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Developing a
Performance
Culture
Welcome to SAMI!
                 SAMI is a management consulting company that helps our
                 clients improve operations.
                 We are unique in a few ways. We create a Strategic
                 Performance Plan for your operations. We implement that
                 plan with you, engaging your staff in creating solutions.
                 Results can be $100’s of millions.

                 Second, the SAMI Pyramid is known globally for offering best
                 practices in a structured success method, for all functions in
                 production. Nothing like it exists outside of SAMI.
 Brad Peterson
                 Finally, we focus on behaviors. We measure and implement
SAMI’s Founder   the 350 behaviors that create a Performance CultureTM. Your
   and CEO       results are certified and sustained over time.
                 We can help your operation, too. Call us today!




                                                                                  2
Do You Have a Performance CultureTM?
                       sustainable
                             6
                                                      PERFORMANCE
                                                      CULTURE™
                                                                                SAMI helped:
                                                                                • Shell increase oil
                                                                                  production by $1
     low                                                              high
                                                                                  Billion per year
            0                                                 6
performance                              X=PRACTICE METRICS
                                                                  performance   • Exxon Refinery
                                                                                  reach 1st quartile
                                 Y=BEHAVIORS




                                                                                  from 4th quartile
                                                                                  in two years,
                                                                                  increasing
                                                                                  production by 7%
                             0
                       unsustainable
                TIME



                                                                                                       3
Who Is SAMI?
▲ Business Solution Experts
▲ We help our clients:
   • Assess Behaviors and Practices
   • Identify Performance Gaps
   • Create Strategic Performance Plans
   • Design and Implement New Systems to Improve Behaviors and
     Practices
   • Eliminate Sources of Loss
   • Certify Sites in Practices, Behaviors and Performance
   • Achieve 10:1 Return On Investment
▲ Result: Sustained Performance CultureTM!

                                                                 4
With a SAMI Performance Culture™ You Will Achieve:

▲ Predictable, Improved Production and Reduced Losses
▲ High Equipment Availability
▲ Reduced Waste and Operating Expense
▲ World-class Worker Productivity
▲ 100% Regulatory Compliance
▲ Intimate Knowledge of Process and Equipment Condition
▲ High Levels of Ownership, Accountability and Cooperation
▲ Minimized Conflicts Among Competing Interests
▲ A Safe, Satisfying and Productive Work Environment


                                                             5
What are the drivers of a Performance Culture™?
PERFORMANCE CAUSES
           BEHAVIORS
•   Leadership                                          PERFORMANCE RESULTS
•   Communication
•   Coordination & Cooperation
•   Disciplined Action                       RESOURCE                            PRODUCTION
•   Performance Management                                                       RELIABILITY
                                            AVAILABILITY
                                  •   Process and Equipment Reliability   •   Safe Work Environment
                                  •   Efficient & Effective Maintenance   •   Predictable Performance
                                  •   Lean, JIT Inventory                 •   First Time Quality
                                  •   Supply Chain Optimization           •   On Time Delivery
           PRACTICES              •   Constraint Management               •   Cost Effective Operations

•   Strategic Performance Plan
•   Integrated Managing Systems
•   Look-Ahead Planning
•   Work Management
•   Change Management



                                                                                                      6
Where Have We Implemented the Performance Culture™?




                                                      7
The SAMI Pyramid—Increasing Performance Year on Year!


                           Performance Culture


                                Advanced Practices


                                      Integration


                                           Effectiveness


                                                    Efficiency




                                                                 8
SAMI Production Model




                        9
SAMI Asset Healthcare Model




                              10
The SAMI Process




                   11
Assessment and Strategic Planning Begin Our Work

                                       • Creates a Strong Emotional Gap
                                       • Engages Operating
                                         Management to Plan for the
                                         Future
       Strategic                       • Develops an Operating Vision
   Performance Plan                    • Creates a Forum for Agreement
                      IMPLEMENTATION   • Creates a Multiple Year Road
                         Sustainable     Map
                        Improvement
                                       • Identifies Expected Value of
                            Loop
                                         Change
                                       • Develops a Detailed Plan of
                                         Delivery
                                       • Develops Detailed Goals by BU
                                       • Aligns Leadership!




                                                                         12
APEX™ Behavior-based Assessment
▲ SAMI’s Assessment Process
▲ Supported by Proprietary APEX Software
▲ Quantifies Behaviors that Drive Business Performance
   • Baseline
   • Trends Over Time
   • Across Multiple Assets
▲ Gives Staff a Means to Measure and Improve Team Performance
▲ Sustainability of Improvements: Quantified, Verified and Certified



 APEX is the Only Tool Available to Measure Performance Culture™!

                                                                       13
SAMI’s Unique Implementation Assures Sustainable Results

                                      • Engages Client Staff to Create
                                        Detailed Design
                                      • Creates High Ownership
                                      • Champions, Coaches, and
                                        Consultants Embed Behaviors
      Strategic
  Performance Plan                    • SAMI’s Peak PerformanceTM
                     IMPLEMENTATION     Training Program Speeds
                        Sustainable     Adoption
                       Improvement    • SAP & Other ERP’s Fully
                           Loop         Implemented
                                      • Tracks Benefits Monthly
                                      • Quarterly APEXTM Review
                                        Assures Sustainability
                                      • Certification Validates Mastery
                                        and Results



                                                                      14
Cumulative Cost/Benefit Strategic Performance Plan:
                    ROI 10:1+

      250

      200

      150
                                          Revenue Increase
$MM




      100                                 Expense Reduction
                                          Project Costs
      50

       0

      -50 Y0   Y1   Y2   Y3   Y4     Y5




                                                              15
APEX™ - Measures Performance & Results for Certification
                                sustainable
                                     6
                                                                     PERFORMANCE
                                                                     CULTURE™




   low performance   0                                                       6   high performance
                                                        X=PRACTICE METRICS


                                          Y=BEHAVIORS



                                                                                      ASSET 1
                                      0                                               ASSET 2
                                unsustainable
                         TIME


                                                                                                    16
How Long Will the Journey Take?


                                     52+ weeks


                          Sustain and Certify
                          13 weeks
                                                  13 weeks
                          Install
                                                 Quick Wins
               13 weeks


               Design
                                                       Intervention
 13-15 weeks


    SAMI Strategic
   Performance Plan                                     Loss Mapping



                                                                       17
Your Results Will Make the Journey Worthwhile!
▲ 5-15% Increase in Throughput

▲ 10-20% Reduction in Operating Expense

▲ 50-100% Increase in Labor Productivity

▲ Increase in Safety Awareness

▲ Improvement in Communications & Cooperation Throughout the Site

▲ More Engaged Employees and a Better Experience For Everyone




                                                                    18
Call us today to get started!
                   +1 (860) 675 0439
                 www.samicorp.com
North America:          Middle East:             Australia:
Kent Johnson            Jim Davis                Phil Campbell
kjohnson@samicorp.com   jdavis@samicorp.com      pcampbell@samicorp.com
+1 (303) 808 7511       +973 (39) 308.380        +61 390015549

Ian Hedding             Europe:                  Asia:
ihedding@samicorp.com   Brad Peterson            Ravi Venkataramani
+1 (614) 843.8118       bpeterson@samicorp.com   rvenkataramani@samicorp.com
                        +1 (860) 675.0439        +91 (971) 005.2715
Latin America:
Michael DeLuca
mdeluca@samicorp.com
+1 (207) 831.6896


                                                                           19

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Developing A Performance Culture Executive 10 11 10

  • 2. Welcome to SAMI! SAMI is a management consulting company that helps our clients improve operations. We are unique in a few ways. We create a Strategic Performance Plan for your operations. We implement that plan with you, engaging your staff in creating solutions. Results can be $100’s of millions. Second, the SAMI Pyramid is known globally for offering best practices in a structured success method, for all functions in production. Nothing like it exists outside of SAMI. Brad Peterson Finally, we focus on behaviors. We measure and implement SAMI’s Founder the 350 behaviors that create a Performance CultureTM. Your and CEO results are certified and sustained over time. We can help your operation, too. Call us today! 2
  • 3. Do You Have a Performance CultureTM? sustainable 6 PERFORMANCE CULTURE™ SAMI helped: • Shell increase oil production by $1 low high Billion per year 0 6 performance X=PRACTICE METRICS performance • Exxon Refinery reach 1st quartile Y=BEHAVIORS from 4th quartile in two years, increasing production by 7% 0 unsustainable TIME 3
  • 4. Who Is SAMI? ▲ Business Solution Experts ▲ We help our clients: • Assess Behaviors and Practices • Identify Performance Gaps • Create Strategic Performance Plans • Design and Implement New Systems to Improve Behaviors and Practices • Eliminate Sources of Loss • Certify Sites in Practices, Behaviors and Performance • Achieve 10:1 Return On Investment ▲ Result: Sustained Performance CultureTM! 4
  • 5. With a SAMI Performance Culture™ You Will Achieve: ▲ Predictable, Improved Production and Reduced Losses ▲ High Equipment Availability ▲ Reduced Waste and Operating Expense ▲ World-class Worker Productivity ▲ 100% Regulatory Compliance ▲ Intimate Knowledge of Process and Equipment Condition ▲ High Levels of Ownership, Accountability and Cooperation ▲ Minimized Conflicts Among Competing Interests ▲ A Safe, Satisfying and Productive Work Environment 5
  • 6. What are the drivers of a Performance Culture™? PERFORMANCE CAUSES BEHAVIORS • Leadership PERFORMANCE RESULTS • Communication • Coordination & Cooperation • Disciplined Action RESOURCE PRODUCTION • Performance Management RELIABILITY AVAILABILITY • Process and Equipment Reliability • Safe Work Environment • Efficient & Effective Maintenance • Predictable Performance • Lean, JIT Inventory • First Time Quality • Supply Chain Optimization • On Time Delivery PRACTICES • Constraint Management • Cost Effective Operations • Strategic Performance Plan • Integrated Managing Systems • Look-Ahead Planning • Work Management • Change Management 6
  • 7. Where Have We Implemented the Performance Culture™? 7
  • 8. The SAMI Pyramid—Increasing Performance Year on Year! Performance Culture Advanced Practices Integration Effectiveness Efficiency 8
  • 12. Assessment and Strategic Planning Begin Our Work • Creates a Strong Emotional Gap • Engages Operating Management to Plan for the Future Strategic • Develops an Operating Vision Performance Plan • Creates a Forum for Agreement IMPLEMENTATION • Creates a Multiple Year Road Sustainable Map Improvement • Identifies Expected Value of Loop Change • Develops a Detailed Plan of Delivery • Develops Detailed Goals by BU • Aligns Leadership! 12
  • 13. APEX™ Behavior-based Assessment ▲ SAMI’s Assessment Process ▲ Supported by Proprietary APEX Software ▲ Quantifies Behaviors that Drive Business Performance • Baseline • Trends Over Time • Across Multiple Assets ▲ Gives Staff a Means to Measure and Improve Team Performance ▲ Sustainability of Improvements: Quantified, Verified and Certified APEX is the Only Tool Available to Measure Performance Culture™! 13
  • 14. SAMI’s Unique Implementation Assures Sustainable Results • Engages Client Staff to Create Detailed Design • Creates High Ownership • Champions, Coaches, and Consultants Embed Behaviors Strategic Performance Plan • SAMI’s Peak PerformanceTM IMPLEMENTATION Training Program Speeds Sustainable Adoption Improvement • SAP & Other ERP’s Fully Loop Implemented • Tracks Benefits Monthly • Quarterly APEXTM Review Assures Sustainability • Certification Validates Mastery and Results 14
  • 15. Cumulative Cost/Benefit Strategic Performance Plan: ROI 10:1+ 250 200 150 Revenue Increase $MM 100 Expense Reduction Project Costs 50 0 -50 Y0 Y1 Y2 Y3 Y4 Y5 15
  • 16. APEX™ - Measures Performance & Results for Certification sustainable 6 PERFORMANCE CULTURE™ low performance 0 6 high performance X=PRACTICE METRICS Y=BEHAVIORS ASSET 1 0 ASSET 2 unsustainable TIME 16
  • 17. How Long Will the Journey Take? 52+ weeks Sustain and Certify 13 weeks 13 weeks Install Quick Wins 13 weeks Design Intervention 13-15 weeks SAMI Strategic Performance Plan Loss Mapping 17
  • 18. Your Results Will Make the Journey Worthwhile! ▲ 5-15% Increase in Throughput ▲ 10-20% Reduction in Operating Expense ▲ 50-100% Increase in Labor Productivity ▲ Increase in Safety Awareness ▲ Improvement in Communications & Cooperation Throughout the Site ▲ More Engaged Employees and a Better Experience For Everyone 18
  • 19. Call us today to get started! +1 (860) 675 0439 www.samicorp.com North America: Middle East: Australia: Kent Johnson Jim Davis Phil Campbell kjohnson@samicorp.com jdavis@samicorp.com pcampbell@samicorp.com +1 (303) 808 7511 +973 (39) 308.380 +61 390015549 Ian Hedding Europe: Asia: ihedding@samicorp.com Brad Peterson Ravi Venkataramani +1 (614) 843.8118 bpeterson@samicorp.com rvenkataramani@samicorp.com +1 (860) 675.0439 +91 (971) 005.2715 Latin America: Michael DeLuca mdeluca@samicorp.com +1 (207) 831.6896 19