1. Non verbal
communication
• is the message or response not expressed
or sent in words - hints , suggestions ,
indications.
• Most of the expressions are non verbal
• it is the most basic part of our personality.
• NVC is the unspoken communication that
goes on in every Face-to-Face encounter
with another human being.

2. Non verbal
communication
• It is recognized as the route to discover what the
other side wants, without them ever saying it, like
a secret way into their soul.
• It expresses beyond words
• NVC stands for the innermost, instinctual form of
human communication.
• Communication researcher found that only 7% of
a message’s effect are carried by words ;
listeners receive the other 93% through non -
verbal means.

3. Importance of NVC

4. Functions of NVC
• To regulate the flow of information
• To express emotions.
• To control or influence others.
• To qualify, compliment,contradict or
expand verbal messages.
• to provide information

5. Types of NVC
• Paralinguistics
• Kinesics
• Haptics
• Chronemics
• Iconics
• Dress

6. Paralinguistics
It is a form of language in which
meaning is conveyed through
variations in speech qualities such as:
• loudness
• pitch
• rate
• hesitations

7. Kinesics or body language
the use of :
• gestures
• facial expressions
• eye movements
• body postures
• In communicating emotions

8. Two types of body
language
Open / Closed
• People with arms folded and legs
crossed and bodies turned away are
signaling that they are rejecting
messages.
• People showing open hands, fully
facing you and both feet planted on
the ground are accepting them.

9. Types cont…
Forward / Back
• When people are leaning forward and
pointing towards you they are actively
accepting or rejecting the message.
• When they are leaning back, looking up at
the ceiling, doodling on a pad, cleaning
their glasses they are either passively
absorbing or ignoring it.

10. Haptics
the use of touch in communicating, as
in:
• a handshake
• a pat on the back
• an arm around the shoulder
• a hug, etc.

11. Chronemics
communicating status through the use
of time, e.g.:
• making people wait
• allowing some people to go ahead of
others, etc.

12. Iconics
the use of physical objects or office
designs to communicate status or
culture such as:
• display of trophies
• diplomas
• pictures with important people, etc.

13. Dress
communicating values and expectations
through clothing and other
dimensions of physical appearance :
• Formally dressed
• Informally dressed
• Party wear

14. Ways to improve non verbal
comm.…
It is not only what you say is important, but
it's how you say it that can make the
difference.
• Eye contact
• Facial expression
• Gestures
• Body orientation
• Humor

15. Effective NVC
The use of nonverbal cues is affected by
variables such as gender and culture.
• Culture is the collective programming of
the mind, which distinguishes the members
of one human group from another .
• The different expectations affect the way
they understand others.

16. One should consider following point
• The distance of relation ship
• Cultural differences and its nuances
• Situations-What ,when ,to whom
• Gender
• Hierarchy

17. Some culture specific
NVC
– Rules regarding standing and position distance
– Face-on for Arabs
– 45 degree angle for Anglo-Saxons
– Side-to-side for Chinese
– Smiling in Japan is strongly associated with nervousness, social
discomfort, or sorrow
– In Buddhist Thailand never cross legs
– The sole of the foot is the furthest part from heaven and the
least sacred. To show the bottom of the foot to someone is to
show disrespect
– In Asian and Middle-eastern cultures it is appropriate for the
same sex to walk hand in hand but not the opposite sex

19. One should observe
Eye Contact
-Eye is a passage to ones soul
When and how to make eye contact
• Eye contact,- it displays interest and
understanding between the speaker and listener.
• Rolling eyes can be a sign of annoyance
• Follow culture specific eye contact pattern
Europe- To continue a conversation
India – May hamper conversation (Male-Female)
-talking to elders eye contact is avoided

20. Body Orientation
• People can read your emotions through
posture
• Someone who has excellent posture is also
thought to have excellent power
• Those who walk quickly and freely may be
goal oriented; while those who walk with
their heads down and hands in their pocket
may not be so motivated

21. Facial expression
Never show
UNCOMMITTED FACE
while talking to Japanese
It is considered rude to
overtly express your
emotions in public.

22. Gestures
Actions speak louder than words
Following gestures have different connotation
• Placing a hand on chin -contemplation
• Wringing hands -sign of stress and tension
• crossing your arms over your chest -defensive,
although it could simply signal coldness.
Raising middle fingers
• Europe – Humiliation

23. Greeting
• Europe- Hand shake( Firmly)
• India- Joining hands
together(Pranam)
• Confucian country- bow forward

24. THANK YOUTHANK YOU