2. About Us
About the company
• 9 Years Old company, promoted by serial technopreneurs.
• 200 plus expert resources with Offices in Mumbai. Gurgaon &
California.
• Worked with leading e-retail & e-commerce businesses in the past 9
years.
• Offering Technology, Consulting, Development, Services. Now
offering End to end managed E-com services
• Have brought 20+ large scale online retail properties to life. Have
operated online retail technology practice, where we consult, Manage,
Develop, Support complex & disparate B2B, B2C, SaaS, GC / DC
redemption systems etc.
• 360° e-Retail Expertise.
• Virtual Commerce Focus.
8. ADDITIONAL SERVICES WE CAN OFFER:
• Providing a Toll free number for the Company and forwarding those calls to us.
Our Customer Service Team will ensure that people who call want to talk to a
live person, not a fake "recorded robot. We shall explain how the after sales
service will be provide by the Company.
• Reliability is one of the keys to any good relationship, and good customer
service is no exception. If we (commit) say, “Your (name the order) will be
delivered on Tuesday”, OctaShop Logistics Team will well ensure it is delivered
on Tuesday. Otherwise, don't pay for it, take it free.
• OctaShop Customer Service team will always let customer talk first. Show him
that you are listening by making the appropriate responses, such as suggesting
how to solve the problem.
• No one likes hearing complaints, and many of us have developed a reflex shrug,
saying, "You can't please all the people all the time". Maybe not, but if you give
the complaint your attention, you may be able to please this one person this one
time - and help businesses to reap the benefits of good customer service.
• OctaShop Customer Service team requires an email address on the Company
Login. We will be sending mails to the buyers so that future communication can
be done via emails. Imagine the advantage customer speak to a Toll Free and the
order for a GKK or simply the details of a complaint is mailed back. It will
assure confidence and will generate word of mouth.
9. • OctaShop Customer Service team can create the Company Facebook Wall
wherein we shall add these buyers, and give the admin access to the the
Company Management team.
• OctaShop Customer Service team will call, not a fake "recorded robot will speak
and update status of the order at every check point. In case the parcel needs to
be parked at the destination courier agency office arrangements will be made.
Our motive - be helpful - even if there's no immediate profit in it.
• Regular training of our customer service staff will be always done also if training
can be conducted by the the Company Team will be highly appreciated. Maybe
get an opportunity to interact with the warehousing people of the Company if
required.
• Managing effective relationships with courier agencies has become increasingly
important in the era of constrained resources and global competition. Even if
service structures and tools are in place today, they’ll likely need to be different
tomorrow. Instead, Our managers want relationship with the Company Team to
be long-term. And so, strategic decisions regarding the courier agencies will be
taken whenever required, so that outstanding service continues to work its magic
on customer loyalty.
ADDITIONAL SERVICES WE CAN OFFER:
10. • Provide supplemental information at the end of the report if it will help. Our weekly report
would be long enough to accomplish its purpose. OctaShop Managers will anticipate
questions and objections and provide proactive responses. t The report would flow easily
from point-to-point. Lead the reader through a logical progression of the topic from
beginning to end. First point would naturally flow into the second and so on. The weekly
report would be visually appealing to the readers. Just by scanning it the the Company
Management Team will get a sense of what we’re saying in headers and sub-headers.
• Practical & Personal experiences are invaluable and if it is gained by visiting warehouses,
meeting the service quality team would enhance and improve our learning, understanding and
knowledge. Since activities in the field are never limited to one discipline or aspect, they
will always broaden awareness and emphasize connections between ideas and practical
realities. Field studies and on field activities could give OctaShop Customer Service team a
chance to interact with the the Company team and maybe both can share their experience
with each other. For us sharing what customers feel and listening to the experiences of
online buyers, could turnout to be a brainstorming session altogether. Besides, for
OctaShop Customer Service team personally experiencing the environment, interacting with
the warehousing team personally, engaging in the activities at the factory site, working with
the quality processes team of the Company will be first hand learning.
ADDITIONAL SERVICES WE CAN OFFER:
