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1
Lean LaunchPad
Spring 2014
Recommendation Engine
for Lead Generation
Leading the wave towards Sales & Marketing 3.0
2
Team
Mukesh Ranjan
Designer
• EW MBA 2015
• PhD , CS – U. Cincinnati
• Program Manager, Intel
Mohamad Charafeddine
Picker
• EW MBA 2015
• PhD, Elec. Eng. – Stanford U.
• Principal Solutions Architect,
ASSIA Inc
Kartik Shah
Hacker
• EW MBA 2014
• MS, CS – USC
• Software Engineer,
Cisco
Swaroop Sayeram
Hacker, Hustler
• EW MBA 2015
• MS, CS – U. Wisconsin - Madison
• Group Product Manager, McAfee
Steve Adelman
Managing Director
Nexus Partners
Peter Lee
VP, Bessemer
Venture Partners
Mentors
Dheera Prabhakar
Hacker
MIMS Student, UC Berkeley
Innovation
Time
Sales Automation: Salesforce
Marketing Automation: Marketo, Eloqua,
Hubspot, Act-on
2.0 | Descriptive
What’s happening?
Vision | Sales & Marketing 3.0
4
CloudSlate,
Infer, Mintigo,
Lattice Engine,..
3.0 | Prescriptive
What to do?
Big Data Explosion
Cloud Computing
Large Scale
Machine Learning
5
• 102 Interviews in 10 weeks
• 62 Unique Companies
• 39 CEOs/Founders, CTOs,
(S)VPs, Directors
• 4 Interested in a paid
high-volume trial
• 1 Pilot
Value Prop | Learning & Evolution
6
Database of
companies and
installed
technologies
Lead Management
and Scoring of
Leads in the
Funnel
New Leads
Recommendation
“Lookalikes” based on
existing customer base
Finding Influencers
and Decision
Makers
15+ players in
Lead Management
7
MVP | Applied to McAfee Security
product
Actual real data McAfee’s data is obfuscated
Cust. Segments | Learning & Evolution
8
SalesOps
Dept
Demand Gen
within Marketing
Mid-market & including big
companies with specific product
segments (like Cisco)
Sales
Dept
Marketing
Dept
for B2B focusing on mid-market
& excluding big oligopolies
Week 1
Week 10
Archetypes
in Appendix
Channels | Evolution & Learning
9
Week 1
Own website
Sales partnering with
marketing automation
companies
Week 3-10
SalesforceAppExchange
Marketo LaunchPoint
EloquaAppCloud
Salesforce takes 15-25% Rev share.
Eloqua and Marketo channels are free – in order to
attract adopters.
10
Cust. Relationship | Learning
Network
Effect
Algorithm performance improves
the more the customer uses it.
Performance also improves as other
“similar” customers use CloudSlate –
CloudSlate owns the models and
does clustering on its own customers
to run parallel learning experiments
Vs serial.
11
Revenue & Pricing | Evolution & Learning
Revenue Strategy
Subscription
• Predictable
budget forecast
Conversion based:
End-to-End
• Unpredictable
budget forecast
• Complex
Conversion based:
stage-wise
• Unpredictable
budget forecast
• Complex
Per Lead
• Low quality
perception
PricingTactic
ConversionRate
w/
CloudSlate
w/o
CloudSlate
CloudSlate
ValueAdd 30% Commission
to CloudSlate
Avg.C.A.C($)
w/
CloudSlate
w/o
CloudSlate
C.A.C
Saving
Computed from backtesting on
SalesForce data & QuarterlyA/BTesting
Value-based dynamic pricing
12
Partners & Data Suppliers | Evolution
Quality
Quantity
Source:Chiefmartec.com
13
Partners & Data Suppliers | Learning
Data Suppliers
(Content)
Algorithms
Layer
Negotiation power now
Data Suppliers
(Content)
Algorithms
Layer
Negotiation power in the future
Data will get more restricted or more expensive in the future
strategic plan to create our own data
(similar to Netflix’s content strategy).
Activities & Resources | Learning
14
Algorithms
Data Sources
Delivery
Phase I:
High-Volume MVP
in 3 months
Phase II:
SalesforceAppExchange
and Marketo LaunchPoint
Metrics that Matter
Annual
Revenue per
Customer
$50k-$120K
Annual
COGS per
Customer
$33K
15
CloudSlate
Amplificatio
n Factor
3x Y1
4x Y3
Annual
Churn Rate
20% Initially
10% Steady
State
LTV
> $250k
($50K gross
profit x 5 yrs)
C.A.C
for CloudSlate
$5K(Salesforce) to
$16K (Marketo)
(less in steady state)
What’s Next?
We believe strongly there is real opportunity!
1. Develop high-volume prototype over the next 3 months working closely
with McAfee
2. Then, re-engage with the early adopter pipeline - Cisco,Adaptive
Insights, and Gainsight
16
THANK YOU!
Teaching Team
Ryan Jung
Mentors
Awesome Classmates!
17
APPENDIX
18
Lookalike Modeling
Company: size, location,
Vertical, Growth, etc.
Professionals: Names,
Titles, Dept, Email, Phone #
Company: Technologies
used/installed , Products,
Solutions, Patents, “About Us”,
Full website content
Company: Financial health,
Financial
trend, key events/triggers
Company: Social sentiment,
news stories
Professionals: What they
said, liked, read, followed,
attended, and their influence
Klout
Customer
19
Existing Customer Base
Attributes
Augmentation
Segmentation/
Clustering
Archetypes
Extraction
Discovery
of new Leads
w/ similar
Archetypes
Attributes
Bank of augmented leads
(Dynamic, constantly
evolving)
Data supplied by our partners
and key data resources
New
Look-alike
Leads
Marketing & Sales
Funnel
20
High Level Overview
21
Cloud
Slate
Customer Archetypes
Account
Manager
(B2B company)
SVP Marketing
(B2B company)
Sr Dir Sales
(B2B company)
Demand Gen
Manager
(B2B company)
Pain
Quote
Pain Meter 5 4 3 4
User Buyer Influencer Decision Maker
Dave Jill Dan Susan
Cust. Segments | Archetypes
Most leads in
the system are
useless
ROI from lead
gen campaigns is
weak
Pressure to meet
Sales target
Collects leads
through laborious
methods, but Sales
never seem to
convert them
“Only 40% of
the leads I close
are provided by
Marketing. I
have to hunt for
the other 60%
myself”
“My marketing
budget is just
$250K/quarter,
and I can get
very little done
with it”
“I don't want
my sales reps
wasting their
time chasing
dead-ends”
“Difficult to satisfy
Sales”
Finance and Operations TimelineCashDev.
Channel&
Customer
Financial
Year 1
Q1 Q2 Q3 Q4
Year 2
Q1 Q2 Q3 Q4
Year 3
Q1 Q2 Q3 Q4
Seed $1M
Series A $3M
Amplification = 3x
Salesforce
AppExchange
Demographic,Tech
Install Data
Marketo
Launchpoint
Behavioral, Business
News & Financial Data
Amplification = 3.5x Amplification = 4x
Jobs posts DevelopTech Install Database
Microsoft Dynamics,
Oracle CRM,Website
First 5 cust.,
$50k Rev
Next 10 cust.,
$500k Rev
Next 25 cust.,
$1.5M+ Rev
Eloqua, SugarCRM
Next 40 cust., $5M+ Rev;
Profitable
23
Why we chose the Lean LaunchPad
24
Not because it is easy, but because it is hard, because that goal will serve to
organize and measure the best of our energies and skills, because that challenge is
one that we are willing to accept, one we are unwilling to postpone, and one
which we intend to win…
Borrowed from John F. Kennedy
“We Choose to go the Moon”
speech in Sept 1962
25
Week 1
26
Week 2
Week 3
27
Week 4
Week 5
Week 6
Week 7
32
Week 8
33
Week 9
34
Week 10

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Cloudslate Berkeley Final Presentation

  • 1. 1 Lean LaunchPad Spring 2014 Recommendation Engine for Lead Generation Leading the wave towards Sales & Marketing 3.0
  • 2. 2 Team Mukesh Ranjan Designer • EW MBA 2015 • PhD , CS – U. Cincinnati • Program Manager, Intel Mohamad Charafeddine Picker • EW MBA 2015 • PhD, Elec. Eng. – Stanford U. • Principal Solutions Architect, ASSIA Inc Kartik Shah Hacker • EW MBA 2014 • MS, CS – USC • Software Engineer, Cisco Swaroop Sayeram Hacker, Hustler • EW MBA 2015 • MS, CS – U. Wisconsin - Madison • Group Product Manager, McAfee Steve Adelman Managing Director Nexus Partners Peter Lee VP, Bessemer Venture Partners Mentors Dheera Prabhakar Hacker MIMS Student, UC Berkeley
  • 3.
  • 4. Innovation Time Sales Automation: Salesforce Marketing Automation: Marketo, Eloqua, Hubspot, Act-on 2.0 | Descriptive What’s happening? Vision | Sales & Marketing 3.0 4 CloudSlate, Infer, Mintigo, Lattice Engine,.. 3.0 | Prescriptive What to do? Big Data Explosion Cloud Computing Large Scale Machine Learning
  • 5. 5 • 102 Interviews in 10 weeks • 62 Unique Companies • 39 CEOs/Founders, CTOs, (S)VPs, Directors • 4 Interested in a paid high-volume trial • 1 Pilot
  • 6. Value Prop | Learning & Evolution 6 Database of companies and installed technologies Lead Management and Scoring of Leads in the Funnel New Leads Recommendation “Lookalikes” based on existing customer base Finding Influencers and Decision Makers 15+ players in Lead Management
  • 7. 7 MVP | Applied to McAfee Security product Actual real data McAfee’s data is obfuscated
  • 8. Cust. Segments | Learning & Evolution 8 SalesOps Dept Demand Gen within Marketing Mid-market & including big companies with specific product segments (like Cisco) Sales Dept Marketing Dept for B2B focusing on mid-market & excluding big oligopolies Week 1 Week 10 Archetypes in Appendix
  • 9. Channels | Evolution & Learning 9 Week 1 Own website Sales partnering with marketing automation companies Week 3-10 SalesforceAppExchange Marketo LaunchPoint EloquaAppCloud Salesforce takes 15-25% Rev share. Eloqua and Marketo channels are free – in order to attract adopters.
  • 10. 10 Cust. Relationship | Learning Network Effect Algorithm performance improves the more the customer uses it. Performance also improves as other “similar” customers use CloudSlate – CloudSlate owns the models and does clustering on its own customers to run parallel learning experiments Vs serial.
  • 11. 11 Revenue & Pricing | Evolution & Learning Revenue Strategy Subscription • Predictable budget forecast Conversion based: End-to-End • Unpredictable budget forecast • Complex Conversion based: stage-wise • Unpredictable budget forecast • Complex Per Lead • Low quality perception PricingTactic ConversionRate w/ CloudSlate w/o CloudSlate CloudSlate ValueAdd 30% Commission to CloudSlate Avg.C.A.C($) w/ CloudSlate w/o CloudSlate C.A.C Saving Computed from backtesting on SalesForce data & QuarterlyA/BTesting Value-based dynamic pricing
  • 12. 12 Partners & Data Suppliers | Evolution Quality Quantity Source:Chiefmartec.com
  • 13. 13 Partners & Data Suppliers | Learning Data Suppliers (Content) Algorithms Layer Negotiation power now Data Suppliers (Content) Algorithms Layer Negotiation power in the future Data will get more restricted or more expensive in the future strategic plan to create our own data (similar to Netflix’s content strategy).
  • 14. Activities & Resources | Learning 14 Algorithms Data Sources Delivery Phase I: High-Volume MVP in 3 months Phase II: SalesforceAppExchange and Marketo LaunchPoint
  • 15. Metrics that Matter Annual Revenue per Customer $50k-$120K Annual COGS per Customer $33K 15 CloudSlate Amplificatio n Factor 3x Y1 4x Y3 Annual Churn Rate 20% Initially 10% Steady State LTV > $250k ($50K gross profit x 5 yrs) C.A.C for CloudSlate $5K(Salesforce) to $16K (Marketo) (less in steady state)
  • 16. What’s Next? We believe strongly there is real opportunity! 1. Develop high-volume prototype over the next 3 months working closely with McAfee 2. Then, re-engage with the early adopter pipeline - Cisco,Adaptive Insights, and Gainsight 16
  • 17. THANK YOU! Teaching Team Ryan Jung Mentors Awesome Classmates! 17
  • 19. Lookalike Modeling Company: size, location, Vertical, Growth, etc. Professionals: Names, Titles, Dept, Email, Phone # Company: Technologies used/installed , Products, Solutions, Patents, “About Us”, Full website content Company: Financial health, Financial trend, key events/triggers Company: Social sentiment, news stories Professionals: What they said, liked, read, followed, attended, and their influence Klout Customer 19
  • 20. Existing Customer Base Attributes Augmentation Segmentation/ Clustering Archetypes Extraction Discovery of new Leads w/ similar Archetypes Attributes Bank of augmented leads (Dynamic, constantly evolving) Data supplied by our partners and key data resources New Look-alike Leads Marketing & Sales Funnel 20
  • 22. Customer Archetypes Account Manager (B2B company) SVP Marketing (B2B company) Sr Dir Sales (B2B company) Demand Gen Manager (B2B company) Pain Quote Pain Meter 5 4 3 4 User Buyer Influencer Decision Maker Dave Jill Dan Susan Cust. Segments | Archetypes Most leads in the system are useless ROI from lead gen campaigns is weak Pressure to meet Sales target Collects leads through laborious methods, but Sales never seem to convert them “Only 40% of the leads I close are provided by Marketing. I have to hunt for the other 60% myself” “My marketing budget is just $250K/quarter, and I can get very little done with it” “I don't want my sales reps wasting their time chasing dead-ends” “Difficult to satisfy Sales”
  • 23. Finance and Operations TimelineCashDev. Channel& Customer Financial Year 1 Q1 Q2 Q3 Q4 Year 2 Q1 Q2 Q3 Q4 Year 3 Q1 Q2 Q3 Q4 Seed $1M Series A $3M Amplification = 3x Salesforce AppExchange Demographic,Tech Install Data Marketo Launchpoint Behavioral, Business News & Financial Data Amplification = 3.5x Amplification = 4x Jobs posts DevelopTech Install Database Microsoft Dynamics, Oracle CRM,Website First 5 cust., $50k Rev Next 10 cust., $500k Rev Next 25 cust., $1.5M+ Rev Eloqua, SugarCRM Next 40 cust., $5M+ Rev; Profitable 23
  • 24. Why we chose the Lean LaunchPad 24 Not because it is easy, but because it is hard, because that goal will serve to organize and measure the best of our energies and skills, because that challenge is one that we are willing to accept, one we are unwilling to postpone, and one which we intend to win… Borrowed from John F. Kennedy “We Choose to go the Moon” speech in Sept 1962

Notes de l'éditeur

  1. Look-alike recommendationExisting & New Leads Scoring (prediction)Data-driven Customer Archetype ModelingBehavioral ModelingPersonalization
  2. Google, Cisco, LinkedIn,Cloudera, Salesforce, Marketo, Oracle, SAP, Intel