Walk through the products offered for Enhancement of Value Proposition

1. International SOS
Enhancement Services
Revisiting Value added programs with
Concierge for driving customer experience

2. About International SOS
Currently, providing key services to
88% of the Global Fortune 100
The Industry leaders trust to ensure medical safety of employees traveling and
residing abroad. International SOS provides Concierge & Lifestyle solutions to
leading Banks, Financial Institutions, Telecom, Airlines, Loyalty programs &
Insurance Companies for serving seamless extension of their brand for
innovative brand Experience, business insights and actionable intelligence that
generate customer advocacy and drive business growth.
The World’s leading international healthcare,
medical assistance, and security services company

3. About International SOS
•World leading company in mentioned services with a turnover of 1 billion USD
•26 Alarm centers worldwide to serve international/domestic clients
•Concierge provides White label services to around 100+ banks word wide
One Stop Shop delivering exclusive Concierge & Lifestyle,
Travel & Medical Emergency services for the affluent customer

4. About Medical & Security Assistance
•Approximately 8000 Employees Worldwide
•70000+ Global Network of Vendor for various Assistance services
•Resident Doctors in the Alarm Center for Medical Emergencies
•32 Emergency wholly Owned Clinics for Ground Support across the world
•10 Dedicated Air Ambulance for Medical Emergencies
- Singapore (2) – Lear Jet 35 A & Lear Jet 45
- Johannesburg (3) - Falcon 10, 2 Learjet 35A
- Nurnberg (1) - Cessna Citation II
- Beijing (1) – Hawker 800XP
- Lagos (1) Learjet 45
- Abu Dhabi (1) Lear 45A

5. About Concierge & Lifestyle Assistance
Concierge desk attends
the call
Currency Golf Access
Customer is a member
through his association
via credit/debit card for
various services Bookings
Gifts
Process the request
through a back end of
various service providers
• Accessible 24/7/365 globally
• English and multilingual
(90+ languages & dialects spoken)
• Immediate human contact – no IVR (unless required)
• Phone, web and email options
Specialized
• On-line airline and hotel reservation systems Specialized
• Global network of preferred providers

6. What We Offer
Arrays of services catering to different needs of Affluent customers
Concierge Home Road side Global Global Medical Bespoke
Services
Assistance Assistance Travel Emergency Assistance
Assistance Assistance
Providing Value Added & Customize Services to Various
Banking, Insurance, Telecom & Loyalty Programs

7. 1.Concierge & Lifestyle Services
Luxury travel just got easier with International SOS behind the scenes
Trip planning & assistance
Airport VIP & lounge
Language translation
Currency rates & conversions
Personal travel guide at destination
Luxury car rental & limousine
Golfing services
Wine & Dine services
Art & Culture services
Shopping services
Business services

8. 2.Home Assistance
Taking care of those little things that make a big difference
Locksmith
Plumbing
Electrical
Air Conditioner Service
Pest Control Service
Home Cleaning Service

9. 3.Automobile Assistance
Keeping People on the road or bringing them to safety
Emergency Towing
Roadside Repair
Alternative Travel Assistance
Repatriation of Vehicles
Arrangement for Rental
Transport
Arrangement of Hotels
Accommodation Assistance
Faulty Battery
Gasoline Refill Assistance
Locksmith Assistance

10. 4.Global Travel Assistance
We have the network & expertise for pre, during & post trip to support the
busy traveler
Embassy referrals
Lost luggage / passport
assistance
Lost card assistance
Weather and foreign exchange
information services
Emergency message
transmission assistance
Interpreter referrals

11. 5.Global Medical Emergency Assistance
Tapping into our network makes all the difference when you need the most
Telephone medical advice
Medical service provider referral
Arrangement of house-call
doctors
Hospitalization, evacuation &
repatriation
Guarantee of medical expenses
Monitoring during hospitalization
Transportation of mortal remains

12. 6.Bespoke Assistance
Delight for the Ultra HNI and value add for program performance and
customer loyalty
Experiential packages
Reward & Redemption
Customize & Unique
Experiences
Global Events
Luxury Sourcing

13. What we get to the table
1.Concierge Help Desk 2.Proprietary Network
•24*7 – 365 Days •SPIN is the global proprietary
database of service providers
•Service Level : 80% calls answered within 5 secs
•58,000 Medical
•Call Abandoned Rate : <5%
•26,000 C&L
•13 years of Indian Concierge experience • Credentialed Medical &
•Catering to Private banking clients to HNI/Platinum Security providers
• Travel & Legal referral
•Screening Attributes Includes :
data
-Telephone Manners • Worldwide air
-Writing Skills ambulance providers
• Global embassy
-Research & Problem Solving Skills
information

14. What we get to the table
3.Brand Experience Management 4.C&L Integrated Customer Behavior
Name of the Customer :X
Member since : 2007
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500
450 355
400
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250 160
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0
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Wake up Track Conference Restaurant Gift from Helicopter Yatch in
Call Order Call Reservations Abroad in New York Paris
“Every interaction with the customer is “Catering from Small Needs to Exotic.”
a marketing event.”

15. How C&L benefits
Impact to the
Service
Provider
Impact to the
Customer

16. International SOS
Worldwide reach
Human touch