SlideShare une entreprise Scribd logo
1  sur  16
Télécharger pour lire hors ligne
Problem solving techniques
Sandeep Bangera
17th May 2013
8D- Methodology
15/2/2012
Gap between existing state and the desired state
Quality
problems
Design
Product Processes
Performance
Conformance
Problem
Efficiency
problem
Unstructured
performance
problem
Source: Quality management journal, Fall 1994
Figure 1: Problem in Quality management
Problem
Problem Problem solving 8D Conclusion 8D-template
8D Methodology 2 17/05/2013
Low risk High risk
Simple
When do we apply structured problem solving methods??
Highly Complex
Buying Bread
Baking Bread
Playing Blackjack
Deciding where to
build a factory
Figure 2: Risk and complexity analysis
Problem Solving
Problem Problem solving 8D Conclusion
8D Methodology 3
8D-template
17/05/2013
Figure 3: Shewhart Cycle or Deming’s Cycle
Source: Quality management handbook, pg. 41, Dec . 2005
Problem Solving steps
Problem Problem solving 8D Conclusion
8D Methodology 4
8D-template
17/05/2013
Source: Quality management, 2nd edition, Pearson education, upper saddle river, NJ
Figure 4: Deming’s cycle with tools
Problem Solving steps with tools
Problem Problem solving 8D Conclusion
8D Methodology 5
8D-template
17/05/2013
1974: Used by US Defence Department in a military standard.
1987: Ford company popularised the 8D concepts
• Preliminary data of the problemD0
• Establishing the TeamD1
• Problem descriptionD2
• Containment actionD3
• Identify the root causeD4
• Identify Permanent Corrective actionD5
• Validating the corrective actionD6
• Prevent recurrenceD7
• Verify and congratulate teamD8
Figure 5: 8D Methodology
Problem Solving Methodology8D
Problem Problem solving 8D Conclusion
8D Methodology 6
8D-template
17/05/2013
D1
Interdisciplinary team with:-
• Right skills
• Experience
• Authority
Objective of team Captain:
• Common goal
Establishing the team
Picture: The zenith of enthusiasm: The strength of team work
Figure 6: Team formation
Problem Problem solving 8D Conclusion
8D Methodology 7
8D-template
17/05/2013
D2 Problem Description
“ A problem well described is half solved”
Problem must be:
• Clearly described
• Scale of problem
• Place of occurrence
• Measurable
• Well communicated
• Tools -WWWWWH, Pareto & control charts
• Mapping out the process with a sketch
Figure 7: Pareto chart
Figure 8: WWWWWH
Problem Problem solving 8D Conclusion
8D Methodology 8
8D-template
17/05/2013
D3 Containment action
Implement containment actions to prevent non-conformance products.
• Company’s end of the line
• Customer side of the line
• Customer stock
• Company’s stock.
D4 Root cause analysis
Why?
To ensure effective corrective action aimed at permanent solution.
How?
Using appropriate systematic approach:-
brainstorming, FMEA, 5 why’s, CE , Is or Is not analysis etc. to identify root cause
Check sheet, histogram, comparison plots etc. to evaluate stratification factors
Problem Problem solving 8D Conclusion
8D Methodology 9
8D-template
17/05/2013
Figure 10: Fishbone diagram
Figure 9: 5 Why tool
Root cause analysis tools: 5 why’s, Fishbone diagram etc.
Problem Problem solving 8D Conclusion
8D Methodology 10
8D-template
17/05/2013
• Project management schedule
• Validation of PCA using SPC and FMEA under real test condition.
• If not, revisit step D2-D5.
D5 Identify permanent corrective action (PCA)
• Identify PCA on basis of the root cause analysis.
• Preparation of feasibility study for the PCA
How?
• Solution on basis of root cause.
• Statistical process control (SPC)
• FMEA
D6 Implement & Validating corrective action
Problem Problem solving 8D Conclusion
8D Methodology 11
8D-template
17/05/2013
D7 Prevent recurrence
• Revise the system flow and procedures
• Make system changes to prevent recurrence
• Standardize the new practices
• Notify all departments of the resolution
• Document lesson learnt and archive the document
D8 Congratulate team
• Celebrate your team success
Problem Problem solving 8D Conclusion
8D Methodology 12
8D-template
17/05/2013
Conclusion
•8D methodology is a structured approach of problem solving for quality problems.
•Model can used to solve problems in business operations, Customer complaint,
internal complaints, complaints lodged on the supplier.
• Model raises the level of quality thus reducing the costs of defects.
8D
Problem Problem solving 8D Conclusion
8D Methodology 13
8D-template
Figure 11: 8D methodology
17/05/2013
8D Methodology 14
8D template of company ABB
Problem Problem solving 8D Conclusion 8D-template
17/05/2013
Problem Problem solving 8D Conclusion
8D Methodology 15
References
• Gerald F Smith, Quality problem solving, American society of quality, 1998.
• 6ixsigma.org, 8D book,
Available at: http://6ixsigma.org/8d-book.aspx [Accessed: 25 Apr 2013]
• Problem solving, Quality Management handbook, December 2005.
• Uzair Rajput, 8D- problem solving method, Quality management handbook
• Fideltronik, 8D-problem solving methodology
• Marjanca Krajnc, 8D-methodology, Journal of universal excellence, October 2012.
• Bill Arnott, 8D-problem solving methodology, Canada.
• ABB, 8D problem solving template, http://www05.abb.com/global[Accessed: 25 Apr 2013]
17/05/2013
Contact Details:
Email: Bangeraj.sandeep@gmail.com

Contenu connexe

Tendances (20)

8D Training, Eight Disciplines Training : Tonex Training
8D Training, Eight Disciplines Training : Tonex Training8D Training, Eight Disciplines Training : Tonex Training
8D Training, Eight Disciplines Training : Tonex Training
 
8D Problem Solving - Automotive Industry
8D Problem Solving - Automotive Industry8D Problem Solving - Automotive Industry
8D Problem Solving - Automotive Industry
 
8 Disciplines (8D) Problem Solving Approach
8 Disciplines (8D) Problem Solving Approach8 Disciplines (8D) Problem Solving Approach
8 Disciplines (8D) Problem Solving Approach
 
8D _ Problem Solving
8D _ Problem Solving 8D _ Problem Solving
8D _ Problem Solving
 
8 d problem solving rev01
8 d problem solving   rev018 d problem solving   rev01
8 d problem solving rev01
 
8D : Problem Solving Methodology
8D : Problem Solving Methodology8D : Problem Solving Methodology
8D : Problem Solving Methodology
 
Introduction to DMAIC Training
Introduction to DMAIC TrainingIntroduction to DMAIC Training
Introduction to DMAIC Training
 
8D Problem Solving (Oshkosh).pdf
8D Problem Solving (Oshkosh).pdf8D Problem Solving (Oshkosh).pdf
8D Problem Solving (Oshkosh).pdf
 
8D analysis presentation
8D analysis presentation8D analysis presentation
8D analysis presentation
 
Qcc
QccQcc
Qcc
 
QM-021-PDCA
QM-021-PDCAQM-021-PDCA
QM-021-PDCA
 
Lean Six Sigma: DMAIC In-Depth
Lean Six Sigma: DMAIC In-DepthLean Six Sigma: DMAIC In-Depth
Lean Six Sigma: DMAIC In-Depth
 
PDCA
PDCAPDCA
PDCA
 
8D Problem Solving Poster
8D Problem Solving Poster8D Problem Solving Poster
8D Problem Solving Poster
 
8D Report
8D Report8D Report
8D Report
 
7 qc tools
7 qc tools7 qc tools
7 qc tools
 
8D Problem Solving
8D Problem Solving8D Problem Solving
8D Problem Solving
 
8d training slides
8d training slides 8d training slides
8d training slides
 
Fmea handout
Fmea handoutFmea handout
Fmea handout
 
Problem solving preview
Problem solving previewProblem solving preview
Problem solving preview
 

En vedette

Problem Solving Tools & Methods - Part 3
Problem Solving Tools & Methods - Part 3Problem Solving Tools & Methods - Part 3
Problem Solving Tools & Methods - Part 3Tony Alvarez
 
How to solve problems (or at least try) with 8D
How to solve problems (or at least try) with 8DHow to solve problems (or at least try) with 8D
How to solve problems (or at least try) with 8DStefan Kovacs
 
Semiconductor Index (SOX) Analysis
Semiconductor Index (SOX) AnalysisSemiconductor Index (SOX) Analysis
Semiconductor Index (SOX) AnalysisTony Alvarez
 
Project Management Cookbook Part 3 (ARA) Feb16
Project Management Cookbook Part 3 (ARA) Feb16Project Management Cookbook Part 3 (ARA) Feb16
Project Management Cookbook Part 3 (ARA) Feb16Tony Alvarez
 
Project Management Cookbook Part 2 (ARA) Feb16
Project Management Cookbook Part 2 (ARA) Feb16Project Management Cookbook Part 2 (ARA) Feb16
Project Management Cookbook Part 2 (ARA) Feb16Tony Alvarez
 
Semiconductor Index (SOX) Analysis Updated
Semiconductor Index (SOX) Analysis UpdatedSemiconductor Index (SOX) Analysis Updated
Semiconductor Index (SOX) Analysis UpdatedTony Alvarez
 
Io t semiconductor perspective (ara) 150313
Io t   semiconductor perspective (ara) 150313Io t   semiconductor perspective (ara) 150313
Io t semiconductor perspective (ara) 150313Tony Alvarez
 
Project Management Cookbook Part 1 (ARA) Feb16
Project Management Cookbook Part 1 (ARA) Feb16Project Management Cookbook Part 1 (ARA) Feb16
Project Management Cookbook Part 1 (ARA) Feb16Tony Alvarez
 
Statistical Forecasting For The Semiconductor Industry
Statistical Forecasting For The Semiconductor IndustryStatistical Forecasting For The Semiconductor Industry
Statistical Forecasting For The Semiconductor IndustryTony Alvarez
 
New Product Development Management
New Product Development ManagementNew Product Development Management
New Product Development ManagementTony Alvarez
 
Training structured problem solving by experts, general, 13 05-06
Training structured problem solving by experts, general, 13 05-06Training structured problem solving by experts, general, 13 05-06
Training structured problem solving by experts, general, 13 05-06Farha Ibrahim
 
7 steps to master problem solving
7 steps to master problem solving7 steps to master problem solving
7 steps to master problem solvingYuri Kaminski
 
Corrective Action And Root Cause Analysis
Corrective Action And Root Cause AnalysisCorrective Action And Root Cause Analysis
Corrective Action And Root Cause Analysissjlines
 

En vedette (17)

TPI - Example Report.
TPI - Example Report.TPI - Example Report.
TPI - Example Report.
 
Problem Solving Tools & Methods - Part 3
Problem Solving Tools & Methods - Part 3Problem Solving Tools & Methods - Part 3
Problem Solving Tools & Methods - Part 3
 
How to solve problems (or at least try) with 8D
How to solve problems (or at least try) with 8DHow to solve problems (or at least try) with 8D
How to solve problems (or at least try) with 8D
 
8D Problem Solving Report Template with Guidance
8D Problem Solving Report Template with Guidance8D Problem Solving Report Template with Guidance
8D Problem Solving Report Template with Guidance
 
8 d corrective actions
8 d corrective actions8 d corrective actions
8 d corrective actions
 
Semiconductor Index (SOX) Analysis
Semiconductor Index (SOX) AnalysisSemiconductor Index (SOX) Analysis
Semiconductor Index (SOX) Analysis
 
Project Management Cookbook Part 3 (ARA) Feb16
Project Management Cookbook Part 3 (ARA) Feb16Project Management Cookbook Part 3 (ARA) Feb16
Project Management Cookbook Part 3 (ARA) Feb16
 
Project Management Cookbook Part 2 (ARA) Feb16
Project Management Cookbook Part 2 (ARA) Feb16Project Management Cookbook Part 2 (ARA) Feb16
Project Management Cookbook Part 2 (ARA) Feb16
 
Semiconductor Index (SOX) Analysis Updated
Semiconductor Index (SOX) Analysis UpdatedSemiconductor Index (SOX) Analysis Updated
Semiconductor Index (SOX) Analysis Updated
 
Io t semiconductor perspective (ara) 150313
Io t   semiconductor perspective (ara) 150313Io t   semiconductor perspective (ara) 150313
Io t semiconductor perspective (ara) 150313
 
Project Management Cookbook Part 1 (ARA) Feb16
Project Management Cookbook Part 1 (ARA) Feb16Project Management Cookbook Part 1 (ARA) Feb16
Project Management Cookbook Part 1 (ARA) Feb16
 
Statistical Forecasting For The Semiconductor Industry
Statistical Forecasting For The Semiconductor IndustryStatistical Forecasting For The Semiconductor Industry
Statistical Forecasting For The Semiconductor Industry
 
New Product Development Management
New Product Development ManagementNew Product Development Management
New Product Development Management
 
#8 Root Cause Analysis
#8 Root Cause Analysis#8 Root Cause Analysis
#8 Root Cause Analysis
 
Training structured problem solving by experts, general, 13 05-06
Training structured problem solving by experts, general, 13 05-06Training structured problem solving by experts, general, 13 05-06
Training structured problem solving by experts, general, 13 05-06
 
7 steps to master problem solving
7 steps to master problem solving7 steps to master problem solving
7 steps to master problem solving
 
Corrective Action And Root Cause Analysis
Corrective Action And Root Cause AnalysisCorrective Action And Root Cause Analysis
Corrective Action And Root Cause Analysis
 

Similaire à 8D problem solving

8D Problem Solving Approach
8D Problem Solving Approach8D Problem Solving Approach
8D Problem Solving ApproachTimothy Wooi
 
A REVIEW ON 8D PROBLEM SOLVING PROCESS
A REVIEW ON 8D PROBLEM SOLVING PROCESSA REVIEW ON 8D PROBLEM SOLVING PROCESS
A REVIEW ON 8D PROBLEM SOLVING PROCESSNat Rice
 
Application Of 8D Methodology For Minimizing The Defects In Manufacturing Pro...
Application Of 8D Methodology For Minimizing The Defects In Manufacturing Pro...Application Of 8D Methodology For Minimizing The Defects In Manufacturing Pro...
Application Of 8D Methodology For Minimizing The Defects In Manufacturing Pro...Tony Lisko
 
8D Methodology From Concept To Application Across Manufacturing Industries
8D Methodology   From Concept To Application Across Manufacturing Industries8D Methodology   From Concept To Application Across Manufacturing Industries
8D Methodology From Concept To Application Across Manufacturing IndustriesJennifer Daniel
 
Problem solving techniques
Problem solving techniquesProblem solving techniques
Problem solving techniquesAhsan Saleem
 
Case Study 1 - 8D - Coupling Disk-converted.docx
Case Study 1 - 8D - Coupling Disk-converted.docxCase Study 1 - 8D - Coupling Disk-converted.docx
Case Study 1 - 8D - Coupling Disk-converted.docxMantriSaab
 
An Analysis Of Product Dimensions Out Of Specification As Quality Claim Impro...
An Analysis Of Product Dimensions Out Of Specification As Quality Claim Impro...An Analysis Of Product Dimensions Out Of Specification As Quality Claim Impro...
An Analysis Of Product Dimensions Out Of Specification As Quality Claim Impro...Jennifer Daniel
 
Application Of 8D Methodology - An Effective Problem Solving Tool In Automoti...
Application Of 8D Methodology - An Effective Problem Solving Tool In Automoti...Application Of 8D Methodology - An Effective Problem Solving Tool In Automoti...
Application Of 8D Methodology - An Effective Problem Solving Tool In Automoti...Carmen Pell
 
Application of pdca for dp2
Application of pdca for dp2Application of pdca for dp2
Application of pdca for dp2Pratik Patel
 
Performance-based Curriculum Architecture Design
Performance-based Curriculum Architecture DesignPerformance-based Curriculum Architecture Design
Performance-based Curriculum Architecture DesignEPPIC Inc.
 
8D (EIGHT DISCIPLINES) PROBLEM-SOLVING METHODOLOGY.pdf
8D (EIGHT DISCIPLINES) PROBLEM-SOLVING METHODOLOGY.pdf8D (EIGHT DISCIPLINES) PROBLEM-SOLVING METHODOLOGY.pdf
8D (EIGHT DISCIPLINES) PROBLEM-SOLVING METHODOLOGY.pdfMandy Brown
 
Strategic project integration
Strategic project integrationStrategic project integration
Strategic project integrationEdward Jones
 

Similaire à 8D problem solving (20)

8D Problem Solving Approach
8D Problem Solving Approach8D Problem Solving Approach
8D Problem Solving Approach
 
A REVIEW ON 8D PROBLEM SOLVING PROCESS
A REVIEW ON 8D PROBLEM SOLVING PROCESSA REVIEW ON 8D PROBLEM SOLVING PROCESS
A REVIEW ON 8D PROBLEM SOLVING PROCESS
 
Application Of 8D Methodology For Minimizing The Defects In Manufacturing Pro...
Application Of 8D Methodology For Minimizing The Defects In Manufacturing Pro...Application Of 8D Methodology For Minimizing The Defects In Manufacturing Pro...
Application Of 8D Methodology For Minimizing The Defects In Manufacturing Pro...
 
8D Methodology From Concept To Application Across Manufacturing Industries
8D Methodology   From Concept To Application Across Manufacturing Industries8D Methodology   From Concept To Application Across Manufacturing Industries
8D Methodology From Concept To Application Across Manufacturing Industries
 
8d_en.pdf
8d_en.pdf8d_en.pdf
8d_en.pdf
 
8D Problem Solving Process & Tools
8D Problem Solving Process & Tools8D Problem Solving Process & Tools
8D Problem Solving Process & Tools
 
Problem solving techniques
Problem solving techniquesProblem solving techniques
Problem solving techniques
 
SSCG 8D Problem Solving
SSCG 8D Problem SolvingSSCG 8D Problem Solving
SSCG 8D Problem Solving
 
Case Study 1 - 8D - Coupling Disk-converted.docx
Case Study 1 - 8D - Coupling Disk-converted.docxCase Study 1 - 8D - Coupling Disk-converted.docx
Case Study 1 - 8D - Coupling Disk-converted.docx
 
An Analysis Of Product Dimensions Out Of Specification As Quality Claim Impro...
An Analysis Of Product Dimensions Out Of Specification As Quality Claim Impro...An Analysis Of Product Dimensions Out Of Specification As Quality Claim Impro...
An Analysis Of Product Dimensions Out Of Specification As Quality Claim Impro...
 
Application Of 8D Methodology - An Effective Problem Solving Tool In Automoti...
Application Of 8D Methodology - An Effective Problem Solving Tool In Automoti...Application Of 8D Methodology - An Effective Problem Solving Tool In Automoti...
Application Of 8D Methodology - An Effective Problem Solving Tool In Automoti...
 
Tata Project
Tata ProjectTata Project
Tata Project
 
Application of pdca for dp2
Application of pdca for dp2Application of pdca for dp2
Application of pdca for dp2
 
PW Final Jun7 2012
PW Final Jun7 2012PW Final Jun7 2012
PW Final Jun7 2012
 
DMAIC Components
DMAIC ComponentsDMAIC Components
DMAIC Components
 
Performance-based Curriculum Architecture Design
Performance-based Curriculum Architecture DesignPerformance-based Curriculum Architecture Design
Performance-based Curriculum Architecture Design
 
8D (EIGHT DISCIPLINES) PROBLEM-SOLVING METHODOLOGY.pdf
8D (EIGHT DISCIPLINES) PROBLEM-SOLVING METHODOLOGY.pdf8D (EIGHT DISCIPLINES) PROBLEM-SOLVING METHODOLOGY.pdf
8D (EIGHT DISCIPLINES) PROBLEM-SOLVING METHODOLOGY.pdf
 
8 d
8 d8 d
8 d
 
Strategic project integration
Strategic project integrationStrategic project integration
Strategic project integration
 
Six sigma project
Six sigma projectSix sigma project
Six sigma project
 

Dernier

In - Vivo and In - Vitro Correlation.pptx
In - Vivo and In - Vitro Correlation.pptxIn - Vivo and In - Vitro Correlation.pptx
In - Vivo and In - Vitro Correlation.pptxAditiChauhan701637
 
Patterns of Written Texts Across Disciplines.pptx
Patterns of Written Texts Across Disciplines.pptxPatterns of Written Texts Across Disciplines.pptx
Patterns of Written Texts Across Disciplines.pptxMYDA ANGELICA SUAN
 
Prescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxPrescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxraviapr7
 
M-2- General Reactions of amino acids.pptx
M-2- General Reactions of amino acids.pptxM-2- General Reactions of amino acids.pptx
M-2- General Reactions of amino acids.pptxDr. Santhosh Kumar. N
 
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptxPISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptxEduSkills OECD
 
Presentation on the Basics of Writing. Writing a Paragraph
Presentation on the Basics of Writing. Writing a ParagraphPresentation on the Basics of Writing. Writing a Paragraph
Presentation on the Basics of Writing. Writing a ParagraphNetziValdelomar1
 
How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17Celine George
 
Quality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICEQuality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICESayali Powar
 
CAULIFLOWER BREEDING 1 Parmar pptx
CAULIFLOWER BREEDING 1 Parmar pptxCAULIFLOWER BREEDING 1 Parmar pptx
CAULIFLOWER BREEDING 1 Parmar pptxSaurabhParmar42
 
How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17Celine George
 
Benefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive EducationBenefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive EducationMJDuyan
 
How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17Celine George
 
How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17Celine George
 
UKCGE Parental Leave Discussion March 2024
UKCGE Parental Leave Discussion March 2024UKCGE Parental Leave Discussion March 2024
UKCGE Parental Leave Discussion March 2024UKCGE
 
Practical Research 1 Lesson 9 Scope and delimitation.pptx
Practical Research 1 Lesson 9 Scope and delimitation.pptxPractical Research 1 Lesson 9 Scope and delimitation.pptx
Practical Research 1 Lesson 9 Scope and delimitation.pptxKatherine Villaluna
 
The Singapore Teaching Practice document
The Singapore Teaching Practice documentThe Singapore Teaching Practice document
The Singapore Teaching Practice documentXsasf Sfdfasd
 
Education and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxEducation and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxraviapr7
 
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptxPractical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptxKatherine Villaluna
 

Dernier (20)

In - Vivo and In - Vitro Correlation.pptx
In - Vivo and In - Vitro Correlation.pptxIn - Vivo and In - Vitro Correlation.pptx
In - Vivo and In - Vitro Correlation.pptx
 
Patterns of Written Texts Across Disciplines.pptx
Patterns of Written Texts Across Disciplines.pptxPatterns of Written Texts Across Disciplines.pptx
Patterns of Written Texts Across Disciplines.pptx
 
Prescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxPrescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptx
 
M-2- General Reactions of amino acids.pptx
M-2- General Reactions of amino acids.pptxM-2- General Reactions of amino acids.pptx
M-2- General Reactions of amino acids.pptx
 
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptxPISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
 
Presentation on the Basics of Writing. Writing a Paragraph
Presentation on the Basics of Writing. Writing a ParagraphPresentation on the Basics of Writing. Writing a Paragraph
Presentation on the Basics of Writing. Writing a Paragraph
 
How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17
 
Finals of Kant get Marx 2.0 : a general politics quiz
Finals of Kant get Marx 2.0 : a general politics quizFinals of Kant get Marx 2.0 : a general politics quiz
Finals of Kant get Marx 2.0 : a general politics quiz
 
Quality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICEQuality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICE
 
CAULIFLOWER BREEDING 1 Parmar pptx
CAULIFLOWER BREEDING 1 Parmar pptxCAULIFLOWER BREEDING 1 Parmar pptx
CAULIFLOWER BREEDING 1 Parmar pptx
 
How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17
 
Benefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive EducationBenefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive Education
 
How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17
 
How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17
 
UKCGE Parental Leave Discussion March 2024
UKCGE Parental Leave Discussion March 2024UKCGE Parental Leave Discussion March 2024
UKCGE Parental Leave Discussion March 2024
 
Practical Research 1 Lesson 9 Scope and delimitation.pptx
Practical Research 1 Lesson 9 Scope and delimitation.pptxPractical Research 1 Lesson 9 Scope and delimitation.pptx
Practical Research 1 Lesson 9 Scope and delimitation.pptx
 
The Singapore Teaching Practice document
The Singapore Teaching Practice documentThe Singapore Teaching Practice document
The Singapore Teaching Practice document
 
Education and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxEducation and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptx
 
Prelims of Kant get Marx 2.0: a general politics quiz
Prelims of Kant get Marx 2.0: a general politics quizPrelims of Kant get Marx 2.0: a general politics quiz
Prelims of Kant get Marx 2.0: a general politics quiz
 
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptxPractical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptx
 

8D problem solving

  • 1. Problem solving techniques Sandeep Bangera 17th May 2013 8D- Methodology
  • 2. 15/2/2012 Gap between existing state and the desired state Quality problems Design Product Processes Performance Conformance Problem Efficiency problem Unstructured performance problem Source: Quality management journal, Fall 1994 Figure 1: Problem in Quality management Problem Problem Problem solving 8D Conclusion 8D-template 8D Methodology 2 17/05/2013
  • 3. Low risk High risk Simple When do we apply structured problem solving methods?? Highly Complex Buying Bread Baking Bread Playing Blackjack Deciding where to build a factory Figure 2: Risk and complexity analysis Problem Solving Problem Problem solving 8D Conclusion 8D Methodology 3 8D-template 17/05/2013
  • 4. Figure 3: Shewhart Cycle or Deming’s Cycle Source: Quality management handbook, pg. 41, Dec . 2005 Problem Solving steps Problem Problem solving 8D Conclusion 8D Methodology 4 8D-template 17/05/2013
  • 5. Source: Quality management, 2nd edition, Pearson education, upper saddle river, NJ Figure 4: Deming’s cycle with tools Problem Solving steps with tools Problem Problem solving 8D Conclusion 8D Methodology 5 8D-template 17/05/2013
  • 6. 1974: Used by US Defence Department in a military standard. 1987: Ford company popularised the 8D concepts • Preliminary data of the problemD0 • Establishing the TeamD1 • Problem descriptionD2 • Containment actionD3 • Identify the root causeD4 • Identify Permanent Corrective actionD5 • Validating the corrective actionD6 • Prevent recurrenceD7 • Verify and congratulate teamD8 Figure 5: 8D Methodology Problem Solving Methodology8D Problem Problem solving 8D Conclusion 8D Methodology 6 8D-template 17/05/2013
  • 7. D1 Interdisciplinary team with:- • Right skills • Experience • Authority Objective of team Captain: • Common goal Establishing the team Picture: The zenith of enthusiasm: The strength of team work Figure 6: Team formation Problem Problem solving 8D Conclusion 8D Methodology 7 8D-template 17/05/2013
  • 8. D2 Problem Description “ A problem well described is half solved” Problem must be: • Clearly described • Scale of problem • Place of occurrence • Measurable • Well communicated • Tools -WWWWWH, Pareto & control charts • Mapping out the process with a sketch Figure 7: Pareto chart Figure 8: WWWWWH Problem Problem solving 8D Conclusion 8D Methodology 8 8D-template 17/05/2013
  • 9. D3 Containment action Implement containment actions to prevent non-conformance products. • Company’s end of the line • Customer side of the line • Customer stock • Company’s stock. D4 Root cause analysis Why? To ensure effective corrective action aimed at permanent solution. How? Using appropriate systematic approach:- brainstorming, FMEA, 5 why’s, CE , Is or Is not analysis etc. to identify root cause Check sheet, histogram, comparison plots etc. to evaluate stratification factors Problem Problem solving 8D Conclusion 8D Methodology 9 8D-template 17/05/2013
  • 10. Figure 10: Fishbone diagram Figure 9: 5 Why tool Root cause analysis tools: 5 why’s, Fishbone diagram etc. Problem Problem solving 8D Conclusion 8D Methodology 10 8D-template 17/05/2013
  • 11. • Project management schedule • Validation of PCA using SPC and FMEA under real test condition. • If not, revisit step D2-D5. D5 Identify permanent corrective action (PCA) • Identify PCA on basis of the root cause analysis. • Preparation of feasibility study for the PCA How? • Solution on basis of root cause. • Statistical process control (SPC) • FMEA D6 Implement & Validating corrective action Problem Problem solving 8D Conclusion 8D Methodology 11 8D-template 17/05/2013
  • 12. D7 Prevent recurrence • Revise the system flow and procedures • Make system changes to prevent recurrence • Standardize the new practices • Notify all departments of the resolution • Document lesson learnt and archive the document D8 Congratulate team • Celebrate your team success Problem Problem solving 8D Conclusion 8D Methodology 12 8D-template 17/05/2013
  • 13. Conclusion •8D methodology is a structured approach of problem solving for quality problems. •Model can used to solve problems in business operations, Customer complaint, internal complaints, complaints lodged on the supplier. • Model raises the level of quality thus reducing the costs of defects. 8D Problem Problem solving 8D Conclusion 8D Methodology 13 8D-template Figure 11: 8D methodology 17/05/2013
  • 14. 8D Methodology 14 8D template of company ABB Problem Problem solving 8D Conclusion 8D-template 17/05/2013
  • 15. Problem Problem solving 8D Conclusion 8D Methodology 15 References • Gerald F Smith, Quality problem solving, American society of quality, 1998. • 6ixsigma.org, 8D book, Available at: http://6ixsigma.org/8d-book.aspx [Accessed: 25 Apr 2013] • Problem solving, Quality Management handbook, December 2005. • Uzair Rajput, 8D- problem solving method, Quality management handbook • Fideltronik, 8D-problem solving methodology • Marjanca Krajnc, 8D-methodology, Journal of universal excellence, October 2012. • Bill Arnott, 8D-problem solving methodology, Canada. • ABB, 8D problem solving template, http://www05.abb.com/global[Accessed: 25 Apr 2013] 17/05/2013

Notes de l'éditeur

  1. sing the PDCA method, your company will discover what processes need to improve.....  from what we “think” are the problems to what we “know” are the problems.  Through use of flowcharts and root cause analysis you will determine where the waste is, implement the changes, and set up measurement systems to create greater efficiencies and reduce the areas of waste.
  2. Standard defined problem solving methodology should be applied on the basis of the complexity of the task since it requires high amount of manpower and time.
  3. PDCA has a laid a systematical background to the problem solving but there are many problem solving tools :8DDMAICTRIZ ( German Standard for inventive problem solving) Rapid problem resolution (IT)Grow ( Goal, reality, obstacles and way forward) Math approachKepner-TregoeDMADV- Define, measure, Analyse, Design and VerifyLean Kaizen Six sigma tool box: Kano Model-customer requirement structuring
  4. The PDCA Cycle (figure 4) was originally conceived by Walter Shewhart(1930), and is often referred to as "the Shewhart Cycle". It was lateradopted and promoted for quality purposes very effectively by the famousQuality Management authority, W. Edwards Deming. The model provides aframework for the improvement of a process or system and is shaped byfours main steps: plan, do, check and act.
  5. D0-Gathered very shortly after defect was found ( info lost with time) like: m/c, operator, batch details, time of failure, processing conditions and special circumstances. 8D is extensively used when there is a defect. Application: AutoManfHealth careData processingSoftware developmentFinancial Services
  6. Gemba is a japanese word means the real place or job floor or production floor where the value addition activity wrt the customer takes place.
  7. ( Capability index, process centricity index, histograms, pareto graphs etc )
  8. e.g. specifications, training manuals, or “mistake proofing” the process