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As the dependency on technology increased, many B2B subscription-based software providers made their products more accessible. By offering key features for free and reducing the cost of premium ones, they’ve helped users save much-needed budget in the short term. And by expanding the opportunity for consumers to experience their solutions, tech providers become integral to their customers’ daily lives. This improves adoption, retention, and revenue in the long term. Google, Microsoft, LogMeIn, Zoom, and Cisco Webex all began offering extended free trials to global companies to facilitate remote working.
Emerging technology in international marketing
Emerging technology in international marketing
ajitjoshiin
The easiest way to grow your customers is not to lose them The average business loses around 20 percent of its customers annually simply by failing to attend to customer relationships. In some industries this leakage is as high as 80 percent. The cost, in either case, is staggering, but few businesses truly understand the implications. Imagine two businesses, one that retains 90 percent of its customers, the other retaining 80 percent. If both add new customers at the rate of 20 percent per year, the first will have a 10 percent net growth in customers per year, while the other will have none. Over seven years, the first firm will virtually double, while the second will have no real growth. Everything else being equal, that 10-percent advantage in customer retention will result in a doubling of customers every seven years without doing anything else. The consequences of customer retention also compound over time, and in sometimes unexpected ways. Even a tiny change in customer retention can cascade through a business system and multiply over time. The resulting effect on long-term profit and growth shouldn’t be underestimated. Marketing Wizdom can introduce you to a number of simple customer retention strategies that will cost you little or nothing to implement. Behind each technique listed here there is an in-depth step-by-step process that will increase your customer retention significantly once implemented, and will have a massive impact on your business.
10. Customer Retention Strategies
10. Customer Retention Strategies
ajitjoshiin
This presentation focuses on the relationship marketing best practices. Emphasis is on knowledge and understanding for the following: 1. Customer 2. Customer service 3. Customer relationship management (CRM) 4. Customer lifetime value (CLV) 5. Successful customer relationship strategies 6. Customer relationship model
Customer relationship
Customer relationship
mskriz
improving the customer relationship is the key to increase the sale and goodwill of the company. the basic terms with included in this is customer loyality, customer retention, customer communication and customer satisfaction.
Customer Relationship
Customer Relationship
Reenu Lekhi
Shobhit Trivedi Bundelkhand University jhansi, customer relationship management
Customer relationship management2
Customer relationship management2
Vivek Pandey
3
How can companys attract and retain the right customers and cultivate strong ...
How can companys attract and retain the right customers and cultivate strong ...
Sameer Mathur
The act of gathering information about your own organization is not without political and ethical considerations. When a person from one part of the organization seeks data about another–or about the enterprise as a whole–it can have implications for the well-being and security of people’s circumstances. Think of a salesperson who is having their volume studied by an HR analyst or an accountant being questioned about how quickly their division processes invoices—inquiry into organizational phenomena can be a charged event.
7. information technology and collecting customer data crm
7. information technology and collecting customer data crm
ajitjoshiin
How can companies attract and retain the right customer and cultivate strong relationships
How can companies attract and retain the right customer and cultivate strong ...
How can companies attract and retain the right customer and cultivate strong ...
Sameer Mathur
Recommandé
As the dependency on technology increased, many B2B subscription-based software providers made their products more accessible. By offering key features for free and reducing the cost of premium ones, they’ve helped users save much-needed budget in the short term. And by expanding the opportunity for consumers to experience their solutions, tech providers become integral to their customers’ daily lives. This improves adoption, retention, and revenue in the long term. Google, Microsoft, LogMeIn, Zoom, and Cisco Webex all began offering extended free trials to global companies to facilitate remote working.
Emerging technology in international marketing
Emerging technology in international marketing
ajitjoshiin
The easiest way to grow your customers is not to lose them The average business loses around 20 percent of its customers annually simply by failing to attend to customer relationships. In some industries this leakage is as high as 80 percent. The cost, in either case, is staggering, but few businesses truly understand the implications. Imagine two businesses, one that retains 90 percent of its customers, the other retaining 80 percent. If both add new customers at the rate of 20 percent per year, the first will have a 10 percent net growth in customers per year, while the other will have none. Over seven years, the first firm will virtually double, while the second will have no real growth. Everything else being equal, that 10-percent advantage in customer retention will result in a doubling of customers every seven years without doing anything else. The consequences of customer retention also compound over time, and in sometimes unexpected ways. Even a tiny change in customer retention can cascade through a business system and multiply over time. The resulting effect on long-term profit and growth shouldn’t be underestimated. Marketing Wizdom can introduce you to a number of simple customer retention strategies that will cost you little or nothing to implement. Behind each technique listed here there is an in-depth step-by-step process that will increase your customer retention significantly once implemented, and will have a massive impact on your business.
10. Customer Retention Strategies
10. Customer Retention Strategies
ajitjoshiin
This presentation focuses on the relationship marketing best practices. Emphasis is on knowledge and understanding for the following: 1. Customer 2. Customer service 3. Customer relationship management (CRM) 4. Customer lifetime value (CLV) 5. Successful customer relationship strategies 6. Customer relationship model
Customer relationship
Customer relationship
mskriz
improving the customer relationship is the key to increase the sale and goodwill of the company. the basic terms with included in this is customer loyality, customer retention, customer communication and customer satisfaction.
Customer Relationship
Customer Relationship
Reenu Lekhi
Shobhit Trivedi Bundelkhand University jhansi, customer relationship management
Customer relationship management2
Customer relationship management2
Vivek Pandey
3
How can companys attract and retain the right customers and cultivate strong ...
How can companys attract and retain the right customers and cultivate strong ...
Sameer Mathur
The act of gathering information about your own organization is not without political and ethical considerations. When a person from one part of the organization seeks data about another–or about the enterprise as a whole–it can have implications for the well-being and security of people’s circumstances. Think of a salesperson who is having their volume studied by an HR analyst or an accountant being questioned about how quickly their division processes invoices—inquiry into organizational phenomena can be a charged event.
7. information technology and collecting customer data crm
7. information technology and collecting customer data crm
ajitjoshiin
How can companies attract and retain the right customer and cultivate strong relationships
How can companies attract and retain the right customer and cultivate strong ...
How can companies attract and retain the right customer and cultivate strong ...
Sameer Mathur
Operational CRM generally refers to services that allow an organization to take care of their customers. It provides support for various business processes, which can include sales, marketing and service. Contact and call centers, data aggregation systems and web sites are a few examples of operational CRM. If your company has a high customer turnover, or perhaps high service costs, Operational CRM Solutions is a tool that can help you solve your problems. The high tech expertise of CRM gives you access to information about your customer as well as giving you a clear view of your customers needs. t is a systematic approach to analyze customer data and interactions to improve various business processes in Sales, Marketing and Service. The main purpose of Analytical CRM is to gather customer information from various channels and gain knowledge about customers’ behaviors and buying pattern as much as possible. It helps an organization to develop new marketing strategy, campaign management, customer acquisition and retention.
Operational and Analytical CRM
Operational and Analytical CRM
TechXpla
Building customer relationship
Building Customer Relationship
Building Customer Relationship
Mrirfan
CUSTOMER RELATIONSHIP MANGEMENT
Customer relationship management
Customer relationship management
bhupinder kaur
What are the 3 key functions of a CRM? 1. Sales Force Automation 2. Marketing Automation 3. Customer Service Automation How will CRM functionalities benefit your business?
3 Key Functions of a CRM
3 Key Functions of a CRM
Rolustech - Dynamic IT Solutions
The slides explain the concept , importance and benefits of CRM.
What is customer relationship management?
What is customer relationship management?
OnDem
You don't need a big marketing budget to quickly attract new customers. That's according to Dan Laufer, CEO of the rental review website RentLingo, and he would know. He has seen his company grow from 100,000 unique visitors in 2013 to 150,000 a month by the end of 2014, using promotional methods that were low-cost or free. The site generated 85,000 apartment inquiries last year, up from 5,000 in 2013. How can your company create that kind of rapid growth without a big marketing investment? Here are Laufer's tips:
11 customer aquisition,winback strategy
11 customer aquisition,winback strategy
ajitjoshiin
Cultivating customer relationships
How can companies attract and retain the right customers and cultivate strong...
How can companies attract and retain the right customers and cultivate strong...
Sameer Mathur
hmftj
What is operational crm
What is operational crm
LGS, GBHS&IC, University Of South-Asia, TARA-Technologies
customer relatinship management
customer relatinship management
mayurrathod86
Crm 27 Aug08[1]
Crm 27 Aug08[1]
dimplenift
crm basic
crm, customer realtionship
crm, customer realtionship
Urmil Gohil
D & p marketing tomar
D & p marketing tomar
lokendra singh tomar INDIA
This is a summary of question 3 of 4th chapter , creating customer value and relationships. This was done as a part of internship with prof. Sameer Mathur, Marketing professor, IIM lucknow
How can companies attract and retain the right customers and cultivate strong...
How can companies attract and retain the right customers and cultivate strong...
Sameer Mathur
To create customer relationships, and keep them strong, you must do all you can to engage customers.As a key to any good relationship, communication is an essential way to build customer relationships. Promoting your business and listening to your customers are equally important. Rather than just telling customers about your business, have conversations with them. Find out what your customers need, then show them that you have a solution to their problem. If you have employees, teach them how to effectively communicate with customers. Instead of waiting for customer service to become a problem, foster communication skills with customers while onboarding new employees. Maintain an employee policy, requiring timely follow-up, to make sure the customer’s needs are met. Make sure your staff returns voicemail messages and emails promptly.
Building customer relationships crm2
Building customer relationships crm2
ajitjoshiin
Consumer Relationship Management
Consumer Relationship Management
Consumer Relationship Management
yogeshTorawane
Marketing managers must calculate customer lifetime values of their customer base to understand their profit implications. They must also determine ways to increase the value of the customer base.
How can companies attract and retain the right customers and cultivate strong...
How can companies attract and retain the right customers and cultivate strong...
Sameer Mathur
Based on the chapters from A South Asian Perspective by Philip Kotler Learn how companies attract and retain their customers. Learn how companies personalize the market, how they empower the customer and how the customer reviews affect the companies growth, how companies reduce defection rates, the retention dynamics
How can companies attract and retain the right customers and cultivate strong...
How can companies attract and retain the right customers and cultivate strong...
Sameer Mathur
Customer Relationship Management Kristin Anderson Carol Kerr McGraw-Hill New York Chicago San Francisco Lisbon Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto
Customer relationship management
Customer relationship management
Saad Hossain Tapu
Strategy to retain customer and to enhance the usage of digital media for purchasing medicines.
Customer retention strategy
Customer retention strategy
Damyanti Waghela
Presentation how consumer intelligence can help in building improving consumer experience while bulding and delivering consumer services products.
Learn about consumer intelligence to enhance consumer experience
Learn about consumer intelligence to enhance consumer experience
Jaiveer Singh
Customer Relationship Management unit 3 crm structures Anna university BA 7015 Academic year 2016-2017
Customer Relationship Management unit 3 crm structures
Customer Relationship Management unit 3 crm structures
Ganesha Pandian
Session 1 2 Cost Of Acquiring Customers
Session 1 2 Cost Of Acquiring Customers
Praveen Vodnala
Contenu connexe
Tendances
Operational CRM generally refers to services that allow an organization to take care of their customers. It provides support for various business processes, which can include sales, marketing and service. Contact and call centers, data aggregation systems and web sites are a few examples of operational CRM. If your company has a high customer turnover, or perhaps high service costs, Operational CRM Solutions is a tool that can help you solve your problems. The high tech expertise of CRM gives you access to information about your customer as well as giving you a clear view of your customers needs. t is a systematic approach to analyze customer data and interactions to improve various business processes in Sales, Marketing and Service. The main purpose of Analytical CRM is to gather customer information from various channels and gain knowledge about customers’ behaviors and buying pattern as much as possible. It helps an organization to develop new marketing strategy, campaign management, customer acquisition and retention.
Operational and Analytical CRM
Operational and Analytical CRM
TechXpla
Building customer relationship
Building Customer Relationship
Building Customer Relationship
Mrirfan
CUSTOMER RELATIONSHIP MANGEMENT
Customer relationship management
Customer relationship management
bhupinder kaur
What are the 3 key functions of a CRM? 1. Sales Force Automation 2. Marketing Automation 3. Customer Service Automation How will CRM functionalities benefit your business?
3 Key Functions of a CRM
3 Key Functions of a CRM
Rolustech - Dynamic IT Solutions
The slides explain the concept , importance and benefits of CRM.
What is customer relationship management?
What is customer relationship management?
OnDem
You don't need a big marketing budget to quickly attract new customers. That's according to Dan Laufer, CEO of the rental review website RentLingo, and he would know. He has seen his company grow from 100,000 unique visitors in 2013 to 150,000 a month by the end of 2014, using promotional methods that were low-cost or free. The site generated 85,000 apartment inquiries last year, up from 5,000 in 2013. How can your company create that kind of rapid growth without a big marketing investment? Here are Laufer's tips:
11 customer aquisition,winback strategy
11 customer aquisition,winback strategy
ajitjoshiin
Cultivating customer relationships
How can companies attract and retain the right customers and cultivate strong...
How can companies attract and retain the right customers and cultivate strong...
Sameer Mathur
hmftj
What is operational crm
What is operational crm
LGS, GBHS&IC, University Of South-Asia, TARA-Technologies
customer relatinship management
customer relatinship management
mayurrathod86
Crm 27 Aug08[1]
Crm 27 Aug08[1]
dimplenift
crm basic
crm, customer realtionship
crm, customer realtionship
Urmil Gohil
D & p marketing tomar
D & p marketing tomar
lokendra singh tomar INDIA
This is a summary of question 3 of 4th chapter , creating customer value and relationships. This was done as a part of internship with prof. Sameer Mathur, Marketing professor, IIM lucknow
How can companies attract and retain the right customers and cultivate strong...
How can companies attract and retain the right customers and cultivate strong...
Sameer Mathur
To create customer relationships, and keep them strong, you must do all you can to engage customers.As a key to any good relationship, communication is an essential way to build customer relationships. Promoting your business and listening to your customers are equally important. Rather than just telling customers about your business, have conversations with them. Find out what your customers need, then show them that you have a solution to their problem. If you have employees, teach them how to effectively communicate with customers. Instead of waiting for customer service to become a problem, foster communication skills with customers while onboarding new employees. Maintain an employee policy, requiring timely follow-up, to make sure the customer’s needs are met. Make sure your staff returns voicemail messages and emails promptly.
Building customer relationships crm2
Building customer relationships crm2
ajitjoshiin
Consumer Relationship Management
Consumer Relationship Management
Consumer Relationship Management
yogeshTorawane
Marketing managers must calculate customer lifetime values of their customer base to understand their profit implications. They must also determine ways to increase the value of the customer base.
How can companies attract and retain the right customers and cultivate strong...
How can companies attract and retain the right customers and cultivate strong...
Sameer Mathur
Based on the chapters from A South Asian Perspective by Philip Kotler Learn how companies attract and retain their customers. Learn how companies personalize the market, how they empower the customer and how the customer reviews affect the companies growth, how companies reduce defection rates, the retention dynamics
How can companies attract and retain the right customers and cultivate strong...
How can companies attract and retain the right customers and cultivate strong...
Sameer Mathur
Customer Relationship Management Kristin Anderson Carol Kerr McGraw-Hill New York Chicago San Francisco Lisbon Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto
Customer relationship management
Customer relationship management
Saad Hossain Tapu
Strategy to retain customer and to enhance the usage of digital media for purchasing medicines.
Customer retention strategy
Customer retention strategy
Damyanti Waghela
Tendances
(19)
Operational and Analytical CRM
Operational and Analytical CRM
Building Customer Relationship
Building Customer Relationship
Customer relationship management
Customer relationship management
3 Key Functions of a CRM
3 Key Functions of a CRM
What is customer relationship management?
What is customer relationship management?
11 customer aquisition,winback strategy
11 customer aquisition,winback strategy
How can companies attract and retain the right customers and cultivate strong...
How can companies attract and retain the right customers and cultivate strong...
What is operational crm
What is operational crm
customer relatinship management
customer relatinship management
Crm 27 Aug08[1]
Crm 27 Aug08[1]
crm, customer realtionship
crm, customer realtionship
D & p marketing tomar
D & p marketing tomar
How can companies attract and retain the right customers and cultivate strong...
How can companies attract and retain the right customers and cultivate strong...
Building customer relationships crm2
Building customer relationships crm2
Consumer Relationship Management
Consumer Relationship Management
How can companies attract and retain the right customers and cultivate strong...
How can companies attract and retain the right customers and cultivate strong...
How can companies attract and retain the right customers and cultivate strong...
How can companies attract and retain the right customers and cultivate strong...
Customer relationship management
Customer relationship management
Customer retention strategy
Customer retention strategy
Similaire à Crm
Presentation how consumer intelligence can help in building improving consumer experience while bulding and delivering consumer services products.
Learn about consumer intelligence to enhance consumer experience
Learn about consumer intelligence to enhance consumer experience
Jaiveer Singh
Customer Relationship Management unit 3 crm structures Anna university BA 7015 Academic year 2016-2017
Customer Relationship Management unit 3 crm structures
Customer Relationship Management unit 3 crm structures
Ganesha Pandian
Session 1 2 Cost Of Acquiring Customers
Session 1 2 Cost Of Acquiring Customers
Praveen Vodnala
It is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
Customer relationship management
Customer relationship management
NIKHILESHMODGIL
Customer relationship management, Marketing elective, 5th Semester
Customer Relationship Management
Customer Relationship Management
ravalhimani
The slides are created for 'Management Information System' subject of SEIT under University of Pune, INDIA. Subject Teacher: Mr. Tushar B Kute, Sandip Institute of Technology and Research Centre, Nashik.
MIS 13 Customer Relationship Management
MIS 13 Customer Relationship Management
Tushar B Kute
Its useful for marketing and management student
CUSTOMER RELATIONSHIP MANAGEMENT(CRM)
CUSTOMER RELATIONSHIP MANAGEMENT(CRM)
SADANAND MAURYA
CRM, subject notes as per the syllabus of Osmania university, this notes are very useful for the students pursuing any subject of customer relationship management courses, this can also be used by practitioners in the file of service sector
Customer Relationship Management
Customer Relationship Management
Syed Valiullah Bakhtiyari
new trends in marketing
Chapter 5 IEng5180.ppt
Chapter 5 IEng5180.ppt
SeifeEbeyedengel
Customer Relationship Management
Customer Relationship Management
Customer Relationship Management
Mishaalhk
3e779 Module I
3e779 Module I
GOEL'S WORLD
Customer relationship management .
Customer relationship management
Customer relationship management
Mohit Yadav
to know what is CRM
Customer Relationship Management
Customer Relationship Management
Harry Suryahadi
Case study of ASUS's digitizing customer care solution.
ASUS Case Study_Digitizing Customer Services
ASUS Case Study_Digitizing Customer Services
Lynn Chen
Conclusion and Critic On Holistic Marketing
Assingment on Holitic Marketing
Assingment on Holitic Marketing
Rabia Naushad
crm
CRM
CRM
ZeeshanMuhammadAslam1
service marketing
Service marketing5
Service marketing5
Swarit Yadav
Mnm 13 Teams __ Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do. 14 Stress ___ Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our stressful situations. 15 Marriage ____ The secret of long and happy marriages is sincerity in your feelings. If your marriage was not built on this basis of intimacy from the very beginning, it will begin to crack over the years. Even small problems become unsolvable. You have to be emotionally open at the beginning of the road. 16 Leadership ______ Leadership does not mean dominance. Leading your colleagues to a common goal and making them believe in the reality of this purpose. Successful leaders are those who can keep their team’s motivation alive for many years. You have to make them desire the work to be done. 17. Emotions Are All Normal ___ Anger, hatred, love, happiness… You can understand when and under what circumstances these feelings will emerge by following yourself. You may have these feelings depending on how you interpret the events you encounter. The important thing is to be able to react independently of your feelings. You may find yourself making promises that you cannot keep because you are happy, or you may resort to violence when you are angry. 18/ Being able to Express Your Emotions ____ Not everyone’s level of empathy can be very good. You may be in a difficult situation immediately. You may feel bad, but people may not understand it. In these situations, you may need to express your feelings a little more directly. 19/You Are Not Your Emotions ______ Keep doing what you need to do, no matter how you feel. Success is achieved by people who cannot give up no matter what their feelings and thoughts are. Don’t let your feelings affect your actions. 20/ Timing __ As soon as you feel a different emotion, try to think before you act. Because emotional intelligence moves faster than rational intelligence, it can make you act irrationally and make you say any unnecessary words. Thanks for reading ~ 𝗧𝗼𝗻𝗴𝘀𝗮 𝗚𝘂𝘆 Book:- https://amzn.to/3XsVTz2.
crm-150627053548-lva1-app6892.pdf
crm-150627053548-lva1-app6892.pdf
etebarkhmichale
As per UPTU syllabus
Crm
Crm
Hitesh Srivastava
Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. When people talk about CRM, they are usually referring to a CRM system, a tool that helps with contact management, sales management, productivity, and more. A CRM solution helps you focus on your organization’s relationships with individual people — including customers, service users, colleagues, or suppliers — throughout your lifecycle with them, including finding new customers, winning their business, and providing support and additional services throughout the relationship.
CRM , Tourism Marketing
CRM , Tourism Marketing
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Similaire à Crm
(20)
Learn about consumer intelligence to enhance consumer experience
Learn about consumer intelligence to enhance consumer experience
Customer Relationship Management unit 3 crm structures
Customer Relationship Management unit 3 crm structures
Session 1 2 Cost Of Acquiring Customers
Session 1 2 Cost Of Acquiring Customers
Customer relationship management
Customer relationship management
Customer Relationship Management
Customer Relationship Management
MIS 13 Customer Relationship Management
MIS 13 Customer Relationship Management
CUSTOMER RELATIONSHIP MANAGEMENT(CRM)
CUSTOMER RELATIONSHIP MANAGEMENT(CRM)
Customer Relationship Management
Customer Relationship Management
Chapter 5 IEng5180.ppt
Chapter 5 IEng5180.ppt
Customer Relationship Management
Customer Relationship Management
3e779 Module I
3e779 Module I
Customer relationship management
Customer relationship management
Customer Relationship Management
Customer Relationship Management
ASUS Case Study_Digitizing Customer Services
ASUS Case Study_Digitizing Customer Services
Assingment on Holitic Marketing
Assingment on Holitic Marketing
CRM
CRM
Service marketing5
Service marketing5
crm-150627053548-lva1-app6892.pdf
crm-150627053548-lva1-app6892.pdf
Crm
Crm
CRM , Tourism Marketing
CRM , Tourism Marketing
Crm
1.
CUSTOMER RELATIONSHIP MANAGEMENT
( CRM) Presentation by GOBIND AHOOJA E.MBA (2 nd Semester) ILMS, GURGAON
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Thank You.
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