busniess communtion

1. Active Listening
Session 3

2. Introduction
 No communication process is complete
without listening.
 Listening can be defined as a process
of receiving, interpreting and reacting to
a message received from the speaker.
 Hearing and listening are not similar.

3. STEPS INVOLVED

4. TYPES
 Appreciative Listening is listening to derive
aesthetic pleasure.
 Empathetic Listening is listening to a distressed
friend wherein one provides emotional and moral
support.
 Comprehensive Listening is done when someone
understands and comprehends the message in
greater detail, like in a class.
 Critical Listening is evaluating the message
critically. Used when the purpose is to accept or
reject the message.

5.  You do not listen with just your ears: you
listen with your eyes and with your sense of
touch ,you listen by becoming aware of the
feelings and emotions that arise within
yourself because of this contact with others.
You listen with your mind, your heart, your
imagination.
Egan Gerard

6. ACTIVE versus PASSIVE
Listening.
 Prepare to listen
 Avoid pre-judgement
 Be open-minded
 Establish eye contact
 Watch for signals
 Extract main points
 Make notes if possible
 Give FEEDBACK

7. DON’TS
 Pay undue emphasis to the vocabulary.
 Pay to much attention to the
accessories and clothing of the
speaker.
 Concentrate too hard
 Interrupt too often
 Show boredom to an uninteresting
speaker

8. Activity
 Sit in groups of 8 each. The first group
member will frame a three to four lined
story and pass it to his next friend. Each
group member will keep on adding one
line each and finally the last person in
the group will tell the story to everybody
in the class.