Investment in The Coconut Industry by Nancy Cheruiyot
Mobile Marketing Association Keynote Speech - Scott A. Jones
1. Scott A. Jones
Founder, ChaCha
MOBILE SEARCH:
From Unpredictable Results to
Definitive Answers
2. Q: who is scott jones,
and what does he
know about mobile
search?
3. Scott A. Jones – ChaCha Founder, Chairman & CEO
Co-Founder, Chairman, CTO
• Creator of #1 voicemail technology used by over
a billion people worldwide
• Sold to Comverse for $843 million
Co-Founder, Chairman, CEO
• Creator of world’s largest music database
accessed over 100 billion times annually
• Sold to Sony for $260 million
Founder, Chairman, CEO
• Definitive source of real-time “Answers”
• Answered nearly a billion questions so far
3
4. “Answers” is the New Search
#1 in Real-Time Mobile Answers With Over 23 Million
Monthly Uniques
4
7. Desktop versus Mobile: Different Animals
Solitary Social
Fixed location On the go
3+ hours 3 minutes
Sift through results Top 3 results or less
Frequently click around Almost never click through
Often Research Oriented Timely, contextual, personal topics
8. Desktop Experience Does NOT Transfer to Mobile
How Do Over
40,000 Results
Look on a
Mobile Phone?
8
9. Answers vs. Results - Which Would YOU prefer?
Answers Results
How Many Licks
Does it Take to Engineering students
get to the center from Purdue
University reported
of a Tootsie Pop? that their licking
machine, modeled
after a human tongue,
took 364 licks.
or
Source: Tootsie.com
9
10. Mobile Search Users Are Impatient
80% report frustration with
mobile web due to speed, too
many clicks, and too much
irrelevant content. 15 +
-Qualcomm - 2010 mins 80% Shorter
Search Session
&
80% Lower CTR
<3
mins
10 Large Scale Study of European Mobile Search Behavior – 2008 – Church et. Al.
11. A Recent ChaCha Experiment…
“I don’t want to choose
from multiple answers,
JUST ANSWER MY QUESTION!”
“Give me one
straight forward
answer!”
“I want a direct, personalized
answer for every question.”
11
12. Q: how do users search
on mobile now, and
what’s next?
13. 25% of Mobile Subscribers in US Have Smartphones Today
• Only 6% of users consume 60%
over 50% of mobile data
• 25% of smartphone users
don’t have data plans! 40%
Nielsen MarketSight – Q2 2010
13
14. Smartphone Users are More Likely to Text
“What started once as a 'teenager
thing' has now reached the total
population…
“Messaging is the broadest
reaching communication Smart Feature
platform on the planet.”
Phones Phones
~ Tomi Ahonen
Source: Mobile Media Marketplace Q2
14 Nielsen MarketSight – Q2 2010
15. Mobile is 3% of Traditional Search Engine Traffic
Mobile
97% 3%
15 Source: StatCounter, November 2010
16. Where Can Users Discover Content on Mobile??
Mobile
Messaging
98%
31%
Mobile Web
22%
Apps
17%
LBS
16 Nielsen MarketSight – Q2 2010
17. Q: how do mobile
marketers make an
impact with search?
18. Mobile Marketing: Still Very Early
17%
10%
4%
Smaato, mobileSQUARED & Lightspeed Research, Nov 2010
19. Are Advertising Dollars Being Spent Wisely?
30% of
Average Weekly Hours Spent vs. % of Ad $$’s
Ad $$ Mobile is Lagging =
GIANT Opportunity
15% of
Ad $$
6.3% of 6.3% of
Ad $$ 5.7% of Ad $$
1.7% of Ad $$
Ad $$
19 MMA – View From Madison Avenue – June 2010 & Microsoft Mobile Consumer Study – Nov 2009
20. Mobile Users Express Immediate Intent
• Mobile search drives split-second purchase decisions
• For mobile marketers, context is the key
Transactional 60% 9%
Navigational 30% 10%
Informational 10% 89%
20
21. Mobile Ad Spending Not Aligned With Reach and Effectiveness
Reach
Engagement
21 mobileSQUARED October 2010
22. Mobile Ad Spending Doesn’t Line Up With Audience Yet
Messaging Ads
Banner Ads
Games/Music/
Video/TV Ads
Mobile Ad
App Ads
Spending 2010
Search Ads
22 mobileSQUARED October 2010
23. An Integrated Approach to Mobile Marketing is Key
• Personalize the User Experience with Context
• Make sure you’re represented across all mobile media
25. ChaCha Reaches 23+ Million Unique Users Per Month
SMS and MMS messaging
1.5+ million personal interactions per day on mobile.
is everywhere, with mobile as the core.
Apps & Mobile Web Voice Online chacha.com Social Networks
26. SMS Search is Not as Sexy but Very Effective
• Simple, engaging, and
PROVEN
• Highly interruptive Just how big is SMS today?
Over 70% of ALL mobile
• Attention-grabbing: Users subscribers in America use
SMS on a regular basis.
open virtually all SMS SMS is now the farthest
reaching communication
medium on the planet!
messages within seconds
-2010 Tomi Ahonen
Almanac
• Highly creative copy makes
all the difference
26
27. Users Want a Little Extra – THEY Tell us What’s Next…
“u should make picture
messaging with ur answers!”
“Add pics with
ChaCha.”
“I’d like video with ChaCha
sports alerts.”
27
28. Provide Rich Contextual Content Using Video & Images
• Integrate rich content into SMS search
while still reaching 90+% of the market!
• Leverage existing video, logos and
coupon content through MMS
Brought to you by ChaCha
Text any Q to 242-242!
28
29. Mobile Users Want to be Entertained
The number of
entertainment related questions
ChaCha users asked in the past
year!
ChaCha has answered
325 million questions!!
30. Mobile Entertainment Marketing is Wildly Successful
Twilight Eclipse & Movie Theater
Best location-based Mobi Award
23% increased turnout at theater
$1 made for every dollar spent
Paramount, Transformers
27% point increase in unaided awareness
The CW TV Network
2.89% response rate, top-performing ads
New Song Pictures, To Save a Life
2.95% overall response rate
30
31. Lessons We’ve Learned in Search and Mobile Marketing…
• Users express intent like never before
• Mobile search is about answers that impact decisions
• SMS drives audiences to act on impulse
• Mobile allows for engaging “conversation”
• Short bites are best
• Cross-promotion from mobile to/from Web is hard
• Mobile is a GREAT add-on for other campaigns
31
32. Uniquely Engage With Millions of Mobile Users.
900+ Million 3+ Million
Questions ChaCha’s answered Answers provided to users per day.
23+ Million #1 in SMS
Average monthly unique users of ChaCha.
Search
Per Nielsen, 2009 & 2010
Some ChaCha Clients
THANK YOU!
Notes de l'éditeur
SAC – 11/14: Fixed this chart to be less noisy – put the one bullet we discussed as the title in a text box so you can change – also removed the bullets: #1 SMS search provider per Nielsen – also offering MMS & mobile appWe answer 3+ million questions every day on mobile and onlineOn pace to answer billionth question in next few weeks
SAC: Updated this screenshot to get rid of white space, and read all the content closely to make sure there is nothing questionable or grammatically incorrect
Source: A Large Scale Study of European Mobile Search Behaviour - 2008 - Church, et. Al., ACM, 2008 - 10th International Conference on Human Computer Action with Mobile Devices and Services Analyzed 6 million mobile searches – found 88% of searches were unsuccessful, or did not result in user clicking any results. Traditional desktop web CTR on search results is 56% vs. mobile 12% (80% lower)Intent behind search query on mobile vs. desktop Desktop MobileTransactional 9% 60%Navigational 10% 30%Informational 89% 10%
SAC: Made sure ChaCha answer in results matches phone answer on next slide
SAC: Couldn’t find person with stopwatch & mobile phone; thought this lady might get point across – changed icons to real peopleSource: A Large Scale Study of European Mobile Search Behaviour - 2008 - Church, et. Al., ACM, 2008 - 10th International Conference on Human Computer Action with Mobile Devices and Services Analyzed 6 million mobile searches – found 88% of searches were unsuccessful, or did not result in user clicking any results. Traditional desktop web CTR on search results is 56% vs. mobile 12% (80% lower)
SAC: Quick stats – over 16,000 users responded to question about whether or not they liked getting 3 answers back from ChaCha, and 38% of respondents hated getting 3 answer results (17% ‘okay’; 17% ‘like’; 20% ‘love’; 8% ‘don’t rememember’)
SAC: fixed orange line“Despite last two year’s headlines, there is no acceleration in adoption yet.”Current trajectory is showing smartphone adoption rate of about 2% per quarter – this will have to ramp up significantly to hit Nielsen’s 60% projectionSAC: Just saw Nielsen blog post from this past week showing that Smartphone adoption hit 28% @ end of Q3-2010, an up-tick of 3% - the post boasted how this outpaced previous quarters
SAC: made this a stacked barThis is traditional search engine traffic – reported by StatCounter; Cited in TechCrunchPerspective stat I was looking for that you might want to speak to: there are 500 million laptops in the world, and 3.5 billion mobile phone subscribers (7x more mobile phones) – 2 things can account for this – 1.) widespread mobile web/data adoption has not happened –and- 2.) Tethered web users spend a lot more time, and consume a lot more data through engines
SAC: Changed people graphics to be 1 line of people vs. 2 so that difference would be more dramatic
SAC: Here’s another idea that gets more at Becker’s notes about ‘mobile marketers needing to insert messaging at the point of consumer expressed need’
SAC: Here’s an attempt @ putting all of this slide’s data in a stacked funnel format – did find US subscriber stat as of 10/31/10
SAC: Added this back in - The Ad spend stats come from MMA’s study & the time spent allocations come from the Microsoft study
SAC: This is NOT final graphic interpretation here – just wanted to see what you guys thought about presenting this data to back up how users express intent more on mobile vs. desktop, and advertisers can thus impact purchase decisionsNotes: Bright mobile marketers insert ideal messaging during these split-second purchase decisions and receive undivided attention of their audience in the perfect moment
SAC: Thought on showing ad medium effectiveness vs. reach - This wouldn’t be a final image here, but just a thought that might help achieve some added substance for this section – could incorporate this with the spend element on next slide, and paint a nice picture of the disconnect in mobile ad spending
SAC: Working on developing comparison similar to mma animated chart w/ MS time spent stats – thinking best way to accomplish is to overlay reach w/ spend – doesn’t line up as nicely – will re-visit in a.m.
SAC: found updated stat from mobileSQUARED today showing that 90% of users open SMS and MMS messages within 3 minutes of receipt – past stats I saw were 7 minutes
SAC: added a couple other bullets for thought here