Exploring the Future Potential of AI-Enabled Smartphone Processors
Karnataka State Police RFP Volume 1
1. ,
Crime & Criminal Tracking
Network and Systems
(CCTNS)
E-Governance Mission Mode Project (MMP)
of MHA, GoI
RFP for State System Integrator
Karnataka
State Crime Record Bureau
Bangalore
Functional & Technical
Specifications Volume -I
2. Karnataka State Police RFP for Selection of State System Integrator 1
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Document History
Version Date of Submission Created by
First Version 05/07/2011 Karnataka State Police
3. Karnataka State Police RFP for Selection of State System Integrator 2
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
TABLE OF CONTENTS
S. NO. CONTENTS PAGE NO
1. PROJECT INTRODUCTION 8
1.1 PROJECT BACKGROUND 12
1.2 BACKGROUND OF POLICE SYSTEMS IN INDIA 13
1.3 OVERVIEW OF CRIME AND CRIMINALS TRACKING NETWORK AND SYSTEMS (CCTNS) 15
1.4 VISION & OBJECTIVE OF CCTNS 16
1.5 DESIRED OUT COME OF CCTNS 17
1.6 GOALS OF THIS RFP 18
1.7 RFP ISSUING AUTHORITY 19
1.8 STRUCTURE OF THE RFP 19
2 POLICE IT & OTHER LEGACY ,LEGACY SYSTEM & ICT INFRASTRUCTURE 20
2.1 OVERVIEW OF POLICE IT 20
2.2 EXISTING LEGACY SYSTEMS 26
2.3 EXISTING DATA CENTER INFRASTRUCTURE 32
2.4 EXISTING WAN INFRASTRUCTURE 41
2.5 EXISTING CLIENT SIDE INFRASTRUCTURE 42
3. IMPLEMENTATION FRAME WORK OF POLICE IT/CCTNS PROJECT 66
3.1 OVERVIEW OF CURRENT STATUS OF POLICE IT PROJECT 67
3.2 SUMMARY OF POLICE IT GAPS & IMPLEMENTATION SCOPE 69
3.3 TRANSITION REQUIREMENT & RESPONSIBILITY 72
4. CORE APPLICATION SOFTWARE 74
4.1 CAS (CENTER) 74
4.2 CAS (STATE) 75
4.3 ROLE OF SOFTWARE DEVELOPMENT AGENCY (SDA) POLICE IT & CAS INTEGRATIONS 76
5. GEOGRAPHICAL COVERAGE OF THE PROJECT 78
6. SCOPE OF SERVICES 84
6.1 OVERVIEW OF THE SCOPE OF WORK FOR THE SYS TEM INTEGRATOR 86
6.2 PROJECT PLANNING AND MANAGEMENT 87
6.3 CONFIGURATION , CUSTOMIZATION AND EXTENSION (NEW MODULES) OF POLICE
IT/ AND INTEGRATION WITH CAS (CENTER) AND EXTERNAL AGENCIES
93
6.4 SITE PREPARATION AT POLICE STATIONS AND HIGHER OFFICES 94
6.5 INFRASTRUCTURE AT THE CLIENT SIDE LOCATIONS 95
6.6 DATA MIGRATION AND DATA DIGITIZATION 99
6.7 IT INFRASTRUCTURE SETUP AT DATA CENTRE & DISASTER RECOVERY CENTER 102
6.8 NETWORK CONNECTIVITY FOR POLICE STATION, HIGHER OFFICES, DATACENTRE & DRC 109
6.9 INFRASTRUCTURE MAINTENANCE AND FACILITY MANAGEMENT 110
6.10 CAPACITY BUILDING, CHANGE MANAGEMENT AND COMMUNICATION & AWARENESS 124
6.11 TRAINING 129
6.12 HELPDESK OPERATIONS 130
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6.13 SLA MONITORING 131
6.14 HANDHOLDING SUPPORT 132
6.15 PROVIDING WARRANTIES 134
7 REQUIREMENT ON ADHERENCE TO STANDARDS 137
8 SUPPORT TO 3RD
PARTY ACCEPTANCE TESTING, AUDIT AND CERTIFICATION 138
9 ROLLOUT PLAN 143
10 BUSINESS MODEL 145
11 TEAM STRUCTURE AND COMPOSITION 149
12 EXIT MANAGEMENT & TRANSITION AT THE END OF THE CONTRACT PERIOD 159
ANNEXURE -A POLICE IT ERP APPLICATION 160
ANNEXURE-B IT INFRASTRUCTURE AT DATACENTRE & DISASTER RECOVERY CENTER 199
ANNEXURE-C SITE PREPARATION AT POLICE STATION AND HIGHER OFFICES 261
ANNEXURE-D DATA DIGITISATION AND MIGRATION 273
ANNEXURE-E NETWORK CONNECTIVITY AT POLICE STATION, HIGHER OFFICES, DATACENTRE & DRC 284
ANNEXURE-F CAPACITY BUILDING & CHANGE MANAGEMENT 330
ANNEXURE-G TECHNOLOGY STACK OF EXISTING LEGACY APPLICATION 349
ANNEXURE H GOVERNANCE STRUCTURE 351
ANNEXURE I LIST OF DELIVERABLES AND APPROVING AUTHORITY 356
ANNEXURE J EXISTING HARDWARE SPECIFICATION 357
ANNEXURE K FUNCTIONAL REQUIREMENTS 354
ANNEXURE L BREAKUP OF DISTRICT WISE RESOURCE DEPLOYMENT 384
ANNEXURE M CURRENT AMC DETAILS 385
ANNEXURE N OFFICES TO BE COVERED UNDER POLICE IT / CCTNS PROJECT 386
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Calendar of Events and Other Relevant Details
This tender document is being released through the e-procurement Portal of Government of
Karnataka. Interested bidders are requested to register at the portal:-
https://www.eproc.karnataka.gov.in/eprocurement/regn/supplier_registration_terms.seam to
submit their bids.
S. No Information Details
1. RFP reference No and Date No: CCTNS/3/CEO/KCoPS/2011-12
2. Non Refundable Tender Processing Fee As mentioned in e-Procurement portal
3. EMD Rs. 57 Lakhs. (Rupees Sixty Lakhs only)
4. Last date for submission of written queries for
clarifications and date of pre-proposal
conference
Please refer to tender information in
the e-procurement portal.
5. Release of response to clarifications TBD
6. Last date (deadline) for receipt of proposals in
response to RFP notice
Please refer to tender information in
the e-procurement portal.
7. Place, Time and Date of opening of Technical
proposals received in response to the RFP notice
Please refer to tender information in
the e-procurement portal.
8. Place, Time and Date of opening of Financial
proposals received in response to the RFP notice
TBD
9. Contact Person for queries IGP, PCW,
Contact no. 080-22353871
10. Addressee and all further communications: Police Computer Wing,
MS Building, Gate 1, 7th
Floor,
Bangalore - 01
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E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Abbreviations
Sl. Abbreviations Expanded
1 ARF Accident Record Form
2 ASP Active Server Pages
3 ADGP Additional Director General of Police
4 ADSP Additional Superintendent of Police
5 Admin Administrative Module of Police IT Application
6 AR Armed Reserve
7 ASI Assistant Sub-Inspector of Police
8 AVLS Automated Vehicle Logging System
9 AFIS Automatic Fingerprint Identification System
10 Blackberry Blackberry mobile phone based application
11 BB Broadband network with at least 256 kbps connectivity
12 BPR Business Process Re-engineering
13 CB Capacity Building
14 CAS (Center) CAS to run at the Center (NCRB)
15 CAS (State) CAS to run at the State level
16 CAS CCTNS Core Application Software
17 CPU Central Processing Unit of a computer
18 CrPC Code of Criminal Procedure, 1973
19 CIPA Common Integrated Police Application
20 OS Computer Operating System
21 CCIS Crime and Criminal Information System
22 CCTNS Crime and Criminal Tracking and Network Systems
23 CB Crime Branch
24 CID Criminal Investigation Department
25 DMZ Demilitarized Zone
26 DCP Deputy Commissioner of Police
27 DIG Deputy Inspector General of Police
28 DSP Deputy Superintendent of Police
29 DG&IGP Director General and Inspector General of Police
30 DGP Director General of Police
31 DCRB District Crime Record Bureau
32 DIO District Information Officer
33 DMT District Mission Team
34 E-Beat Electronic Beat Management System
35 Police IT End-to-end ERP application being developed and deployed by Karnataka State
36 ERP Enterprise Resource Planning
37 FTP File Transfer Protocol
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38 FIR First Information Report
39 FRO Foreigner's Registration
40 FSL Forensic Science Laboratory
41 G-CARE GIS based Crime Analysis and Reporting Engine
42 GD General Diary
43 GIS Geographical Information System
44 GB Gigabyte
45 GoI Government of India
46 GoK Government of Karnataka
47 G2B Government to Business
48 G2C Government to Citizen
49 G2G Government to Government
50 HQ Head Quarters
51 HF High Frequency
52 IPC Indian Penal Code, 1860
53 ICT Information and Communication Technology
54 IT Act Information Technology Act, 2000
55 IGP Inspector General of Police
56 IVRS Integrated Voice Response System
57 IIS Internet Information Services, Microsoft
58 ISP Internet Service Provider
59 IO Investigating Officer
60 KSP Karnataka State Police
61 kbps Kilo bits per second
62 KBPS Kilo bytes per second
63 KSP DC KSP Data Center
64 KSPWAN KSP Wide Area Network
65 L&O Law and Order Module of Police IT
66 L2 Level Two (usually referring to L2 Switch in networks)
67 LAN Local Area Network
68 MIS Management Information System
69 MB Megabyte
70 MS Microsoft Corporation
71 .NET Microsoft's application development framework
72 MHA Ministry of Home Affairs
73 MMP Mission Mode Project
74 MT Motor Transport
75 MVVC Motor Vehicle Verification Counter
76 MFD Multi-Functional Device
77 MPLS Multi-Protocol Level Switching
78 NCRB National Crime Record Bureau
79 NeGP National e-Governance Plan
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80 NHRC National Human Rights Commission
81 NIC National Informatics Centre
82 NOC No Objection Certificate
83 NCR Non Cognizance Report
84 PCW Police Computer Wing, Karnataka
85 PC Police Constable
86 PD Police Department
87 PI Police Inspector
88 PS Police Station
89 PSI Police Sub-Inspector
90 PTC Police Training College
91 PTS Police Training School
92 PIM Project Implementation & Monitoring Report
93 PMU Project Management Unit
94 RAM Random Access Memory
95 RTO Regional Transport Office
96 RTI Right to Information Act
97 SLA Service Level Agreement
98 SDD Software Design Document
99 SB Special Branch
100 SCRB State Crime Record Bureau
101 SDA State Designated Agency
102 SIO State Information Officer
103 SMT State Mission Team
104 SPMC State Programme Management Consultant
105 SPMU State Project Monitoring Unit
106 SWAN State Wide Area Network
107 SHO Station House Officer
108 SQL Structured Query Language
109 SI Sub Inspector
110 SDM Sub-Divisional Magistrate
111 SDPO Sub-Divisional Police Office
112 SP Superintendent of Police
113 SI System Integrator
114 SRS System Requirements Specification
115 TB Tera Byte
116 UI Under Investigation
117 UT Union Territory
118 VHF Very High Frequency
119 VPN Virtual Private Network
120 VPNoBB VPN over Broadband
121 WAN Wide Area Network
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1. PROJECT INTRODUCTION
Executive Summary
The Ministry of Home Affairs has conceptualized the Crime & Criminals Tracking Network and Systems
(CCTNS) project as a Mission Mode Project under the National e-Governance Plan (NeGP). CCTNS
envisaged at principles of e-Governance and creation of a nationwide networking infrastructure for
evolution of IT-enabled-state-of-the-art tracking system around ‘investigation of crime and detection of
criminals’. It aims to create infrastructure and mechanism to provide the basis for evolution of an IT
enabled state-of-the art workflow (Processes) automation system in a planned manner from Police
Station level upwards and also provide public service delivery systems. It will not only automate police
functions at police station and higher levels but will also create facilities and mechanism to provide
public services like registration of online complaints, ascertaining the status of case registered at the
police station, verification of persons etc.
CCTNS will cover all the Police Stations and higher offices in the States. Necessary Hardware will be
provided at all these locations including data centers at State/UT and National headquarters. Consider
Karnataka status of “Lead State”, Karnataka state Police will continue to use the current ERP application
“POLICE IT” as its back bone software application and provide all the necessary data to NCRB as per the
CCTNS project objective. All these locations will be networked by providing appropriate high-speed
connectivity for data transfer and sharing of information amongst various stakeholders.
The Request for Proposal floated by the Karnataka State Police is to hire a System Integratorfwho would
be responsible for enhancing the existing Police IT system, as per the Gap analysis report presented with
this RFP and using its own sizing assessment, and subsequently undertake its maintenance for the next 3
years. The selection of the SI would be to provide bundled services as envisaged in the CCTNS Project.
This Request for Proposal outlines the following details of the CCTNS project inclusive of the details
pertaining to the ongoing POLICE IT project -
Scope of Work
1. Project Planning and Management, including but not limited to,
a. Risk Identification and Mitigation Strategy,
b. Preparation of Project Timelines along with GANTT Chart preparation,
c. Preparation of Work Breakdown Structure.
2. System Study, assessment and design for extension of Police IT application
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3. Police IT Application Software Enhancement –
a. Enhancement and deployment of a centrally hosted n-tier web based software for
managing the core processes of the department.
b. Development and deployment of a web portal for showcasing the department and its
activities as well as providing a platform for various citizen centric services.
c. Deployment of additional hardware, and maintenance & monitoring of the entire stack
of Servers, Storages, Network Devices, Racks and Backup devices at a central data
centre as well at business continuity / disaster recovery site.
4. Site Preparation and Deployment of additional hardware and system software for running the
Police IT software at locations.
5. Supporting 3rd Part Audit and User Acceptance Testing of the Final Version of the Application
Software as well as the hardware.
6. Capacity building and Change Management for rolling out Police IT application software.
7. Six months of Implementation, Development, Installation and Deployment with the next three
months of stabilization before go-live.
8. Providing facility management support which would include the following basic services –
a. Providing consumables police stations covered by Police IT.
b. Performing preventive maintenance over the entire IT systems of the department.
c. Management and maintenance of department’s IT systems at operational level as per
the Service Levels, which would include provision for comprehensive AMC.
9. Providing training to all staff members of the department on the ways to use the new
application software and all its supporting components.
10. Providing & maintaining service help desk – Deploying 3 HelpDesk Personnel from 8:30 AM to
8:30 PM and 1 HelpDesk Personnel from 8:30 PM to 8:30 AM
11. Developing & maintaining SLA measurement and monitoring system consistent with the Service
Level requirements of the Project.
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RFP
The RFP has been drafted in three volumes. The first volume presents the following details –
1. Description of the computerization process within Karnataka State Police, including the existing
legacy systems within the department;
2. Detailed scope of work for the successful bidder;
3. Functional & non-functional requirements for Police IT software solution;
4. GAP Analysis report for the Police IT system;
5. Technical and security requirements for Police IT solution;
6. Application architecture of the existing Police IT solution;
7. Data Centre architecture of the existing data centre hosting the Police IT solution;
8. Training and change management requirements;
9. Information on the existing hardware at each Police Stations;
10. Detailed bill of material of additional hardware and software required at various Police Stations;
11. Acceptance Testing and Certification process for approving the deliverables provided by the
successful bidder;
The second volume presents the following details –
1. The entire bid process, including schedule and other commercial specifications;
2. Prequalification criteria
3. Technical evaluation criteria for short-listing the list of bidders who would be allowed to
participate in the commercial evaluation;
4. Commercial Evaluation criteria for identifying the lowest cost bidder;
5. Payment schedule and procedures;
6. General terms & conditions guiding the entire bidding process as well as the whole contract.
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The third volume presents the following details -
1. Operational Requirements & Service Levels to be followed while implementing and maintaining
the Police IT system;
2. Master Service Agreement to be signed between the successful bidder and the department;
3. Project Plan, Staffing Requirements and Governance Structures;
The technical evaluation of the submitted proposals would be done on five categories namely,
1. Previous Project Experience.
2. Detailed Methodology.
3. Proposed Team and Governance Structure.
4. Project Plan.
Contract Issues
The draft RFP also delves into issues relating to the following -
1. Level of sub-contracting & consortium allowed within the contract;
2. Model of commercial evaluation;
3. Business Model.
The project contract does not allow sub-contracting of core activities, of the project, by the selected
bidder. While the SI is given the liberty of outsourcing the associated activities such as facility
management at police stations, imparting training and also helpdesk operations; core activities such as
project management, product development, project coordination, system administration, database
administration and application administration cannot be outsourced and has to be performed by the
prime bidder.
The model for selecting the SI would be a lowest TCO (Total Cost of Ownership) model. Under this model
all proposals which have been approved after technical evaluation would be considered for commercial
evaluation and the bidder whose proposal has the lowest TCO would be chosen as the SI. The evaluation
will be done in two phases, in the first phase the proposals will be evaluated for compliance to
mandatory requirements from the pre-qualification criteria. Subsequently a thorough technical
evaluation will be performed and all proposals achieving 70 or more marks in the technical evaluation
criteria will be considered for commercial evaluation. The TCO will be arrived at by summing the CAPEX
and the total of NPV (Net Present Value) of the OPEX of each year.
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The business model of the project ensures milestone based payment, on capital expenditure incurred by
the vendor against all hardware, system software and application software procured. Subsequently all
operational expenditure incurred by the system integrator as part of its facility management exercise
will be paid on a quarterly basis. The RFP recognizes the necessity of incorporating changes beyond the
scope of work; in case such changes are identified after 6 months post-go-live all such changes will be
compensated, as and when effort is incurred, on the basis of actual effort spent using the effort rates
quoted in the commercial proposal.
Implementation Plan
The implementation plan envisages rollout of Police IT services in two stages wherein the first stage will
see implementation of a Pilot, of the entire Police IT application software, across selected Police Stations
and the second stage will ensure rollout of the application software across all Police Stations.
Development work for both the stages is planned to be completed by the 24th week from the date of
sign off on the contract. Subsequently user acceptance and testing, training and pilot execution is
envisioned to be accomplished by the 34th week. The pilot will cover Police Stations located in Uttara
Kannada, Belgaum and Bangalore Urban districts. The final rollout has to be completed by the 40th
week. The department will subsequently initiate a one month acceptance go-live (used for verifying
adherence of all conditions listed in the RFP) and subsequently, a two months stabilization period while
meeting all the SLA conditions. Subsequently on successful completion of the three month period, “Go-
Live” will be considered.
The successful bidder will be needed to start maintaining the existing IT infrastructure of the
department from the day of signing of the agreement. After “Go-Live” the maintenance phase for all
new assets deployed under this project will commence which will be applicable for a period of 2 years.
During the maintenance phase the SI has to cover the entire hardware & software provided under this
contract using warranty or comprehensive AMC / support in case of software. For such existing
equipments where AMC or Warranty will be available from the original vendor, the new SI will
coordinate and manage the AMC with the help of the previous vendor. On conclusion of the existing
AMC/Warranty a new AMC managed by the SI will commence. The support for software will include
OEM premier support for any COTS software solution deployed, as well as the hardware provided at
data centre and the disaster recovery site.
At the end of the contract period an exit management plan would be executed. This plan envisages
knowledge transfer and proper handholding of the new SI who would be replacing the SI selected as a
successful outcome of this tender document.
1.1 PROJECT BACKGROUND
Availability of relevant and timely information is of utmost necessity in conduct of business by Police,
particularly in investigation of crime and in tracking & detection of criminals. Police organizations
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everywhere have been handling large amounts of information and huge volume of records pertaining to
crime and criminals. Information Technology (IT) can play a very vital role in improving outcomes in the
areas of Crime Investigation and Criminals Detection and other functioning of the Police organizations,
by facilitating easy recording, retrieval, analysis and sharing of the pile of Information. Quick and timely
information availability about different facets of Police functions to the right functionaries can bring in a
sea change both in Crime & Criminals handling and related Operations, as well as administrative
processes.
Creation and maintenance of databases on Crime & Criminals in digital form for sharing by all the
stakeholders in the system is therefore very essential in order to effectively meet the challenges of
Crime Control and maintenance of public order. In order to achieve this, all the States should meet a
common minimum threshold in the use of IT, especially for crime & criminals related functions.
Several initiatives have been introduced in the past to leverage IT in police functioning. Some of these
initiatives include centrally initiated programs such as the NCRB-led CCIS (Crime and Criminals
Information System) and CIPA (Common Integrated Police Application).
1.2 BACK GROUND OF POLICE SYSTEMS IN INDIA
1.2.1 CRIME AND CRIMINAL INFORMATION SYSTEM (CCIS)
CCIS is an NCRB-driven program and has been launched in 1990. CCIS was given for implementation to
the State Police Forces. Since then, it has been implemented in 35 states and union territories and spans
over 700 locations. Most of the state police headquarters and district headquarters are covered by CCIS
and so are some of the 14,000+ police stations in the country.
CCIS is primarily an initiative to create crime- and criminals-related database that can be used for crime
monitoring by monitoring agencies such as National Crime Records Bureau (NCRB), State Crime Records
Bureaus (SCRBx) and District Crime Records Bureaus (DCRBx) and to facilitate statistical analysis of crime
and criminals related information with the States and monitoring agencies.
CCIS data is used for publishing online reports such as Missing Persons report and is also used as the
basis for online query facilities that are available through the NCRB website. In addition, it is also used
by NCRB to publish an annual nation-wide Crime Report.
CCIS was originally built on Unix OS and Ingres database, but has since been ported to Windows
platform and has released its last three versions on Windows (the last release having taken place in
September 2002).
However, CCIS focuses exclusively in Crime and Criminals information and does not address the other
aspects of Police functioning. CCIS software was more an application designed for supervisory officers at
the office of the Superintendent of Police and above and, was not meant for the usage at Police Stations
level. This was not designed to capture the SHD (Station House Diary) routine, which is a mandatory
requirement at the police station and other tasks. Even after improvements in the software of CCIS
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made during 2001-02 which enabled Multi-lingual support with web-based interface, it still did not cater
to the requirements of the Police Station applications.
1.2.2 COMMON INTEGRATED POLICE APPLICATION (CIPA)
A feature common to most of the early efforts has been a predominant focus on collection of data as
required by the monitoring agencies and on specific functions such as records management, statistical
analysis and office automation; rather than on police stations, which are the primary sources of crime-
and criminals-related data generation.
In order to provide an application that supports police station operations and the investigation process,
and that is common across all states and union territories, MHA had conceptualized the Common
Integrated Police Application (CIPA) in 2004. It has been initiated as part of the “Modernization of State
Police Forces (MPF)” scheme of the Ministry of Home Affairs. The aim of CIPA is to bring about
computerization and automation in the functioning at the police station with a view to bringing in
efficiency and transparency in various processes and functions at the police station level and improve
service delivery to the citizens.
Common Integrated Police Application (CIPA) started in the year 2004 after a detailed study thereof by a
Subgroup of domain and technical experts. The pilot project was launched in Delhi in 2005. Computer
hardware, software and technical assistance were provided to police stations. 20% police stations have
been covered under CIPA wherein, at present, FIRs are being registered digitally and some events
relating to investigations are also being captured. So far about 2,760 police stations, out of a total of
14,000+ police stations across the country, have been covered under the Scheme.
CIPA is a stand-alone application developed to be installed in police stations and to support the crime
investigation and prosecution functions. CIPA is a centrally managed application: an application core
centrally developed and is installed in police station. Any state-specific customizations are evaluated and
made on a need basis.
The core focus of the CIPA application is the automation of police station operations. Its core
functionality includes the following modules: (i) Registration Module (ii) Investigation Module (iii)
Prosecution Module. There is also a Reporting module that addresses basic reporting needs. Benefits
realized from CIPA include the ability to enter registration (FIR) details into the system and print out
copies and the ability to create and manage police station registers on the system, etc.
CIPA is built on client-server architecture on a NIC Linux platform using Java and Postgre SQL database.
Over a period of time, at one level, it was felt that, at this pace, it would take many years before all
police stations could be covered and, at another level, that a stand-alone system of this nature would
have very limited utility.
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1.3 OVER VIEW OF CCTNS
Keeping these aspects in mind, it was decided that there is a need for expanding the functional
applications, widening the territorial spread, and building in networking capabilities in the system, both
from the angle of Management Information Systems (MIS) requirements and storage, collation, analysis
and transmission/sharing of crime and criminals related information at the police station, District, State
and Central levels. In this background, the Crime and Criminal Tracking Networking and Systems (CCTNS)
Scheme was conceived and incorporated in the Eleventh Five Year Plan.
A need has been felt to adopt a holistic approach to address the requirements of the police, mainly with
relation to functions in the police station. There is also a need to strengthen the citizen interfaces with
the police. Interfaces need to be built with external agencies like courts, transport authorities, hospitals,
and municipal authorities etc. to be able to share information between departments. Therefore, it
becomes critical that information and communication technologies are made an integral part of policing
in order to enhance the efficiency and effectiveness of the Police Department.
In order to realize the benefits of e-Governance fully, it is essential that a holistic approach is adopted
that includes re-engineering and standardizing key functions of the police and creating a sustainable and
secure mechanism for sharing critical crime information across all Police Formations. CCTNS has been
conceptualized in response to the need for establishing a comprehensive e-Governance system in
police stations across the country.
The Ministry of Home Affairs has conceptualized the Crime & Criminals Tracking Network and Systems
(CCTNS) project as a Mission Mode Project under the National e-Governance Plan (NeGP). This is an
effort of the Government of India to modernize the police force giving top priority enhancing outcomes
in the areas of Crime Investigation and detection of Criminals; in information gathering and its
dissemination among various police organizations and units across the country and in enhancing Citizen
Services.
CCTNS aims at creating a comprehensive and integrated system for enhancing the efficiency and
effectiveness of policing through adoption of principles of e-Governance and creation of a nationwide
networking infrastructure for evolution of IT-enabled-state-of-the-art tracking system around
‘investigation of crime and detection of criminals.’ It aims to create infrastructure and mechanism to
provide the basis for evolution of an IT enabled state-of-the art workflow (Processes) automation
system in a planned manner from Police Station level upwards and also provide public service delivery
systems. It will not only automate police functions at police station and higher levels but will also create
facilities and mechanism to provide public services like registration of online complaints, ascertaining
the status of case registered at the police station, verification of persons etc.
CCTNS will cover all the Police Stations in the States/UTs, and also the Circle offices, Sub-Divisions,
District headquarters, Range headquarters, Zonal IG offices and State/UT headquarters. Necessary
Hardware will be provided at all these locations including data centers at State/UT and National
headquarters. All these locations will be networked by providing appropriate high-speed connectivity for
data transfer and sharing of information amongst various stakeholders.
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1.4 VISION AND OBJECTIVES OF CCTNS
Vision: To transform the police force into a knowledge-based force and improve the delivery of citizen-
centric services through enhancing the efficiency and effectiveness of the police stations by creating a
platform for sharing crime and criminal information across the police stations in the country.
The overall objective of the MMP is based on enhancing the operational efficiency and effectiveness of
the police force in delivering the services.
The broad objectives of the project are as follows:
a) Improve Service Delivery to the Public
Citizens should be able to access police services through multiple, transparent, and easily accessible
channels in a citizen-friendly manner. The focus is not only to improve the current modes of the
service delivery but also provide alternate modes such as internet for the public to communicate
with the police.
b) Provide Enhanced Tools for Law & Order Maintenance, Investigation, Crime Prevention, &
Traffic Management
Law & Order Maintenance, Investigation, Crime Prevention, and Traffic Management are core
components of policing work. Information technology can both enable and improve the
effectiveness and efficiency of the core activities of the police. Police should be provided with data
amenable for easier and faster analysis in order to enable them to make better and informed
decisions.
c) Increase Operational Efficiency
Police should spend more time on the public facing functions. Information technology solutions
should help in reducing the repetitive paperwork/records and making the back-office functions
more efficient.
d) Create a platform for sharing crime & criminal information across the country
There is a critical need to create a platform for sharing crime and criminal information across police
stations within and between the different states in order to increase the effectiveness in dealing
with criminals across the state borders.
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1.5 DESIRED OUTCOMES OF CCTNS
The following are the expected benefits envisaged from successful implementation of the CCTNS:
a) Benefits to Citizens
a. Multiple channels to access services from police
b. Simplified process for registering and tracking incidents, petitions and FIRs
c. Simplified process for accessing general services such as requests for certificates,
verifications, and permissions
d. Simplified process for registering grievances against police
e. Simplified process for tracking the progress of the case during trials
f. Simplified access to view/report unclaimed/recovered vehicles and property
g. Improved relationship management for victims and witnesses
h. Faster and assured response from police to any emergency calls for assistance
b) Benefits to Police Department
a. Enhanced tools for investigation
b. Centralized crime and criminal information repository along with the criminal images and
fingerprints with advanced search capabilities
c. Enhanced ability to analyze crime patterns, modus operandi
d. Enhanced ability to analyze accidents and other road incidents
e. Faster turnaround time for the analysis results (crime and traffic) to reach the officers on
the field
f. Reduced workload of the police station back-office activities such as preparation of regular
and ad-hoc reports and station records management
g. Enhanced tools to optimize resource allocation for patrols, emergency response, petition
enquiries, and other general duties
h. A collaborative knowledge-oriented environment where knowledge is shared across the
different regions and units.
i. Better coordination and communication with external stakeholders through implementation
of electronic information exchange systems
c) Benefits to Ministry of Home Affairs (NCRB)
a. Standardized means of capturing the crime and criminal data across the police stations in
the country
b. Faster and easier access to crime and criminal information across the country in a manner
amenable for trend and pattern analysis
c. Enhanced ability to detect crime patterns and modus operandi across the states and
communicate to the state police departments for aiding in crime prevention
d. The ability to respond faster and with greater accuracy to inquiries from the parliament,
citizens and citizens groups; and to RTI queries.
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d) Benefits to External Departments (example: Jails, Courts, Passports Office, Transport
Department, and Hospitals)
a. Seamless integration with police systems for better citizen service delivery and improved
law enforcement
1.6 GOAL OF RFP
The RFP for Karnataka is prepared in the context of further enhancing the Police IT application with
services such as citizen services, gaps with respect to the Services of Core Application Software (State)
under development at NCRB, integration with other advanced applications in the State and associated
services (capacity building, network, data center, police station and higher police office hardware) and
successfully rolling out the Police IT application across the entire State of Karnataka within the broad
guidelines of CCTNS.
The primary goal of this RFP is to select SI for Karnataka through a competitive bidding process for the
roll out of Police IT in Karnataka. This volume of RFP intends to bring out all the details with respect to
solution and other requirements that are deemed necessary to share with the potential bidders. The
goals of RFP are further elaborated below:
a. To seek proposals from potential bidders or consortia of companies for providing the
requirements & specifications for the enhanced Police IT Project; which includes development,
deployment of Police IT project in the phases outlined in this RFP; and operation and
management of Police IT Project for the duration of the contract (i.e. five years) and obtaining
confirmation regarding their ability to provide these required services.
b. To ascertain how potential bidders propose to deliver the services and sustain the demand and
growth in the requirements.
c. To ascertain from bidders on how they will ensure scalability and upgradeability of the
infrastructure and solution proposed to be deployed.
d. To understand from the bidders as to how they intend to innovate further on this service
delivery model.
e. KCoPS shall be the sole and final authority with respect to qualifying a bidder through this RFP.
The decision of KCoPS in selecting the Implementation partner or agency, who qualifies through
this RFP, shall be final and the KCoPS reserves the right to reject any or all the bids without
assigning any reason. The KCoPS reserves the right to negotiate with the selected agency to
enhance the value through this project and to create a more amicable environment for the
smooth implementation of these projects.
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1.7 RFP ISSUING AUTHORITY
This Request for Proposal (RFP) is issued by the Karnataka Computerization of Police Society (KCoPS)
which is chaired by the Chief Secretary, Government of Karnataka (GoK) and has IGP, PCW as CEO and
Member Secretary.
State (through CCTNS Apex Committee and Empowered Committee) shall be the final authority with
respect to qualifying a bidder through this RFP. Their decision with regard to the choice of the SI who
qualifies through this RFP shall be final and the State reserves the right to reject any or all the bids
without assigning any reason. The State further reserves the right to negotiate with the selected agency
to enhance the value through this project and to create a more amicable environment for the smooth
execution of the project.
Sl. No. Item Description
1 Project Title POLICE-IT (CCTNS Project implementation for KSP)
2 Project Initiator Details Government of Karnataka
3 Department Karnataka State Police
4 Contact Person Shri. Sanjay Sahay IGP, Police Computer Wing
5 Contact Details MS Building, Gate 1, Bangalore – 01
Phone: (080) 22353871
1.8 STRUCTURE OF RFP
The Request for Proposal or RFP (this document) for selection of State System Integrator (SI) is
segregated into the following three volumes:
Volume I – Functional Requirements & Technical Specifications
‘Volume I’ provides Introduction to the Project, and the Scope of Services required from the State
System Integrator.
Volume II – Commercial Specifications & Bid Process
‘Volume II’ details the General Terms & Conditions with respect to the bid process management
including bid submission forms to be adopted for the proposed project.
Volume III – Operational and Legal Requirements
‘Volume III’, Operational and Legal Requirements for the proposed engagement, outlines the
contractual, legal terms & conditions applicable for the proposed engagement.
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2. POLICE IT AND OTHER LEGACY SYSTEMS
2.1 OVER VIEW OF POLICE IT ERP APPLICATION
Police IT is a comprehensive ERP system providing seamless integration to the day to day operations of
the Police. Police IT in its conceptualization, creation and roll out would have a pioneering impact in the
way the Police in India would go digital in the days to come. The basic features of this software are that,
it is based on a centralized architecture, is bilingual (both in English and Kannada) works on a workflow
design and has a role based access.
The Police IT software application has been divided into 12 modules. These modules take care of the
workflow within the concerned module and across modules so that at the end of the day it is single
integrated software. The core functions of Police IT have three modules namely, Crime, Law & Order
and Traffic. The Administration side has another three modules namely Finance, Administration and
Stores. Armed, Motor Transport and Training provide the ancillary support and the technical modules
are the Wireless and the FSL.
The Management Information System (MIS) is intended to provide information dashboard to all senior
officers. All end-user tasks are finally divided into 64 roles. The software in all has 522 screens and 417
reports. Entire software over the years has gone through four major change requests and now the
software has been completely designed and developed to handle all the policing activities.
2.2.1 FUNCTIONALITIES OF POLICE IT
a. Crime
This module facilitates the collection of detailed information about the history of the crime and
criminals and assists in investigation process. In addition it allows for generating a brief or
comprehensive account of the crime. This helps the police personnel to be able to handle and
monitor crime efficiently by studying of crimes and tracking crime related information including
history of criminals.
b. Law and Order
The main function of this module is to facilitate the activities involved in maintenance of Law and
Order in the State. It is subdivided into Law and Order activities, Foreigners Registration, etc. It
maintains records pertaining to various activities within the Police Stations, foreign nationals, VIP
movements, activities of fundamental organizations, riots, agitations etc. Law and Order activities
are mainly carried out at the Police Station Level while Intelligence module and Foreigners
Registration will be used at the District & Commissioner’s offices.
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Foreigner Registration Office (FRO): This module helps in registering and tracking foreigners visiting
the state. It helps the police personnel generate residential permit, exit permit, approvals and
extensions. It also maintains complete history of foreigners.
c. Traffic
This module covers various activities of law and order issues related to traffic. This module captures
data related to accidents and fine collections (Enforcement). It generates statistical reports on
various parameters related to accidents and fine collection.
d. Finance
This module captures information pertaining to annual budget and expenditure of the department,
financial transactions like payables to various vendors, loans to police personnel, lent establishment
collection, billing and all financial transactions of the police department.
e. Administration
This module helps in managing the activities related to police administration in an orderly manner
and gives brief or comprehensive reports as required. The module supports personnel
administration related activities. Business processes covered under this module cover the entire
period of engagement of the police personnel with the department starting from recruitment till
retirement through maintenance of service records, transfers, leave, punishments, promotions,
retirement and into pension initiation.
f. Stores
The Stores module takes care of stocks, purchases, indent, issues of all items used in Police
Department e.g. General Items, Motor Vehicles, Wireless Instruments, FSL Instruments, Arms and
Ammunition, Vehicle Spare parts, Fuel, Oil and Lubricants and Police Properties like land, building
and quarters. The details pertaining to kit articles are also maintained.
g. Armed Reserve (AR)
The details of deployment of platoons or personnel at various places for performing Law & Order
tasks by State Reserve Police, City Armed Reserves and District Armed Reserves are captured in this
module. This module helps in administration related activities and maintenance of information
related to reserve police personnel. It also helps in assisting the concerned authority to get details in
the availability of platoons in various reserve police units and it acts as an important input for
deployment of available platoons.
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h. Motor Transport (MT)
This module maintains day-to-day activities of vehicles, drivers and fuel consumption of vehicles. It
also handles all the activities related to procuring and maintenance of vehicles and purchase against
condemnation. The module maintains history sheets of all the vehicles used in Police Department.
The transactions pertaining to police petrol bunks and their inspections are also included in this
module.
i. Training
The Training wing of the Police department conducts various training courses for all ranks of officers
and all other police and clerical personal. The nature of these courses varies from induction courses
to refresher and theme courses. This module covers all the activities related to handling of these
courses at the various institutes and units. Also the details related to on-the-job training provided to
each person is captured in this module. This module also covers the Library management activities
like book keeping, book issue and return.
j. Wireless
This module captures the data pertaining to the operations of the wireless and control room.
Operations covered under this module range from maintenance of wireless log, transmitting of
approved messages, message logs, etc. Addition to this, Wireless module maintains registers
pertaining to Wireless equipment repairs and usage.
k. Forensic Science Lab (FSL)
FSL is the testing laboratory of the police department, which conducts various tests on the requests
coming from the police department and other Government departments. This module captures the
administrative functionality of the FSL Unit as a whole. This involves capturing and maintaining the
information of the cases registered in FSL, flow of the case through the different sections in FSL,
status of the case at each point of time till its final disbursement back to the requested unit. It also
captures the various other day-to-day activities of FSL like scene of crime requisition, court duty
attendance and ammunition and equipment usage.
l. MIS
Management Information system module is the dashboard of Police IT. This dashboard gives all the
details in a tabular and graphical format pertaining to all modules of Police IT.
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2.1.2 POLICE IT SCREENS & REPORTS
S No. Modules Screen Reports Total
1 Crime 102 105 207
2 Law & Order 62 14 76
3 Traffic 15 53 68
4 Armed Reserve 15 12 27
5 Motor Transport 22 19 41
6 Wireless 9 5 14
7 FSL 26 21 47
8 Finance 75 66 141
9 Stores 33 19 52
10 Training 24 15 39
11 Administration 110 44 154
12 MIS 3 11 14
13 General 26 31 57
Grand Total 522
a. Solution Architecture of Police IT Application
The following section provides the detailed solution architecture of Police IT.
Background: Police IT Solution Architecture
i. General Non-Functional and Technical Features of Police IT System
Web enabled
Multi user & bilingual application
Role based access controlled application
User authenticity
Workflow oriented
Distributed/Centralized architecture
Data flow across various levels right from Police Stations up to DGP office
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Deployable over Intranet and Internet
Provides Web services which gives XML based result for External Application Interface
Based on .Net Framework Technology from Microsoft
Developed in ASP.Net with MS-SQL as Backend
Reporting using Crystal Reports and uses Adobe PDF format for Report transmission
The oveall architecture of the Police IT System is depicted in the following figure:
Technology Platform Assessment of Police IT Application
Police IT application design / development started in 2004 and was built on the Microsoft technology
platform available at that time. However, six years down the line, Microsoft has released several new
versions of the underlying platform. In order for easier maintenance of the application and continued
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support from the vendor, it is essential that the application be migrated to the latest available platform.
The KSP has initiated the migration of the application to the latest platform as given in the table below:
Sl.
No.
Description Version
Used
Latest Version
Available
Vendor Remarks
i. Visual SourceSafe 6.0 2005 Microsoft N/A
ii. Visual Studio 2008 2010 Microsoft N/A
iii. IIS Web Server 7.0 7.0 Microsoft Completed
iv. Microsoft SQL Server 2005 2008 Microsoft N/A
v. Windows Server 2008 2008 Microsoft Completed
vi. Crystal Report 10.5 11.0 SAP N/A
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2.2 EXISTING LEGACY SYSTEM
2.2.1 E-BEAT
E-Beat is a beat management system for police personnel designed to move the beat registration to a
RFID based automatic logging system to ensure the presence of the police men on duty and discourage
the fudging of the physical records (point book). The whole system is based on Radio Frequency ID
system, popularly known as RFID Reader working at 125 KHz. A passive Tag with a unique number
embedded in it, acts as a transponder. This Tag gets activated when a Reader is flashed near it, at
proximity of maximum 10cms. Then the tag transmits that unique no. to the Reader and Reader in turn
reads it and stores it along with time stamping. Implementation of the e-beat system started during
2003-2004 in two or three phases and presently it is running across the state.
a. Features Of E-Beat
Groups Features Description
Masters Personnel Details A master form to capture the details
about the personnel working in a
particular unit
Reader Details A master form to capture the details of
the Reader
Tag Details A master form to capture the details of
the Tags
Maps A master form to capture the images of
the different beat maps
Beat
Management
Floating Tag A form to capture and update the tag
details which are not fixed in any point.
Beat Point Creation A form where the user can insert the
details of the beat points. This form gives
a map view to do the entry more easy
Beat Plan Creation A form to plan the route for a particular
beat
Beat Deployment A form to plan the beat duty assignment.
Beat Services Port Settings A form to set up the port for each reader
Test Reader A form to test the reader information
related to assign the reader and to whom
it assigned
Reader Assignment A form to assign a reader to a particular
person
Download A form to download the beat read details
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e- Beat system has a distributed architecture. The data is saved locally at each unit and there is
absolutely no sharing of data between the units. So it becomes difficult to track the beat activities by
higher officers.
2.2.2 DIAL 100
Public Distress which uses GSM Wireless, Media, and Computer based Command and Control from
Police control room, multiple vehicle mount terminals and GIS based navigation and guidance.
On receipt of complaint / grievance from public by Dial 100 to Control Room, an incident report is
generated and transferred to the dispatcher electronically in real time. The wireless operator/dispatcher
assesses the incident report along with all details of complaint, address, location, telephone number and
scene of crime, GIS map (Digital Map) of the city / locality to help dispatcher to see the address on the
map for the incident. GPS based Vehicle tracking system displays the real time availability of the PCR
vans which will respond to the emergency call. The dispatcher based on above information will
instantaneously transfer the incident report to the identified PCR van on to its Mobile Data Terminal
(MDT) for attending to the emergency and the system enables the dispatcher to monitor the PCR van in
real time on his computer. After successfully attending the emergency calls the system /dispatcher
closes the event. The calls handled by the Police Control Room are fully monitored and stored in
computer systems to facilitate the response process to be computerized.
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The Dial 100 system proposed has the minimum functionalities as mentioned below
Receive Distress Calls
Gather Caller’s Details
Find the geographical position of caller
Identify the proximate police vehicle
Instruct the vehicle for action
Monitor and control action
Log Voice / Data Communication
Query and report on the event
2.3.3 BLACKBERRY
Blackberry application enables traffic field personnel to have mobile access to the vehicle database,
through a mobile handheld connected to Bluetooth enabled printers. These devices are connected to a
central server kept at state data center. Blackberry wielding officers enforce traffic rules and regulations
and fine offenders. All these activities are done online resulting in real time monitoring and statistical
analysis for the senior officer’s review. Online booking of violations using Blackberry also ensures
tracking of habitual traffic offenders thus ensuring enhanced punishment for them. In addition it also
tracks down unpaid violation notices issued in past.
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The important key functions to monitor in the Blackberry server are as follows
Internet availability
Internal Network performance.
Directory services.
Messaging services.
Firewall Issues
Virus Issues.
Blackberry Device User & Server Relationships
End to End Connectivity and Response Times
Database Used MDS.
Architecture Diagram
Data
Replication
Dialup -
Data
Replicatio
n
District
Offenders
Database
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2.3.4 GIS BASED CRIME ANALYSIS & REPORTING ENGINE (G-CARE)
G-CARE is a desktop based Geographic Information System (GIS), developed for State Crime Records
Bureau, Karnataka State Police. Different features can be seen on map as well as their ancillary
information also can be viewed. The objective of this software is to retrieve the information easily to
analyze the situation which in turn will help easy and fast decision making in SCRB. The information
stored in the Crime Criminal Information System (CCIS) database can be viewed with respect to the
spatial background. The software architecture is network enabled that means the CCIS data (SQL Server
database) can be derived from any system in the network to the particular desktop where the
application is installed. Different features can be classified with different symbology based on the CCIS
information. This software converts the data to information very easily and presentable form.
Information can be analyzed, shown on map and printed. G-CARE allows viewing of all the police station
boundaries, their subsequent circles and subdivisions up to the district level. On click of your mouse
information is on your desktop.
The district police station boundaries along with village boundaries, settlement, roads and police station
locations have been provided for the entire state. The road network, landmarks and boundaries have
been provided on 1:2000 scales for Bangalore City.
A module has been developed to monitor and display the areas spatially, affected by illegal
mining/quarrying and also, the villages affected by the rampant usage of illicit liquor along with attribute
information. G-CARE set up packages for all the districts of Karnataka have been completed. Training
program for SCRB has been conducted.
The GIS Sources are generally Maps, Images, Datasets, GPS Input, Text Data and Tabular Data.
a. Maps: Spatial data which occupies cartographic space and that usually has specific location to
some geographic referencing system (E.g.: Latitude, Longitude)
b. Images: Pictures produced by satellites (Remote Sensing Data)
c. GPS Data: GPS devices which directly give the latitude and longitude (Point of location)
d. Text Data: Reports in the form of test dealing with spatial subject.
e. Tabular Data: Generally numeric such as census data.
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2.3.4 AUTOMATED FINGER PRINT (AFIS)
Automated Finger Print Identification System (AFIS) is software used to capture and search finger prints
of suspects, arrested and convicted persons. The software facilitates search of ten digit finger prints of
arrested and suspected persons and chance prints developed at crime scene by FP Experts by using
advanced technology of “Minutiae based” search after converting the Finger Prints available on ten digit
F.P. slips and lifted chance prints to their digital form. Since it is a Minutiae based search even the most
partial chance prints not having delta or core i.e., complete pattern, are successfully searched on the
entire database of AFIS and the search results are offered with great speed and fool-proof accuracy.
Karnataka Police has implemented an imported portable live scan system for installation in various
Police stations in the State under the Police Modernization scheme for obtaining 10 digit finger prints of
arrested and convicted persons at Police station level and to get the search results on-line from the
jurisdiction finger print units/central AFIS server within the least possible time limit.
At present each District FP Unit is connected to the DPO via network and also the central AFIS server
installed in State FPB, to facilitate fast & accurate search of ten prints and chance prints on-line and
communication of search results within few minutes.
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2.3 EXISTING DATACENTER INFRASTRUCTURE
Karnataka State Police has a state of art green datacenter services at KSRP 3rd BN, Bangalore. The
datacenter built in 1000 Sqft. of area which includes Datacenter Server room, NOC room, and
Electrical & UPS room .The datacenter has the capacity of hosting 5 server rack and 3 network racks
for all KSP IT requirements.
The datacenter server farm hosting following application at DC.
1. Police IT Application servers
2. Police IT Database Server
3. Police IT Training Server
4. Police IT Staging Server (SCRB)
5. Web Server
6. Centralized CCIS Server
7. E-mail server
8. Antivirus Server
9. NMS & Help desk Server
10. Domain Controller
11. V-Center
12. WSUS and Proxy
The above server performing following activity at KSPDC
a. Interconnecting all offices of KSP to access Datacenter for Police IT application.
b. Interconnecting individuals’ police officer over secured network to DC to use Police IT ERP
application.
c. Allow secure public access to KSP Web Portal
d. Allow the internal user to access internet.
e. Allowing all police personals to access E-mail services
a. Functional Server Details of Centralized Server Room
Server Make Purpose
S1 HP ML350 Functioning as KSP Web Server
S2 HP ML350 Functioning as Massaging Server
S3 IBM X3850 M2 Functioning as Domain Controller
S4 IBM X3850 M2 Functioning as file/Print/Anti-virus Server
S5 HP ML350 Functioning as Police IT Training Server
S6 HP DC7900 Functioning as Patch Server
S7 HP ML350 Functioning as CCIS Application Server
S8 HP ML350 Functioning as FTP/Anti-Virus Server
S9 HP DL 580-Vertual Functioning as Police IT Application Server
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Server Make Purpose
S10 HP DL 580-Vertual Functioning as Police IT Database Server
S11 HP ML350 Functioning as Police IT Test Server
b. Existing State Police Datacenter (SPDC) Network Architecture
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c. SPDC Server Virtualization Technical Architecture
d. Virtual Server Technical Details
S.No
ServerCode
SerialNo
CPU
RAM
HD
HDFree%
CurrentOS
Functional
Server
VirtualServer
OS
ExpectedUser
Management
1 Server-
1
HP- DL-580
(SGH95XF7D
)
Intel® Xeon®
7400 (4 CPU,24
Core)
32 GB
scalable up
to 256 GB
1.5T
B
80% ESXi-4.1 4 Win-
2008,MS
SQL-2005
10,00
0
2 Server-
2
HP- DL-580
(SGH95XF7L)
Intel® Xeon®
7400 (4 CPU,24
Core)
32 GB
scalable up
to 256 GB
1.5T
B
80% ESXi-4.1 4 Win-
2008,MS
SQL-2005
10,00
0
d. Datacenter SAN Architecture & Details
At Karnataka State Police Datacenter is configured with SAN storage a modular architecture with
complete integration with VMware.
e. SAN Basic Configuration Details
The High Performance Storage Capacity of 11.1 TB of storage and 8.7 TB of usable space.
SAN box is equipped with Serial Attached SCSI (SAS) disk are of 15K RPM drives in RAID-5
configuration.
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The SAN storage system configured with 8GB cache per controller.
The SAN storage system available with a 99.999% data availability guarantee from the vendor.
Two no’s of 8 Port Fiber Channel Switches in a redundant fabric mode.
A DCTL-S RAID processor.
A 2 GHz Intel Dual-Core Xeon processor and 2 GB of memory; this processor is the microcode
engine or the I/O management “brains”.
8 GB or 16 GB of cache per system.
Four high-performance Tachyon QE4 quad-port processors controlling the front end host.
Four SAS controllers servicing the 16 active back end SAS disk links.
All internal busses are now 2GB/sec eight-lane PCI Express (PCIe) instead of the previous
533MB/sec PCI-x bus.
f. San Technical Configuration
S No. Product Code Product Description Quantity
1 AMS2300-A0001.S AMS2300 Rack Mount System 1
2 043-100210-01.P Power Cable 250VAC 10A IEC320-C14 8
3 043-100484-01.P AMS 2300 Family Basic Operating System-
Modular
1
4 DF-F800-AKH450.P AMS2000 450GB 15K RPM HDD 26
5 DF-F800-RKAK.P AMS2000 Storage Expansion Tray 1
6 7846464.P 3U Universal Rail Kit 2
7 HDF-F800-MFC8.P AMS2300 Dual Controller, 16GB Cache, 8x4Gbps
FC Intf
1
8 HDF800-BASE.P AMS2100/AMS2300 Chassis 1
9 JZ-050LL010PC.P LC/LC Duplex Fibre Optic Plenum Cable 10M 8
10 AMS2300-
SOFTWARE.S
AMS2300 Storage Software Sales 1
11 043-100430-01.P Storage Navigator Modular 2, AMS 2300 Family 1
12 044-220358-01.P AMS 2300 Hitachi Dynamic Provisioning Base Kit 1
13 044-220358-03.P AMS 2300 Hitachi Dynamic Provisioning License 1
14 BROCADE-AMS2300.S Brocade Platform - AMS2300 1
15 HD-320-0008-M.P Brocade 320 switch w/8 active ports,FF,8 SWL
8Gb BR SFP
2
16 BROCADE-SW.S Brocade Platform SW Sales 2
17 7846631.P 42U AMS2000 Rack 1050mm Deep w/30amp IEC
PDU (4)
1
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g. SAN Configuration Architecture
h. Datacenter Non IT Component Details
S.No Datacenter Non-IT Infra Compliance / Remark
Building Location and Layout
1 Building Expansion Possible No, the size is fixed for current
capacity and requirement
2 Single story structure Yes
3 Adequate parking facilities Yes
4 Emergency vehicle access Yes
5 Located away from earthquake, hurricane and tornado
zones
Yes
6 Not on flight path Yes
7 Location above flood plain Yes
8 Fire, Flood & Gas Detection & alarm equipment. Yes
9 Fire detection system tested regularly Yes
10 Adequate distance from residential areas Yes
11 Adequate distance from thick or large vegetation Yes
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E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
12 Suspended Ceiling Yes
13 Access Doors dimensions As per standard Yes
14 Loading bay available Yes
15 Adequate storage cage facilities Storage facility is available but
cage facility is not available
because of non-commercial in
nature
16 Age of Building Within the standard
17 Good transport links (distance to travel) Yes
18 Site size 1000 Sqft
19 Type of Constructions: Concrete/Steel Frame and
Brick/Other
As per the Datacenter design
standard
20 General State of Building Good Condition
Data Centre Location and Layout
21 Data Centre Expansion Possible (modular?) 6 to 8 full rack load
capacity
22 Central location within building Yes
23 Raised Floor Yes
24 Anti-Static surface covering Yes
25 Windowless room - or covered windows Windowless room
26 No access pathways via floor or ceiling Yes
27 Slight to no chance of weather damage No
28 Test/Lab facilities Yes
29 Store Room Yes
30 What is above Data Centre (are there any Water Tanks) No
31 Type of Doors to DC: Wood, solid, hollow, glass, Fire Resistant As per the Datacenter
standard
32 Cage Can be customized
33 Meeting Rooms Yes
34 Utilized floor space as % of total 30 % only
Lighting
35 Emergency Lighting Yes
36 Emergency lighting powered by UPS/Generator UPS
37 Fixtures powered separately from building Yes
HVAC
38 Current cooling level KW 5.7tr
39 Maximum cooling capacity KW 11.4tr
40 Zoned system Yes
41 Redundancy per zone Yes
42 Leak Detection System Yes
43 System cuts over to backup generators in case of power loss Yes
44 Regulated temperature and humidity Yes
45 Hot & cold aisles NA
39. Karnataka State Police RFP for Selection of State System Integrator 38
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
46 Rack mount equipment has air intake at front & discharge at
back
Modular
47 Floor mount equipment has air intake at front, below or top
and discharge at rear
Yes
48 Heat generation of equipment does not exceed enclosure
recommendations
No
49 Enclosures have adequate air holes Yes
50 Heat generation of equipment does not exceed air conditioning
recommendations
As per the DC standard
51 SNMP events generated by equipment when overheat or
ventilation fault
Yes
52 Are all air conditioning components redundant? Yes (active – active mode )
Power Considerations
53 Redundant electrical generators No single generator of 60
KVA
54 Separate supplies from separate primary power substations Current is supply is single
power station but
provisioning is available for
both.
55 Network connection in the form of a ring Yes
56 Redundant uninterruptible power systems Yes
57 UPS components housed outside of data center No
58 UPS runs 30 min or long enough to allow for proper shutdown 1hrs back-up
59 Separate power feeds in each server cabinet Yes
60 Separate cabinet for communications and LAN equipment Yes
61 Stable, reliable power source Yes
62 Generator uses economically sound and available fuel Yes
63 Appropriate location for backup generators Yes
64 Appropriate fuel storage capacity Yes
65 Duration of generator operation with fuel stored on site (hrs) 18 hrs
66 Defined Procedures for a Power Failure Yes
67 Power Quality Managed No
68 Each Power Socket allocated its own circuit breaker Yes
Security / Access Control
69 Secure traffic barrier at entrance Yes
70 Secure perimeter fence Yes
71 Card reader and PIN at entrances Yes
72 Proximity card identification Yes
73 Biometric recognition Yes
74 Motion detectors Yes
75 Recorded security camera systems and postings Yes
40. Karnataka State Police RFP for Selection of State System Integrator 39
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
76 Are security tapes archived No, facility is under
consideration
77 Locked server cabinets Yes
78 Non-DCS staff escorted while in Data Centre Yes
79 Security system monitored outside of Data Centre Yes
80 Fire exits alarmed Yes
81 How many points of access are there to the Data Centre and
are these points all covered by CCTV
2 points and covered with
CCTV
82 Who is responsible for site/data center security Department
Fire Suppression
83 All critical equipment protected by a fire suppression system Yes
84 Fire suppression is gas based Yes
85 VESDA/HSSD systems provided within the Operational Data
Floor
Yes
Water
85 Active water leakage detection system Yes
Voice Cabling
86 Redundant communication links in and out of Data Centre Yes
Data Cabling
87 Redundant points of connection to service provider backbone Yes
88 Redundant LAN architecture Yes
Operational Processes
89 24x7x365 on-site operational support Yes
90 SLAs and OLAs in place Yes
91 Staff and contractors educated in the DC procedures Yes
92 No access outside normal hours without prior authorization Yes
93 Planned work is graded by risk and approved accordingly Yes
94 Changes with risk above a defined level have a plan for
recovery should risk be realized
As per KSP requirement
95 All contractors have appropriate certifications Yes
96 Are there incident summary reports? Yes
Enterprise Monitoring
97 SNMP capable enterprise monitoring reporting system Yes
People
98 Number of company employees at DC 8 IT Engineer
99 Number of contractors at DC 1
100 Peak number of employees on site in DC 4
Facilities
101 Adequate catering facilities on site or locally Yes
102 Suitable toilet facilities Yes
103 Sufficient quantity of desks and individual space Yes
41. Karnataka State Police RFP for Selection of State System Integrator 40
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
104 Expansion possible Physical Expansion is not
possible with current
infrastructure
Business Continuity
105 Minimum recovery time in the case of a disaster (min) Need to do an assessment
once all the modules are
functional & DRC finalized
Lease Details
106 Site Owned/Leased Owned
107 Government Incentives Yes
i. Datacenter Existing Networking Active Component Details
SL.NO NAME PID SERIAL.NO
1 Router 2811 chassis CISCO2811 FHK1307F2VX
1000BaseX (GBIC) Supervisor WS-X4013+ JAE1008W8WQ
10/100BaseTX (RJ45) with 48 10/100 Base T
ports
WS-X4148-RJ JAE1008WJMX
10/100BaseTX (RJ45) with 48 10/100 Base T
ports
WS-X4148-RJ JAE1008WFA1
Power Supply ( AC 1000W ) PWR-C45-
1000AC
AZS09480RXW
Power Supply ( AC 1000W ) PWR-C45-
1000AC
AZS09480RYD
3 Router 1812 chassis CISCO1812/K9 FHK124926T0
10 Fast Ethernet interfaces NA NA
1 ISDN Basic Rate interface NA NA
4 Firewall PIX 515 E CISCOPIX515E 807093283
5 WS-2950G-24-E1 CISCO2950 FOC0706XZ0WY
42. Karnataka State Police RFP for Selection of State System Integrator 41
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
2.4 EXISTING WAN INFRASTRUCTURE (KSPWAN)
KSPWAN is a one such wide Area network created exclusively for connecting smaller computer
network prevalent at DPO, campus networks at COP, CID, Chief office etc. and all other locations such
as Police stations, Circles, SDPO, and other offices of special units spread across length and breadth of
Karnataka into one network. The basic purpose of creating such vast network is to adopt the latest
technology to cater to faster and easier mode of communications within this network to achieve the
day-to-day information exchange of the Karnataka state police force. This network not only caters to
the information exchange within the department but also with the offices outside the department.
The networking of all the units has been achieved by connecting the location with two types of
connectivity
a. MPLS – This type of connectivity will connect the major LAN at DPO, COP, CID, Chief office
through a 2Mbps MPLS network to the State Police Data Centre.
b. VPNoBB- This type of connectivity connects all other locations inclusive of all police stations
with a 512Kbps bandwidth to the State Police Data Centre.
c. A central aggregation bandwidth of 10 Mbps MPLS, fiber optic bandwidth scalable upto 100
MBPS, MPLS connected to SPDC.
The following Units are currently connected with KSPWAN Infrastructure
a. 906 police stations,
b. 232 circle offices,
c. 130 sub-divisional police offices,
d. 30 district police offices
e. 6 Range
f. 6 Regional Forensic Lab
g. 12 KSRP battalions
h. 1Railways Police Unit
i. 1 Police Headquarters
j. 1State Crime Record Bureau
k. Special Units
l. 4 Commissionerates
Bangalore City
Hubli-Dharwad City
Mysore City
Mangalore City
43. Karnataka State Police RFP for Selection of State System Integrator 42
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
MPLS & VPNoBB Connectivity
2.5 EXISTING CLIENT SITE INFRASTRUCTURE
No organization can afford for its confidential data and intellectual property to be lost or stolen.
However, as networks become more complex, and more employees are working remotely, businesses
are increasingly exposed to virus attacks, regardless of organisation size.KSP has established centralized
Antivirus Management Systems (CAMS) at its Datacenter. The CAMS manages all AV related
configurtation and policy management at centrally managed administatative consol.The central CAMS
server is configured with Kaspersky Security AV solution. Currently centralised Kaspersky Antivirus software has
been installed on 3000 systems across the state.
The exisisting client side infrastructure a CAD diagram of connectivity architecture with hardware details
like hardware delivered under CIPA I,II,& III are mention below.
44. Karnataka State Police RFP for Selection of State System Integrator 43
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
CIPA PHASE - 1
List of Acer Computers & Numeric UPS to 81 Police Station
Sl.
No
District /
Commissionerate
Sl.
No
Police Stations No. of
Computer
s
Total
Computers
1 BANGALORE CITY 1 ASHOKNAGAR 5 45
2 2 BANASHANKARI 5
3 3 BANASWADI 5
4 4 BASAVESHWARA NAGARA 5
5 5 HALASURU 5
6 6 MADIVALA 5
7 7 PEENYA 5
8 8 ULSOOR GATE
(Instead of SANJAYNAGAR)
5
9 9 YESHWANTHAPURA 5
10 MYSORE CITY 1 UDAYAGIRI 4 7
11 2 VIJAYANAGAR 3
12 HUBLI DHARWAD CITY 1 HUBLI CITY 4 8
13 2 HUBLI SUB URBAN 4
14 GULBARGA 1 ASHOK NAGAR 3 18
15 2 BRAHMAPUR 3
16 3 CHOWK 4
17 4 GULBARGA RURAL 4
18 5 STATION BAZAR 4
19 RAICHUR 1 RAICHUR RURAL 4 7
20 2 SADAR BAZAR 3
21 BIDAR 1 BIDAR NEW TOWN 3 9
22 2 BIDAR TOWN 3
23 3 GANDHI GANJ 3
24 KOPPAL 1 KOPPAL RURAL 3 6
25 2 KOPPAL TOWN 3
26 BELGAUM 1 BELGAUM RURAL 3 13
27 2 MALMARUTHI 3
28 3 MARKET 4
29 4 SHAPUR 3
30 BIJAPUR 1 GANDHI CHOWK 4 7
31 2 GOLGUMBAZ 3
32 DHARWAD 1 GARAG 3 3
33 GADAG 1 GADAG TOWN 3 3
34 HAVERI 1 HAVERI RURAL 3 6
35 2 HAVERI TOWN 3
36 BAGALKOT 1 BAGALKOT RURAL 4 8
64. Karnataka State Police RFP for Selection of State System Integrator 63
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
27 BANGALORE DIST - - - 4 - 18 22
28 K.G.F. - - - 1 - 8 9
29 KOLAR - - - 3 - - 3
30 TUMKUR - - - 3 - 33 36
31 KARNATAKA
RAILWAYS
(BANGALORE CITY)
- - - 1 - - 1
Total : - - - 81 210 433 724
Total Police Stations: 724
Police Station Network Diagram
65. Karnataka State Police RFP for Selection of State System Integrator 64
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
District Police Office Network Diagram
Sl.
No.
Items Phase-
1
(2004-
05)
Phase-
2
(2005-
06)
Phase-
3&4
(2007-
08)
Total Total Total No. of Linux
System
Total No.
of
Windows
System
1 Computer 300 1050 866 2216 Computers Thin
Clients
Phase-1 300
2 Thin Clients - - 1299 1299 2216 1299 Phase-2 1050
3 Laser Printer 81 210 441 732 Phase-3 & 4 433 433
4 Multi-
Function
Printer
81 210 291
66. Karnataka State Police RFP for Selection of State System Integrator 65
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
5 16 Port
Switch
81 210 433 724 Total 1783 433
6 2KVA UPS 81 210 433 724
7 Rack for (16
Port Switch)
433 433
8 MS-SQL
Professional
Edition
433 433
9 Microsoft
Windows -XP
Prof
433 433