SuiteCRM software is a powerful and flexible customer relationship management platform. Hynstein provides efficient and timely implementation, customization and support services.

1. Customer Relationship Management
with
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2. Hynstein
 A value‐centric technology company that specializes in Enterprise‐grade Software Solutions
 We are Successfully meeting the process needs of Small & Medium‐Scale Enterprises (SMEs),
Education and Health Sectors.
 Aimed at improving the management of information and workflow across various establishments
 Identifies the need to use technology to save time, reduce costs, enhance communication, increase
profit and transparency thereby driving efficiency.
 Continually strives towards innovative development by leveraging on its creative minds and
promoting best practices.
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3. Why Customer Relationship
Management? (CRM)
 CRM deals with the capture, storage & analysis of customer information to improve a business’s
marketing, sales and customer service efforts.
 According to Pareto’s 80:20 Rule,
20% of customers account for 80% of turn over
20% of customers account for 80% of profit
20% of customers account for 80% of all your problems
 Aims to help businesses attract & keep economically valuable customers.
 Meets the changing expectations of customers due to: Social, demographic, economic,
educational, competition and experience factors.
 Manage Dissatisfied customers and improve customer experience
Helps to improve communication with customers.
.
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4. Basic CRM Terminology
o Lead – Potential customers who have not yet been
qualified by your sales process.
o Account – Companies that your organization does
business with.
o Contacts – Someone related to an Account.
o Activity – Tasks, Phone Calls, E‐mails, Appointments, etc..
o Opportunity – A potential sale to an Account.
o Campaign – A formal marketing program.
o Case – A customer service issue or problem
reported by a customer.
o Workflow – The automation of a business process
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5. Challenges in Customer Relationship
Management
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6. Problems with Existing CRM
Implementations
 CRM Solutions like Microsoft Dynamics, Sugar, SAP, Saleforce.com etc. are expensive to deploy and
maintain
 Results are not according to expectations as technology is not properly aligned to business needs.
 Sales and Marketing are reluctant to adopt new automated CRM system due to its complexity.
Failure to understand and re‐design business processes to be aligned with technology.
Mobility of marketing and sales teams not considered.
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7. Our Solution : SuiteCRM
 Complete All‐in‐One CRM Solution
 Built on the Sugar Platform, the 3rd largest global CRM Provider by seats (Forrester
Research)
 Open platform providing unmatched flexibility and adaptability to business needs, and
ease of integration with other applications
 Value for money: annual fees up to 50% more affordable than alternate CRMs
 Enjoys constant improvements by an open source community of developers round the
globe.
 Lower Total Cost of Ownership compared to other vendors
 Could be deployed In the cloud (SaaS) or On‐Premise
 Customization & Support Services Available
 Available in different languages
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8. Why SuiteCRM?
 Robustness : SuiteCRM is an enhanced and upgraded fork of SugarCRM, the third largest CRM provider in the world with
over 1.2 Million users in over 80,000 companies which include IBM.
 Flexibility : SuiteCRM can be easily customized and integrated with other applications. It is also easy to migrate from other
CRM vendors to SuiteCRM.
 Ease of Use : With an intuitive and customer‐focused user interface, sales and marketing teams can enjoy the experience of
using a beautiful and highly functional software.
 Mobile : It has a responsive design which makes it easily accessible from mobile devices. It can also be accessed from third‐party
mobile apps like QuickCRM.
 Affordable : With SuiteCRM you can enjoy lower implementation, customization and support costs with high software
quality as compared to other vendors.
 Secure : With Suite CRM, you can be assured that your data is safe as the software is constantly being enhanced with security
patches and bug fixes by a global network of open source developers.
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9. Features
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 Accounts
 Contacts
 Leads
 Opportunities
 Projects
 Quotes
 Campaigns
 Calls
 Meetings
 Calendar
 Cases
 Documents
 Emails
 Tasks
 Notes
 Invoices
 Products
 Product Categories
 Contracts
 Workflow
 Events
 Report Generator
 Maps
 Mobile
 Outlook integration
 Thunderbird plugin
 Portal

10. Benefit #1 : Contact Management
MANAGE YOUR CONTACTS
Organize your business contacts and record relevant information
that will help your business create opportunities and leads. Import
your contacts to communicate with clients and send
marketing campaigns. Duplicate contact information for clients
who work in the same business, to reduce time and improve
efficiency.
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11. Benefit #2 : Target Customers
TARGET CUSTOMERS
Target customers you want to do business with and configure them into lists through
information gathered in the contacts database. By understanding who you want to target, your
business can focus on creating marketing campaigns for those people who will most likely buy
your product or service.
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12. Benefit #3 : Organise Meetings
ORGANISE MEETINGS
Schedule meetings with clients or colleagues with SuiteCRM, and send invites to those people
you want to attend. Manage the notes of your meetings to keep track with what is happening in
your business. Set an expected duration for those meetings and reminders prior to them taking
place.
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13. Benefit #4 : Manage Opportunities
MANAGE OPPORTUNITIES
Track prospective sales and improve your business bottom line.
Manage opportunities by recording your expected revenue and
the expected close date, to produce revenue reports that reflects
your sales pipeline. Combine emails, calls, tasks and documents
to understand whether any action needs to be taken.
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14. Benefit #5 : Streamline Workflow
WorkFlow
Capture new leads through word of mouth, email campaigns and webinars. Delegate these leads
to your sales team who will be equipped with other modules such as tasks, quotes, and calls, to
close the deal or reassign the lead. Schedule calls or send out emails to those leads
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15. Benefit #6: Invoicing & Order Management
GENERATE QUOTES & MANAGE ORDERS
Produce mass volumes of quotes taken from
opportunities that your business has won with
SuiteCRM. Reduce time spent gathering quotes
from different clients and get them out quicker, ahead
of your competitors. Once your client has placed an
order, your sales team can convert the quote into
an order.
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16. Benefit #7 : Case Management
SUPPORT CASES
Identify and keep track of issues your customers may face with your products or services.
Resolve issues quickly to ensure continous customer satisfaction and maintain loyalty. Prioritise
how important the issue is and organise what should be dealt with first. Update changes as they
occur and delegate issues to different people in your business.
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17. Benefit #8 : Project Management
PLAN, MONITOR & EXECUTE PROJECTS
Manage and access your projects through Suite Service. Create tasks and integrate documents
associated with each project.
Suite Service enables your business to set the amount
of hours and days you want to put into a customer project.
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18. Benefit #9 : Email Marketing
MARKETING EMAILS
Keep your customers informed and updated with new products or services.
Engage with your customers by sending out campaigns that will interest them and meet their
demands. Use your target list on SuiteCRM Service to decide which customers are
most value to your company and will generate
a sale.
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19. Our Value Proposition
Hynstein as a delivery partner employs best IT & Business Practices in providing the best customer
experiences. The SuiteCRM delivery services we offer are:
• Implementation : We carefully study and identify your business challenges, re‐design your processes
and tailor our solution to your needs. We offer Online (Cloud) and On‐Premise deployment options
depending on your preference.
• Support : We provide free online (email) support services as well as basic functional training to our
customers. We also offer on‐premise and telephone support at an affordable cost. Our goal is to
provide the best customer service as possible and carry you along with the transition process.
• Maintenance : We never take chances with your data security. This is why we constantly backup,
update and secure our servers at all times ensuring a 99.9% uptime.
•Customization : We stop at nothing in making our clients happy with our custom development and
business process re‐engineering services. We give you custom, tailored functionalities at an affordable
rate
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20. Your Commitment
Hynstein is strongly committed to adding value. Our pricing model is designed to fit your needs and
budget. No hidden fees, no additional storage costs.
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21. Contact Information
Feel free to contact us anytime to discuss your business requirements and deployment preferences.
We are ready to give you the best at all times.
Telephone Contacts :
Live Demo :
Saheed (+234‐8097953347)
http://suitecrm.com/suitedemo
Yinka (+234‐8062064582)
Username: hynstein
Tayo (+234‐7064967333)
Password: fB2njA
Email : info@hynstein.com, ebusiness@hynstein.com
Website : www.hynstein.com
Address : 115, Allen Avenue, Ikeja, Lagos, Nigeria.
Thank you! 
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