2. Need
• Developments in management science
• Current and future business challenges
• Business scenario
– Political
– Economic
– Social
– Technological
Sachin Mohan Bhide,
sachinworking@gmail.com
3. Concept
• Data, information, knowledge chain
• Knowledge: The psychological result of
perception and learning and reasoning
• Knowledge types
– Tacit
– Explicit
Sachin Mohan Bhide,
sachinworking@gmail.com
4. Concept…
Knowledge management is the explicit and
systematic management of intellectual capital and
organizational knowledge as well as the
associated processes of creating, gathering,
organizing, retrieving, leveraging, and using
intellectual capital for the purposes of improving
organizations and the people in them.
(Knowledge Management Concepts, Philosophy,
and Theory module by ASTD)
Sachin Mohan Bhide,
sachinworking@gmail.com
5. Strategies
1. Knowledge Strategy as Business Strategy
2. Intellectual Asset Management Strategy
3. Personal Knowledge Asset Responsibility
Strategy
4. Knowledge Creation Strategy
5. Knowledge Transfer Strategy
6. Customer-Focused Knowledge Strategy
(Karl Wiig and the APQC-American Productivity and
Quality Center)
Sachin Mohan Bhide,
sachinworking@gmail.com
6. Strategies…
1. Developing and Transferring Best Practices
2. Creating a new industry from embedded
knowledge
3. Shaping Corporate Strategy around knowledge
4. Fostering and Commercialising Innovation
5. Creating a standard by releasing proprietary
knowledge
(Day and Wendler of McKinsey & Company)
Sachin Mohan Bhide,
sachinworking@gmail.com
7. Architecture
• User
• Interface
• Filter
• Application
• Middleware
• Databases
(The knowledge management toolkit by Amrit
Tiwana, Simplified for audience by presenter)
Sachin Mohan Bhide,
sachinworking@gmail.com
8. Tools & practices
• Knowledge Networks and Communities of
Practice
• Peer Assists
• After Action Reviews
• Peer Reviews
• Exit Interviews
(Knowledge Management Toolkit by UNDP)
Sachin Mohan Bhide,
sachinworking@gmail.com
9. Issues and challenges
• Information or knowledge management?
• Is knowledge management or strategy
important?
• Culture
• Vision
(Key issues in the new knowledge management
by Joseph M. Firestone, PhD & Mark W.
McElroy)
Sachin Mohan Bhide,
sachinworking@gmail.com
