professional communication in nursing

1. PROFESSIONAL COMMUNICATION IN
NURSING

2. Communication in a clinical
setting plays an important role in
improving health status of the
patients. Depending on the way
one communicates can have
positive/negative impact on
client’s health either directly or
indirectly.

3. SCENARIO
The patient is 30 year old women who had a baby girl
yesterday. Patient had not slept very much during the
night, as she was nursing the baby and is now very
irritable. She is finding the breastfeeding quite a
challenging ,as she did not expect baby to nurse so often
.she is also not sure that she is doing a good job. The
baby is doing well and is able to latch on.
You are giving the handover report in patient’s room.

4. Offering false reassurance
Indicating to the client that
there is no cause for anxiety,
thereby devaluing the client's
feelings
Expressing unnecessary
approval or disapproval
Sanction or denouncing the
client's idea or behavior.
Changing subject
Changing the topic is as
similar to ignoring the client
or rejecting to answer.
NON THERAPEUTIC TECHNIQUES

5. Rejecting
Refusing to consider or
showing contempt for the
client's ideas or behavior
Probing
Persistent questioning of
the client; pushing for
answers to issues the
client does not wish to
discuss
Requesting an
explanation
Using why words which
client may not be able to
answer.

6. OTHERS:-
 Making stereotypical comments
Clichés & trite expressions are meaningless in a nurse-client relationship.
Using denial
Denying that a problem exists blocks discussion with the client & avoids
helping the client identify & explore areas of difficulty
Incomplete handover
Lack of eye contact

7. ACTIVE LISTENING
Maintaining eye contact,
giving attention, avoiding
interruption, conveying
evidence of listening
ASSERTIVENESS
Confidently and honestly
expressing our opinions
,thoughts and ideas.
CLARIFICATION
Appropriate questioning
techniques to clarify the
information.
THERAPEUTIC COMMUNICATION

8. Questioning
Open ended questions
Reflection
Most difficult
Elicit to enable important
information
Restating
Allows patient to explore
the views /problems

9. OTHER THERAPEUTIC TECHNIQUES
Silence
Summarizing
Focusing
Giving information
Humour
Self disclosure
Making observations
Good tone of voice

11. By:-
SANDEEP KAUR
GURPREET KAUR
TEJINDERJIT KAUR
JAGDEEP KAUR
RAMANDEEP KAUR
GAGANDEEP KAUR