4. Communication Goals
To c h a n g e
performance
To g e t
Achievement
To e n s u r e
understanding
To g e t & g i v e
information
GROUP DYNAMICS 09-11 4
5. COMMUNICATION?
Is it??????
• Exchange of Information, ideas
• Meaning ful interaction with living being
Bored of all???
GROUP DYNAMICS 09-11 5
6. SOMETHING DIFFERENT !!!
Soul of living
beings
Ta k e s p l a c e Power of
everywhere expression
Give signals or signs Power of
of understanding Knowledge
GROUP DYNAMICS 09-11 6
7. P.E.R.F.E.C.T
C.O.M.M.U.N.I.C.A.T.I.O.N
• P – Personal Impact • C – Clear
• E – Emotional Connection • O – Operator
• R – R i g h t t o Ta l k • M – Manipulator
• F – Facts • M – Mediator
• E – Encapsulate • U – Unique
• C – Credibility • N – Negotiate
• T – The Company • I – Idea
• C – Core
• A – Activity
• T – Transparency
• I – Interpersonal Relations
• O – Organized
GROUP DYNAMICS 09-11 7
• N – Noticeable
8. Become creators when they reply or provide feedback
Observe, attribute
Imagine & create
Messages & interpret
Creators Using Consumers
Languages
within
Media
Have perspectives of & relationships with
GROUP DYNAMICS 09-11 8
9. 3 Types of Communication
1 2
Postures &
Facial Expression
Gestures
3
GROUP DYNAMICS 09-11 9
10. How to do achieve this Perfection?
Be an Active Listener
Be Focused
Respond to Criticism with Empathy
Look for compromise
Don’t Give up
Face to face Interaction
GROUP DYNAMICS 09-11 10
11. Ask for help if you need it
Maintain Eye Contacts
Continuous feedback – make it mandatory
Additional interaction with each other
Situational based communication style
G e t To g e t h e r – e m p l o y e r s & e m p l o y e e s
GROUP DYNAMICS 09-11 11
12. What Makes a smooth
Communication ?
Clarity
Timing Adequacy
Integrity
GROUP DYNAMICS 09-11 12
13. Why Communication is necessary?
L i s t e n e r ’s g e t s i d e a o r “ w h a t , h o w & w h e n ”
To i n c r e a s e t h e t r a n s p a r e n c y
Increase in Motivation for better performance
To i m p a r t k n o w l e d g e t o o t h e r s
To g e t e n t e r t a i n m e n t
Helps in Individual & Group Decision making
For better relationships
To e f f e c t i v e l y h a n d l e v a r i o u s r o l e s
GROUP DYNAMICS 09-11 13
14. Communication
System
Leader -
infrastructure
Builder
Communication
Planning
Leader - Strategist
Communication
Delivery
Leader
communicator
GROUP DYNAMICS 09-11 14