•   What’s New?

•   Commentary

•   What’s going to happen…..what to watch out for

•   How to – process oriented

•   Tools and resources that would be of value to your readers

•   Answering a Question

•   Common Mistakes to look out for
Purpose of Content
Acquisition Based   Vs.    Nurture Based
Identify Key Terms for Your
          Customer Segments
• Who are our audiences?

• What are the touch points / challenges of
  our customers/alliances?

• What are they asking?
Discovering Content Topics
     Audiences for Content
• Customer
  Segmentation

• Alliances
Identifying Key Terms for Your
        Customer Segments
will lead to ….

• Topical ideas for future content marketed to those
  segments

• Uncovering other blogs, forums, influencers, and
  social sites that are responding to these key terms

• Embedding these key phrases will give us a
  better opportunity to be found via search results
  and social conversations
Identify Key Terms for Your
        Customer Segments
Touch points – key terms that are widely used by
your audience. Ex. (cashflow, tax shelter,
appreciation are terms that accountants would use
in their daily workflow)

Context – key terms that attach a type of relevance,
for ex. New York, venue, etc.

Audience – Segmented customer or alliance.
Discovering Content Topics/Conversations
   Employ boolean searches – ex.
          If a well known brand, use
“Brand name” “context”, “Brand name” “Touch point”
  “Audience” “Context”, “Audience” “Touch point”
  “Competitor” “context”, “Competitor” “Touch point
                “touch point” “context”
              “touch point” “touch point”
Discovering Content
Topics/Conversations

                           Boolean search for brand
                           name and a touch point.
                                     ex.
                            “new york”, “customer
                                   service”

                      Can be multiple variations of
                         previously mentioned
                           boolean searches


  Filter by News & Blogs
Discovering Content
Topics/Conversations




           Boolean searches on YouTube
Discovering Content
Topics/Conversations




            Boolean searches on Twitter
Discovering Content
Topics/Conversations




              Boolean searches on Twitter
Sourcing Your Next Topic
Discovering Content Topics
   Identifying Key Terms for Audiences
Identify Touch
Points
          Identify any
          Context
                         Map back to
                         Audiences
                         (segmented)
                                       Incorporate into
                                       Content calendar
                                       (onsite and Social)
Onsite Strategic Considerations

                          Does Content
                          Speak to Your
                         Onsite Audience


                                                   Is it optimized
Easily Shareable                                    for Google?
  for Social?




              Relevant to my               Is it credible?
              brand/services?
On Site Social Integration with your Content




        Can I communicate with your brand?
On Site Social Integration with your Content




                                    Can I share it?
On Site Social Integration with your Content

                                                                             Take advantage of Google’s
                                                                             Authorship Markup to show
                                                                            authors picture next to search
                                                                               results for their content.
                                                                             Increases CTR for your link.




            For a step by step on how to implement, go to
      http://www.pathinteractive.com/blog/2012/09/a-step-by-step-guide-to-google-authorship-markup/
Content Marketing Off Site


            Awareness


           Favorability

          Consideration



            Purchase
Social Based Content
Repurposed and Dedicated Content for
             the Social Web
• Do you have pdf’s presentations?

• Do you have highly visual images?

• Can you convert your written content into a visual info graphic?
  Powerpoint?

• Include hashtags in your title for twitter campaigns


                       #
Submit Your Content to Other Sites that
       Cater to your Audiences

• Article Sites that have heavy traffic

• Guest Blogging on industry sites that
  show a level of engagement

• Guest blogging on alliance sites that
  show a level of engagement
Content Marketing off Site - Facebook




                       Homepage News Feed
Content Marketing off Site - Facebook
Which Means to Stand Out…….
                 Must increase
                 engagement

                 Build Affinity

                 Establish
                 Frequency
The Secret to Marketing on Facebook




                  Don’t Market!
Ingredients for Engaging Content


• Educational

• Entertaining

• Exclusive
Targeting Your Content




     Target by gender, relationship
    status, educational status, age,
         location and language
Segment Your Content
                                   Clicks Average

  Engagement Questions


            Testimonial


            Promotional


Engagement/Entertaiment


              Blog Post


            Bible Verse


                          0    5      10   15   20   25   30   35   Utilizing “Facebook Insights”, you
                                                                    40

                                                                        can gauge which theme is
                                                                           performing the best.
Run Social Ads to Deliver content to Your
               Audiences




                        Ads targeted by keyword intent, titles,
                                    and interests
Pay for your content to reach your audience




                           This content piece was targeted to
                         Facebook users who had an expressed
                                  interest in the show.
Pay for your content to reach your audience




                            This content piece about the
                          conference is being advertised by
                                   keyword intent
Process for New Content Discovery
                 Keep Focus
1.   What type of post am I writing?

2.   Who is my specific audience for this post?

3.   What are one or two critical points I can answer for them?

4.   What are the two keywords that describe the critical points?

5.   Do a boolean search to see what might spark some ideas

6.   Can I stretch these out into a series?

7.   Next content post, repeat.
Metrics to Look at (non sexy brands)
Metrics
Content will mostly be measured by passive metrics


• On site Metrics
  Passive & Hard
• Social Metrics
  Passive & Hard
Passive Metric – New Visitors




Are new visitors coming in as are result
           of your content?
Passive Metric – Referring traffic




               Is your content creating new visitors to
                               your site?
                           Sort by referring
                Referring sites will give a clues to your
                               audience
Passive Metric – Deeper Navigation




              How deep did they navigate beyond
                         your page?
Passive Metric




Your “visit duration” should improve, an
  indication that your content is being
                consumed
Hard Metric - Goals




                Sort by the content section of
                 your site, and analyze “Goal
                             Rate”
Social Metrics – Passive


•   Impressions
•   Views
•   Clicks
•   Consumption
•   Reach
Social Metrics – Hard
        Factored into Engagement Rate

•   Likes
•   Follows or Connections
•   Shares/Retweets
•   Comments
Social Metrics – Some Deeper Metrics


•   Brand mentions
•   Share of voice (by platform, overall, etc.)
•   Influencer penetration rate
•   Brand association with targeted keywords
•   Brand vs competitive with targeted key terms
Some Facebook Metrics


Unique viewers of
 your individual
     posts
                                                        “Talking About
                      Uniques Who                      This” Divided by
                                         Uniques Who
                     Have Clicked into                 “Engaged Users”
                                           Took An
                        Your Post
                                            Action
Tools to use

External tool - https://adwords.google.com/o/Targeting/Explorer?
Thank You!



www.linkedin.com/in/rubenquinones

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Aam association 1-24 -10-13

  • 1. Content Marketing: Beyond “Liking” and Tweeting Ruben Quinones, Director of New Media
  • 2. Who We Are •Strategic Online Marketing Approach •SEO, Social Media , Pay-Per-Click, Display Ad management •Industry leading technology for managing, optimizing & tracking search based campaigns Some Brands We Have Worked With
  • 3. Content ….. What it’s not Purchase
  • 4. What it is …….
  • 5. It Also ….. Boosts Your Interior Pages for SEO
  • 6. Google & Facebook – Critical for Content on the Web Indexes content Has content in its on the web, property, and the web content is not on has elements of Google, its found facebook in it by Google Intent to Purchase
  • 7. Social Metrics Increasing in Search Algorithm Social metrics increased 2% from last biannual report, and is expected to continue to increase.
  • 8. Characteristics of Web Content Topics • What’s New? • Commentary • What’s going to happen…..what to watch out for • How to – process oriented • Tools and resources that would be of value to your readers • Answering a Question • Common Mistakes to look out for
  • 9. Purpose of Content Acquisition Based Vs. Nurture Based
  • 10. Identify Key Terms for Your Customer Segments • Who are our audiences? • What are the touch points / challenges of our customers/alliances? • What are they asking?
  • 11. Discovering Content Topics Audiences for Content • Customer Segmentation • Alliances
  • 12. Identifying Key Terms for Your Customer Segments will lead to …. • Topical ideas for future content marketed to those segments • Uncovering other blogs, forums, influencers, and social sites that are responding to these key terms • Embedding these key phrases will give us a better opportunity to be found via search results and social conversations
  • 13. Identify Key Terms for Your Customer Segments Touch points – key terms that are widely used by your audience. Ex. (cashflow, tax shelter, appreciation are terms that accountants would use in their daily workflow) Context – key terms that attach a type of relevance, for ex. New York, venue, etc. Audience – Segmented customer or alliance.
  • 14. Discovering Content Topics/Conversations Employ boolean searches – ex. If a well known brand, use “Brand name” “context”, “Brand name” “Touch point” “Audience” “Context”, “Audience” “Touch point” “Competitor” “context”, “Competitor” “Touch point “touch point” “context” “touch point” “touch point”
  • 15. Discovering Content Topics/Conversations Boolean search for brand name and a touch point. ex. “new york”, “customer service” Can be multiple variations of previously mentioned boolean searches Filter by News & Blogs
  • 16. Discovering Content Topics/Conversations Boolean searches on YouTube
  • 17. Discovering Content Topics/Conversations Boolean searches on Twitter
  • 18. Discovering Content Topics/Conversations Boolean searches on Twitter
  • 20. Discovering Content Topics Identifying Key Terms for Audiences Identify Touch Points Identify any Context Map back to Audiences (segmented) Incorporate into Content calendar (onsite and Social)
  • 21. Onsite Strategic Considerations Does Content Speak to Your Onsite Audience Is it optimized Easily Shareable for Google? for Social? Relevant to my Is it credible? brand/services?
  • 22. On Site Social Integration with your Content Can I communicate with your brand?
  • 23. On Site Social Integration with your Content Can I share it?
  • 24. On Site Social Integration with your Content Take advantage of Google’s Authorship Markup to show authors picture next to search results for their content. Increases CTR for your link. For a step by step on how to implement, go to http://www.pathinteractive.com/blog/2012/09/a-step-by-step-guide-to-google-authorship-markup/
  • 25. Content Marketing Off Site Awareness Favorability Consideration Purchase
  • 27. Repurposed and Dedicated Content for the Social Web • Do you have pdf’s presentations? • Do you have highly visual images? • Can you convert your written content into a visual info graphic? Powerpoint? • Include hashtags in your title for twitter campaigns #
  • 28. Submit Your Content to Other Sites that Cater to your Audiences • Article Sites that have heavy traffic • Guest Blogging on industry sites that show a level of engagement • Guest blogging on alliance sites that show a level of engagement
  • 29. Content Marketing off Site - Facebook Homepage News Feed
  • 30. Content Marketing off Site - Facebook
  • 31. Which Means to Stand Out……. Must increase engagement Build Affinity Establish Frequency
  • 32. The Secret to Marketing on Facebook Don’t Market!
  • 33. Ingredients for Engaging Content • Educational • Entertaining • Exclusive
  • 34. Targeting Your Content Target by gender, relationship status, educational status, age, location and language
  • 35. Segment Your Content Clicks Average Engagement Questions Testimonial Promotional Engagement/Entertaiment Blog Post Bible Verse 0 5 10 15 20 25 30 35 Utilizing “Facebook Insights”, you 40 can gauge which theme is performing the best.
  • 36. Run Social Ads to Deliver content to Your Audiences Ads targeted by keyword intent, titles, and interests
  • 37. Pay for your content to reach your audience This content piece was targeted to Facebook users who had an expressed interest in the show.
  • 38. Pay for your content to reach your audience This content piece about the conference is being advertised by keyword intent
  • 39. Process for New Content Discovery Keep Focus 1. What type of post am I writing? 2. Who is my specific audience for this post? 3. What are one or two critical points I can answer for them? 4. What are the two keywords that describe the critical points? 5. Do a boolean search to see what might spark some ideas 6. Can I stretch these out into a series? 7. Next content post, repeat.
  • 40. Metrics to Look at (non sexy brands)
  • 41. Metrics Content will mostly be measured by passive metrics • On site Metrics Passive & Hard • Social Metrics Passive & Hard
  • 42. Passive Metric – New Visitors Are new visitors coming in as are result of your content?
  • 43. Passive Metric – Referring traffic Is your content creating new visitors to your site? Sort by referring Referring sites will give a clues to your audience
  • 44. Passive Metric – Deeper Navigation How deep did they navigate beyond your page?
  • 45. Passive Metric Your “visit duration” should improve, an indication that your content is being consumed
  • 46. Hard Metric - Goals Sort by the content section of your site, and analyze “Goal Rate”
  • 47. Social Metrics – Passive • Impressions • Views • Clicks • Consumption • Reach
  • 48. Social Metrics – Hard Factored into Engagement Rate • Likes • Follows or Connections • Shares/Retweets • Comments
  • 49. Social Metrics – Some Deeper Metrics • Brand mentions • Share of voice (by platform, overall, etc.) • Influencer penetration rate • Brand association with targeted keywords • Brand vs competitive with targeted key terms
  • 50. Some Facebook Metrics Unique viewers of your individual posts “Talking About Uniques Who This” Divided by Uniques Who Have Clicked into “Engaged Users” Took An Your Post Action
  • 51. Tools to use External tool - https://adwords.google.com/o/Targeting/Explorer?