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E R
                                 OY NG
                               PL DI
                              M N
                             E A
                              BR
                           Presented By:
Prashant Saxena                                      Priya Rammohan
                  Department of Management Studies
                             IIT Madras
Agenda
•   Prologue
•   ER Analysis
•   Strategic Analysis
•   Findings & Implication
•   Qualitative Analysis
•   Epilogue




Employer Branding            IIT Madras   2
Prologue
                                             e                      A
                                          ye
                                                       Employer
                                        o                        re too
                                      pl '            Association  ta l
                                                                     in th
                                     m r
                                  r e fo                               & at
                                te k                                    co th
                              ea or                                       m eo
                            gr w                                           pe rg
                           e ey                                              te an
                         iv h                         Employee
                       dr d t                                                  m iz
                                                                                or at
                     ns ran
                                                        Trust                     e io
                  io                                                               ef n
              z at he b                                                              fe us
                                                                                       ct ed
            ni o ‘ t
           a t
                                   Growth
                                                               Challenge                 iv
          g                                          FACTORS                               el to
        or ent                                                                               y
                                                                                               fo rec
      p                                            INFLUENCING
   hel itm                                                                                       r t ru
                                                                                                    al it,
 o m                                                EMPLOYER                                          en
T m                                                                                                     t
  co                       Accessibility             BRANDING  Compensation
 Employer                                                                                    Projecting
   Trust                                                                                   Employer’s Image
                       The Employee – Employer Relationship Triangle


                         ER                      Strategic       Findings &       Qualitative
Prologue                                                                                           Epilogue
                       Analysis                  Analysis       Implications       Analysis
Entity Relationship Analysis
                      Organization                       Partners




           Prospective                 ENTITIES                     Employees
           Employees




                      Customers                          Competitors



    Employer BrandingER         Strategic Madras
                                         IIT    Findings &     Qualitative       4
Prologue                                                                     Epilogue
                  Analysis      Analysis       Implications     Analysis
Fishbone Diagram of Entities & Attributes

      Organization                          Partners                      Customer

                         Mission                       Alliance                       Preferences
Duration
                             Strategy
                                                          Needs
                                                                                  Attitudes
                    Domain

                                                                                               Employer
     Efficiency                         Awareness                   Differentiation            Branding

                              Capabilty                           Needs

                                                                      Talent Poaching
                                                                                                    Products
           Dedication                       Knowledge

   Employer Branding                                IIT Prospective
                                                        Madras                                            5
                        Employees                                                       Competitors
                                                      Employees
Organization                                                            Customer

                                                   Better Results




                                                                                                          Be
                                                                                                             tte
                                                                                                               Cor
                                                        Effe
Better Strategy                                              cti




                                                                                                                 m
                                                                   ve &




                                                                                                                  m
                                                                          Effi




                                                                                                                   itm
                  Partners                                                       cien




                                                                                                                      en
                                                                                     tW
                                                                                       ork




                                                                                                                        t
                                                                                           fo   rce


                                                           EMPLOYER
                                                           BRANDING
         Fut                                              CAUSAL LOOP
            ure                                             DIAGRAM
                  Alli
                      a   nce
                              s   Abs
                                     e   nt
                                                                                                      Employees
                                              At
                                                tra
                                                  tsc
                                                     T
                                                    a le
                                                        nt




                                                  Hires Talent
         Competitors                                                                      Prospective Employees
Strategic Analysis
    STRENGTHS                               WEAKNESS

   Easy acquirement of new talent          Requires long time for application
   Retaining right fit employees           Difficult to spread awareness
   Improved effeciency in serving          Difficult to sustain in short term
   customers


   OPPURTUNITIES                            CHALLENGES

   Employee Branding                       Employee Branding and Employer
   Buiding overall brand equity            Branding are difficult to synerzise
   Easy to acquire talent during           Requires Integration of Marketing &
   diversification                          HR Departments




    Employer BrandingER       Strategic Madras
                                       IIT    Findings &    Qualitative         7
Prologue                                                                    Epilogue
                  Analysis    Analysis       Implications    Analysis
THE ANALYSIS OF STRATEGIC
                                     PRIORITIES OF EMPLOYER BRANDING
Importance of converting potential




                                     High
                                                       Fun Place to Work
                                                                                  Training Opportunities
                                                   For People like me
                                                                           Attractive Location
recruit into applicant




                                              Innovative Company                 Familiarity with Tasks


                                                      Expected                      Career
                                                       Success                      Opportunities
                                                         of
                                                      Application
                                                                                        High Salary
                                     Low
                                            Weak                                                      Strong
                                                   Strength or Weakness of Employer’s Brand
Industry Survey & Results
   Objectives

   • To understand emerging trends in internal branding of
     Organizations.

   • To understand the top management view of the evolving
     expectations of employees and the effectiveness
     employer branding in place in terms of boosting
     employee engagement and enhancing organizational
     effectiveness

   • To identify best practices in the area of compensation
     structuring and employee engagement measures vis-à-
     vis the employer’s brand

    Employer BrandingER      Strategic Madras
                                      IIT    Findings &    Qualitative       9
Prologue                                                                 Epilogue
                  Analysis   Analysis       Implications    Analysis
The Gap Model
  CUSTOMER                              ORGANIZATION
                                    Organization
                    Information   Understanding of
                        Gap                            Standards
                                     Customer             Gap
  Customers’
                                    Expectations
 Expectations                                           Service Standards
                      GAP 1
                                      GAP 2
    Quality
     Gap              GAP 5                                 Performance
                                      GAP 3                     Gap

                      GAP 4
  Customers’                                              Organization
                                                          Performance
  Perceptions

                                   Organization           Internal
                                  Communications            Gap
                                   to Customers


Employer Branding                  IIT Madras                               10
                                                   Employer Branding – To bridge
                                                             this Gap
Qualitative Analysis
         6 S FRAMEWORK                                 EMPLOYER BRANDING
                                             SHORT TERM              LONG TERM


          SURVIVAL           Employer           Difficult                 Y
                             Employee              Y                      Y
          STABILITY          Employer              Y                      Y
                             Employee              Y                      Y
           SUCCESS           Employer              N                      Y
                             Employee           Difficult                 Y
         SUPERIORITY         Employer              N                      Y
                             Employee              N                      Y
        SUSTAINABILITY       Employer           Difficult                 Y
                             Employee           Difficult                 Y
           SYNERGY           Employer           Difficult                 Y
                             Employee           Difficult                 Y




    Employer BrandingER            Strategic Madras
                                            IIT    Findings &    Qualitative       11
Prologue                                                                         Epilogue
                  Analysis         Analysis       Implications    Analysis
Window of Perception



                          Benefits
                                                                Larger Window
                                                                 Of Perception
    Role of Consumer
   Communities in 4Ps
    & Building Brand
          Equity



  Two way communication
    Between consumer
Communities & organizations



 Organizations reaching
 Consumers as a single
         entity


                                                                                Time Span
                               Smaller WindowTill Now   Next 3 Years   Next 5 Years
                                Of Perception
Rate of Change in bound    Point of Product Enhancement
Alpha Users To increase with active
 of Online members in the community    Based on collaborative ideation
 Consumer playing buying decision     in online consumer communities
Communities        influencers
Epilogue
   Internal Branding

    Internal branding is a very bottom-up process
    Recognition of the values of the organization and
     creating an image in the minds of the existing and
     prospective employees
    Produce long term sustainability and financial gains

   Employee Branding

    Enhance ability of the whole organisation to deliver on
     the brand that is promised in the market

    Employer BrandingER      Strategic Madras
                                      IIT    Findings &    Qualitative     15
Prologue                                                                 Epilogue
                  Analysis   Analysis       Implications    Analysis
Epilogue
 Employer branding is a new and effective
  weapon that an organization could yield in
  order to recruit and retain the best talent

 Requires integration of the marketing and HR
  department and the policy must permeate to all
  levels of the organization

 It is a way of life that an organization should
  adopt to differentiate itself in the labour market
Employer Branding      IIT Madras                      16

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Employer Branding

  • 1. E R OY NG PL DI M N E A BR Presented By: Prashant Saxena Priya Rammohan Department of Management Studies IIT Madras
  • 2. Agenda • Prologue • ER Analysis • Strategic Analysis • Findings & Implication • Qualitative Analysis • Epilogue Employer Branding IIT Madras 2
  • 3. Prologue e A ye Employer o re too pl ' Association ta l in th m r r e fo & at te k co th ea or m eo gr w pe rg e ey te an iv h Employee dr d t m iz or at ns ran Trust e io io ef n z at he b fe us ct ed ni o ‘ t a t Growth Challenge iv g FACTORS el to or ent y fo rec p INFLUENCING hel itm r t ru al it, o m EMPLOYER en T m t co Accessibility BRANDING Compensation Employer Projecting Trust Employer’s Image The Employee – Employer Relationship Triangle ER Strategic Findings & Qualitative Prologue Epilogue Analysis Analysis Implications Analysis
  • 4. Entity Relationship Analysis Organization Partners Prospective ENTITIES Employees Employees Customers Competitors Employer BrandingER Strategic Madras IIT Findings & Qualitative 4 Prologue Epilogue Analysis Analysis Implications Analysis
  • 5. Fishbone Diagram of Entities & Attributes Organization Partners Customer Mission Alliance Preferences Duration Strategy Needs Attitudes Domain Employer Efficiency Awareness Differentiation Branding Capabilty Needs Talent Poaching Products Dedication Knowledge Employer Branding IIT Prospective Madras 5 Employees Competitors Employees
  • 6. Organization Customer Better Results Be tte Cor Effe Better Strategy cti m ve & m Effi itm Partners cien en tW ork t fo rce EMPLOYER BRANDING Fut CAUSAL LOOP ure DIAGRAM Alli a nce s Abs e nt Employees At tra tsc T a le nt Hires Talent Competitors Prospective Employees
  • 7. Strategic Analysis STRENGTHS WEAKNESS Easy acquirement of new talent Requires long time for application Retaining right fit employees Difficult to spread awareness Improved effeciency in serving Difficult to sustain in short term customers OPPURTUNITIES CHALLENGES Employee Branding Employee Branding and Employer Buiding overall brand equity Branding are difficult to synerzise Easy to acquire talent during Requires Integration of Marketing & diversification HR Departments Employer BrandingER Strategic Madras IIT Findings & Qualitative 7 Prologue Epilogue Analysis Analysis Implications Analysis
  • 8. THE ANALYSIS OF STRATEGIC PRIORITIES OF EMPLOYER BRANDING Importance of converting potential High Fun Place to Work Training Opportunities For People like me Attractive Location recruit into applicant Innovative Company Familiarity with Tasks Expected Career Success Opportunities of Application High Salary Low Weak Strong Strength or Weakness of Employer’s Brand
  • 9. Industry Survey & Results Objectives • To understand emerging trends in internal branding of Organizations. • To understand the top management view of the evolving expectations of employees and the effectiveness employer branding in place in terms of boosting employee engagement and enhancing organizational effectiveness • To identify best practices in the area of compensation structuring and employee engagement measures vis-à- vis the employer’s brand Employer BrandingER Strategic Madras IIT Findings & Qualitative 9 Prologue Epilogue Analysis Analysis Implications Analysis
  • 10. The Gap Model CUSTOMER ORGANIZATION Organization Information Understanding of Gap Standards Customer Gap Customers’ Expectations Expectations Service Standards GAP 1 GAP 2 Quality Gap GAP 5 Performance GAP 3 Gap GAP 4 Customers’ Organization Performance Perceptions Organization Internal Communications Gap to Customers Employer Branding IIT Madras 10 Employer Branding – To bridge this Gap
  • 11. Qualitative Analysis 6 S FRAMEWORK EMPLOYER BRANDING SHORT TERM LONG TERM SURVIVAL Employer Difficult Y Employee Y Y STABILITY Employer Y Y Employee Y Y SUCCESS Employer N Y Employee Difficult Y SUPERIORITY Employer N Y Employee N Y SUSTAINABILITY Employer Difficult Y Employee Difficult Y SYNERGY Employer Difficult Y Employee Difficult Y Employer BrandingER Strategic Madras IIT Findings & Qualitative 11 Prologue Epilogue Analysis Analysis Implications Analysis
  • 12. Window of Perception Benefits Larger Window Of Perception Role of Consumer Communities in 4Ps & Building Brand Equity Two way communication Between consumer Communities & organizations Organizations reaching Consumers as a single entity Time Span Smaller WindowTill Now Next 3 Years Next 5 Years Of Perception
  • 13. Rate of Change in bound Point of Product Enhancement Alpha Users To increase with active of Online members in the community Based on collaborative ideation Consumer playing buying decision in online consumer communities Communities influencers
  • 14.
  • 15. Epilogue Internal Branding  Internal branding is a very bottom-up process  Recognition of the values of the organization and creating an image in the minds of the existing and prospective employees  Produce long term sustainability and financial gains Employee Branding  Enhance ability of the whole organisation to deliver on the brand that is promised in the market Employer BrandingER Strategic Madras IIT Findings & Qualitative 15 Prologue Epilogue Analysis Analysis Implications Analysis
  • 16. Epilogue  Employer branding is a new and effective weapon that an organization could yield in order to recruit and retain the best talent  Requires integration of the marketing and HR department and the policy must permeate to all levels of the organization  It is a way of life that an organization should adopt to differentiate itself in the labour market Employer Branding IIT Madras 16