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Recalls & Communicating Sensitive Issues – 2 CEU’s May 14, 2010
Partners ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object]
NHTSA’s Role ,[object Object],[object Object],[object Object]
CR Recall Basis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
About the Office of Defects Investigation (ODI) ,[object Object],[object Object],[object Object]
About the Office of Defects Investigation (ODI) ,[object Object],[object Object]
About the Office of Vehicle Safety Compliance (OVSC) ,[object Object],[object Object],[object Object],[object Object]
The TREAD Act ,[object Object],[object Object],[object Object]
The TREAD Act  ,[object Object],[object Object]
Early Warning Reporting: Provided by the manufacturer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Defects Assessment Division (DAD) Investigative process ,[object Object],[object Object],[object Object]
Ways to submit complaints to NHTSA ,[object Object],[object Object],[object Object],[object Object],[object Object]
Who is paying attention? ,[object Object]
Manufacturer or NHTSA ,[object Object],[object Object]
Office of Defect Investigation (ODI) Investigation Process ,[object Object],[object Object],[object Object],[object Object]
Fact or fiction? ,[object Object],[object Object],[object Object]
Correct answer is fiction ,[object Object]
Many recalls over time ,[object Object],[object Object]
Vehicle Owner Resource ,[object Object],[object Object],[object Object],[object Object]
Child Restraint Registration
Registration and Recall Compliance Rates ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Evaluation of Child Safety Seat Registration. NHTSA Publication DOT HS 809 518 (10/2002)
How Child Restraint Was Acquired Source: Evaluation of Child Safety Seat Registration. NHTSA Publication DOT HS 809 518 (10/2002)
Type of Store Where Seat Purchased
Who Consumers Spoke with About Registration When Acquiring Seat
Importance of Registering Child Safety Seats by Action taken with Registration Card
Registration Information provided by Retail Stores ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Evaluation of Child Safety Seat Registration. NHTSA Publication DOT HS 809 518 (10/2002)
Community Based Programs ,[object Object],[object Object],[object Object],[object Object],Source: Evaluation of Child Safety Seat Registration. NHTSA Publication DOT HS 809 518 (10/2002)
Reasons for Registering Seats ,[object Object],[object Object],[object Object],[object Object],Source: Evaluation of Child Safety Seat Registration. NHTSA Publication DOT HS 809 518 (10/2002)
Reasons for Not Registering Seats ,[object Object],[object Object],[object Object],[object Object],[object Object],Source: Evaluation of Child Safety Seat Registration. NHTSA Publication DOT HS 809 518 (10/2002)
The demographic groups with the lowest registration rates ,[object Object],[object Object],[object Object],Source: Evaluation of Child Safety Seat Registration. NHTSA Publication DOT HS 809 518 (10/2002)
Child Seat Recall Notification
Fact or Fiction ,[object Object],[object Object],[object Object]
Correct: Fiction ,[object Object],[object Object],[object Object],Source: National Standardized CPS Training Program Curriculum HS 366 R5/04, E-5
Example of Recall Error in instructions ,[object Object],[object Object],[object Object],[object Object]
Example of Recall Error in instructions ,[object Object],[object Object],[object Object]
Example of recall that is NOT crashworthy ,[object Object],[object Object],[object Object],NHTSA NO.: 98C014000 Source: Evenflo
How Registered Owners Found Out About a Recall Source: Evaluation of Child Safety Seat Registration. NHTSA Publication DOT HS 809 518 (10/2002)
Fact or Fiction ,[object Object],[object Object],[object Object]
Correct: Fiction ,[object Object],[object Object]
Child Seat Repair Example ,[object Object],[object Object],[object Object],NHTSA No.: 08C003000 Photo source: NHTSA
What Consumers Remembered ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Evaluation of Child Safety Seat Registration. NHTSA Publication DOT HS 809 518 (10/2002)
Retail Store Experience with Recall of Seats Still in Stock ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Evaluation of Child Safety Seat Registration. NHTSA Publication DOT HS 809 518 (10/2002)
Retail Stores-How Recall of Child Seat Was Resolved ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Evaluation of Child Safety Seat Registration. NHTSA Publication DOT HS 809 518 (10/2002)
Example of seat: No recall ,[object Object],[object Object],[object Object],2003 Cosco Summit High Back Booster PE06034 Photo source: NHTSA
Example of Recall: CR is crashworthy ,[object Object],[object Object],[object Object]
Costs and Benefits ,[object Object],[object Object],[object Object],[object Object],Source: Evaluation of Child Safety Seat Registration. NHTSA Publication DOT HS 809 518 (10/2002)
Register Now!
Register Child Restraints online www.safercar.gov
Two Options to Register:  NHTSA and Manufacturer
[object Object]
Online Registration ,[object Object],[object Object],[object Object]
Subscribe to email notification
Really Simple Syndication (RSS) Feed Option
RSS Feed Option Instructions
Manufacturer’s Provide Online Guidance Photo sources: Mfg. websites
Fact or Fiction ,[object Object],[object Object],[object Object]
Correct: Fiction ,[object Object]
Resources & Contacts ,[object Object],[object Object],[object Object],[object Object]
Role of the Technician Photo courtesy of Safe Kids Worldwide
Example of a Technician Report to ODI – No Recall ,[object Object],[object Object],[object Object],PE03045 Photo courtesy of Britax instruction Manual
Tech Resource: Example Britax Advocates Extranet Photos courtesy of Britax website
Child Restraint Recall Lists ,[object Object],[object Object],[object Object],[object Object],[object Object]
Research Question ,[object Object],[object Object],[object Object],[object Object]
Research Question ,[object Object],[object Object],[object Object],[object Object],[object Object]
The answer is C ,[object Object],[object Object],[object Object],[object Object],[object Object]
Follow up Question ,[object Object],[object Object],[object Object],[object Object],[object Object]
The correct answer is D ,[object Object],[object Object],[object Object],[object Object],[object Object]
Research Question ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Research Question ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The correct answer is A ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Follow up question ,[object Object],[object Object],[object Object],[object Object],[object Object]
The answer is D ,[object Object],[object Object],[object Object],[object Object],[object Object]
Provide Resources, Be a Resource ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Provide Resources, Be a Resource ,[object Object],[object Object],[object Object],[object Object]
Provide Resources, Be a Resource, ,[object Object],[object Object],[object Object],[object Object]
Rear facing vs. forward facing ,[object Object]

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Recalls

Notes de l'éditeur

  1. Federal Motor Vehicle Safety Standard No. 213 specifies requirements for child restraint systems used in motor vehicles
  2. • Before initiating an investigation, ODI carefully reviews the following to determine whether an alleged defect trend may exist. • Auto Safety Hotline • Vehicle Owner Questionnaires • Correspondence • Technical Service Bulletins • Dealer Communications • Other available data to determine whether an alleged defect trend may exist
  3. While there are certain areas within the TREAD Act that need improvement, NHTSA has worked hard to ensure that new rules are issued in a timely manner. Major crash avoidance and consumer information rules:  Early warning information system to alert consumers on defects: F Tire pressure monitoring system to alert consumers of under-inflated tires: F Consumer reimbursement for defective vehicles or parts that are later recalled: D Rollover propensity consumer information program: C-  ( Note: Companion rule on vehicle handling as yet un-issued) New tire safety standards: D NHTSA Average for implementation of these Major Safety rules from TREAD:D Timeliness of issuance of rules: A-
  4. Preliminary Evaluation (PE) • Initial phase of a NHTSA investigation • Most PEs are resolved within four months • Options: • May be upgraded to EA • Recall initiated • Investigation closed Engineering Analysis (EA) • Undertaken if data from a PE indicate further examination of a potential safety defect is warranted • Most EAs are resolved within one year • Second and final phase of a NHTSA investigation • Safety recall may be initiated or investigation closed Recall Query (RQ) • NHTSA monitors recalls to ensure that the scope, completion rate, and remedy are adequate • May be expanded or an adjustment in existing remedies is required Defect or Recall Petition (DP or RP) • NHTSA may be petitioned to investigate an alleged safety defect or whether a manufacturer has successfully carried out the requirements of a recall
  5. Labeling on the child restraint itself must include both an address and phone number for the manufacturer • Manufacturers are required to maintain these registration records for a minimum of six years from the date of manufacture of the seat • Child restraints built into vehicles at the factory are exempt from these registration requirements.
  6. 11% of these (in both time periods) were reported as campaigned units (those restraints that were reported remedied, removed from sale to the public, or removed from use by the public.)
  7. During this time manufacturers are required to provide recall kits or a remedy to the consumer. After the 18 month period, there is no legal obligation to provide a kit or remedy although many do.