Automate and Streamline Customer Support Process
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In this era where Customer Service is valued than ever before, its a de-facto standard to automate and streamline your customer support processes with all the information your support reps needs at any point.
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Automate and Streamline Customer Support Process
- 1. Impel CRM Customer Support Automation www.impelcrm.in www.ImpelCRM.in
- 2. Impel Customer Relationship Management (CRM) Automate, simplify and manage all the information your sales organization needs with one comprehensive CRM tool. www.ImpelCRM.in
- 6. Inbound Call Centre Managementwww.ImpelCRM.in
- 7. Support Automation Supporting customers is a necessary part of doing business in today’s world. Customer Relationship Management has been given so much importance these days than ever before and your CRM must put your Customer at the center of your business. Customer Support Automation helps to improve the Customer Experience with your Business. Helps you streamline your day-to-day Support Processes. Enables your Support Team to communicate easily with Customers as they have a complete 360 degree view of Customers . www.ImpelCRM.in
- 9. Impel’s Ticket management portal allows agents to track and see a detailed view of users requests, responses and related activities.
- 10. These can be a phone calls, emails or other types of exchanges- all easily tracked in the ticket portal interface.
- 11. This not only centralizes customer support but also help to bridge the gap between sales and support.www.ImpelCRM.in
- 12. www.ImpelCRM.in
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- 15. And if you sell products that need regular service, scheduling and tracking such events becomes a major responsibility.
- 16. Every service call that you miss means loss in service revenue.
- 17. Impel eases the service requests creation, scheduling service calls with reminders, reassign and reschedule calls, SMS updates to service engineers etc.
- 18. This can easily reduce the cost of service operations internally, can turn your services into a trackable and repeatable revenue-earner.www.ImpelCRM.in
- 19. www.ImpelCRM.in
- 20. www.ImpelCRM.in
- 21. www.ImpelCRM.in
- 23. Since the integrated call router automatically routes the call to the free agent resulting in shortening the mean time to answer.
- 24. When the call is picked up, all relevant data regarding the called person pops up on the agents screen automatically.
- 25. A simple point-and-click interface, allows the CCE to record the results of the call quickly and efficiently resulting in a productive Call Center.www.ImpelCRM.in
- 26. www.ImpelCRM.in
- 27. www.ImpelCRM.in
- 29. Impel CRM provides its user to create a centralized data repository through its Knowledge Base module.
- 30. KB is a store for company data, product information, best practices etc.
- 31. This makes availability of all relevant data simpler and quicker.
- 32. FAQ’s could aid the support agents with common issues and the best practiced ways to restore services quickly and accurately .www.ImpelCRM.in
- 33. www.ImpelCRM.in
- 34. www.ImpelCRM.in
- 35. Learn more about Impel CRM Our integrated suite of on-demand CRM application is relied upon by the Customers to align their business to accelerate Sales. Leverage our Support Channels ! ImpelCRM Forums: www.impelcmr.in/forum ImpelCRM Webinars: www.impelcrm.in/impelwebinar ImpelCRM Wikis: www.impelcrm.in/wiki Schedule a Product Demo Have our CRM experts present you the buzz of On-Demand CRM. Sign up for a Free Trial and leverage Impel CRM suite !! www.ImpelCRM.in
- 36. Thank You For more information on Impel Customer Relationship Management, please visit our website www.impelcrm.in or Contact Us at +91-80-30082000. www.ImpelCRM.in