The power of Zultys all-in-one platform!

1. Company Overview:
Presented by:
Shon Bayne
Director of Sales for Southeast Region
Shon.Bayne@zultys.com
www.zultys.com
(408) 328-5425 (Direct)

2. Corporate Organization
 Manufacturer of business communication systems
 Established in 2001
 Corporate: Sunnyvale, Silicon Valley, California
 Products available worldwide:
 The Americas
 Europe
 Asia
 Australia
 New Zealand

3. Global Distribution and Support
Distribution
Zultys headquarters
Zultys remote office
Zultys branch office

4. ZULTYS AT A GLANCE:
 Call Controller
 Visual Voice Mail
 Unified Messaging
 Fax Server
 ACD (Inbound Call Center)
 Soft Phone
 Call Detail Reporting
 Call Record
 Teleworker Support
 Presence
 Find me Follow Me
 Chat & Instant Message
 Cell Phone Twinning
 IVR
 Advanced CTI
 Conferencing
 SIP, T1, PRI, Analog Trunk
 NAT/SIP Traversal (Wan / LAN)
 Make ANY phone an extension on the system
 Remote Phones do NOT require VPN
ALL IN 1 box !

5. How are we different ?
 1 thin (30MB) CTI application, 16 functionalities, all
integrated, running on ALL platforms (XP, 64 or 32
Bit Vista, MAC, Linux and now… Windows 7.0 !!!)
 All in One 2U Rack mountable Linux based secure
Appliance)
 No External Servers required or needed
 Based on Open Standards (SIP) NOT OPEN
SOURCE
 Easy to expand to 10,000 users
 Easy to quote, configure, deploy, maintain and
expand

7. Sales & Revenues
 Worldwide sales in Q4 2009 increased 79% over the
same period of 2008.
 Our 2009 total sales grew 10% compared to 2008.
 Our 2009 focus was on increasing North American
sales and in Q4 they increased a phenomenal 140%
over Q4 2008 and 55% over the total year 2008.
 A record breaking year for Zultys.
 Our financial position is strong.
 Our balance sheet ratios, as measured by financial
standards, meet or exceed the rest of the industry.

8. Zultys – At a Glance
 Sharply focused on TELEPHONY PRODUCTS ONLY
(we do NOT sell TVs, laptops, or anything else)
 Supported by a network of hundreds of dealers and
distributors worldwide (and rapidly growing !)
 Each year since 2001, Zultys has introduced 2 major
revisions of the software (The product that keeps on
getting better)
 Based on OPEN STANDARDS (not open source) – NO
proprietary Skinny or MGCP or H.323. ALL SIP: the
ONLY ratified standard in Telephony today

9. Product Advantage: SIP !!!
 Multiple Platform Integration: PC, MAC OSX, Linux
 Based on Open Industry Standards (SIP)
 SIP is the ONLY RATIFIED STANDARD OF
TELEPHONY TODAY !
 Uses SIP Trunks, SIP Phones, SIP
Software, Etc…
 (Also uses T1, E1, PRI, Analog Trunks)
 EASILY Scalable to 10,000 phones & 128
locations
 SIP is where EVERY Phone Manufacturer WILL
be in a few years. Zultys is here TODAY !

10. MX250: SIP Protocol !
What’s the buzz ?
 Calls transfer to users not to Phones, desks or
Ports
 SIP addresses like email addresses:
 SIP:sales@zultys.com
 Users can receive calls at any IP phone (local or
remote) using binding
 Use ANY SIP Phone (Polycom, Aastra, etc…)
 Log Multiple users on same IP phone
 Log users on Multiple (4) IP phones
 Maintain separate voice mail, extensions, presence

11. Enterprise IP Telephony Solutions
 Enterprise Media eXchange - IP PBX Systems
 Ethernet Switch & Power Systems
 IP Telephones

12. 2 x FXS Dual 10/100
AC & DC ports Ethernet ports
The MX250 Power inputs
Media Xchange
RAID-1 Disk Music & 3 x Telco
 2U Rack Mountable VOIP SIP PBX Mirroring
Paging ports Interface Slots
 Up to 250 Users in 1 Box (expandable to 10,000 Users by networking
128 MX250)
 400 Hours of Voice Mail and up to 24 Ports Per MX250
 2 FXS Analog Ports for Fax Machines, Modems, etc…
 3 blank Slots (allows you to add T1/E, FX/S or FX/O Cards)
 Call Detail Reporting Built-in (at no additional cost)
 Optional client Software available (MXIE: Media Xchange Interface for
End-Users) for PC, MAC OSX & Linux
 Optional Fax Server (Termination, Origination and Storage)
 Optional 2 way Call Recording
 Instant Messaging & Chat when you purchase MXIE Client licenses
 Integration with Outlook and Microsoft Exchange

13. High Availability Features
 Power Failover: AC to Battery Failover with Syslog reporting
when coupled with our optional BPS-12
 CO Failover: If the MX250 fails, we fail your first 2 lines to
the 2 built-in FX/S Ports.
 Drive Failover: Should 1 drive fail, the optional redundant
RAID drive takes over automatically
 Fan Failover: MX250 has 2 fans in the box. Should 1 fan
fail, the other is enough to cool the system
 Clock Failover: Internal battery for real time clock
 T1/PRI Failover: Redirect the PRI to the live MX250
automatically with our Optional XRS-12
 LAN Failover: Dual LAN Ports built-in
 Unit Failover: Clusters for redundancy

14. Flexible Extensions
 User can log on anywhere in network
 “Extension: belongs to User, not to a socket on wall
 User can be reached via user number regardless of
location
 Users can receive calls at any IP phone, by binding to
a device
 Multiple users on same IP phone
 Four registrations per user license
 allows transparent sharing of IP phones
 separate voice mail, extension #, presence
 Flexible numbering using 2-8 digit extension numbers

15. Call Recording (MX250 only)
 Fully integrated call recording
 Requires no external equipment
 On-demand
 Controlled via record button in MXIE
 Complete call recorded regardless of when
Record button is pressed
 Recordings delivered to MXIE inbox
 Continuous Recording
 Record all calls based on profile settings
 Search recordings by Caller, Called Party, Date
etc
 160 hours storage capacity on MX250
 Archiving option to increase storage
 Record up to 60 simultaneous calls

16. Archiving Option
 Archive:
• Recorded Calls
• Faxes
• Chat/IM
• Voice Mail
• Configuration Files
• Call Logs
 Automatic export to a separate database and
separate storage device
 Retrieve any of the above items by date, time,
person(s) and much more in seconds !
 Great for compliance (SOX, Hipaa….)

17. MX250: Connects to Analog
lines, PRI, T1, E1, SIP and more
10/100 PoE
ISP Broadband QOS
Internet Managed
MX250 Switch
LAN
Analog
Trunks
SIP
Dual
T1/PRI

18. Connectivity Everywhere
PSTN
Main Office Home Office
Internet
Branch Office On the Road

19. Zultys Teleworker Support
 Connect ANY of our phones WITHOUT a VPN
 MXconnect™: This feature allows ANY phone with a
direct access dial number to be designated within
MXIE as your primary device, extending your
corporate office environment to *any* device.
 You can log into the MXIE presence agent and designate
any phone – SIP, PSTN or mobile, as your primary phone
 Initiate call from MXIE – MX dials the bound device, save
on phone bill.
 ACD agents can work remotely on any phone
 Access MXIE features while remote, including all call
management features, presence, IM, one-click-to-
contact, call recording, etc.
 Find Me, Follow Me: This feature allows up to 17
numbers/devices be called for any incoming call, and
supports Twinning

20. MX is Secure : end to end
 Secure internal or external conversations
 Secure conversations end to end
 Secure retrieval of voice mail
 Great for HIPAA and SOX compliance
 128 bit AES encryption
 Negligible time to encrypt or decrypt

21. MXgroup – Multi-site
 Distributed Call Control
 Distributed Voice Mail
 Each site is 100% survivable
 Presence & IM across all sites
 10,000 users across 128 sites
 Roaming users can login to any system
 Calls are automatically routed to user regardless of sites
 Extension to Extension & Toll bypass over connected sites
 Add a new site in minutes
 Automatic synchronization of sites
 MX30 and MX250 may be mixed in MXgroup up to 128 sites
 Centralized management via MX Admin
 Single virtual IP-PBX across all sites
 Roam between locations transparently
 Centralized management
 Single extension number regardless of location (creates full mobility for user)

22. MANAGED !
 With 1 click, the MX can be SECURELY
tunneled and attached to our monitoring facility
 Our monitoring facility inspects the system
EVERY night and makes sure all software &
hardware components are healthy
 Should a software module fail, we will know
about it, typically before YOU do and contact
you with corrective actions so as to prevent this
failure from happening again

23. MXmeeting™ Conferencing 4.1
 4-in-1 Web Conferencing
 Interactive Collaboration
 Web Seminars
 Remote Support
 Remote Access
 150 port Audio Bridge
 Integrated with MXIE for one-
click to web conference
capability
 Chat
 Remote Printing
 One way video
 Record Webinar (Audio and
Video)
 Transfer Files (1 to many)

24. MXMeeting SUMMARY
 Web conferencing
 Desktop sharing. I can control and view your desktop and you can
control and view mine
 Web-based seminars
 Show your PC to the world (Webinar) without having to download
anything. Works with ANY browser, even iPhone
 Remote PC support
 Control someone else’s PC without worrying about static IP
addresses or Firewalls
 Remote PC access
 Control your OWN PC from a remote location
All with an integrated 150 port Audio Bridge & Video

25. MXmeeting ™
 150 port Audio Conferencing, Remote
Support, Seminars, Interactive and Remote
access to your own PC
 2 Models: M200, M500
 M200: ships with 2 meeting rooms & 10
concurrent users. Expands 4 Meeting rooms
and 20 users
 M500: ships with 5 meeting rooms & 20
concurrent users. Expands to 20 meeting rooms
and 100 users

26. ZIP 5-Series IP Phones
 Covers low- to high-end
requirements
 Excellent audio quality
 High performance
hands-free
 Busy lamp field support
 Programmable keys
 Expansion consoles
 Cordless option

27. The new 53e Phone

28. Zultys 55i
 6 softkeys
 Programmable up to 20 functions
 6 programmable keys
 Graphical LCD screen
 144 x 75 pixels
 White LED backlight
 Full-duplex speakerphone
 Dual 10/100 Ethernet ports
 Headset support (modular
connector)
 Up to 9 lines support

29. Zultys 57i
 Largest Zultys Phone display
 12 softkeys
 6 static programmable up to 10
functions
 6 context sensitive programmable up to
20 functions
 Graphical LCD screen (paperless)
 144 x 128 pixels
 White LED backlight
 Full-duplex speakerphone
 Dual 10/100 switched Ethernet ports
 Headset support (modular connector)
 Up to 9 lines support

30. Busy Lamp Field (BLF)
 Supported on ZIP 5-series
 In-use status
 Idle
 Ringing
 Busy
 Call coverage
 Ringing phone intercept
 Single-touch dialing
 Operator console displays
BLF indications

31. ZIP 536M & ZIP 560M Consoles
 560M
 60 programmable keys (3 pages of 20)
 LED per button
 LCD labeling
 Supported on 55i, 57i, 57i CT
 Up to 3 modules per phone
 AC or PoE power
 536M
 36 programmable keys
 LED per button
 Paper labels
 Supported on 53i, 55i, 57i, 57i CT
 Up to 3 modules per phone
 AC or PoE power

32. PC or MAC OSX Client:
Media EXchange Interface for End Users
(MXIE)
 Computer Telephony
Integration
 Single login:
 User, Operator, or ACD agent
 Make, answer, terminate, and
transfer calls
 Voice mail (Unified
Messaging), Fax
(optional), IM, chat, presence
 Outlook Address Book Synch
 Runs on Windows, MAC and
Linux Clients

33. Mobility Features (3)
 Presence Notes: This allows a user to attach a
short note to their presence status indicator (Twitter for
MXIE!)
 Additional status information such as back from lunch
ETA, availability times, etc.
 Persists when MXIE is exited

34. Manage All Your Call & Contact
Functions
 Turn your PC into your phone:
Softphone INCLUDED with MXIE
 Place and receive Calls from
anywhere
 QoS Maintained over 802.11a/b/g
 Call Handling rules and Voice Mail
greetings based on presence, time
of day, caller, etc.
 Park, Hold, Transfer across the
system
 Visual Voice mail
 Paperless Fax machine
 ScreenDial™ lets you call a number
from any application
 Call Recording from any device

35. Microsoft Exchange
 Microsoft Exchange 2000/03/07/10
integration allows voice mail
synchronization
 New messages
 Saved messages
 Deleted messages
 Delete a message from your inbox and it will
delete it from the phone and vice versa

36. Instant Messaging is available to
external services*
*This feature requires either local or external Jabber service and MXIE

37. MXIE: Operators
 No special equipment required
 operators can be located anywhere
 Can see presence of everyone
 instantly check availability for calls
 Minimize training
 drag and drop calls with mouse
 10 key mode only
 Multiple groups
 skill based routing
 can have different DID for each group

38. MXIE: Soft Phone
 Soft Phone INCLUDED with MXIE
 Place and receive Calls from anywhere
 QoS Maintained over 802.11a/b/g
 Only on PCs for now
 3rd Party supported on MAC & Linux

39. Inbound Call Center

40. Extended
Applications Inbound Call Center
 Call queuing with music on hold
 Dedicated voice and fax mailbox
 Queue announcements
 Position in queue
 Expected wait time
 Play customized messages to callers
 Overflow options to maximize customer service
 View Presence of other agents
 IM product champion whilst on call
 Auto logout unresponsive agents
 Prompt for Call Back number
 Multiple groups
 Multiple agents
 Skills based routing

41. Inbound Call Center:
 Call queuing with music on hold
 Dedicated voice and fax mailbox
 Queue announcements
 Position in queue
 Expected wait time
 Play customized messages to callers
 Overflow options to maximize customer service
 View Presence of other agents
 IM product champion whilst on call
 Auto logout unresponsive agents
 Prompt for Call Back number
 Multiple groups
 Multiple agents
 Skills based routing

42. Inbound Call Center
 Enhanced functionality for demanding
call centre environments
 additional call overflow options
 customizable Wallboard
 Supervisors
 real-time group and agent statistics
 monitor queue and prioritize calls
 Agents
 queue and callback monitor
 Call recording included (MX250)
 on demand by agent / supervisor
 continuously record all call centre calls

43. Operator, ACD and Hunt Groups
have three ringing options
 Least Busy
 Ring All
 Round Robin

44. Music on Hold and Queue Announcements
available for all Call Groups

45. Quit queue options added for
Groups

46. MX250 – Optional Inbound Call
Center (also called Advanced ACD)
 Licensed by Named users
 Queue management for up to 60 agents
per MX250
 Queue overflow
 Custom prompts, messages
 Automatic log off of unresponsive agents
 Real time supervisory monitors
 Call recording built-in
 Supervisor license included

47. More Queue Announcement
Options
 Configurable
Ring Back
period
 5 x While in
Queue
Messages
 More flexible
settings for
“Position” &
“Wait Time”
messages

48. Call Groups- Can Record all inbound
calls or Record on Demand

49. Automated Attendant
 Comprehensive feature set includes
 Dial-by-Name directory
 Change language
Thank you
for calling
 Prompt callers for input
 Record input to CDR database Press 1 for
 Interactive Graphical editor Sales
 Text-to-Speech announcement creation
 Flexible Scheduling Press 2 for
 Time of day Support
 Day of week
 Date range Press 3 for
 Holidays
Accounts
 Industry standard Voice XML

50. Evolution of Phone Technology
 TDM (Legacy)
 Hybrids (NEC, Avaya, Nortel)… obsolete technology –
NOT compatible with SIP
 Proprietary (ShoreTel/MGCP)… DEAD technology
 VoIP: converged, but no standards (you can not
connect a Cisco VoIP and a 3COM VoIP)
 SIP: the 1st and ONLY STANDARD OF TELEPHONY
– now FULLY RATIFIED
 Zultys: the 1st to deploy a SIP IP PBX with that many
features

51. Advanced Automated Attendant (IVR)
 Interact with external Databases
 Flexible & Open web based interface
(PHP / Perl / ASP)
 Industry standard Text-to-Speech
interface
 Real-time conversion of text
 Applications include
 Account balance checks
 Booking a taxi
 Self service order checking
 Automated information services
(Weather / Movies / Rental Properties)
 Fax on demand

52. SIP: Return on Investment
 Open Standard & embraced worldwide
 Provide CHOICE in additional Equipment
 Pure IP, converged Systems
 1 Wire to the desktop – cuts down on wiring
 No more tracing wires and big ugly cabinets
 Provides native PC, MAC and Linux Integration
 Quick deployment in main and remote locations
 0 effort Moves adds changes
 Upgrades and maintains on LAN
 Easily Interconnects branch offices and remote
workers

53. SIP: Return on Investment
 Increase productivity amongst Employees
(Chat, Presence, Fax to the desktop….)
 0 Toll between offices
 Reduce Maintenance cost
 Centralized Administration to 100% of the
functions
 0 effort Moves
 Open Standards allows less expensive
equipment to be added
 Outstanding Call handling – Connect to users
ANYWHERE ANYTIME

54. Call Attached Data
 Deliver call specific data to Agents / Users
 Maintained from Cradle to Grave
 Displayed via Screen Pop to agent
 Delivered via TAPI to external applications
 Examples of Call Attached Data
 Callers account number
 Callers preferred language
 Call priority
 Agent assignment
 Callers phone number (CLI)
 Customized variables

55. CRM Integration
 Open TAPI interface to make and receive
calls
 Works with 3rd party CRM applications
 Outlook
 Maximizer
 ACT!
 Available to Windows MXIE users

56. the right choice