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Navigating Google Shopping
               Changes
                     Presented by:
      Ryan Douglas – Product Manager, SingleFeed
      Jason Chow – Platforms Partnerships Google
                     Shopping BD



September 13, 2012                                 1
Overview
•   What are Comparison Shopping Engines
•   Navigating Google Product Listing Ads
•   Setting up Your Accounts
•   Policies and Data Quality
•   Campaign Structure and Bidding Strategy
•   Managing & Tracking your Google campaigns
•   Why you should use CSEs
•   Q&A

                       2
What are Comparison Shopping
          Engines?
  Comparison Shopping Engine? Shopping Comparison
Engine? Price Comparison Engine? What's the difference?




                                                          3
What are Comparison Shopping Engines?
• Traditional shopping engine lists one picture,
  one title, one description and all of the
  merchants that sell that particular product and
  compares them by price from sellers
• Product listings help consumers quickly and
  easily make apples-to-apples comparisons to
  make smart buying decisions




                         4
List of Comparison Shopping Engines




             And many more!


                    5
Google Shopping
Building a better experience

September 13, 2012

Jason Chow, Platform Partnerships
Google Shopping BD
Feedback we’ve received

From users                From merchants
• Sometimes cluttered     • Traffic is hard to
  and duplicative           predict

• Some inaccurate data,   • Too few opportunities to
  some unreliable           differentiate
  merchants
Before: Potential for duplication, clutter




                                     Product
                                     Listing
                                     Ads




                                     Products
                                     Universal
Now going to a single set of products
Google Search Results

                            Standard AdWords
                                Ad Format




                      10
Product Listing Ad Format
Google Shopping

                                           Product Listing Ad Format




              Organic Results (SEO)




www.singlefeed.com                    11                         (800) 705 8852
Within the Shopping Property, the retailer only pays when
shopper clicks
Within the Shopping Property, the retailer only pays when
shopper clicks
New simplified sign up
 Leverages existing
  product knowledge
 No need to learn
  AdWords
 3 easy steps
 Allows you to monitor
  your performance and
  edit basic settings
  in Merchant Center
Connecting Google AdWords




www.singlefeed.com              15               (800) 705 8852
Connecting Google AdWords




www.singlefeed.com              16               (800) 705 8852
Connecting Google AdWords




www.singlefeed.com              17               (800) 705 8852
Connecting Google AdWords
              Setting Budgets and Bids




                                   Selecting Ad Extension Type




www.singlefeed.com                              18               (800) 705 8852
Connecting Google AdWords

                        Ad Format and Adding Promotion Details




www.singlefeed.com                        19                     (800) 705 8852
Policies & Data Quality



Start at Merchant Center
             View active and
       disapproved products.

    Submit all your inventory.
   Check unprocessed items.

  Review individual products.
       See inactive products.

    Correct errors, ensure all
      your items are eligible.

              View click data.

         Link your AdWords
      account(s), add Users.
Policies & Data Quality



Optimize your data quality
The better your data quality, the better we can match your
products to shoppers’ search queries.



                      Submit high      Mind your
                         quality      descriptions
                        images         and titles

                                                    Use the
        Update your                              rel=canonical
         feed daily                                   tag

       Adhere to                Better               Mind your
      our editorial              data                robots.txt
       guidelines               quality                 files
Policies & Data Quality



Policies & Feed Spec

                                        Continuity from
                    Defines          Product Search to the
                                     new Google Shopping

                  Permissible          All products are
  Policies   products and business         subject to
                    models            AdWords policies


             What information must     Former Product
   Feed
             be provided for each     Search feed spec
   Spec             product               persists
PLA Campaign Structure



AdWords lingo

    Account
      Campaign
        Ad Groups        PLAs
           Creatives   PLA Creative
           Criteria    Product Targets
           Bid         Bid
PLA Campaign Structure



3 Steps to happiness!

                         This allows different
     Create a separate   settings, budgets and
     campaign for PLAs   performance tracking
                         for your PLAs.

       Plan your ideal
         campaign
          structure

         Set up an
       “All Products”
      products target
PLA Campaign Structure



3 Steps to happiness!


     Create a separate   1. Are there groups of
     campaign for PLAs      products on which you'd
                            like to bid differently?

       Plan your ideal   2. Do you have different
         campaign           promos for different
                            products? An Ad Group
          structure
                            per product target allows
                            for a unique promotion per
         Set up an          product target.
       “All Products”
      products target
PLA Campaign Structure



3 Steps to happiness!


     Create a separate
     campaign for PLAs


       Plan your ideal
         campaign
          structure
                         Set this bid lower than
                         the other targets to
         Set up an
                         create a catch-all for
       “All Products”
      products target    your entire inventory.
PLA Campaign Structure



Let's walk through an example


• Coates submits a feed through
  their Merchant Center account.

• They want to set up a
  high-performing PLA campaign.

• Profit margins vary by product.

• Some models are more expensive.
  Some of their bikes are refurbished.
PLA Campaign Structure



Assign a bid to each product target


 Sample Ad Groups           Product Targets           Max CPC Bids

   Mountain Bikes     product_type = mountain bikes        $1.00

  Specialized Brand        brand = Specialized             $2.00

 Refurbished Bikes       condition = refurbished           $0.75

    High Margin       adwords_labels = high margin         $2.50

    All Products              All Products                 $0.50
PLA Campaign Structure



Product Targets
• Bid differently on groups of products
• Map your product targets to items with exactly matching attributes

       Product Targets                         Product Data Feed

                                                          Product    Adwords
                                       Title   Brand
product_type = mountain bikes                              type       Labels

     brand = Specialized                        Road      mountain    low
                                     Spokes
                                               Runner      bikes     margin
   condition = refurbished
                                      Stump    Speciali   mountain    high
adwords_labels = high margin
                                      jumper    zed        bikes     margin
        All Products
                                               Canzo      mountain    low
                                     Voodoo
                                                AL         bikes     margin

                                      Velo                            high
                                                Orion     hybrids
                                     Cipede                          margin
PLA Campaign Structure



Product Targets
• Bid differently on groups of products
• Map your product targets to items with exactly matching attributes

       Product Targets                         Product Data Feed

                                                          Product    Adwords
                                       Title   Brand
product_type = mountain bikes                              type       Labels

     brand = Specialized                        Road      mountain    low
                                     Spokes
                                               Runner      bikes     margin
   condition = refurbished
                                      Stump    Speciali   mountain    high
adwords_labels = high margin
                                      jumper    zed        bikes     margin
        All Products
                                               Canzo      mountain    low
                                     Voodoo
                                                AL         bikes     margin

                                      Velo                            high
                                                Orion     hybrids
                                     Cipede                          margin
PLA Campaign Structure



Product Targets
• Bid differently on groups of products
• Map your product targets to items with exactly matching attributes

       Product Targets                         Product Data Feed

                                                          Product    Adwords
                                       Title   Brand
product_type = mountain bikes                              type       Labels

     brand = Specialized                        Road      mountain    low
                                     Spokes
                                               Runner      bikes     margin
   condition = refurbished
                                      Stump    Speciali   mountain    high
adwords_labels = high margin
                                      jumper    zed        bikes     margin
        All Products
                                               Canzo      mountain    low
                                     Voodoo
                                                AL         bikes     margin

                                      Velo                            high
                                                Orion     hybrids
                                     Cipede                          margin
PLA Campaign Structure



Product Targets
• Bid
Best differently on groups of products
      Practice
• Map your product targets to items with exactly matching attributes
Add an All Products
product target to ensure
that all Product Targets are
         your products                        Product Data Feed
covered. Bid with the                                  Product Adwords
lowest price you're willing             Title Brand
 product_type = mountain bikes                          type     Labels
to pay for a click on any
product. If a = schwinn
        brand product                          Road    mountain    low
                                     Spokes
                                              Runner    bikes    margin
matches morerefurbished
     condition = than one
product target, it will run in        Stump Speciali mountain     high
 adwords_grouping = summer
the one with the highest              jumper    zed     bikes    margin
 adwords_labels = high margin
bid.
                                              Canzo   mountain    low
                                     Voodoo
        All Products                           AL      bikes     margin

                                      Velo                        high
                                              Orion    hybrids
                                     Cipede                      margin
PLA Bidding Strategy



Managing Bids Across Product Targets
• The query "mountain bikes" is relevant to several products
• With this PLA campaign structure, these products fall in multiple
  product targets
                 Bidding
                                                   Product Data Feed
                                  Max                         Product    Adwords
       Product Targets                     Title   Brand
                                  CPC                          type       Labels
  product_type = mountain bikes   $1.00             Road      mountain     low
           All Products           $0.50   Spokes
                                                   Runner      bikes      margin
  product_type = mountain bikes   $1.00
       brand = Specialized        $2.00   Stump    Speciali   mountain     high
  adwords_labels = high_margin    $2.50   jumper    zed        bikes      margin
           All Products           $0.50
                                                   Canzo      mountain     low
  product_type = mountain bikes   $1.00   Voodoo
           All Products           $0.50             AL         bikes      margin

                                           Velo                            high
                                                    Orion     hybrids
                                          Cipede                          margin
PLA Bidding Strategy



Managing Bids Across Product Targets
Since adwords_labels=high margin has the highest bid,
this product & bid will run in the auction

                 Bidding
                                                   Product Data Feed
                                  Max                         Product    Adwords
       Product Targets                     Title   Brand
                                  CPC                          type       Labels
  product_type = mountain bikes   $1.00             Road      mountain     low
           All Products           $0.50   Spokes
                                                   Runner      bikes      margin
  product_type = mountain bikes   $1.00
       brand = Specialized        $2.00   Stump    Speciali   mountain     high
  adwords_labels = high_margin    $2.50   jumper    zed        bikes      margin
           All Products           $0.50
                                                   Canzo      mountain     low
  product_type = mountain bikes   $1.00   Voodoo
           All Products           $0.50             AL         bikes      margin

                                           Velo                            high
                                                    Orion     hybrids
                                          Cipede                          margin
Tracking & Tools



Improving query relevance
• Perform a search query report to identify queries triggering your
  product targets at the campaign or ad group level
• Set negative keywords to avoid your products showing for non
  performing queries, at the campaign or ad group level
Tracking & Tools



Promotional text
•   Free field shows up on hover or in ads
•   Designate for products or product categories
•   Defined at the Ad Group level
•   Use specific promotional offers (”20% off RoadRunner bikes”)
    rather than generic messages ("Best bike shop around!")




                             Free shipping. Buy now!
Summary: Top 5 Optimization Tips

     Full coverage: Set up an All Products target (with a low bid) to
 1   ensure your entire inventory is eligible for PLAs.

     Strategic bidding: Use product targets to bid differently on
 2   different groups of products.

     Data quality: Maintain a high-quality feed by addressing
 3   errors and optimization suggestions in the Merchant Center
     Data Quality tab.

     Query relevance: Run search query reports and set up
 4   negative keywords to prevent your products from showing on
     irrelevant queries.

     Tracking: Several options available for multi-provider
 5
     situations.
Why Use Comparison Shopping
         Engines?
       What’s in it for me?




                              38
Why use CSE’s
•   Each CSE spends $$$ on marketing and SEO to
    drive traffic, adding to your “reach”
     •   They have more experience and deeper pockets than
         you do. Let them help you.
•   Unique visitors per month (comscore April 2012)
     •   Google Shopping >20M
     •   Shopzilla >18M
     •   Nextag >17M
     •   Pricegrabber >7M


                               39
Why use CSE’s
• Part of a complete online marketing presence
   • CSEs contribute 5-20% of total sales/traffic
• A way to increase traffic and sales on your site
   • Controlled and profitable approach
   • Own the customer, not like eBay/Amazon
   • Relies on your own site conversion experience
• Enable Shoppers to find your niche/long tail products
  from Google searches




                               40
Who uses CSE’s
• The Merchants
  • Already listing on other channels – Amazon/Ebay
  • Actively using online marketing such as SEM (AdWords),
    SEO, and email.
  • Selling well established brands or nicheof products – no
    obscure generic/house brand items
  • Price competitive to a degree – won’t work well if you’re
    selling at the highest price
  • Have bandwidth/people to handle Marketing duties



                             41
About SingleFeed
• Leading data feed management tool for small and
  medium sized retailers
• Founded in 2006 True Ventures, Acquired in 2011 by
  Vendio
• Trusted Partner – To Google and many of the leading
  shopping engines
• Core Customer - Retailers doing $250K to $20M+
• Pricing – Flat Rate Service plans from $99/mo




                          42
Question and Answer




        43
Contact Info
          SingleFeed
     info@singlefeed.com
         800-705-8852

      Google AdWords
       866-2-466453



44
Thank you.




Jason Chow, Platforms Partnerships
Google Shopping BD

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Navigating Google Shopping Changes by SingleFeed - Sept. 13, 2012

  • 1. Navigating Google Shopping Changes Presented by: Ryan Douglas – Product Manager, SingleFeed Jason Chow – Platforms Partnerships Google Shopping BD September 13, 2012 1
  • 2. Overview • What are Comparison Shopping Engines • Navigating Google Product Listing Ads • Setting up Your Accounts • Policies and Data Quality • Campaign Structure and Bidding Strategy • Managing & Tracking your Google campaigns • Why you should use CSEs • Q&A 2
  • 3. What are Comparison Shopping Engines? Comparison Shopping Engine? Shopping Comparison Engine? Price Comparison Engine? What's the difference? 3
  • 4. What are Comparison Shopping Engines? • Traditional shopping engine lists one picture, one title, one description and all of the merchants that sell that particular product and compares them by price from sellers • Product listings help consumers quickly and easily make apples-to-apples comparisons to make smart buying decisions 4
  • 5. List of Comparison Shopping Engines And many more! 5
  • 6. Google Shopping Building a better experience September 13, 2012 Jason Chow, Platform Partnerships Google Shopping BD
  • 7. Feedback we’ve received From users From merchants • Sometimes cluttered • Traffic is hard to and duplicative predict • Some inaccurate data, • Too few opportunities to some unreliable differentiate merchants
  • 8. Before: Potential for duplication, clutter Product Listing Ads Products Universal
  • 9. Now going to a single set of products
  • 10. Google Search Results Standard AdWords Ad Format 10 Product Listing Ad Format
  • 11. Google Shopping Product Listing Ad Format Organic Results (SEO) www.singlefeed.com 11 (800) 705 8852
  • 12. Within the Shopping Property, the retailer only pays when shopper clicks
  • 13. Within the Shopping Property, the retailer only pays when shopper clicks
  • 14. New simplified sign up  Leverages existing product knowledge  No need to learn AdWords  3 easy steps  Allows you to monitor your performance and edit basic settings in Merchant Center
  • 18. Connecting Google AdWords Setting Budgets and Bids Selecting Ad Extension Type www.singlefeed.com 18 (800) 705 8852
  • 19. Connecting Google AdWords Ad Format and Adding Promotion Details www.singlefeed.com 19 (800) 705 8852
  • 20. Policies & Data Quality Start at Merchant Center View active and disapproved products. Submit all your inventory. Check unprocessed items. Review individual products. See inactive products. Correct errors, ensure all your items are eligible. View click data. Link your AdWords account(s), add Users.
  • 21. Policies & Data Quality Optimize your data quality The better your data quality, the better we can match your products to shoppers’ search queries. Submit high Mind your quality descriptions images and titles Use the Update your rel=canonical feed daily tag Adhere to Better Mind your our editorial data robots.txt guidelines quality files
  • 22. Policies & Data Quality Policies & Feed Spec Continuity from Defines Product Search to the new Google Shopping Permissible All products are Policies products and business subject to models AdWords policies What information must Former Product Feed be provided for each Search feed spec Spec product persists
  • 23. PLA Campaign Structure AdWords lingo Account Campaign Ad Groups PLAs Creatives PLA Creative Criteria Product Targets Bid Bid
  • 24. PLA Campaign Structure 3 Steps to happiness! This allows different Create a separate settings, budgets and campaign for PLAs performance tracking for your PLAs. Plan your ideal campaign structure Set up an “All Products” products target
  • 25. PLA Campaign Structure 3 Steps to happiness! Create a separate 1. Are there groups of campaign for PLAs products on which you'd like to bid differently? Plan your ideal 2. Do you have different campaign promos for different products? An Ad Group structure per product target allows for a unique promotion per Set up an product target. “All Products” products target
  • 26. PLA Campaign Structure 3 Steps to happiness! Create a separate campaign for PLAs Plan your ideal campaign structure Set this bid lower than the other targets to Set up an create a catch-all for “All Products” products target your entire inventory.
  • 27. PLA Campaign Structure Let's walk through an example • Coates submits a feed through their Merchant Center account. • They want to set up a high-performing PLA campaign. • Profit margins vary by product. • Some models are more expensive. Some of their bikes are refurbished.
  • 28. PLA Campaign Structure Assign a bid to each product target Sample Ad Groups Product Targets Max CPC Bids Mountain Bikes product_type = mountain bikes $1.00 Specialized Brand brand = Specialized $2.00 Refurbished Bikes condition = refurbished $0.75 High Margin adwords_labels = high margin $2.50 All Products All Products $0.50
  • 29. PLA Campaign Structure Product Targets • Bid differently on groups of products • Map your product targets to items with exactly matching attributes Product Targets Product Data Feed Product Adwords Title Brand product_type = mountain bikes type Labels brand = Specialized Road mountain low Spokes Runner bikes margin condition = refurbished Stump Speciali mountain high adwords_labels = high margin jumper zed bikes margin All Products Canzo mountain low Voodoo AL bikes margin Velo high Orion hybrids Cipede margin
  • 30. PLA Campaign Structure Product Targets • Bid differently on groups of products • Map your product targets to items with exactly matching attributes Product Targets Product Data Feed Product Adwords Title Brand product_type = mountain bikes type Labels brand = Specialized Road mountain low Spokes Runner bikes margin condition = refurbished Stump Speciali mountain high adwords_labels = high margin jumper zed bikes margin All Products Canzo mountain low Voodoo AL bikes margin Velo high Orion hybrids Cipede margin
  • 31. PLA Campaign Structure Product Targets • Bid differently on groups of products • Map your product targets to items with exactly matching attributes Product Targets Product Data Feed Product Adwords Title Brand product_type = mountain bikes type Labels brand = Specialized Road mountain low Spokes Runner bikes margin condition = refurbished Stump Speciali mountain high adwords_labels = high margin jumper zed bikes margin All Products Canzo mountain low Voodoo AL bikes margin Velo high Orion hybrids Cipede margin
  • 32. PLA Campaign Structure Product Targets • Bid Best differently on groups of products Practice • Map your product targets to items with exactly matching attributes Add an All Products product target to ensure that all Product Targets are your products Product Data Feed covered. Bid with the Product Adwords lowest price you're willing Title Brand product_type = mountain bikes type Labels to pay for a click on any product. If a = schwinn brand product Road mountain low Spokes Runner bikes margin matches morerefurbished condition = than one product target, it will run in Stump Speciali mountain high adwords_grouping = summer the one with the highest jumper zed bikes margin adwords_labels = high margin bid. Canzo mountain low Voodoo All Products AL bikes margin Velo high Orion hybrids Cipede margin
  • 33. PLA Bidding Strategy Managing Bids Across Product Targets • The query "mountain bikes" is relevant to several products • With this PLA campaign structure, these products fall in multiple product targets Bidding Product Data Feed Max Product Adwords Product Targets Title Brand CPC type Labels product_type = mountain bikes $1.00 Road mountain low All Products $0.50 Spokes Runner bikes margin product_type = mountain bikes $1.00 brand = Specialized $2.00 Stump Speciali mountain high adwords_labels = high_margin $2.50 jumper zed bikes margin All Products $0.50 Canzo mountain low product_type = mountain bikes $1.00 Voodoo All Products $0.50 AL bikes margin Velo high Orion hybrids Cipede margin
  • 34. PLA Bidding Strategy Managing Bids Across Product Targets Since adwords_labels=high margin has the highest bid, this product & bid will run in the auction Bidding Product Data Feed Max Product Adwords Product Targets Title Brand CPC type Labels product_type = mountain bikes $1.00 Road mountain low All Products $0.50 Spokes Runner bikes margin product_type = mountain bikes $1.00 brand = Specialized $2.00 Stump Speciali mountain high adwords_labels = high_margin $2.50 jumper zed bikes margin All Products $0.50 Canzo mountain low product_type = mountain bikes $1.00 Voodoo All Products $0.50 AL bikes margin Velo high Orion hybrids Cipede margin
  • 35. Tracking & Tools Improving query relevance • Perform a search query report to identify queries triggering your product targets at the campaign or ad group level • Set negative keywords to avoid your products showing for non performing queries, at the campaign or ad group level
  • 36. Tracking & Tools Promotional text • Free field shows up on hover or in ads • Designate for products or product categories • Defined at the Ad Group level • Use specific promotional offers (”20% off RoadRunner bikes”) rather than generic messages ("Best bike shop around!") Free shipping. Buy now!
  • 37. Summary: Top 5 Optimization Tips Full coverage: Set up an All Products target (with a low bid) to 1 ensure your entire inventory is eligible for PLAs. Strategic bidding: Use product targets to bid differently on 2 different groups of products. Data quality: Maintain a high-quality feed by addressing 3 errors and optimization suggestions in the Merchant Center Data Quality tab. Query relevance: Run search query reports and set up 4 negative keywords to prevent your products from showing on irrelevant queries. Tracking: Several options available for multi-provider 5 situations.
  • 38. Why Use Comparison Shopping Engines? What’s in it for me? 38
  • 39. Why use CSE’s • Each CSE spends $$$ on marketing and SEO to drive traffic, adding to your “reach” • They have more experience and deeper pockets than you do. Let them help you. • Unique visitors per month (comscore April 2012) • Google Shopping >20M • Shopzilla >18M • Nextag >17M • Pricegrabber >7M 39
  • 40. Why use CSE’s • Part of a complete online marketing presence • CSEs contribute 5-20% of total sales/traffic • A way to increase traffic and sales on your site • Controlled and profitable approach • Own the customer, not like eBay/Amazon • Relies on your own site conversion experience • Enable Shoppers to find your niche/long tail products from Google searches 40
  • 41. Who uses CSE’s • The Merchants • Already listing on other channels – Amazon/Ebay • Actively using online marketing such as SEM (AdWords), SEO, and email. • Selling well established brands or nicheof products – no obscure generic/house brand items • Price competitive to a degree – won’t work well if you’re selling at the highest price • Have bandwidth/people to handle Marketing duties 41
  • 42. About SingleFeed • Leading data feed management tool for small and medium sized retailers • Founded in 2006 True Ventures, Acquired in 2011 by Vendio • Trusted Partner – To Google and many of the leading shopping engines • Core Customer - Retailers doing $250K to $20M+ • Pricing – Flat Rate Service plans from $99/mo 42
  • 44. Contact Info SingleFeed info@singlefeed.com 800-705-8852 Google AdWords 866-2-466453 44
  • 45. Thank you. Jason Chow, Platforms Partnerships Google Shopping BD