PickMe Corporate Brief

1. Doorstep Gadget Care

2. We are late even before we start….
Stressful travel…
Traffic jam…
Typical start of day…

3. 7/8/2013 Coporate Presentation 3
Our Week
(Monday to Saturday)
Start Early
Working Hard
Late back
Working @ home

4. Nuclear Families
Working mother
Old Parent living separately
Our Responsibilities
Family

5. Gadgets Services
They help us cope up with our family, social life and
professional life…
Imagine from tomorrow, you have
to pick your newspaper from shop
Will you still manage to read everyday ?
Our Supports

6. Our problems

7. Today’s Gadget Repair
Experience
GAP
Hassles
Searching Traffic & parking Waiting time Repair delay Repeat Visit

8. PICKUP from
your request
Location
Unit Inspection
Share Audio/Video/Scan
1
TRACK
online/offline
Online Track request
Frequent Updates
3
REPAIR from
Company
center
Only Authorized
In transit Insurance
2
DELIVERY @
your request
Location
Records online
Happy to Serve
4
Pickme Gadget Care Experience

9. The Gadgets Covered by Pickme
Mobile
Phones
Laptop Camcorder Watches Data Cards Cameras MP3
Player
Across all brands

10. SEAMLESS PROCESS ENSURES
SUPERIOR CUSTOMER EXPERIENCE
The Pickme Smart Link Process
Pick-up request
by client
PickMe representative
visits client
Creation of JOB Sheet
Inspection of Unit
Scan/Collect Documents
Visit Authorized Service Center
Register Call
Collect Work Order
Online status update
Collect Unit From Service Centre
Deliver to customer
Job No.
SMS to
client
COMMUNICATION
UPDATE #1
Work Order
emailed with
online
tracker
details
COMMUNICATION
UPDATE #2
Expected
delivery date
emailed to
customer
COMMUNICATION
UPDATE #3

11. BACKED BY QUALITY & ASSURANCE
QUALITY
Authorized Service
Centres
EFFICIENCY
Online tracking
Same day Pick-Up
ASSURANCE
Confirmation Call
Status Updates
SAFETY
In-transit Insurance
Special gadget carrier bags

12. Widespread
network support
Areas Served by Pickme
West North South East
Mumbai Delhi NCR Bangalore Kolkata
Pune Chandigarh Chennai Guwahati
Ahmedabad Ambala Hyderabad Bhubneshwar
Baroda Jaipur Cochin Ranchi
Rajkot Kota Coimbatore Patna
Surat Lucknow Vijaywada
Nasik Varanasi
Nagpur Agra
Aurangabad Aligarh
Indore Bareilley
Bhopal Allahabad
Meerut

13. Features
Eligibility
One Year Coverage
Unlimited Visits
Insurance Coverage
Job Tracking
Service history
SMART CARD SMART CARD +
Within 30day from
product purchase
Any Age
 
 
 
 
 
Rs.149.99 Rs.199.99
PICKmE Plans for Customers
1 Year, Unlimited visits 1 Year, Unlimited visits

14. Customer
Coordinator
Request
Call Allocation
Call 09222224040
Visit www.pickmeindia.com
Contact Center Appointment
Confirmation
Same Day TAT
- Entry level screening
- Collect warranty docs
- Job sheet preparation
2
PICKUP
Service Center Repair
PICKME Buddy
30min Response
- Assuring PICKUP same day
- Same day for the calls
received before 4pm.
1
3 Drop at service center
- Same day for the call picked
before 4pm
Updates to Customer
- Service center details
- Expected date of delivery
- Frequent update till
closure
Call Flow

15. A GREAT GADGET
+
PICKME DOORSTEP GADGET CARE
=
HAPPIER CUSTOMER

16. To discuss how we can add value to
you do get in touch with us:
Email:
Mobile: +91
Website: www.

17. THANK YOU!!