Is SharePoint 2013 worth waiting for?

Is SharePoint 2013 worth
waiting for?
www.clearbox.co.uk

www.clearbox.co.uk © ClearBox Consulting 2012
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Sam Marshall
—  Director of ClearBox Consulting
—  Former Global Portal Manager
at Unilever
—  Comms, KM & IT background
—  Associate benchmarking lead for
Intranet Benchmarking Forum
—  Intranet & SharePoint
—  Strategy
—  Governance
—  Implementation
—  Collaboration
ClearBox Consulting
sam@clearboxconsulting.co.uk
@sammarshall

Agenda
—  Headline Changes
—  Social Features
—  Intranet sites and communication
—  Apps, search and other enhancements
—  Is SharePoint 2013 worth waiting for?
—  Discussion
End 4pm

Health warning
—  Comments based on Office 365 Preview
—  Features may change
—  Bugs ignored
—  Everyone is different
—  Most orgs won’t launch until
mid 2014 or later

Headlines
—  New social features
—  Better navigation via “hubs”
—  Apps and app marketplace
—  Some mobile support, but not enough

Social Features

Microblogging and Newsfeed
—  Status updates become fully-functioning newsfeed
—  Integrates with profile page
—  You can follow sites, documents, people etc.

Communities
—  New site template or features to add to any site
—  Community Portal gives aggregation point
—  Discussion forums more Yammer-like
—  Moderation tools built-in

Community portal

Mobile access to communities

Mobile access to communities
SharePoint Yammer Newsgator
(c) Newsgator

Gamification and rating
—  Badges
—  Levels
—  Ratings Like are switchable
—  Social tags deeply buried
—  “What’s happening” panel
See also: http://www.clearboxconsulting.co.uk/gamification-on-intranets-the-risks-of-playing-along/

Implications
1.  SharePoint social now offers most features people
want
—  May be ~2 years before you get it
—  Poor mobile support
2.  None of the new features are likely to make or
break a social strategy
—  Success stories with SP2010 and even 2007 too
3.  Gamification interesting but ease of deployment
carries risk
—  Encourage linking of recognition to quality, not volume

Collaboration

Navigation Improvements
—  Hubs
—  Sites
—  Newsfeed
—  SkyDrive
—  Other enhancements mostly social-oriented

SkyDrive

Site deployment Governance
—  Better controls over team site deployment
—  Self-service Site creation workflow with custom forms
—  Can’t change template according to answers given
—  Site closure and deletion policies
—  Different workflow for e.g. publishing vs. team sites

Implications
—  Collaboration always been big selling point for
SharePoint and 2013 consolidates this
—  In practice, organization struggle to exploit all the
collaboration features SharePoint has to offer
—  Team site governance getting better, but still limited
support for planning
—  Google Enterprise, Huddle etc. offer better user
experience

Implications (continued)
—  Continuity between formal and informal collaboration
is now strong
—  Can bridge silos, but visibility of projects may cause
politics while people adapt
Informal Formal
Community
Forums
Profile
Tagging
Wiki Project Sites
Team sites
Workflow
Records Management

Intranet sites & Communication

Main changes for communicators
—  Improved 2-way communications
—  Using social and community tools seen earlier
—  Flexible publishing
—  Search-based content feeds
—  Machine translation to other languages

Flexible publishing
“Cross site publishing” lets you publish across multiple
site collections
1.  Define a list of news stories as a Catalog
2.  Use the Content Search web part to show results

Story Keywords
Paris office
move
France, Admin
France Aug
Sales figures
France, Sales
UK Aug sales
figures
UK, Sales
UK Marketing
plan
UK, Marketing
New marketing
manager
appointed
Spain,
Marketing, Sales
France News
Sales News
Marketing News

Image courtesy of: http://www.khamis.net/blog/Lists/Posts/Attachments/80/image_2_664DB204.png

Translation

Other useful improvements
—  Easier branding
—  Image renditions and channels for mobile publishing
—  Slightly Improved video support
—  Embed external media such as Bing maps & You
Tube
—  You can paste from Word without it going haywire!

Implications
—  SharePoint still lacks a powerful newsarticle
management facility compared to dedicated CMS
tools
—  Will meet publishing needs for most departments,
teams etc.
—  Mobile publishing will be a learning curve and not an
appealing start point for SMEs
—  Allow for development time for all but the simplest of
intranets

Apps, Search and other
enhancements

App store
1.  Apps users select for a personal page
2.  App selection for site owners
3.  App store for IT procurement
SharePoint 2013 uses all 3 models
See also: http://www.clearboxconsulting.co.uk/apps-for-intranets/

Search
—  New search results design
—  Search suggestions based on personal history
—  Behind the scenes
—  Analytics component helps search ‘learn’ over time
—  “Did you mean” managed alongside managed metadata
—  Full spell check, thesaurus, stemming etc.
—  Continuous crawling
See also: http://www.dotnetmafia.com/blogs/dotnettipoftheday/archive/2012/07/17/what-you-need-to-
know-about-search-in-sharepoint-2013-preview.aspx

Implications
—  SharePoint search now very flexible
—  Real-world performance?
—  Not yet clear what search licensing model will be
—  App store better way of promoting web parts for site
owners
—  Analytics still lacking so 3rd party add on probably still
needed

User Experience

Users still exposed to over-complication

Mobile Support
—  For browsing, Safari and Chrome work well
—  Android tablets not officially supported
—  iOS Web Apps will edit docs but not create new ones

Mobile views lose all context

Conclusion

Is SP2013 worth waiting for?

Is SP2013 worth waiting for?
—  Think about your Digital Workplace strategy then role
SharePoint will play to support it
—  Social improvements will be biggest selling point in
most cases
—  Have you outgrown current social intranet?
—  How urgently do you need microblogging etc?
—  How important will mobile be for your organization
over the next 3 years?
—  Is Office 365 rather than on-premises an option?

Scenario 1: SoapnSoup Plc.
—  Scenario: SoapnSoup Plc. is a large multinational manufacturer. They
recently migrated several hundred sites from SP2007 to SP2010. The
intranet is used for both traditional internal communications and project-
based collaboration. Some functions such as marketing have been pushing
for better internal social media for some time, and have an unofficial Yammer
pilot, though uptake of social initiatives company-wide is slow.
—  Recommendation:
—  Migrate in ~2 years. Rushing to upgrade would be more disruptive than
beneficial.
—  Focus on getting the most out of 2010 and improving basic adoption of
My Sites and Team Sites.
—  Supplement with e.g. Yammer tactically. Monitor uptake and look to
begin a 2013 pilot next year with an early-adopter group.
—  Build competence in developing mobile apps that interface with
SharePoint 2010.

Scenario 2: Bobs Buildings Housing
—  Scenario: BBH is a housing association that has grown rapidly by
acquisition over the last 5 years. They have an ageing intranet based on a
CMS that is out of support, and numerous legacy systems for local intranets
and document management. Field representatives likely to get iPads in
autumn for online form-filling.
—  Consider SharePoint 2013 on Office 365 mid-2013 or other platform
entirely e.g. Thought Farmer, Interact, Liferay etc.
—  Likely to be largely manual migration with much that can be thrown away
—  Mobile strategy will need careful consideration.
—  Design intranet templates that work on both PC and mobile (e.g. use
renditions)
—  Look at third-party apps for working with Team Sites e.g. SharePlus,
Colligo, Harmon.ie

Scenario 3: The Ministry for Policies
—  Scenario: MFP is a government department that has had a single intranet
on SP2007 for 2 years. It is mostly used for managing documents and top-
down communication. Internal communications are keen for more dialogue,
but lack leader support.
—  2013 may have little to offer from a business perspective so upgrade
likely to be driven by IT support roadmap.
—  Managed metadata may be desirable, but 2010 can do this with less risk
—  Internal communications can still use forums, blogs etc. to slowly build
more 2-way communication

Scenario 4
—  Scenario: Assured Mutual Prudence is a financial services company that
has had an intranet since 1996. They were early adopters of SharePoint
2010 and adoption is high, but stakeholders feel its social features are
holding them back.
—  Recommendation
—  As social features are needed now, look to 3rd party add-ons such as
Newsgator, Telligent or Attini.
—  Anticipate migration impact: Stay on 3rd Party for social or move all to
2013?

Questions? Thoughts?
Please use chat window

Sam Marshall
Director
sam@clearboxconsulting.co.uk
+44 1244 458746
www.clearbox.co.uk
ClearBox Consulting
—  Intranet & SharePoint
—  Strategy
—  Governance
—  Implementation

Is SharePoint 2013 worth waiting for?

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