The document outlines 12 lessons that can be learned from India's IT industry based on its success:
1) Quality must be the top priority from the beginning, as the IT industry adheres strictly to quality in serving customers.
2) The IT industry judges people based on their knowledge and skills rather than their connections.
3) The IT industry has an abundance mindset focused on shared wealth creation rather than scarcity.
4) Leaders in the IT industry take pride in paying taxes properly.
2. In closing, I want to talk to you about a few lessons
from the India IT industry which has opted to walk a
different path-very different from the ones may
other traditional India businesses have trodden.
As a result, the India IT industry has been able to
lead India to her rightful place in the world, in this
area at least.
3. •#1.To be world-class,you begin and end
with quality
The first lesson from the IT industry is about its
adherence to quality. quality begins only when we
admit that we are serve .
entrepreneurs who want to build great
organizations must deeply believe in the basic tenet
that they are there to “serve" other.
4. Most acts of entrepreneurship are motivated
by some one‟s ego , the desire to be rich and
powerful.
we have to breathe, dream and deliver quality
ahead of what the customer is asking for and ahead
of what the competition is doing.
5. #2.IT is about what you know, not who you know
The second lesson we all must take away from the IT
industry is something very profound.
this industry runs on the principal of „what' you
know. There is a world of deference between the two
starting point
6. Frist,the fact that kings ruled us for thousand of
years, created a mindset of largesse in business
people. it continues even today .
The second deeply ingrained cultural issue with
Indian businessmen is the drug of intermediation.
7. #3 Great organizations are built by people with
an „ABUNDANCE' mindset
The third lesson to be learnt from the IT industry is a
mindset of abundance and not scarcity.
When the chairman N.R. NARAYANA MURTHY
made a public vow that imfosys would strive to make
a hundred infiscions by the year 2000!
8. It was unheard of that an entrepreneur would
evaluate his success or the enterprise based on how
much wealth it could create for people who work for
the organization.
as a result infosys become global company ,the sprit
of shared wealth creation
9. #4Lesson great enterprise by people who are
proud to pay taxes right
the fourth lesson from the IT industry is in its pride in
paying taxes right. you will never hear about
NARAYANA MURTI,AZIM PREMJI or ASHOK
SOOT losing sleep over the sound of the taxman‟s
footsteps.
these are the people like all of us in the industry , are
proud to pay their taxes right.
10. I am not blind to the fact that sometime we all suffer
because of a poorly drafted law or a poor
interpretation of it.
At mindtree, when we are faced with something like
that, we first it out. We do not smear our face
because someone else is in the wrong.
11. #5 to be world-class, you have to be hierarchy
IN IT industry ,that man would have been feted, his
photo would have been on the internet and he would
received a spot award .at mindtree,securiy personnel
are under strict instruction not to salute any of us
.their job is to be vigilant ,not respectful.
12. #6 PERSONAL INEGRITY
the six lesson from the IT industry is about the
unimpeachable personal integrity the helm of affairs.
13. #7 GREAT ENTERPRISES BELIEVE IN
SETTING UP HARIY, AUDACIOUS GOALS
The seven lesson to be gleaned from the IT
industry is about the linkage great success and
setting up of hairy, audacious goals .
The greatness and size of the vision was officially
discussed at the world Economic forum a few years
ago .
14. In 1990 to set up shop for wipro,the RBI did not
permit us to by foreign exchange to open an office.
It is the first hundred millionaires in the IT industry
, or to become the first Indian company to be listed
on NASDAQ.
15. #8 THE WORLD CLASS ORGNIZATIONS ARE
DEEPLY INCLUSIVE
THE IT INDUSTRY has come up to be what it is
today ,because in every deal ,it leaves something
behind on the table so that come back to deal again.
16. The organization‟s resources are not
“MY”RESOURCES
THE ninth lesson from the IT industry is about
making a clear distinction between personal
resources and organization resources.
Just because you start a company does not mean
you “won" it. My company Resources are not my
resource. The truth is that such misuse of
organization resources is quite commonplace among
business owners and industrialists in Indian .
17. you seldom see such impoverishments of the mind
in the IT industry .
18. #10 Admirable organization prosperity
begins with austere leadership
The tenth lesson from the IT about austerity. if you
are waiting at the venue of a conference in
Bangalore what car do you think you are most
likely to spot Nandan Nilekani ,CEO of Infosys ,
in ?A TOYOTA QUALIS. Most people think ,if you
have it .you must flaunt it.
19. That may well be the way many lead their lives;
leaders in the It industry stand out with their sense
of connectedness with the larger reality .
“GREATER WEALTH COMES TO THOSE WHO
RESPECT ITS POWER TO CREAT CHANGE AND
LOOK AT THEMSELVES AS MERE CONDUIT”
20. # 11 IT IS ABOUT ORDINARY PEOPLE
DELIVERING EXTRA-ORDINARY RESULT
THE eleventh lesson from the IT industry is about its
ability to deliver extraordinary result with ordinary
people .
21. lesson #12 play IT BY THE BOOK
The twelfth and the final lesson from the IT industry
is that you can become world-class by playing it
by the book.
The IT industry is not created by the people born
with a silver spoon. the dice was loaded against them
as much as it was loaded any one else.
Great value is born out of the feeling that an
enterprise is like a piece of land we all have been
given. our charter is to create unusual , lasting value
out of it