2. Individual vs Team Work
Working with others and helping them
Cooperation
Understand, get along with, and respect teammates
3. Team Chemistry
Contracting
Communication
Consensus
Spending time and effort
building work
partnerships will improve it
4. Using emotional intelligence
Monitor and work with your
and others’ emotions.
Makes individuals more
successful in dealing
with the demands of the
environment around them.
All of these qualities help the
individual to perform more
competently at work
5. EI competencies: Self-awareness
Accurate self-assessment
Self confidence
6. EI competencies : Self-management
emotional self-control
trustworthiness
Achievement orientation
7. EI competencies: Social-awareness
Empathy
Organizational awareness
Service orientation
10. Diversity makes the workplace rich
We’re all
individuals no
two alike
Some people think and communicate differently from you
Diversity makes the workplace rich
Put yourself in someone else’s shoes
video (1, 46 minutes) http://www.vimeo.com/8845867
11. Manage sideways it’s about relationships
Working
Collaboratively
Common goal
95/5 rule
Tear down the walls and understand what’s going on in
other areas of your organization
12. Working successfully across departments
People respond positively people they know, trust and
like.
Being client-centric everyone wants to work together
Win-win relationships at every level
