2. Insurance – Axa Turquía
Life and Non-Life Insurance
675 staff / >1600 (online) agencies
~1.5 mio Customers
Selection of processes automated
Customer Complaints (150 i/d)
Scoring Process (700 i/d)
Red Flag (After Scoring) (40 i/d)
IT Request – Project Process (800 i/m)
Benefits
Improved customer service
Reduced cycle times
Increased transparency, accountability
and profitability
3. Insurance – Aseguradora Ancon
Life and Non-Life Insurance
Provides Priv. & Comm., Surety, Life
and Health Insurance in Panama
Challenges
Quick response to dispersed partners
Managing headcount growth (70%)
Speed up response time for policy
issuance, delivery and collections
Unnecessary data entry duplication
wasted employee time
Benefits
Became preferred provider for agents
elimination of human error
consistency in customer service
Improved communication with remote
agents, improving agent satisfaction
Standardization and greater control of
the underwriting process
4. Celtic Insurance
Prime US health insurer
Implemented BPM as process platform
automated numerous processes
Benefits
50% - 60% performance gain
More than 60% of previously manual steps
automated
Application Processing reduced by days
Active Directory integration allows for group
and queue task assignments
Time-based monitoring system keeps the
process within security parameters and
HIPAA guidelines
Users follow the process without
circumventing the workflow
5. West Park Healthcare
West Park Assessment Centre
provides impartial and credible third-
party opinions for the resolution of
insurance matters between insurers
and claimants.
Ultimus is the „nerve center“ of the
organisation
automation key business processes of
organisation
Goal to save money and time
Greater efficiency and effectiveness
Remained operational during SARS
outbreak due to web-based solution
6. Other Insurance Customers
German Auto Insurer
Largest public servant insurer
Health Insurer in Germany
World Leader
commercial property insurance and risk
management
Homeowner Insurance
to mortgage originators, homebuilders
and real estate agents
keeps you within RESPA guidelines.
Taiwan Insurance
Wide variety of insurance products
A Worldwide Leader
based in France, automate
administrative processes with Ultimus
